Pets Etc.

Dear Ana

2022-05

Pic 1... This is how Schnauzer should look like.. Pic no 2 and 3 is how my poor dog looks after visiting this place. My baby have skin isues so I told Amanda to cut her hair super short but to kip Schnauzer look. She cut only tips of her hair! My dogs beard was mated but not mustache. No reason to cut it like she did. My dear God...

Maureen Estrada

2022-05

I highly recommend Pets Etc., their shop is awesome and Jennifer the groomer was awesome. She extracted my Barley's glands and cut them long toe nails with no problem, Barley does not like either touched. He gave her no problem and said he was wonderful. Unless she lied to me, which I highly doubt, she did a wonderful job. By the way Barley is a 95+ pound boxer, 4 years old and rambunctious....not to mention STRONG! Thank you Pets+ and Jennifer for a wonderful experience!

braD carroll

2022-05

I had the best experience twice with these folks. I’m so impressed with their service, attitude, helpfulness. You can definitely tell they care. Marie is top notch!! The gentleman that delivered my food to my vehicle, can’t remember his name, did exactly as instructed and with a smile. I also had my Dobie in for a nail trim the other day and the lady there was awesome!!! He’s a fighter and she took great care of him. I’m and out in a flash! Can’t beat these people!

Dean Henry

2020-05

I've been coming here for about 2 years now. I bring my dog Daxter in for his nail trimming whenever necessary and the way the treat him his astounding. He doesn't let anyone other than the workers here touch his nails. I love the selection of bones, treats and chews and am always happy to spend money here.You could say I like this place, but after today, I love it. I found out I could order stuff online and have it delivered, I had expected to get the items I ordered in a few days or a week. However I just received a call that one of my items was out of stock and wouldn't be available until tomorrow. I said that's fine and then was told my items would be delivered after closing time tomorrow.I had no idea they personally delivered the items you order online. It may be because my house is relatively close to them, I don't know. However I do know this has gained them my life long loyalty. Everyone is always incredibly friendly and willing to give recommendations and suggest things to try for my dog.

Amanda Buzenski

2022-05

Stopped in for a quick nail trim. And despite my dog being a monster. The groomer handled it very well. We struggle to trim them at home cause he squirms and bites and she did such a good job, did have to muzzle him which I wish I had one at home for his nail trims cause he did try to bit her. Even after it she was still kind and gentle to him and friendly to me. Also I got a chance to browse and they have a lot of natural treats and chews as well as food and supplements for your pets. Will be coming back here 100%%%

Marissa Morgan

2020-05

I’ve recently started going to this pet store and every time I’ve had a great experience. Staff is very knowledge and helpful. They carry brands that other pet stores don’t have. Also they offered to special order dog food! The guy that is always there is super helpful not sure what his name is but he’s like a dog food guru. He even helped me bring a big bag of dog food to my car because I had my baby with me. Super nice place!

Rebecca Ellers

2021-05

The grooming area is very nice! My dog loves getting her nails trimmed! A quick 5-10min trim and a treat afterwards! All the staff is nice and sweet to me and my pup!

C Martini

2019-05

Great neighborhood pet supply store. Carries Fromm's and is priced reasonably. They are very nice and helped me chose a food for my puppy by giving me free sample bags. They have a groomer inside and only charge $5 on Monday for nail trimming. The groomers even took a halloween picture of my puppy and gave him so much love while he was there. I will always try to support my local mom n pop shops.

Nicole Freese

2021-05

We love Pets Ect.! Stitch loves to go in, and the staff remembers him and greets him with pets. We’re especially thankful for their delivery service! It’s so convenient and quick! They’re awesome and have everything we need to keep our little guy happy. This is the only place we shop for our dogs needs, and we will continue to shop here!

April Syrup

2022-05

I've frequently shopped at this place for my pets for the past 4 years. When my senior doggo had cancer, they were really great at advising on their CBD products. After he passed away, I felt comforted by the staff when I told them the bad news. I still come here for my cat supplies, and will continue to shop here because of the numerous great experiences i've had walking into this store.

Chris McGuire

2019-05

This place is great; super friendly and knowledgeable staff as well as pretty good pricing with membership deals. They sell quality products so if you care about what you buy for your animal, this place should be your first choice. I also just started bringing my dog for grooming and am very happy. Great deals/pricing and quick and wonderful service.

Darla MacLean

2018-05

Our handsome boy, received a fabulous hair cut at Pets Etc. We have always dreaded his haircuts in the past because he comes out shaved --- but not this time! WE LOVE IT, and SO DOES HE! I HIGHLY recommend their services, treats, food and pet products. Fabulous customer service, too!! Shop local and support our own!

