Panera Bread

Tash A

2024-01

I have recieved spoiled or rotten food on 3 different occassions. The first time was a sandwich with a rotten avacado in it. The second time was brocolli cheddar soup that was clearly spoiled and separating in the bowl. Finally, I just got a tub of cream cheese that had an off putting smell and tasted spoiled. I typically love panera and have great experiences at other locations. I try to not order from this location but the problem is that it's the closest to where I live. I recommend saving yourself the trouble and drive to a different location with fresher ingredients and food.

Sylvia Moyer

2024-04

…More

Kim Vrooman

2024-05

…More

Donna Schottel

2024-02

…More

Judy Monroe

2024-04

…More

Cathy Brooks

2018-05

I extremely love the service Allen was excellent ,professional,went above the call. Kris was fast and attentive, making sure food was served timely and checking on everyone . Chi was a piece of Haven and the there was Brianna killing me with kindness . What a all-star team . I will be back.Oh I forget..the food so fresh

rosalind latham

2024-04

I moved back to Illinois recently and I discovered the panera bread company at Belleville crossing while out getting chicken from Popeyes near there. I went in for lunch and I ordered the pickk two soup and salad. I always get the French onion soup and fuji apple salad. Neither was the same. The French onion soup onions are no longer in strips, but squares with no flavor. The salad was "light on the salad and salad dressing. I guess I'll be going back to the panera in St Louis Louis for my pick two next time!

Kathy Smith

2023-12

…More

Ivan Clark

2024-03

…More

Lindsey Rakers

2024-02

…More

Jack Napier

2024-01

Ask for the exact opposite of what you want and you'll be golden. Want toasted? It won't be. Want Asiago Bread? They'll be out of it. Order soup? NO BAGUETTES FOR YOU! Always out of something, and never give you what you order.

Kimberly Wilson

2023-06

This is the vanilla latte that I ordered and it is only half filled. It’s disappointing when you frequent a place 2-3 times a week and you don’t get the full product that you pay for.I will definitely open my drinks next time before getting to my destination so they can make it right.

Jenn Anderson

2023-10

…More

B. R.

2023-09

Eat here at your own risk - the food is typically good, but unfortunately it's never dependable. I rarely order from here now because more often than not, there's something wrong with my order (items missing) or there's barely any meat on it (quite literally just a few shreds of chicken). For the price of the food, the quality should improve, but unfortunately it's consistently inconsistent. I will say though, the staff is usually friendly and their frosted cookies are always superb.

Berta Meyer

2024-04

…More

David P Yarymowicz (Dave)

2023-10

My wife loves the Sesame Asian Chicken salad. I usually get soup and a sandwich. We've never been disappointed there.Vegetarian options: Lots of choices for vegetarians.Parking: Big parking area.Kid-friendliness: I does have a small kids menu. Of course, kids love the bakery items.Wheelchair accessibility: Very wheelchair accessible.

Brooks Motor Company

2022-05

Being a local business owner, I realize the importance of having a good, respectful staff. We always take the absolute best care of our customers. This being said, I hesitate to make this post, however my daughter has been targeted twice this week at the Panera at Belleville Crossing across from the target store near Belleville west. The bottom line is this, twice this week she has gone through the drive up for an ice coffee, Both times she has had a black cricket in her drink. The 1st time being on Monday morning at 8:30am she thought was a fluke, but it happened again this morning at 8:30qm. She went inside and the manager gave her a refund on the drink. I called the store manager this evening as I learned of the event, and I was shut down. It’s pretty hard to know who is doing what when you travel the drive up, but make no mistake this doesn’t happen twice without intention. The store manager this evening pretty much said tough Luck! Go to a different location next time.That is customer service at its bestPanera at Belleville Crossing.My intentions are not to damage the owner of this business, but to get their attention and to take forcible action against the cowardly actions of this or these individuals involved in such a gross, and intolerable action. Shame on you for damaging your employers business.

Lori Samson

2024-02

…More

linda mcdaniel

2023-10

…More

Zane Slack

2024-03

*UPDATE - The delivery person for an order left my food sitting on the ground, rang my doorbell, and left (after I prepaid a 25% gratuity on my card). I called and gave a complaint to the manager, who said he would mail me a voucher to replace the meal. 4 weeks later, and no voucher. Needless to say, I will not be going back to this location, and actually may not go to another Panera at all, bc of the bad experiences and no attempt to redeem.*Food is basically what you'd expect from panera, but I just experienced a young guy working sandwich line (while in drive thru) handling food, his earbuds (from his ears), hat, and pulling up his sagging pants all with the same gloves. That makes me never want to go back, bc you cannot trust the integrity of the food. I guess thats what faith based blessings are for, though... 🤷🏽‍♂️

Ina Kitty Walker

2018-05

I can not resist this acorn squash soup! My goodness it is so creamy, sweet and delicious. Their grilled cheese is an excellent side to dip in the soup. Topping it off with green tea. Yummy, thank you for moving into the neighborhood BREAD CO! :-)

Becky Androff

2023-09

…More

Tamika Staten

2023-10

The catering team calls to beg you for tips as soon as you place the order online. Why would I tip before service? What if the service isn’t great? One time, they didn’t even make the order. It was not even started at the pick up time and I was told it was because no one had checked the screen all day to see if any orders were there. It had been hourssss. But they expect a tip upfront, not for coming out to set it up, not for even delivering because it’s a pick up order, but for solely making the sandwiches that they sell…

Abbie Weber

2023-08

…More

Mike Ghafoori

2023-06

…More

Carla Severs

2023-12

…More

_ M3RR1CK

2023-05

…More

Lin Gallego

2023-05

I attempted to use drive thru @ 2pm this afternoon , and had a terrible experience with the clerk. She said there was only one choc. Chip bagel (not what I asked for) left, she didn’t sell pastries and no dressing for the salad.. WHAT???? She was rude, dismissive and zero helpful.I drove 11 minutes to the Fairview Heights store and got my full order of salad, 3 bagels & a lovely cookie. I was happy to play $21 dollars for the full order and excellent customer service.

mark habash

2019-05

2 stats because in the past it has been better. This visit though I received a sandwich with barely any meat on it and a bread bowl that could not be used as a bowl since the was a hole in the bottom side And was smooshed.

Miguel Colunga

2023-05

The coffee…doesn’t taste like coffee.I sporadically visited this Belleville location over the last 3 years (conveniently located) but every time I get coffee here, it just doesn’t taste good. I don’t think it’s stale or bad coffee batches; rather, I suspect it’s in the brewing process. My assumption is that the person brewing is missing or skipping steps.I’ve tried from the Colombian, Light and Hazelnut carafes and the taste is off on all. They all taste like either not enough coffee grounds are used in the making, or maybe coffee is being brewed with partial “recycle” grounds and same filter from the previous carafe. This location was the reason I cancelled my monthly coffee membership. I went in there today 11/19/2022 for a cup of light roast to-go and ended up pouring it out. Gas station coffee is more palatable.