Legal Smile - Carbondale

John Smith

2024-04

Where to begin?Several years ago, I purchased a plastic grinder that broke within 2 days of purchasing. The owner(s) refused a refund and said I could come in and buy more stuff with a 15% discount.This year, we came in and purchased gummies that boldly said 50mg on the front of the label. The guy behind the counter didn't hand it to us to review. He took the product to the register and then came back. Come to find out, it had 15mg of THC and 35mg of CBD. We called to complain that it was misleading and we didn't have the opportunity to read it.(I attached an image of the gummies. Do you think we could read the fine print from four feet away?)We hadn't opened it, so he reluctantly let us come in and exchange it. This was only after several minutes of arguing that culminated in him angrily saying,"we don't make the labels."No, sir, you do not make the labels. But you sell it, so you're responsible for making sure it's labeled clearly, OR, handing it to the customer so they could read it.Yesterday, I went in carrying a bong. I had called ahead and spoke to a lady who said I should bring it in to get the size right on the piece I need more easily than guessing based on looks.When I walked in, I quickly said that I'd called ahead and was told to bring it in as a way of explaining why I'm carrying a used bong into the store.He said,"Well, you didn't talk to me." Then tried getting me to buy a new bong instead.I have a feeling it's the same guy who Matthew Otten referred to in his 2-star review. Where our mere presence is an inconvenience to him.I wouldn't recommend shopping here. It sucks that we don't have better options in town.

Jeremi Hastings

2024-04

I love this place! The people are extremely knowledgeable and friendly. Bought clones here and had my last harvest tested wich is cool as hell and only costs 10 bucks per test. I've been happy with every transaction and I go here a lot.

Matthew Otten

2024-04

Customer service was awful, apparently my questions and my presence in the store was an inconvenience to the guy working the counter. Unfortunately he's the only employee I've encountered the several times I've been in the store. However the selection was good and pricing on par for stores of this type in the area. Not sure if the guy behind the counter was the owner or an employee but the rating of the store would be much higher if not for his consistently negative attitude.

Joshua Freund

2023-08

You will not find another place like this! Anybody can build and create a business just to turn a profit. It takes REAL people that are PASSIONATE about what they do, ALWAYS go the extra mile for customer to have an experience, not just a transaction. This how you do business. This is how you create a legacy! That's LEGAL SMILE!

Allyson Kasper

2022-05

10/10. Customer service is some of the best you'll meet. Incredibly helpful with all types of questions. Been coming here since it opened, the prices are so reasonable and they support a wide range of local glass artists and artists in general. You'll never leave empty handed. Thank you guys for your kindness and help.

Wendy Sadzewicz

2023-05

This place is great everyone that works here are so nice! So much to look at like they even have a fish tank and sometime you'll get to meet the shop dog super sweet! The grow place is awesome the guy is so knowledgeable and easy to talk to very helpful with my husband! So glad we heard them on the radio

Kyle Elderbrook

2022-05

Amazing service! I shop here all the time and have purchased many glass pieces, they have an amazing selection of glass and other smoking accessories. The staff is always so polite and fun to talk to. Never a bad experience or disappointed with them!

Olivia M

2022-05

Every time I’ve been there they have been nothing but nice and helpful. They didn’t have what I needed today but they called another store and even recommended another place where I was able to find what I needed but I would’ve never found it if it wasn’t for them. I’ve bought from them now a few times and every time they are extremely welcoming so I definitely recommend this place there always so kind and answer any questions that you have about any of there products! Definitely a 10/10 will be going back!!

Mandi shaw

2022-05

Awesome 👌loved it! I am an artist and I enjoyed the entire atmosphere along with the beautiful surrounding and vibe the store gives you. Excellent I cannot say enough!! Don't miss this addition to our downtown strip in carbondale! All the accessories and craftsmanship you wouldn't always see in a new shop! It gives you that relaxing and at home feeling! Great local shirts and tobacco accessories many are locally!Thanks for making my visit amazing!!Mandi S.( Mandi with an i 😉)

Ed Massie

2022-05

I’ve been to many smoke shops where the employees simply don’t care. So it’s very refreshing to have not one, but two locations in So. Ill where they go above and beyond for customer care! On top of friendliness, they truly are a one stop shop for all your needs. I’ve said it before and I’ll say it again, if you haven’t stopped in yet, you’re seriously missing out!

Rhonda Hicks

2022-05

This is a new exciting shopping experience. They have all the tobacco products you will ever need. I especially loved the experienced and informative staff. This place also has CBD and essential oils. They have glass products and jewelry from all over the USA. Cool shirts.😍. If you are looking for a great place for glass products and all tobacco needs this is the place to shop! I cant wait to see all the success this shop will have in the future!!

