Tailchasers Barrington Pet Resort

Joanne Carlson

2024-04

We really enjoy recommending & sharing Barrington Pet/Tailchasers information to our clients. Their team genuinely cares and are the smartest trainers we know. You should absolutely contact them for any boarding, grooming or training need. Love em!!!

Courtney Simross

2023-11

I will preface this review with the fact that I contacted Tail Chasers the day of my concerns to address them directly with management prior to leaving this review. I don’t believe in berating businesses online, but I do believe consumers should make informed decisions. I wish I had read more into the reviews— especially how TC is responding to negative ones— before we tried this place.Upon dropping our dog off for a 1-night stay, we were immediately suggested to purchase a bath because their play yard is muddy. It seemed a little sale-sy from the get go but we agreed to purchase a bath and looked past the awkward start. That night we received an email asking again if we wanted a bath and that all baths would be completed by 8am. The next day, I called TC to check in and see if our dog was ready for pickup. Staff reported that our dog had just finished her bath and was ready. We also confirmed her remaining play time would be canceled so she stayed clean. I arrived promptly for pickup to see our dog coming inside from playtime and not bathed. Staff asked me if I would leave and come back later so she could be bathed. I declined.Not getting a bath isn’t the end of the world— I can do so at home— but what concerns me more is the poor communication. If all of those conversations around a bath were missed, what else gets missed about the animals’ care? Furthermore, while finishing payment, another staff member brought 2 dogs through the lobby and allowed them to approach my dog on leash. Thankfully there was no aggression, but the excitement caused my dog’s leash to get wrapped around me. Basic dog etiquette would tell you that a dog’s on-leash behavior, especially with their owner present, cannot be guaranteed just because you previously observed their off-leash behavior when their owner wasn’t present. That action was unfair to all 3 dogs involved and could’ve been detrimental. Per my phone call, this was reported to happen often, as there is only 1 way throughout the building and yard.Upon getting home, my dog immediately drank an ENTIRE bowl of water. I began unpacking her bag to find everything reeking of bleach but yet her dog bowl slimy with breakfast remnants. We had packed her meals in individual, measured, and labeled ziplock bags, yet found a typed up note indicating that we are required to provide individual, measured meals for her next stay..? Call it a mistake for slipping that note in her bag “out of habit” or “convenience” for education of their customers, but I can only overlook so many miscommunications/ mistakes/ oversights/ whatever you want to name it.My follow up phone call with the owner confirmed what I see below in previous reviews- Tail Chasers will defend their actions to dissatisfied customers and make little to no effort to correct mistakes or try to regain their business. For a business that boasts their awards, highly skilled training, and family-centered practices all over their website, I would’ve expected much more attention to detail and even better customer service.Speaking of service, when I called to ask to speak to management, I was told “management JUST left for the day” but I could be called back later. Upon receiving a call later, the owner told me they first followed up with staff. So is it a placeholder to defer complaint calls so all staff can get their story straight first? I truly want to give the benefit of the doubt when it is deserved. But I’m really having a hard time with this one. I also asked to forward the bath email back to management so they could see the mistake. I was given a different email address than what is listed on the website, so I’m honestly not surprised I didn’t get a response. So many things just don’t add up about this business and that’s a risk that should be avoided when possible.

Nichole Satera

2023-10

Maria consistently does a great job with my cavapoo. Wouldn't take him anywhere else!

Sally Stall

2023-12

Our dogs love it here and always come back happy from all the fun playtimes! Facility seems clean from what I can see and my 7 and 8 year old labradoodles are happy when they come for a night or a week. Thanks!

Alexa Albrecht

2023-07

Excellent kennel. They are well staffed and can pay attention to all the furry guests, especially my sometimes anxious pup. The kennels are spacious and have connected outdoor runs if your dog wants to hang outside. They also offer playtime in a spacious fenced grassy area (small extra charge), which my dog loves. They also do a nice job keeping notes and providing updates; you get a daily report card. They will call you if there are any concerns or questions. My problem is that my pup is so happy to run around and roll outside, he is dirty by the end of his stay 😁; we usually request that he have a bath before pick up, which is a nominal extra charge. I would recommend this kennel.

Mark Holmes

2023-09

Boarded my dog here for 10 days whilst we went to Europe. The photos that were sent daily looked like a chore ( strolling around by himself). He had never been so filthy as the day I picked him up. Ended up spending over $1,000 in vet fees to resolve digestive issues. The fact that the majority of the photos focus on the family rather than the facilities should have been a “red flag” Don’t typically post negative reviews but this one still grates …

Jjq Clop (UNCOOKED)

2024-04

Spoke to someone they made an appt drove my dogs there only to find out no appt was ever made. Wasted my time and called off for this

Pearl Perez

2023-05

Dog owners beware. Customer service doesn’t exist at this location anymore. We dropped our dog here for overnight boarding. We have taken him here many times and picked him up with no problems. We tried to pick up our dog and instead of explaining that they were closed for lunch the gentleman at the front desk slammed the door in my husband’s face. He escalated the situation by not being friendly and hostile while they had our animal. The interaction left us feeling like something was wrong with our dog because of the way the gentleman was acting. We asked for him to just bring us our dog but he refused saying he was on lunch. This is not dry cleaning, this is a breathing living animal that belongs to us. We should NEVER have to fight to get our animal back. This whole interaction could have been avoided if everyone was properly trained on how to handle customers and to view dogs as living breathing things. Never taking our dog here again. Tip, maybe having rotating shifts so that the whole place doesn’t stop just because one person is on lunch.

