FCA Floor Covering Associates of Kankakee

Jessica Sumner

2023-08

Great selection of tile (we love the design aspect of our finished bathroom). Attentive sales people before the sale.Cautions/Reasons for not providing 5 stars:1) Be sure you work closely with your installer to verify tile/grout quantities rather than relying on store estimates. It was not made clear/pointed out during purchase that returns of unused tile are generally unaccepted and we ended up with enough left over to remodal another small bathroom.2) Additional gotcha for us was that tile selected for our accent border in the shower was significantly thicker than the rest of the tile so install cost was significantly more. Not knowing enough to ask about this, I would have hoped the sales people would have advised us of this. We again tried to return the tile when we found out the problem but were denied.3) While I know no one enjoys responding to deny a request radio silence gives the appearance that a request is being ignored and makes a person wonder if the manufacturer was contacted or the store front just doesn't want to deal with a return. A response without hounding would be nice and go a long way.

Laine Madison

2023-05

We originally planned to come here just for some tile, but had such a great experience with Eric that we ended up coming back for carpet too and will definitely be back for more projects in the future! Eric has been SO helpful, kind, and easy to work with! Would give 10 stars if I could, highly recommend!

Jenell

2023-05

Came here twice to buy flooring. Of course had a great experience purchasing- however I had couple extra boxes left. I called and spoke to Eric and asked him if I was able to return the 3 boxes I had left. I was told I would get a phone call back that he had to speak to his manager. The next day I called him back he said he still haven’t had a chance to speak with him. A week later I’m still waiting on the phone call?! Bought 17 boxes of flooring from them and you mean to tell me you can’t return 3?! At least could have called me back and tell me we can’t return it. That would have been a lot better!!! Will be looking elsewhere when needing flooring!!

Pamela Layton

2023-05

Had carpet installed after the first carpet installed 2 years prior wore out in 2 years. Had new carpet installed and they ran the seam the wrong way so it’s very visible in the middle of the room. Had them out a few times to fix and it just looks worse. They offered to fix it and run the seam the correct way but at a cost of over 13 hundred dollars. They Said that seams aren’t guaranteed.

Krystal Smith

2021-05

My family and I stopped in on Saturday late afternoon and spoke with Eric. I was on the fence about the style of carpet to purchase. Debating between practicality and current trends, Eric was able to find me something to bridge the gap between the two and we purchased our new carpet within a half hour! I was very happy with the great service, guidance and expertise from both Eric but also Pat who offered some comic relief during my indecision. Thanks again!

Becky Creek

2021-05

Pat was great to work with and provided prompt communication. FCA staff was pleasant and store was clean. Thankful a company like this is in my hometown.I am editing this to add that Pat also generously donated a box of tiles to our school for a Mother and Father’s Day Project! Very nice and helpful people!

Andrew Schneider

2020-05

Great store all around! My wife and I had the pleasure of working with Pat on picking out our kitchen cabinets as well as some tile. Pat was there to answer any questions we had and built a true customer relationship with us. FCA is now my go to store and Pat is my go to guy when I’m there. Good job FCA, you created a loyal customer by treating your customers right!

Travis Mann

2021-05

Renee and Kyle are great. Friendly to work with and educational. I will definitely be doing more business here.

Rene Leyva

2021-05

Eric Jones Did an awesome job explaining the quality of the product and the importance of the padding. He made sure I understood the pricing and helped out with measuring the rooms on the same day! Coming back for more in the near future. A one-stop-shop for most of your projects.

Denise Mitchell

2018-05

I purchased hardwood flooring for my home. Megan was excellent in assisting me to find the right color and style of flooring for my home, and stay within my budget. It was expertly installed by their installer who was courteous and answered all my questions. Would definitely recommend FCA for all your flooring needs!

Route 45

2020-05

We were very pleased with our salesperson, flooring, and the area rug we picked out. The installers did a great job on the floor and totally cleaning up inside; however, they probably couldn't see the remaining debris on the driveway because it was dark out when they finished, and I ended up driving over a nail and had to have a tire repaired (thankfully not at a huge cost).

Brian Pelehowski

2019-05

Went there to buy hardwood flooring. Sales lady was nice but didn't have the samples we wanted to bring home to see how it would match up to our trim. She said she would order them so we gave her our name and number and waited for a phone call. We are still waiting for that phone call from a month ago so we went to Flooring by Lonni and bought the hardwood and it will be finished being installed today.

Sarah Denault

2021-05

FCA graciously donated carpet squares for my classroom. Pat was quick to respond to my request and extremely helpful when I was in the store. It's so nice to have a great company like FCA in our community!