Jalisa Woodson

2023-10

My first time being here is amazing. Go shop with them and you won't be disappointed

Chad G

2020-05

I have read all these reviews and will say Humble Hawk is the shady one here. I mean anyone writing that many reviews with a private profile can 100% not be trusted. But hey even he gave it 4 stars. I give it 5 stars. Great people own this shop. Great products and great prices. You feel it when you walk in. Go support this place.

Joseph Eastwood Frisch

2022-05

Great place, great folks. The staff here were kind and helpful. Their assortment of glass is phenomenal. (I think I have a new thing to collect) Dude threw in a house grown CBD preroll which was unexpected and very cool. You Can't beat the hand blown glass here. Beautiful stuff. Picked up a couple chillums and a little bowl. We will be back!!

Sean Bean

2023-05

The nicest folks around, great service and quality merchandise that runs the alphabet of options. Fantastic selection of glass ware.

Joshua G

2022-05

What an amazing place. I can’t get over how helpful they are with literally everything glass and everything for your growing needs. I’ve had a million questions And without hesitation they always treat me with respect and not only give me the answers to my questions but help me understand why these answers are important. I wouldn’t go anywhere else for both my glass and soil needs. Thank you legal smile and thank you Mac!!

Curtis Young

2022-05

The biggest variety of glass in the area, both custom pieces and standard, as well as all the other accessories you could ever need: carb caps, picks, terpene pearls, cartridge batteries, as well as a variety of CBD and Delta 8 products. They also have the best customer service of anywhere in the area. Probably my favorite place to shop!

Chris Jerrell

2021-05

I was able to visit this morning. I have been a medical patient for over two years now. Its nice to talk to people that understand. Great shop, sweet glass, and definitely worth the visit. I bought cbd flower and glass. I highly recommend.

Charlotte Harrison

2022-05

Best place in southern Illinois to buy all your smoke needs! They always have beautiful glass from amazing artists! Staff is amazing and seeing Ted is always the icing on the cake😁

BigGreenBud Corp.33

2023-05

Flippin' Awesome!!! Amazing products and very friendly service. Huge selection of glass and plenty of accessories! Decent prices with high quality products!!

Keaton Mata

2023-10

Wonderful service and very informative,I got myself a nice new torch at a great price.i definitely recommend this place 🙏🤙

Shelby Warmoth

2022-05

I’ve only been to the Harrisburg location so far but LOVE this place. Friendly staff (shout out to Neil), lots of awesome inventory, great prices, and overall a badass place. Keep up the good work!!

Joe Cruzek

2022-05

Great place to go. Was on opiods for over 30 years due to several injuries doing factory work. I was able to get off that junk with their help. Im not in alot of pain, have a clear head and feel WAY better because of Legal Smile. Very helpful and caring people working there.

Midwest vision

2022-05

You can take them down and I'll put them back up this place is unprofessional they don't stand behind their products. they are liars. I would not recommend them to my worst enemy. don't give these guys a penny. does anyone find it odd that all of the reviews for this place are five-star trust me it's fake....

Alex Ashby

2020-05

The best “smoke shop” in Southern Illinois, hands down! From glass, papers, hemp products, etc.. Legal Smile has what you need.They even carry one of the largest varieties of (legit) CBD products.Great owners with a friendly smile!Highly Recommend!

Nicholaus Lirely

2022-05

The best glass/cbd/accessory shop in southern Illinois hands down. Best service. Awesome local glasswork as well. Anything a cbd/thc enthusiast could need or want!

Mackenzie Lee

2023-09

Super great place ! Friendly staff and very knowledgeable. Will highly recommend any day !

Walter Nieds

2020-05

You guys are amazing! Have a kid already! Your store is top notch as well. Everything I need, nothing I don’t😎. Who’s the dipstick that gave you the freaking 2?! Minor blemish but let’s get ‘em anyway💪. The farm is fruitful. You will not see my face for a while unless you’re in my neck of the woods. Come have a business lunch on me, or, a drunken dinner? Yes this is a trick question... Ciao!

Justin Bannick

2021-05

Dident catch the guys name, but he had long blonde dreads. He was helpful and knew the prices of the products with out having to look. Would definitely come back.

Kenneth Buckman

2020-05

Barkley has to be the best shop dog in Southern Illinois. Not to mention the largest selection and best priced glass I’ve seen in the Armpit of America. Glass ,Wraps, and Papers...Oh My