Best Buy

Barbara Weider

2023-12

We ordered an oven. It was to be delivered between 11:00 to 7:00 PM. An 8 hour window. Someone had to sit and wait for the delivery. (At one point in that eight hour window we were assured the oven was on the truck.)It is now 8:00PM. We have not received the delivery. When we call to see what happened all we can get is an automated attendant. We have to guess which button to pull.It would be useful if Best Buy thought enough about their customer to talk to them, help them, notify them if something has gone wrong. (Most people understand, especially if they are not ignored)It is the night before thanksgiving without an oven. Maybe Best Buy don’t care but I can guarantee you my family does.I would recommend you never buy anything from Best Buy you can not carry out the door with you. Customer service is non existent

Ehr078 FN

2023-05

Be careful with this store. I bought a sound bar at Samsung and I had to pick it up the next day at this store, I went in the morning and they told me that they didn't have it available and that they were going to bring it from Decatur. in the afternoon they told me that it was already available to go for it, I went to the store for the product but when I got home I found that they put in an incomplete used product of the same Samsung brand with a remote control of another brand the product was dusty and scratched.

Phillip Hill

2024-04

Sales lady trying to get an extra $50, for a Best Buy card; and then telling me the microwave I was going to buy wouldn't last, because of all the extra features. Oh well, saved me $500+ ! Now who could complain about that?

Jon Pike

2024-04

Pretty sad how dead and empty it is now. First time in years that I been here.This is the same store that use to have 10 rows of cds and always had new releases from lesser known bands. Plus everything else they use to carry. Felt like walking through a ghost town.

arnab naziul

2024-01

Terrible customer service. I ordered a monitor from them online, but the shipment got cancelled by the carrier(shipt). It happened not once but twice. They also did not agree to give me 1 day delivery as compensation on my next order of the same item. So now I may have to wait for 2 more days to find out the order getting returned again. Fingers crossed. (They shipped nothing, so a picture of emptyness.)

Fyodor Ivanovich Zlatoustov

2024-04

Always a pleasant experience; multiple employees offered my daughter promotion Pokemon cards- made her day.

Jeff Jensen

2024-03

Ordered online and the item was ready for pickup within one hour. Easy ordering and pickup. Great deal on a new laptop.

klash813

2023-12

While there, we weren't even acknowledged by any of the staff other than the door greeter. It was also very disappointing that the selection for Android based phone accessories was dismal. Not every person uses iPhones. It would be nice to actually have a variety of options for others.

Lonnie Rhodes

2024-01

Had to get a replacement phone because my Pixel 6 battery swelled up. Grabbed a One Plus Nord 30 and love it so far. Had a One Plus 6 in the past and should have stayed with One +. Easy in and out of the store.

Rachel James

2023-05

Walked around appliances for 10 minutes without anyone approaching me and this guy right here walked by me without even saying hi. Went to the front desk to ask to page someone. Manager showed up, Yuri? And he checked a price for me. He was not friendly at all.The guys that helped me load an appliance were fantastic. Very friendly. They get 10/10.I used to work at bestbuy in college so I get it. This guy in the pic was most likely the inventory guy aka he was stocking stuff and didn't want to be bothered by customers while he was doing what he thought was his job. I'd think that customer service or just manners shouldn't just go out the window if your main duty is not sales.Having fun while being the best is definitely a moto that died within bestbuy when Amazon has taken over a large portion of their market. I still remember them pushing us to take a survey to say how it's not fair that Amazon doesn't have to pay sales tax in Illinois. I also remember how pushy they were and the incentives we used to get to sell credit cards and geek squad warranties.

Elizabeth Schwartz

2023-11

Had problems with my iPhone 13 which I had bought at Best Buy. Danni and one other young man. Worked very hard to correct them and get me taken care of. Two very good employees kind and professional and I hope if I have to go again, I get one of them Elizabeth Schwartz.

J

2024-01

The gent in the tv section today at around 10:05am was super helpful. I wasn’t there to buy a tv but now I might be.Russ at the front on the other hand has a bit of an attitude. It’s strange seeing a forty something adult act like a child.

Kate McDowell

2023-10

I set up an account & booked an appointment to get my iPhone battery replaced. I included notes that said exactly what I needed. No one checks the appointment notes, clearly, because I got there and they didn’t have the battery. It’s not really a service if it’s a waste of time, and it would have taken 5 minutes for someone to check & see what they had in stock.

