Mr. Appliance of Bloomington

LynnM

2024-02

I called today (Saturday morning) to make a service appointment because my refrigerator quit working during the night. I also had a dishwasher that wasn’t working and asked for that to be assessed at the same time. The person I spoke with was very friendly and I was pleasantly surprised to get a same day appointment. The technician (Matthew) arrived within an hour of my call. He was very courteous and quickly diagnosed the problems and answered all my questions. A part had to be ordered for the refrigerator, so I can’t write a review yet regarding the repair. The dishwasher could not be repaired due to the needed part being discontinued.My only complaint is I was charged for two service calls (one at a discounted rate) because two appliances were assessed. It would have been nice to be informed of that when I made the appointment.Updating now (Tuesday) that repairs have been made:This has been a very good experience from start to finish. The parts were ordered Monday morning and the repairs were completed Tuesday afternoon. The original service call charge from Saturday was deducted from the bill and there was no service call fee for the repair visit. Matthew made the repairs and was on time, efficient, and very polite. He once again answered all my questions and was very knowledgeable.I highly recommend this company.

Miral Vyas

2024-01

They trap you in the name service call for $119 and billed $271.00. Don't be fool. I was fooled by them. I would not recommended them. They are robbers. I had replaced my Dryer belt a year ago by Mr. Appliances. It was slipped off twice of after they replaced/fixed. Which they came and fixed last in Feb 2023. I called them for the same issue that belt came off of drum again. They said since it was over one year we will be charge $119, will count toward the repair payment. if there were different issue they will charge additional repair. I said okay. They billed me $271.00 for replacing the same belt which they could not fixed it before. They did not find any other issue. when I argue, they said that $119 was just came out find the problem. Repair cost was additional. I knew what was the problem in my dryer. they charged me Service fees to see my face. What a lame. Repair cost, if it is reasonable, can be accepted but, this is robbery. They used to be reasonable in the past so I called them, never again. It would be more cheaper to buy a new Dryer then Repair by Mr. Appliance.

Valerie Fisher

2024-03

Codie from Mr. Appliance came out and diagnosed my fridge/freezer not working. He was knowledgeable, professional, and friendly. It needed a part, so he came back 2 days later when the part came in, and within 2 hours my fridge was fixed! I'm going to use ONLY Mr. Appliance from now on after this pleasant experience! They're the best!

Henry Allen

2024-02

I called Mr. Appliance to give me estimate on fixing a dishwasher leak ($125). The repairman said it'd cost $405 to repair, which I paid in full. I gave the ok to fix it...parts were ordered. The next day a repairman showed up to repair dishwasher. After putting the parts on my dishwasher he made comment that the part may not fix the leak..we let the dishwasher run for a few minutes and no leak so we shut it off and he left. I put dishes in dishwasher and let it run its cycle...the leak returned after just a few minutes of running. I called Mr. Appliance..explained what had happened, the lady put me on hold and returned to say the repairman told you it may not fix the leak, remember that was after the fact of putting on parts. Told her that was unacceptable, placed on hold again so she could talk to her boss..returned to say her boss was in meeting and would call back...of course I didn't get a call back...so for now I had my credit card company dispute the charge. Bottom line, you as a business can't quote me a price to "fix" my issue, put the parts on and then say that might not fix it, and then charge me as if you did fix it. Company 1 ⭐️..as far as the repairman 5⭐️...they were friendly & efficient and cleaned up after they were done.

Aaron Hallead

2024-01

Very easy and convenient for making an appointment. The technician was very courteous and professional. Our dryer needed a specific part and it had to be ordered. The office was fantastic with their communication to us when the part was in and when the technician would return to install. Would recommend this business to anyone!

