Paradise Pet Hotel & Day Spa

Elahe Javadi

2023-05

Our puppy had a good first day, too funny the sent him home w a report card. Staff very friendly but getting info was not smooth, for every single bit of general info, I had to ask a separate question, they would give me the shortest answer, then next question...it was a bit weird. Generally positive interaction though, lobby looks amazing, and it's more expensive than k9! $24 if we leave food. We'll go again but occasionally. For regular days we'll stay w k9 country club.

Jack Henry

2024-04

TLDR: Grooming quality and care is extremely unpredictable. Take your dog to a different groomer for consistent care.We have an older dog who struggles to balance on metal tables. One time, the employee just gave up and didn’t tell us that he didn’t even attempt to groom her because of this. He then gave a lengthy, rambling excuse for why…. This was after calling us and stating that the groom was finished without mentioning any issues over the phone. Two weeks later, a different employee groomed her with no issues. I’m also struggling to understand why a pet grooming business does not have basic pet grooming supplies, like harnesses, that are specifically designed for this.

Sai Sudha Naidu Vakkala

2023-05

My Golden Retriever likes it here. He comes home tired, for the energy he has for 1yo, going here for day care has made my life a bit easier. He socializes with other dogs better. The staff is friendly and cares for the pets, tried their boarding too, it’s pretty convenient and decent charges.

Chad Bevers

2024-03

Always a good experience, we've used the daycare, the grooming, and boarding, and would recommend them all! It's nice to pick up your pet after a trip to have them freshly groomed and smelling great!

Alexandria Stephens

2024-01

They lie about what really goes on in the back, your dog could be there for daycare but be locked up and they will not tell you. Your dog could be in a kennel for hours while you think he's playing. They are more worried about filling up their kennels to get money. Other daycares have group classes for your dogs and they are no bigger than 5 dogs a group!

Pine Apple

2023-09

Paradise Pet is the absolute best when it comes to taking care of your fur babies! We had an incident with our two dogs, no fault on paradise pet’s side at all. They went above and beyond with caring for them! We appreciate everything they did and will definitely keep coming back!

Dina Gibson

2021-05

I take my Doberman puppy here for daycare 2-3 times a week and he LOVES it. He is worn out when he comes home and seems to keep himself out of trouble on those days. We recently boarded him for a week while on vacation and he seemed to have a good time. We didn't have any trouble with him when we got home either (you know how dogs can misbehave if they are mad that you left). The staff are always nice and know him by name when he comes in.

Abby Conrad

2023-07

Unfortunately, when we took our dog for weekend boarding, we did not receive the services or care that we paid for. When we picked her up Sunday afternoon, she was limping, not wanting to walk, and looked in pain due to red and raw paws (it was absolutely not due to sensitivity with the pea gravel as the irritation was between the pads and she has been regularly exposed to gravel for 18 months). The facility stated their only guess was that our dog was licking excessively due to anxiety. I am still very confused as to how this "state of the art low stress" facility with professionals that care could not see that she was in pain until we picked her up at 4:30. They stated they last took her out at 2/2:15. It's very interesting to us that this pain and irritation occurred within 2 hours and right before we arrived. We did not receive any communication when we were away. NO ONE noticed until we picked her up. The facility did pay for the vet bill, but our vet is married to the owner. We can not speak to the weekly care that they provide, but we strongly would caution against referrals to this place and would highly recommend you consider other options for weekend care. It's always a red flag when the manager is defensive when we question the safety, comfort, and emotional well-being of our beloved pet (something that they advertise as important on their website).

Kyle Harris

2023-05

Love Paradise! We’ve done daycare, grooming, and training and when we go on vacation we will board our dog there. The staff is great! Prices are reasonable and I’m confident when we leave our dog with them he is well taken care of.

Angel LeBlanc

2022-05

I started bringing my dogs to Paradise Pets after adopting from them. I had taken them there for many years when I lost my job. I worked there for 2 years, one year as a supervisor. The only reason I left was to relocate closer to my family, otherwise I would still be there. I loved my job! The facility is clean, the staff is very professional. I never worried about my dogs when they were there, as a client or staff member. As part of the staff, we care for every dog that comes in. The staff bond's with the dogs in their care. Paradise Pets staff, management and owners thank you for always taking the best care of my boys.

s petersen

2023-05

Since my first post Paradise Pets has contacted me and apologized for Judy not grooming our two dogs. To my knowledge they have not reduced their credit card charges. What I'm extremely please about is their follow up after both of our dogs need to put down. They were very consoling to my wife when they learned that news. And they followed up with a very heart warming card signed by many of Paradise Pets employees.I'm still not a fan of their credit card charges but out dogs always came home looking great so with their diligent follow up I would recommend their services to anyone that asked.Was told two weeks ago that we could not get our dogs in for grooming with Judy....her schedule was too busy....until today. When picking up dogs I asked if Judy did the work and was informed that Judy only supervises. I explained my "two week ago conversation" and was told only "sorry". This should have been explained when we dropped dogs. And we would not have had to wait two weeks to get them in. Also Paradise pets charges a 4% service charge when using a credit/debit card. Since I am in business and utilizing credit cards I know most of the card charges to the business are less than 2%. So Paradise Pets is doubling the fee and putting the extra in their pockets! And I thought using the credit cards rather than having the business touch/count cash and give change cost them time and "covid" touching?