Herbert Pichon

2024-01

The lady that helped us was very friendly and knowledgeable about what we bought. A fridge. We looked at a gas range. Will probably buy it.

John bananas

2024-04

Went to purchase electronics and the sales help in the computer dept was great. I will return.

Britt Hall-Bengt

2024-04

Return policies tend to be lengthier elsewhere, but everything else is good. Staff is nice

Logan Craighead

2023-11

10/18/2023Today I worked with Noah on an open box item. Noah went above and beyond to help take care of me. I was a bit stressed out because I thought I had misread an item's description. He quickly sorted out the issue and admitted fault on their system's end of things. His professionalism is unmatched. Thanks Noah, you're the man!

Keith Cooper

2023-08

One TERRIBLE experience with a manager can completely turn your opinion of a business. I had an incredibly demeaning and frankly inappropriate interaction with a manager over a recent online order.I had bought an "excellent" condition laptop which per Best Buy "is a like new item with all original accessories or a suitable replacement." as per their own website. The laptop was missing a stylus which originally came packed with the computer.I brought it in and explained the issue to this manager who promptly told me that they wouldn't do anything about it because whoever had graded it (Nobody in his store) should not have graded it excellent. He told me I already got a deal and that I shouldn't expect to receive all of the accessories at that price even though their website clearly contradicted this. Furthermore he said that he had turned down similar claims for excellent condition electronics based on his own decision on what he thought the condition should be. WHAT??I left that place shaking and feeling like I had just been accused of theft. Needless to say I will be avoiding the store for the foreseeable future and letting everyone else know what kind of experience they can have there.

Darryl Stonebraker

2024-01

Great and helpful staff, even got my rare cable that I needed shipped to me by shipt via best buy.

Laurie Browning

2023-12

Love the store pick up. So fast and easy. Had the item I bought ready in less than a hour.

Jeff Townsend

2024-02

Nice and clean, I was approached by several staff members inquiring if I needed help. I will be making future electric purchases through here in the future.

Rose Adkisson

2024-03

Thanks for askingThe people in the store were very responsive but I still don't about my loss. I am going to call another number to get my money returned .

Genie Marion

2023-05

Theyve always taken care of me might be a little taxing on ur pocket so if ur not into spending money stay away ... other than that worth every dollar especially with their total tech support its worth the extra couple hundred 💯 they fix replace ur items and u get alot of discounts jus ordered a 100 dollar gaming keyboard and paid 63$ after my discounts

Kyle “Butts” Butts

2024-02

Did not have what I needed. Which was a DC battery charger for a e-scooter. Which btw they sell e-scooters just not the battery chargers on the side.

Duljo Bardic

2023-10

We went in as college students looking for a camera and Cedric Robinson was very knowledgeable about the Nikon and Canon cameras. He thoroughly discussed different options that take into account our budget and recommended buying open-box! His customer service was top-tier! He even gave us his business card to discuss future purchases regarding upgraded lenses. A+ service.

Nathan Turk

2024-04

Service is above par. Glad to see they're still in business.

Halen Rudolph

2023-09

Staff were very friendly and the store was well organized. Helped me find what I needed and remembered me the next day when I had a questionUpdate: 8/22/23 I had a problem with my FireTV and not only did Geek Squad come out to my house ridiculously quick (there the next morning when I called after 7pm to schedule the visit) but they identified my problem quickly.I bought a product on my own to try to address the problem and when I went to go back to get it fixed I found out that I was past the exchange date. Thankfully, they assured me it was no problem and got me taken care of right away and made sure I took home the right product this time.I would not hesitate to come back any time.

Chris Schiller

2024-01

Clean store, well organized. Can be hard sometimes finding help. Don't keep cheaper items well stocked.

bethmy42@gmail.com freecasey56

2024-04

Service is excellent. Knowledgeable staff

Elizabeth Hunt

2023-10

Bought a bad tablet. No one knew how to return it. Manager lied. Customer service sucks so bad. The exchanged item is flawed but you cant reach anyone in the champaign store by phone. This was a 3 day ordeal and its still not resolved!!! Call center wants me to msil the $500 item back for the return!!! Sooo, if it doesnt make it there, then what? Hell nah. Best buy can go to hell