Midwest Grooming Supplies & Service

Gary JD

2024-03

I sent in an old pair of clippers that my Mom used cutting my hair when I was a kid, needed a new power cord. I got a hold of Chuck and he took care of everything. I couldn't be more happy with the results, these clippers are at least 60 years old, and hold a lot of sentimental value to me.

Maria del Pilar Gomez

2023-06

I am beyond happy with this store…I ordered some items 2 days ago and I just opened the box at my house. I was looking like a maniac for the brand new Walh KM10 all over the internet and the Midwest Grooming supplies were the only store with it available “brand new”.I have to say that this store have the best prices in the online market for pet grooming. Thank you!

Marshall and Ali Dismer

2023-08

I cannot recommend them enough! I needed my clippers repaired and Chuck was professional and so kind. I will be using them for all my repair needs. Thank you again!

glare' Goudarzi

2023-05

I must have done something right that universe made my path crosses Midwest Grooming supplie's path. Besides prices finding genuine grooming tools and suppliesare is truly frustrating. Somehow I lost the drive cap of my andis excel. It is refreshing to call the number in a website. And not only get a working number but also the person who answered is actually knowledgeable. Chuck is helpful, kind and efficient. I was able to order a bunch of little things and received them in 2 days. All of the stuff are the real ones. Thank you very much. You got a client for life.

Josie Thomas

2023-05

I get everything I need for my professional groom salon here. Chuck is fantastic! I got a new bigger drier to help save time plus do better job in bird's egg blue! Love it!

Sam Dennis

2023-05

I initially was extremely pleased with my service. I was dropping off a bunch of blades and shears before I went on vacation in WI in late August. Gentleman I spoke to was able to arrange for my equipment to be shipped to my salon ASAP after sharpening. I regularly only use my 10s, 40s, 30s, and 7s and the ones I pulled from my returned gear were just fine. They cut hair well and I didn't have any issues. Today I pulled out my buttercuts (these were serviced but have remained in the well package paper they were returned in) and I am shocked that not one of my buttercuts blades is cutting hair without significant tugging. I have never had a buttercut pull this way, even dull. After inspecting them, several of them are misaligned. I cannot easily move the blade out even well-oiled which tells me the tension is totally off... I'm flabberghasted. I spent $180 on this visit and was very open on the condition of my blades and asked him to contact me if any of my blades were a lost cause as I know they had been abused for too long. I also asked if he could recycle some of my 30 blades that had broken guards of their parts were useable and he wanted them, otherwise they can be disposed of. This is written on paper, we both had a copy. Not only did he not reach out to me about my blades he still sharpened them and charged me. I asked for a replacement blade on my ceramic, it was not replaced. I wasn't charged for it, but it wasn't done. I'm very bummed I was excited to have a sharpener close enough to personally drop my blades off but I will continue to send my blades in instead. Now it's been almost 2 months since my blades were serviced and because I finally just unwrapped them instead of immediately double checking the work, I am going to have to pay for these to be sharpened again and potentially replaced. I would've appreciated a voice mail even.I will leave 2 stars because despite my dislike of the quality of service to my tools, the gentleman was nice enough and accommodating with my shipping needs and speed of delivery. I just wish my blades were in better condition than when I left them.

Virginia K. Simon Pennoyer

2023-08

HORRIBLE SERVICE! Owner sent wrong product to me & refused to pay the postage I would have to spend on sending item back. Was extremely rude and started arguing with me in a very loud voice, essentially just yelling over my attempt to say anything! Take your business elsewhere & save yourself the aggravation (over an $11.25 item)!!!

Ernie

2021-05

Chuck was extremely knowledgeable not to mention offering accommodations that go above and beyond what I would ever dare to ask of someone in business. I live as far SW as you can in Chicago which made getting to him impossible before he closed for the weekend, especially because when I called he had already been closed for about 15 minutes unbeknownst to me. At any rate he did pick up my phone call, educated me on what I was interested in purchasing, and arranged for me to be able to pick it up after hours!Now if that doesn't put him in a class by himself I don't know what would. I definitely do not believe that "Scamazon" offers this level of customer support nor service. We are thrilled all the way around including with the performance of the product. Go to Chuck or just go home 👍!

K Paws

2018-05

Great customer service, quality sharpening and equipment repair all done in a timely matter. There is a great selection of professional products too! Been coming here for years. In a bind and need replacement equipment parts asap? You can have it shipped next day! Thanks Chuck! Greatful to have a local shop like this!

Deb Tousey

2018-05

Ordered some equipment and called to check on status. Chuck was awesome, checked on order and got back to me within an hour. Equipment arrived earlier than expected, but the customer service would have been worth the wait. Thank You..

Matt Clark

2020-05

Chuck is fantastic. Ever since we moved into the area, he has been a great supply source for our pet resort. His knowledge of products and expert recommendations seems to be always just what we need. If you are looking for a grooming supply store, look no further than Midwest Grooming Supplies and Service!

Theresa Casanares

2021-05

Owner is recommended by Andis as a place to purchase clippers in bulk but the owner is rude and hung up in my face when I inquired. Impatient and rude. Andis doesn't have a standard for this customer service?

Brian Mims

2019-05

A great experience Chuck is well knowledged in his business and very honest. Will certainly do more business with him in the future!

Konstantinos Papadakis

2021-05

A good place to find grooming supplies, shampoos etc and also to have scissors and blades sharpened. The owner is helpful and polite. I reccomend

Joanne Thomas

2023-05

The best place to buy your professional grooming equipment, shampoos, spray's, blade/sizzors sharpened, anything you need for do it yourselfer or professional shop.

Donna Czubernat

2018-05

I love chuck hes very honest and does great work good guy

Rob Washington

2022-05

Excellent communication and service. Definitely worthy of the Andis seal of approval.

Melanie Carr

2018-05

Great prices and conversation! Very knowledgeable and always has everything I need. Keep it up! :)

Liz Marquardt

2019-05

Product knowledge and customer service at it's finest! Thank you :)

Jackie Splett

2021-05

Always great customer service. Very friendly.

Ronald Herron

2018-05

Always been very knowledgeable, polite and professional!

T Cas

2019-05

Chuck is always helpful.

Stacy Pyrek

2021-05

Great selection and service!

Coach

2018-05

Always great service!