Menards

Just L

2023-12

I got used to going to the big home improvement stores like Lowe’s and Home Depot. But when I enter this store. I quickly appreciate how good and clean, and organized this store is. And it’s versatile with its product it stocks! If you go to the roofing and lumber department. The people are well knowledgeable and they present their product well. The appliances are mostly whirlpool. I ma very surprised is there flooring department. It’s better than Lowe’s. I love this discovering stores like this.

Jimbo Leamy

2024-04

Sitting in the parking lot filling this out. Was a very pleasurable experience just now with Renee the cashier. She was very friendly and pleasant. She bagged my few items for me, which they never do anymore. I used a rebate card to pay. She wrote the new balance of my rebate down for me which nobody does. Never had this kind of experience before from anybody else. It's nice to see that there are employees out there that actually care about their customers. Excellent customer service! Thank you Renee!

Gerald Fon

2024-02

Just did a drive up pickup of an item that was not not in stock in the store. Waited behind 4 other vehicles, but the line moved along at an acceptable pace. I would be willing to purchase in the same way in the future.

Blackhawkk23

2024-04

1 star because your outdoor yard gate attendant has an attitude problem. Answering very simple questions is not difficult. I know being 400lbs might be hard, but treating your customers with respect takes no effort. Home Depot bound from now on.

Stephanie L

2024-04

Seems like they have a much better staff now. Robert in the garden center is awesome! Super friendly, kind, and helpful.

Cameren Gedaly

2023-05

Don’t not shop here during the holidays! Got over charged! Items are displayed incorrectly.watched a staff member we stand in the isle for 5 minutes before I got towards the end to pick my items.

sous J93

2023-10

To say that Daisy was a horrible manager is an understatement. My husband and I were preparing to purchase a gun safe and were ready to spend a pretty penny there.She was called in by a cashier who needed her assistance. She initially sighed with widened eyes as she walked away from the conversation she was giggling about with her coworkers. She had no care for the customers n tried to rush the decision. My husband brought to her attention that it was tampered with, and would he be able to return if it was missing a few parts. She again rushed us, with not a care, interrupted, and wasn't helpful with a take it or leave it attitude. I wanted to say something badly but resorted to holding my tongue and spending my money elsewhere. I resorted to driving to Batavia, where a lady named katlin went above and beyond to help us. Katlin walked us through the process with the biggest smile on her face. She was so helpful and assisted us in picking the right safe for my family and I.It's unfortunate that Daisy acted so horribly.As a manager of a large company myself, she's not the right fit at all. Customer care is nowhere to be found.I could understand if someone was having a bad day ( since it was 6-7, so she could have been tiered) but she clearly was having fun with coworkers,( and I sympathize with that) but that's not much of an excuse to mistreat the people who treated you with respect and who are literally the bread n butter of the company)

Dino Calabrese

2022-05

Menards came through with another amazing deal. They had a President day sale on over the range microwaves. Not only did I get the SALE price I also received the 11% rebate. This place is a A+++++ on my list.

Justin Miller

2021-05

The lid was not secured back on the paint can and spilled in my trunk on the way home. Went back and got a new can of paint but their insurance never did contact me as promised. 2 stars since they matched the paint very well. I will never go to this Menards ever again.

Azad Asrar

2023-06

Such AMAZING customer service and employees!I was checking out with my Twin 3 yr olds and left my phone near the register. The cashier told the customer service representative and they brought it out to the parking lot before I could drive off.Thank you!

Mom of All Trades

2023-05

Always friendly and helpful employees! Prices are decent. The people that do their price signs in store need to be more efficient, there are always missmarked products and they do not give any discount for their store mistakes which hurts customer service. some departments have messy shelves that have products in the wrong places on a regular basis.

Chris Polakowski

2024-02

Great place, buy everything you meed for home.

Alan Koeppen (PapaLycan)

2023-05

They always have a great selection and good prices. Sometimes the customer service isn't always the MOST helpful, as far as attitudes are concerned, but generally the people know what they're talking about. Would recommend.

G C

2023-08

Menards is a great place with great prices.m; especially with the 11% rebate. My only issue is they lack a real selection of brand name tools. This makes other home centers the place to go.

Eddie mouton

2023-05

Well the employees were awesome...now on to Menards sales tactics. We spent almost an hour looking at items within a specific section. We looked at all our choices 2 even 3 times,trying to narrow it down even by the tickets saying that they had it in stock. Well guess what... it was not in stock but it said it was. This isn't a small little piece... this is the size of a couch almost.Then we had to be walked from the cashier to the service desk....then all the way back to the other end of the store...(that section) we spent almost an hour in.... to be told no the don't have it.... had to order it. Then we had to go back to that same nice cashier( you know the first one) to pay for an item that they said was in stock but wasn't. You cannot tell me that we could not have just stood at the service counter had all that taken care of without having to do all that walking... if menards has a procedure in place where we had to do all that walking... from one end of the store to the other back to the other and back to the other... then shame on menards...If you are going to take $20 or almost $500 of my hard earned money.Please be prepared to endure my positive or in this case negative review.