Niraj

2019-05

Great prices(similar to chewy). High end quality dog food. Super knowledgeable employees. Most dog food brands have 1 bag free once you finish a rewards card where you have to buy 12 bags.Chewy is slightly cheaper on a per bag basis, however, once you factor in the free bag, it all evens out.The other great thing about this place is that theres always something new here for you to grab for your dogs.

Pauly D

2019-05

I like this place. They carry brands that locally source, are grain free and and that you cant get at the larger pet stores. They have a frequent buy program and offer buy 12 get 1 on the cans of foods. Always friendly... not a huge selection of toys, treats, fish or small animal stuff but for dog and cat food nice place.

Laurie Polak

2021-05

Today was my 1st visit to Pets Etc in Carol Stream. All I've gotta say is, "WOW!".My elderly Beagle has been in need of a nail trim, and historically he doesn't like getting that done.Since our vet closed, I've been hunting for a new groomer. I learned that our local Pets Etc provides grooming services; so I gave them a call and explained my dog's situation.The friendly voice on the phone said that their groomers have years of experience and that I could bring him right over, simply call when I arrive (COVID precautions).When I arrived, the groomer waved us in within 2 minutes and greeted my dog. I reiterated that he's old, partially deaf [or purposely ignores ;) ], and doesn't like his nails being trimmed. She said no worries and they walked to the back of the store.Here's the 'WOW' part...they were back there only a few minutes (less than 5 min)! He came prancing out with the groomer and my jaw dropped. She said he was great and no trouble.The gentleman cashiering at the front even gave my dog a small pack of treats as we checked out.Truly an all around AWESOME experience!!

Nelly Diaz

2021-05

Excellent customer service! Marie took time to walk me through food options and showed me the grooming facilities. Lacking in toys, collars, and leashes, but well stocked with premium foods and treats.

Dave

2020-05

This was a great first experience! I took my dog zeus in to get his nails clipped and grinded and the groomer was awesome with him!!! I have gone to the barking lot in the past, I will now be going to Pets etc. Everyone was very friendly! Only $10 for a clip and grind is outstanding. I will be back!

Kim Glasser

2018-05

Wasn't impressed nice place but seemed overpriced on a lot of their products. Was only their to check out specialty dog treats and toys but noticed the high end dog food was more expensive then the other local independent pet store. Maybe the grooming services are their heartbeat.

Deborah Borges

2019-05

I started to bring my dog there due to the location being close. My very 1st appointment was some how erased . I was fine with having my dog fit in the schedule. My dog was there for 5 hours . I thought, mistakes happen and decided to bring my dog again. I had an appointment with Kathy this past Saturday, and again my appointment was erased. Kathy then took another dog before my dog didn't seem to care or even acknowledge I was still there. Very poor way to run a business. No call back. Not a place I would trust leaving my dog.

John Kaiser

2022-05

Brought in my Golden Doodle for a cut. First full cut HERE. THought I was safe being that the groomer had 14 years experience.She made my Golden Doodle look like A POODLE....Shaved top of nose, eye brows uneven...Domed head didn't happen like we discussed. Face wasn't rounded like a Golden Doodle.

Salvatore Gerage

2022-05

Amanda is amazing have been coming to Pets Etc. since we moved to the area in 10/2021. Excellent service, friendly and great with our dogs. Love this place!

Sh Ch

2021-05

Nice local and friendly store, they got stuff I requested if they don't have it in stock. Reasonable price comparable with other on line store. Clean store. I went back many times, even though I had other pet stores more closely.

stupus

2020-05

Great little store. They sell fussie cats food which is the only thing my diabetic cat would eat now! Very nice gentleman behind the counter as well. Highly recommended!

Wendie Radousky

2018-05

I now bring all my pet food and grooming business here. Knowledgeable staff that really explains what is in the food and where the food comes from is important to me. Plus they worked with my scaredy dog vfor a nail trim with no pressure on him.

Samantha Landgraf

2019-05

I love this store for all my pet needs. Everyone is so friendly and helpful when I have questions or need assistance. I love that they carry so many healthier options for my fur babies!!

Karen Esposito

2018-05

Sadly... I did not have a good experience at Pets Etc.Had a really difficult time with Kathy. I was happy they are right in the neighborhood and tried them out.Now I will never walk through those doors, especially being told go somewhere else and the problem not solved.

Solis

2018-05

This place is a go to for your pets. Staff is really friendly and help out as much as they can. Would highly recommend this place if you want any good pet products.

Brandy Bierut

2021-05

They really do deliver the food as quick as they can. Sometimes within the same few hours that I order it and then if I order it later in the day, it’s here first thing the next day. It’s really appreciated. Thank you!

Robert Letts

2019-05

The staff is very attentive and treated me like family. The groomer did a good job. Their prices are competitive. I will return.

Cheryl Weiss

2022-05

The people that work there are very friendly, they offer a wide variety of goods and the groomers are fantastic.