Chelsi

2024-04

I wish I would’ve read reviews before hiring them. Same deal happened to me. They came out, said I needed a part, ordered the $300 part came back put it on and it didn’t fix it. Did a little more diagnosing and they couldn’t figure out the problem so they left and I paid $400 for that. They also stripped the screws out of my less than 2 year old fridge door and said they’re coming to fix it today. I also am disputing the charges on my credit card and reporting to the bbb

Wilha Kingdon

2024-02

We had wonderful service to fix the dryer. He came the very next day on a Friday and the part came in on Monday and the dryer was up and running. They were prompt and professional and very reasonable with the price. Highly recommend them.

Michelle Harlow

2024-02

My Samsung refrigerator was in need of an evaporator fan & compressor fan. Mr. Appliance was able to get a tech out the next day. They were great with communication. Codie did a wonderful job. Ii would recommend them.

Alyssa McCoy

2024-02

We had a good experience with Mr. Appliance after a scary incident with our gas stove. It turned out to be a simple problem, but our technician JT was very informative about our issue and our stove overall. Beyond fixing the issue at hand, he made me feel that it was actually safe to use the stove again which was much appreciated.

M W

2023-09

All I requested was to exchange the 4 prong cord to 3 prong cord on my less than a year old dryer. The dryer was unplugged on the technician’s arrival and required no contact with electrical outlets prior to service. The technician still managed to blow out all power in my apartment before even attempting the requested service. The dryer now has a burn mark on it (see photo) that was not there previously. Once the cord was replaced by a competent electrician, it now does not dry the laundry. The technician was impatient, repeatedly used foul language, and was overall rude. In contacting the main office, no help was given nor solutions offered. The technician and his behavior were defended. This is the short version, however, these are the most salient points. I cannot recommend this company and caution anyone considering their services.* Update - the dryer had to be replaced at great expense. The heating element was so damaged that would make it dangerous to operate and very expensive to repair. The technicians that installed the new one had no issues, were professional and efficient. I contacted the BBB, and after a short investigation, the issue was deemed closed as the service provider had made a good faith effort to resolve the issue. The criteria for this decision was not given. My next step is to inform the State Attorney General’s office to file a concern. My hope is that no one has to go through this experience.

Stephen Schreiner

2024-02

Extremely professional service. Prompt Response and successful repair. Would highly recommend and will be using them again myself. Codie was our technician and he was great.

Jaimee McNamara

2024-02

Mr. Appliance to the rescue! JT Rich was our tech - he was friendly, communicative, quickly fixed our issue, and even gave me advice on how to prevent it from happening again in the future. This is now my second positive experience with Mr. Appliance, both resulting in quick service and peace of mind!

Justin Harrison

2024-04

"I had an incredibly unprofessional experience with Mr. Appliance of Bloomington, meriting a 0/10 rating. The technician's initial visit was unprepared, not bringing necessary parts for the repair and merely taking a picture of the appliance's QR code. Promises of a quick follow-up were broken, leading to rescheduled appointments and further delays. A subsequent visit by another technician resulted in additional damage rather than a fix, with more parts needing to be ordered and yet another delay. The lack of communication compounded the frustration, as I was left uninformed about the status of repairs and faced significant delays without any update or resolution. The overall lack of professionalism and preparation from Mr. Appliance of Bloomington was deeply disappointing."

Bridget Graham

2024-01

Would not recommend.They were very rude, and came at the wrong time.One of the technicians was talking negatively about us in our driveway. Our camera recorded it all. Blamingus that we weren’t ready for him when he shows up at the wrong time.We even called the office to clarify our appointment time and she laughed at us saying we scheduled it at this time…Which we in fact didn’t.. then she quickly realized she was wrong. It was too late though because we had already decided with both attitudes we would not be moving forward with them.Too bad because we had used them in the past.

Jennifer Schierer

2024-05

Matthew was awesome and repaired our dryer quickly and efficiently. I was so impressed and grateful!

Manikandan Shanmugasundaram

2024-04

Matthew was very knowledgeable. He explained the issue very well and fixed the issue in a timely manner. His service was great.

Nicki Millan

2024-01

I used them to repair my treadmill. They were upfront about the cost and had someone out the next day. The service person also provided tips to maintain my treadmill.