Sarah Hogg

2022-05

We take Millie and piggy to the Arlington Heights location for day care but boarded them at BPR for a week while on vacation. We received daily pictures and report cards and never worried for a second if they were being adequately cared for. We paid a little extra for the pups to partake in group play a few times a day. They had their own outdoor dog run in their kennel for times they weren’t outside, but they also had to opportunity to go out four times a day. We will absolutely be trusting BPR with our pups anytime we go away in the future. They are simply the best!

Susan Poe

2019-05

Great owners and staff! They treat your pets like they're family and do their best to keep you and your furry kids happy and content!

Scott Klein

2023-05

I originally posted on the Arlington Heights location, so I apologize for any inconvenience to that location. However, this place has absolutely awful customer service. My wife and I arrived after our wedding to pickup our dog. We arrived at 12:15 pm to a CLOSED sign on the door and a Jimmy John's worker waiting to deliver food. After I helped the Jimmy John's worker by knocking on the door, an employee of TailChasers opened the door and took the food, but barely acknowledged my existence. I asked if we could get our dog and he said "No, you need to come back at one o'clock." I was shocked by this because it would only take 2 minutes to get our dog and NOWHERE on all of the email confirmations was there any mentioning of a time we could not get our pet. They refused to let us take him and closed the door on us. Not only that, but they LIED to us and said that this information was shared with us when we checked our dog in. This would be like showing up to daycare and the staff saying you could not get your child. When we arrived later they justified the rude behavior by saying they are required a lunch break, which is understandable, but there were at least 5 workers presently there and none of them were apparently able to help us. Luckily we were not super pressed for time because otherwise we were at the mercy of their rules. Furthermore, the owner of this location has yet to apologize to us and has even blamed us for the terrible behavior. There is constant miscommunication and awful customer service. I would never recommend someone to this company.

Sufiyan Alam

2023-05

After I dropped my 2dogs off, the communication went to zero, no report card, nothing, call the next day no answer, hour later the director calls me saying they can't put my dog on the leash. Long story short..my dogs now have some nasty virus or disease around their mouth ans my big dog is limping and barringron pet resort is responsible and now they DON'T CARE!!!

Gabriela Ospinal

2018-05

Brought my first lab here after many bad experiences in other kennels. When I tried this place, I could tell she loved it right away and it became ours and her favorite kennel. She was always happy to stay there.Now that she has passed on and we have a new puppy, naturally i came back to have him boarded there and he did great. I like that although it is a full service kennel and groomer with all the amenities you'd like and expect, it still feels very homie and warm and I think the pets feel that too.

Darla Darla

2021-05

My husband and I often have to schedule last minute appointments & Barrington Pet Resort is always so eager to accommodate our crazy requests for our Dora. She absolutely loves it there! They take several pictures and send them to us and give her treats and she has play time & the staff is absolutely wonderful ! ❤ 5 ⭐'s

Rosa Lopez

2023-05

The groomer and all the staff are joyful and sweet towards my dog. Each treated my senior dachshund who has health concerns with love and were able to groom her beautifully.

Laurie Magee

2023-08

Great place to board doggies. They are super convenient and very good at ensuring doggies are vaccinated prior to stays for everyone's benefit.

graceful vegan

2021-05

There is no effective communication. Sure they listen and answer the phone kindly, but one hand doesn’t know what the other is doing. I told them even before reservation was made that my dog was anxious around other dogs and a known resource guarder. They let him out with TOYS and other dogs. I agreed to group play, to have the ‘professionals’ help him adjust but certainly never agreed to toys. He did well most days but did end up in a fight over...... you guessed it A TOY resource guarding incident! Most kennels don’t allow toys and unknown dogs in the yard together. I got a call about it and they said he was kicked out of group play during boarding, ok fine I understand and agree. What they also said was it was his second incident which I was never told about the first!!! They had record of date but not what happened and it was not marked that I was called. We also get daily report cards by email, everything was so positive. Ugh! They said it was probably just a growl, ok fine but do not put it on my dog’s record without telling me! I was calling in frequently checking in on him, they said he was doing great and had no issues. I was shocked because my dog had issues at home but pictures showed him playing so I went with it. I was gathering this positive information for his trainer too. Sadly most of it was untrue. Also he was to get a bath and cut when he was first arriving. Never happened so after a few days I brought it up twice, they said he’d get in soon. Never did. Fast forward to week three of boarding.... I get a call he’s severely MATTED. They had not brushed him but did bathe him from mud play. Courtesy baths for free that called it. Don’t get me wrong but I think you never bathe a poodle without brushing. If brushing was extra I’d gladly have paid but I was told they brush poodle like breeds regularly on their own because it’s important. Extra cost was not necessary I was told. They had to shave him at this point and honestly it’s entirely their fault and neglect, as was the toy incident and not even knowing details of a supposed first offense. No contact was made and when I did find out no notes was left on file so of course no one knew what happened. Lastly they changed food without permission. I was told they fed Fromm so I let them use their food instead of providing. Only at the end of his stay did I find out they stopped providing Fromm to any dog shortly after he arrived. If I knew they switched to a brand they endorse I’d have family bring Fromm. I only found out at the end of his stay they switched it. They never changed the label in the report card until the day I found out, around his last week. I asked so many times about him along the way but they had no concern for his care or knew what was really going on. If they’d keep facts straight my dog wouldn’t be in this shape. I made emergency arrangements to remove him by a trusted person while I was still out of town for a medical need of my own. I have no trust for this place anymore and it’s somewhere family members of mine have used for years. I never have but several others have. None of us will be back or recommend.