Ted Wolf

2023-06

They take great care of my fur baby. In fact my pup can't wait to get there to play with her friends. The grooming services are outstanding too.

Katie Helgeson

2022-05

We have had a lovely experience at Paradise Pet Hotel and Daycare. My dogs come home happy and tired from daycare and we have also tried boarding. I can trust that they are well cared for and they even gave me a video your before I started bringing them in. It really gave me peace of mind. The facility is clean, the staff is professional, and the price is right. I received a recommendation from a coworker and I am now passing that recommendation to others. Thank you Paradise Pets for watching our two pups.

Verona Barr

2021-05

I have a good friend who had to be hospitalized for a long time. I took his two dogs to Paradise Pet to see if they could accommodate them for a long stay. They were so kind and sympathetic and took beautiful care of the dogs for his entire hospital stay and recovery at home. I was so happy that I could help ease his mind about his babies so he could focus on his own recovery. Everyone there was so helpful and supportive and the dogs had a great time. Thank you for your top notch care and concern! I am recommending Paradise Pet to everyone I know.

Rebecca Bailey

2022-05

Wonderful place !! I am a former kennel owner and retired Vet tech. I highly recommend Paradise. they have a large staff to care for the dogs . This is very important. She has plenty of kennels All the amenities any pet could want. . They offer the dogs lots of activities . They even have pool time . I have been there several times it is very clean both front and back . The dogs I saw all seemed happy and I did not see any nervous or stressed dogs. These are things as a professional I look at . I let the dogs do the talking . Kathy and her staff do a great job.

Jean Moews

2023-05

I take my pup Ollie there for the day about twice a week so he can get socialized. Everyone is friendly and helpful. I had Ollie groomed there and felt the price was worth it. I also hurt my ankle and have to wear a boot, and since Ollie can't wait to get in there and pulls a lot, if I call when I get there they will come out to the car and get him which is certainly a plus.

Denise Kaveney

2022-05

I have been taking my labs to Paradise Pets since they opened. My experience which may be a bit unique due to my job has been nothing but positive. 4 of my girls over the years have been boarded for weeks and several times a month at a time. The Team at Paradise Pets became an extension of my home. All my experiences since I have been taking my girls have been positive from grooming, daycare to my extended boarding.I highly recommend all services.

Donna Vaughan

2023-05

We have taken our pets here for years. Have they changed ownership???Took my seventeen year old cat in for bath and groom. He has been there multiple times. He gets matted so easily. They had him done in an hour but didn’t call me to get him (which has been in his file, as all our animals, “call as soon as done”). Found out that he was put back in his carrier, and left there, without water for three hours before they called and said he was done. He has Hyperthyroidism, which is ALSO in his file. He had soaked the carrier with urine, which I discovered as soon as we got home! He literally drank water off and on for 20 minutes. He could have had a seizure!!! Oh, and I of course, I gave him another bath, once he calmed down. NEVER AGAIN.

Linda Hawker

2020-05

I love taking our dog Toby to Paradise Pets. Every staff member is so welcoming and caring. They always know every pet by name. It is always clean and Toby is always so happy to see them. I live 30 minutes out of town but it is worth every mile and every penny to see how happy and loved my dog is when I pick him upfrom daycare. He sleeps all the way home. The best part of my day is waiting and watching all of the different dogs come out when their parents come to pick them up. They are all so happy!! Would definitely recommend Paradise Pets to anyone!!

Auggie Adams

2020-05

I worked at Paradise Pet in between jobs. I came from a job with a horrible work environment and Paradise Pet was everything I needed to lift my spirits! All of the staff, including the owners Kathy and Clay were SO welcoming and friendly towards me. I felt right at home. I have an 11 month lab/pit and I am very protective of her. I don’t normally trust any place to board or watch my dog but I 110% trust Paradise Pet with my baby. After working there I saw how passionate and caring every single staff member was. It was incredible how much effort and care was put into each individual animal. As an animal lover myself, my heart was so full knowing that there are people out there that care as much about animals as I do. Even after leaving Paradise Pet for a dream job of mine, I continue to bring my dog for daycare when I can! She absolutely loves it and I don’t stress about it at all because I know she is in such great care. I could seriously go on for hours about how wonderful the staff at Paradise Pet is, just ask anyone that knows me, I always talk it up so much! I miss everyone there and all of the dogs! Best job I have ever had.