Rena Parker

2024-02

Our experience with Mr. Appliance’s repair service was outstanding. JT Rich was very professional, prompt and quickly assessed the repairs that were needed. We would highly recommend them!

John Evitt

2024-03

Trevor's knowledge and experience definitely impressed me.He was very thorough and professional.I would highly recommend Mr. Appliance in the event that an appliance needs repair.

Shawntelle Hawthorne

2023-12

Our technician, Matthew Brogan, not only show up earlier than expected, he was thorough in his investigation of the issues with our major appliance. He offered a clear explanation and an honest expectation of what to expect next as we move forward to resolution. Thank you Mr. Appliance

Matt Duffy

2023-11

I used them to work on my LG washer/dryer combo.The tech they sent out was very knowledgeable and very professional.I called on Wednesday and asked to schedule a time to have a tech bring out a drain pump as the unit wouldn't drain and was simply making a lot of noise.I was told they would have to send a tech out to diagnose the problem.I tried to explain to the girl who answered the phone that the combo was in one of my rental units and I did not want to have to impose multiple times and could they check and see if they had the part and when we could schedule a single time for the tech to come out.She then transferred me to parts who wanted the part or model number so they could ship one to me. Not what I wanted, so they had me call the other gal back and she again told me they could send out a tech to diagnose the problem. Again I tried to explain that it was a rental and I wanted to minimize the trips.It got quiet and about 15 seconds later she hung up on me. 🤔😵‍💫😠So I decided I would have to look around for someone willing to work with me.Too bad, as I was extremely pleased with my first encounter and consider them to be my go too for appliance repairs for my various rentals.Late update: I did receive a voicemail call shortly after filling out my review indicating that I could call back and they would be happy to work with me. Unfortunately, I found a place to order a replacement pump and had ordered it prior to receiving that call and completed the replacement myself.So I have updated them to 4 stars and I certainly will consider giving them a call next time I have an appliance issue.My apologies for the late update.Matt

Cody Demas

2023-08

Mark was awesome! Some of the best customer service I’ve experienced in a long time. Freezer problem was diagnosed quickly, issue was explained thoroughly, and parts were ordered shortly after the diagnosis. Parts arrived the next day and Mark was able to come perform the repair within 30 minutes. Very personable interactions by Olivia and Payton to get everything set up. Making an appointment was easy to do online and problem was diagnosed the next morning. Very impressed with their services! Prices were also reasonable.

Marie Nugent

2024-01

Was well impressed with this service. They were very respectful and nice and they also wore shoe bootie, most places don’t do that anymore. ;) They were very knowledgeable and fixed my dryer right up. Would highly recommend.

j63a1

2023-10

Mark did a great job thawing out my freezer and replacing the icemaker. He was super quick and cleaned up any mess. He was also very helpful in explaining what needed to be done and answered all of my questions. I would recommend him for any issues.

Colleen Hepner

2024-04

Problem with my dishwasher was diagnosed quickly, part ordered and fixed in a timely fashion. Michael was personable and easy to work with!

Michelle Streenz

2024-05

I highly recommend Mr. Appliance. They were prompt and effective, even reaching out a day in advance to fix the dryer as soon as the part arrived.

Nick Dozier

2023-10

Needed a repair for leaking dishwasher, they were able to get out quickly, diagnose, order part, and fix. Loved the customer service! They had a system to send you notification to remind of appointment and let you know day of appointment an accurate arrival time. Highly recommend!Service: Dishwasher repair

Gene Newton

2023-12

I called on Wednesday and the job was completed on Friday after ordering parts. Codie was very professional and courteous. I will definitely use them again.

Connor Ramsey

2023-11

JT made quick work of replacing my refrigerator's fan. From filling out the only appointment form to completion of the repair (including needing to order a replacement part), I was all set in 36 hours. Highly satisfied!Service: Refrigerator/freezer repair

Garry Smith

2024-04

Matthew was an outstanding technician!Diagnosed and fixed our refrigerator within an hour.Highly recommend this company!!!!