Paul V Sopocy

2018-05

In rebuilding and upgrading our home following a minor house fire, we sought to replace damaged carpet and tile with carpet and tile that was most fit our needs. We searched the Internet and then went out to a variety of stores to see the products. None of the others had what was finally shown to us at FCA of Bradley, IL, 100% SmartStrand carpet by Karastan as well as Paramount's Central Park tile. Our salesman, Kyle Soucie, listened to what we said wanted and needed in a carpet and then showed us the carpets of a variety of manufacturers and explained how each would meet our needs (Kyle, owner of a large and powerful dog himself, gladly met our high drive dog, RRJ, to get a better idea of the specific challenge our carpet would face). In addition, Kyle showed us the choices of padding and explained their strengths and weaknesses. Finally, before placing our order, Kyle measured the stairs where our new carpet would go. At another visit to FCA, Kyle showed us a selection of tile appropriate for our home and had us take samples home to see what tiles we would like best to replace those which had been damaged. In addition, Kyle was very helpful in amending our orders as necessary. Both the carpet and tile have been installed, and visitors have been very positive about them.Besides helping us find our carpet and tile, Kyle also worked closely with us to make sure both arrived on time for the rebuild. Furthermore, Kyle went beyond helping us with the products we bought directly from FCA by ordering stair nose necessary for wood flooring that was also being replaced but flooring that we had bought from an FCA affiliate and not FCA and Kyle directly.Without hesitation I say that you''ll find Kyle to be friendly, intelligent, informative, helpful, and a true professional.P.S. Just before we signed to buy the carpet, FCA ran a coupon on its home website, and Kyle applied this coupon to make the sale price even lower.

Jim Butler

2019-05

Purchased carpet and vinyl flooring for our whole house and had them install. Could not be more pleased with the quality of the products, pricing and professional installation. Thank you Meghan for making it so easy.

Francisco Jones

2018-05

We had a double bad experience with FCA Tile in Bradley. Their policies are very unfriendly to customers. We originally ordered some floor tile for our bathroom from them. It was a high end tile with each piece having a unique stone pattern. But when it showed up the color did not even come close to any of the pictures we had seen. FCA refused to take it back because it was a "special order". Turns out, they only accept returns on things they stock. So I asked them what they stock, and I was told "very little". The tile is uncut, unused, and in the box, and yet they refuse to just send it back where they got it. So buyer beware on this one.​We ordered a second type of tile for the bathroom, even though we were having to just eat the cost of the fist one. This was also a high end tile with a random stone pattern (from the mfr website: "Shade Variation: Random (V4) – Considerable variation from tile to tile"). This time, the tile was the right color, but it was not random. There were only two different tiles, with very minor color variations. Definitely not what I was expecting. This tile was basically a mass produced, non-random tile priced ABOVE the high end tile we bought the first time. I contacted FCA about this, and they just brushed me off, passing the buck. Their advice was to contact the manufacturer for relief. I did that, and DAL Tile also refused to support their product. Their advice was to go back to FCA. How helpful.Finally, I spoke to the owner and manager of FCA. He was very rude, condescending, and angry with me. He was all but shouting at me on the phone. He had heard about my previous phone calls, and it was clear he had decided even before I finally got in touch with him that he was not going to help me in any way. He offered no support, no service, no solutions, no courtesy, and no indication whatsoever that he cared at all about keeping me as a customer. The main message I got from him was: take your problem and shove it, we don't need your business any more. He did, however, take the time to remind me that FCA had "generously" given me a slight discount off the retail price of the second tile because of my troubles with the first one. He also tried to backpedal their policy and say that if the tile had not been installed, I could have returned it. How convenient. That's funny, because his employees specifically told me the opposite, since it was also a special order. The owner said he "wouldn't expect me to understand the difference".And it turns out, my installer on this job told me that FCA has been like this for years, with this reputation. I wish I had known that ahead of time...

James Andrews

2021-05

Kyle Soucie is the salesman i spoke with. He has a ton of knowledge about the products and doesn't push for a sale. They have a ton of different products there and he is willing to take the time to match you with the best products for your budget.

Carol Detloff

2022-05

What a great selection! Found just what I wanted and was helped by a knowledgeable, courteous sales person. #shoplocal

Mark Hodak

2020-05

The sales person was very knowledgeable of flooring told us about the difference between the granite and the quartz countertops explain the pros and cons helped us with every type of aspect that we needed to make a decision definitely go there again

Brodie M

2024-02

Very prompt service. Easy to work with.

Pat Mancuso

2024-02

Great place with tons of flooring choices and an expert sales staff! Ask for Pat, he's fantastic!

Chris Norman

2019-05

Pat, Megan and Shawn are all great people to deal with. Super professional and knowledgeable, they will make you feel comfortable when picking out your flooring!!

Kimberly Fuller

2021-05

Kyle was very friendly, informative, and low pressure. I didn't feel like I was being given a spiel. Just solid service. Bonus - everyone wore masks - and that is truly appreciated! Thank you!

Mike Chavers

2020-05

Eric Jones and the FCA team were easy to work with and helpful. We are thrilled with our new flooring and carpet and Eric bent over backward to make sure that we were.

Darci Cowan

2023-05

Great experience from start to finish. Great work and everyone went well. Megan was always on the ball and very responsive.

Amanda Sadler

2021-05

Mitchel did a great job cleaning our carpets!! No more pet/food stains!!! I definitely would recommend FCA for carpet cleaning!!

Delilah Paris

2019-05

Dan was very helpful, answered all my questions regarding carpet, padding and flooring for my home. Even explained the difference in padding with pets.

Steve Mitchell

2021-05

FCA is an awesome place to shop. Great quality floor coverings, fair prices, and very helpful sales consultant.

John Theesfeld

2023-05

A class above carpet weavers and home depot when it comes to be upfront and proffesional. Highly recommend.

Bob Carlton

2023-05

Everyone is nice and helpful. An excellent range of choices to choose from.