Nancy Osterman

2023-05

Love the staff! They take the time to get to know the dogs. They love my dog Benji and he loves them! I always feel confident he is in good hands. Judy the Groomer is exceptional! They can dispense meds and will contact you immediately regarding health concerns. They get an A+ in my book!

Amy Iskrzycki

2020-05

We have been taking our dogs to Paradise pets for about 8 years now. Our dogs love it there! We cannot say enough good things! They have gone for both day care and boarding. The first day we got "report cards" to say how they did. Our dogs are more than just animals to us, and Paradise goes above and beyond to make them feel welcomed. When my husband or I dropped our pups off, they are greeted by name, and when they are boarded, we can breathe a sigh of relief that they are taken care off. They even have extra perks that our dogs love such as breakfast on the weekends. Our dogs also get groomed there, which is so convenient for us. My favorite part is that the dogs have such a great time that they are exhausted from socializing with their friends all day that they sleep the next day from pure exhaustion. I wouldn't take my pups anywhere else, and the money is so worth the experience for the dogs as well as the experience for me as the consumer thanks to the people, environment, and more.

Brent Fletcher

2022-05

I took my 2 yr old dog here for his first time to enjoy a few hours of dog day care. The place is very nice. The staff were very helpful and friendly. I felt very comfortable leaving my dog there as I saw plenty of staff supervising the dogs. And, my dog came home exhausted! We will be making this a weekly outing.

Sabrina Swearingen

2022-05

Did a great job with my dog. He looked like a million bucks and price was reasonable. I definitely recommend.

Merv Borkholder

2022-05

Paradise Pets is the absolute best kennel in Central Illinois. The owner and staff are totally devoted to insuring the safety and welfare of any pet in their care. The facility is beautiful and always clean. They have video cameras inside and out where anyone can view their dog at anytime at the front desk without an appointment. Everything is monitored at all times. Staff is well trained and hardworking.

Holly Johnson

2022-05

Kathy and her crew are some of the most caring and compassionate group of people I know. Their love for all animals shows thru there words and actions. I have adopted a dog with them and they made sure she was looking her best and all ready for me. They follow up with how the transition is going and encouraged me to keep in touch as they truly CARE about each animal they take of or foster for adoption. I can not stress enough how nice it is to be around a bunch of caring people. They truly energize your day when you walk in. Thank you for Sydney. I love her.

Ashlee Smith

2020-05

We have been bringing both of our dogs here every week since they were 11 weeks old and they love it! The facility is very clean! The staff is Amazing, so kind, friendly, and you can tell they love animals! They also have a good variety of treats, food, pet accessories, and the cutest pet photo frames! All the services they offer are great! We Love Paradise Pets!

Andrea Coimbra

2022-05

Our family has used Paradise for years and it is the only place we trust with our dogs. Dogs will be dogs, and of course throughout years we have had a few incidents. All of these issues have been handled by the staff promptly. They are closely partnered with a vet clinic in town and make sure that any injuries/illness are handled as soon as possible. The owner can be a little nutty, but from my experience, most passionate people are and she is definitely passionate about dogs.

Carrie Wilkerson

2020-05

The facility is always clean and sanitary. If a dog has an accident in the lobby, someone is cleaning it up immediately. The staff truly cares about each dog and provides a safe, comfortable environment for them to play with others their same size and age range. I am super over protective and wouldn’t consider bringing mine here if I didn’t totally trust them.We’ve been using Paradise for 5 years for both day care (multiple times per week) and occasional boarding. Both of ours love their day care days, and our Aussie especially loves pool days during the summer months.The staff has been wonderful, even in high maintenance situations. At one point, our pittie was on a lot of medications for allergies, and they made sure she had all her medicines and food in her slow feeder bowl when she boarded. Additionally, our Aussie is fearful natured and doesn’t like strangers in his “home away from home.” The staff are very understanding of his special social needs and make sure new staff members are aware that it takes him a week or so to come around to new folks. As a parent, it warms my heart that he has a place he can relax and have fun at, with people who are ok letting him be himself, quirks and all. He has a wider social network of dogs and people because of Paradise. Paradise has been a huge blessing to us!

andrew neuhaus

2022-05

Archie does great at daycare here. The staff is always more than helpful and super friendly. They give great baths and brushes when Archie goes to daycare. Our only complaint is with the chemicals that are being used to clean the facility outside. Our dog got a chemical burns on his all four paw pads from the cleaning supplies and being on the rocks/gravel outside. When we called they were more than helpful to make sure he wasn’t on the rocks. We have a pup with really sensitive skin, so that is a bummer. He has also gotten kennel cough twice after getting vaccinated within a year. I just would recommend getting your dog the booster if going to daycare, as this is normal just like a child going to school or daycare.