Veronica Gonzalez

2023-05

My husband and I went to rent a Van and the worker did not warn us that if we went over 75 miles she would charge us such a high price for the mile, when we returned they told us that we went over 7 miles and that for that reason they would keep the $300 deposit, that is abuse and theft. I agree that they charge the miles properly with a fair price but not that they charge you $300 for a few miles that you spent. Now I can safely say that the best store is Home Depot because they don't have those conditions and they don't abuse customers like that. It is simply speaking the truth. I hope no one happens to this!!I will never go back to a store as dishonest as Menards.

Mark S

2023-05

Asked an older customer service employee about a battery charger. Gave me an attitude about the instructions are right on the side. He started to walk away and I said I had more questions. His attitude was completely unprofessional. He looked like he was more interested in getting to break room instead. Never shop at this Menards if you don’t have to.

Санек 3000с

2023-12

Great place. It's like a hardware and a grocery store.

SL

2024-01

As of December 2023, the mismanaged 11% rebate program is still broken! Missing or incorrect rebates received, and very little update information provided by Rebates International.I wish Menards would just put more items on sale - this rebate fiasco is a sham.

alyssa colon

2023-05

During a Power outage we found a generator with the price of $900Upon asking employees so we can take it, they scanned the barcode and told us the price was $1300. It all matched the tag with item number upc an everything BUT they wouldn't give us the price they mistakes for. The employee literally switched the tag in front of our face. Then the manager was rude about the whole situation. What's worse is I emailed corporate and NEVER got a email back. Its been 7 days. Nowhere to make a complaint to or follow up. Horrible service and they do not respect customers. If anyone ha direct phone line to corporate please send me it because they said only way to contact them is through email which is not working.I have pictures to prove they switched prices as well =[

sally marquis

2023-05

We had a great experience here today. The store was not busy at the time we went-about 1:00 pm. There was a wonderful employee- an older gentleman-that saw and heard us wondering about a particular sander. He stopped to help us for a moment before he went back to helping someone else. This same gentleman had stopped and talked to my son and I when when we sat down on some patio furniture. What a wonderful asset to Menards he is. Usually you need to walk around to find someone when you need some help!

Marquita Mayfield

2023-05

I went to menards today, I spent over a thousand purchasing as fence. When I came to pick it up the customer service desk/ renting service gave me the hardest time trying to use one of their trucks.. at first the young lady didn’t want to help us, and then they kept giving me the run around of what I needed to rent the truck. The whole experience was distasteful, makes me never want to go back.

Jim Domnanovich

2021-05

Found everything I needed and a few extras. Staff is always nice here. I love it when they have the 11% rebate to. Prices are pretty standard compared to other similar stores. Only downside is they don't have an installation team for appliances you have to use a contractor or do it yourself unlike the other big box stores.

Jonathan Cox

2021-05

They had an excellent selection, we were looking for vinyl wood planks. Better pricing and availability than Home Depot, but also could improve their quality of help. The employee didn’t know much about leveling floors.

Brian Sullivan

2022-05

Usually a great store, frustrating experience today. Product has $1 off coupon on it, I grab 12 and head to check out. The coupons are stuck to product, which I have to remove from each one. The cashier looks at them and informs me they expired two days ago. So instead of accepting coupons, they refused and left me with a bad impression.

Christi McEwen

2023-05

Didn’t have a new patio set and wanted us to pay full price for the used sample on the floor. It was stained and had pulls on the fabric not to mention all the people who have been sitting in it and abusing it on the showroom floor… but they refused to give a discount ! No thanks Menards!

Trina Avila

2023-05

Order custom made Island. Woman Marie and her boss Tariq made several mistakes. And keep giving us the runaround. First when we picked up the cabinets they did not give is all the pieces. So you know we all love going back and stop working so we can get the rest of them. Then the woman ordered the wrong sink cabinet and blamed the system, which she went with us to pick out the right sink.. Tariq suggested we bring it all back to figure all this out. Seriously what an inconvenience. And not 1 apology. Just the blame game. Worst service ever. Just a heads up.

Ивайло Караиванов

2023-09

This is one of worst menards locations ,I am contractor and very often purchasing from Menards HD Lowes etc ... menards has worst and unknowligable stuff out there and careless they are simply time losers.

James (JimSTrider)

2022-05

My favorite hardware store. They have more stock and greater variety than the other big box hardware stores. I also don't feel like I'm in a dolly lit warehouse waiting for things to fall on me. Helpful sales reps.

Chris Asmar

2019-05

I usually find what I need here. Their rebate program is very good and usually pretty generous. They have rebates on a lot of items and it's very organized. They have all the rebate slips at the front desk area. The only bad thing is that your rebates are in the form of a store credit and you can't apply for them electronically, you have to mail them in.