Janet Strik

2019-05

I’ve my dog here for years now and it really is a great place. They take great care of my dog. But the new woman at the front desk is rude and arrogant. She gave me attitude when she said her bordatella shot expired in a month! And she’s telling me how I should be holding my dog “properly” on the leash when she was just laying on the floor by my feet while I was finishing up. Bossing the staff around like she runs the place! Don’t get me wrong, I love the place but they won’t be getting my business while this woman is here.

Sara Cano-Martinez

2021-05

We love Barrington pet resort. They have always been really got to our pet. The report cards everyday when our dog stayed they for a week were awesome and gave us something to look forward to. It showed us how happy our dog was at Barrington pet resort.

Matt Winthrop

2020-05

Barrington Pet Resort (Tailchasers) honestly deserves 10 stars for the service they provide. We have a 10 year old Wheaten terrier named Wookie who has the best personal care while there. There are so many positives and no negatives! We have been using them for almost 6 months now and it has changed our lives. I'll list as many of the great things I can think of.1. Staff is incredibly friendly, thoughtful and professional.2. Owners are personable and investing in the business (facility and website upgrades)3. Online website is super easy to use and make reservations4. Daycare hours are great for work during the week (7am to 6pm).5. Daily report cards with photos and summary of our dogs day are posted online for us to view and download6. Kennel boarding overnight for the weekend or a long week trip are excellent for her too7. We can select extra walks or playtime for an extra fee for overnight stays8. Daycare is very reasonably priced at $20-22/day depending if you buy a monthly package or not.9. They will administer pills and medicine if needed too for a small, reasonable fee10. They have great dog school and lessons too, if you want to add that on to daycareOverall, I can't recommend this pet resort enough to anyone who needs dog daycare or overnight boarding!

Sonya Sanchez

2022-05

brought my pups Humphrey and Wallace here. The staff did a great job answering my initial questions and did a good job caring for them. The manager Devin is also very attentive and made sure they were comfortable! Awesome facility.

Leah Winthrop

2020-05

Barrington Pet Resort is the best!! I have a very skiddish, particular, quirky, stubborn, big personality, senior dog with lots of medical issues. After many failed attempts to have family help care for her while out of town and her clear loneliness when I'm at work, I had to find something better for her. Barrington Pet Resort is the answer for both daycare and overnight boarding. She gets so much attention. The staff is absolutely incredible. They really care about their clients. It is obvious that my doggo trusts them and she is comfortable there. They administer her complicated medicine and food regimen. She is a fussy eater and goes on hunger strikes when I'm away. They put time into convincing her to eat and will even give her multiple chances to eat. They don't just put food down and walk away. She can be snappy with other dogs. They take time to pair her with the right dogs to help re-socialize her gradually. Their effort and care with her are amazing. Her quality of life is so much better because of them. Thank you all so much for everything you do for her!

Garry Wicka

2021-05

We have had tail chasers take care of our dogs in multiple occasions. Both at our house and also boarded at the Barrington Pet resort. Great team and always taking special care of the doggies! Would definitely recommend.

Jason Vanick

2023-05

Our dogs love it here. Super clean facility and they take great care of the dogs.

Brendon DiVincenzo

2020-05

We love the personal touch we get here, and so does Otto! (Photo related).

Teresa Alcure

2017-05

Have been taking our dogs there for many years. Clean and they provide great care! Highly recommend!

Andrew Zegiel

2019-05

Great place for your pets to get groomed or stay a few days! Our dogs always come home super happy!

Blanco

2022-05

My dog doesn't type yet so I'm not sure if he liked it. However when I picked him up, he was excited

becky buhl

2020-05

Love bringing our dog here for daycare. We did puppy training here too. Great place!

B H

2022-05

I will NEVER board my fur babies at this establishment again! If you love your fur babies NEVER take yours to this pet resort!