Tom Lane - State Farm Insurance Agent

Lisa Campbell

2024-04

We have home and auto insurance through Tom Lane Agency and couldn't be happier. From the front desk to the agents, they made sure we were taken care of. Very kind and knowledgeable, made us feel like we were part of their family. Highly recommend them for all your insurance needs.

Coach Sem

2024-03

Kimberly - was great to work with. She handled my issue right away, took the necessary information, talked with the right person and was in communication with me on what steps would be taken. My issue was taken care of three times faster and with much less friction than I thought. I am really happy with everything Kimberly and everyone at Statefarm has showed me during my 10 plus years with the company

Dena Bush

2024-04

Jennifer is awesome. She called me on day of my closing on my new house. Got everything insured. I even get off my car insurance with their safe driver app! Great, trustworthy company. Makes everything easy and simple. Highly recommend!!!

pamela perez

2024-04

State Farm is always the first choice for Insurance companies and the Tom Lane Agency really delivers great service! Staff are super friendly and knowledgeable. They really take the time to explain options and coverage choices. Highly recommend!

Dale Norris

2024-04

Tom Lane State Farm is where I purchase my insurance for my cars and home. The staff treats me like family. Each person there goes above and beyond to help. It’s an exceptional group of people willing to help in whatever circumstance you need. I have been a client for years. The team in the office is exceptional.

Tracy Greer

2024-04

I have had State Farm Insurance for 7 years now. Anytime I have a problem they go above and beyond for me. Kathy is absolutely wonderful she knows what’s she’s doing, goes above and beyond and if she don’t know the answer she will find it out and get back with you. Wonderful wonderful

Susan Cloninger

2024-04

Best phone call I ever made when I called Tom Lane State Farm Insurance in Bethalto. I spoke to Jennifer who was very helpful in getting me Homeowners insurance after the company I had been with doubled the cost. I also combined Auto insurance with the homeowners insurance and received a discount. 10 star review from me if there were 10 stars.

Patrick Dailey

2024-04

Just got off the phone with a very nice representative from Tom Lane State Farm. It was quick. It was easy and I didn't have to linger waiting for answers or responses. Thank you so much for being considerate to your customers.

Amy Brousseau

2024-02

I’ve been a customer of this agency for quite awhile but thought it necessary for a recent review as I recently had a claim and needed guidance. Tom and his staff are always helpful and friendly, but this time a shout goes out to Kendra and her help, it was much appreciated and super helpful.. Keep up the good work!

Gary VanJelgerhuis

2024-04

I discovered a discrepancy on my auto policy and called Jennifer to let her know. She promptly went to work correct the error and less than 24 hrs the problem was solved and Jennifer emailed my new declaration page to me. Thank you young lady you arer a rock star!!!

Dave Palmer

2024-03

Called Tom Lane State Farm with question. Kathy answered the phone when I called. She was very nice and answered my question completely. Kathy was helpful just like you would want a customer service person to be. Keep up the good work Kathy!

Scott Knight

2023-12

Kendra DeMars helped me evaluate options and select the best approach for our family’s situation. She communicated with me very effectively through text messages sharing overviews of the options and reminders about important tasks and milestone dates, and phone calls to address my questions and confirm my decision. Thank you so much Kendra!

Helen

2024-02

I can’t say enough great things about the State Farm Tom lane office . Kendra has been a godsend to us . Very pleasant to work with. Defintely a satisfied 20 year plus customer 😊

Holly Stambaugh

2024-04

Hello, this office is above and beyond! Love working and communicating with them. Special thanks to Jennifer for her kindness and speediness!

David Howard

2024-04

Jennifer at State Farm in Bethalto was helpful and polite. She explained what was covered by the different policies and answered all of our questions.

Desha Meyer

2024-03

Jennifer was fantastic! We have been with the office for years and they have always been great! Highly recommend!!

Brian Zack

2023-12

Very helpful and patient customer service. The price for the new policy is amazing compared to what I was paying and the coverage doubled. Definitely recommend them as your first option when shopping for insurance.

Myron Thompson

2024-04

Tom Lane State Farm insurance is a great Company. Had a problem with State verification and Jennifer took care of it in minutes.

Keith Abert

2024-02

Kendra and Tom are great to work with! I've been a long time customer and would highly recommend them for your insurance needs.

Blake Clemons

2024-03

Jennifer got me scheduled with an appointment for some glass repair just as fast as it happened. Great job!

Lyndsey Johansen

2024-03

Jennifer was the most helpful agent! Got my quotes quickly and talked me through everything

Leslie Schobernd

2024-02

Called in and talked to Kimberly Sproull. She was attentive to my needs and as sweet as can be! Excellent customer service skills!

Richard Pieper

2024-03

Jennifer was extremely knowledgeable and helpful with my insurance needsHer caring and friendly attitude are exemplary

RN Boyd

2024-03

Kathy was great, helping me with billing confusions. Any of the staff has always been helpful &, courteous & a pleasure to deal with.

Larry Fane

2024-05

Awesome experience with customer service, really brighten my day, thanks again, for your wonderful assistance!

Robert Cook

2023-09

When our Allstate Homeowners Ins went up 30% we knew it was time to shop around. We decided to contact 2 or 3 companies to compare rates. Over the years I’ve received numerous mailings from The Tom Lane State Farm Agency so I added him to my search list. When I called I spoke to Kendra and after a brief conversation I knew this was where I wanted to take my business. I never did contact a second or third company. Kendra made the process of changing from my old insurer of 20+ years to State Farm very simple. We ended up not only switching our Homeowners Ins to State Farm but also 3 vehicles, 3 utility trailers and an ATV. We’re saving about $1000 per year overall!Thanks Kendra and thanks State Farm.

Mandi Garza

2024-02

I worked with Jennifer today and she provided great customer service! Highly recommended this office!

Tia Clarkson

2024-04

Jennifer was very courteous and friendly, answered all my questions, and took care of my policy needs.

Mattie Stanley-Duncan

2023-10

Tom Lane's employees are always so friendly, eager to help, and follow through on assignments. It is a highlight that they always know me by name and remember personal details about me to show they have separated me from other clients.

Lonie Michelle

2024-04

Jennifer is AWESOME! Very Knowledgeable! Top-Notch Customer Service!!!