Walgreens

j west

2024-04

Antioch Pharmacy is absolutely terrible. No customer skills, always rude it Always whatever attitude.. Always a problem with Insurance info that sits right in front of them. My Dentist called my prescription in. I was told by pharmacy I would receive a text when it was approved and ready for pick up. 5 hours later I call there and am told that the text was sent to me waiting for confirmation. Really what a coincidence I received the text 30 minutes after calling the pharmacy back. It was never sent the first time. Liars. They have no care concerns about there customers whatsoever. I will be changing to a different Pharmacy. The only reason they got a 1 star is because there was no 0 Star. Try Treating others the way you would want to be treated . Learn some good customers skills. Your go a long way.

Peggy Whitmore

2024-04

So sad. A lady named Lynn who helped me at the counter fill my meds had the absolute worst customer service. I'm sick, are there no sick people that ever came in Walgreens? Someone review the tape from when I was there. Her face says it all. No smile, not courteous whatsoever and he just kept saying oh we got a problem oh we got a problem when she saw my account. I asked her three times what is wrong with my account and she would not answer my question. Then she went and got some gloves, good idea because you work in a pharmacy and I'm sick. I also asked to make sure all my other meds came through and then her look at me and response said it all!! She said well of course they came through. Like I would know that as the customer. Then she's complaining then it's going to take a minute cuz he just got off a break. I figured I would have to wait. That's pretty normal. I even asked her why you treating me like a criminal. How sad, that's my neighbor. She needs to retire and be nice to people. Do better Walgreens!!!!

David Weiser

2021-05

I went in today to pick up a few things. The stores has signs that say you must have a mask on to enter. Safety is important to all of us. When My I went to checkout my price seemed high on one of the items. After my purchase, I went back to the display and found that my price charged was wrong. I showed the clerk and she said that it was in the wrong spot. She moved it over and I said you moved it to same price. There was a $ 23.00 difference in what I was charged vs the list price on the sign. The clerk pulled the sale sticker off the shelf and under it was the full price underneath. She said that they had set it up wrong. She then asked me to come to cash register and the manager came up and refunded me the difference.

Olivia

2024-04

They don’t care about getting things done in a timely manner, rude over phone calls and in person. Pharmacy workers are the laziest workers I’ve ever seen

Jean Nerroth

2023-09

So frustrating when calling the Antioch Walgreens. Most of the time, I'm on hold for a long time. Then I get a corporate person who normally has to transfer me to the store and I go on hold again. Today, I called as I am having a surgery on 9/14/23 am. I asked about a prescription my doctor sent to them. The instructions are for them to fill it on 9/14/23. The girl told me I have to call on 9/14/23 morning to remind them. I told her I'd be in surgery. She said that was the only way they can fill it on 9/14 is if I call to remind them. No flexibility. So frustrating as I've been getting my prescriptions here for 25+ years.

bob rose

2024-01

Walgreens Pharmacy this is very unacceptable. People drive out of way to pick up prescriptions to find out it is closed from 1600-1730. Thanks for letting everyone know.

John Lawrence

2023-12

Staff seems in no hurry to assist customers. Vaccinations are not done anywhere near the appointment time. Prescription quantities and reorder points are often not correct. There are times when the checkout is not manned and/or checkout clerk is in no hurry to get customers checked out.

Carabeth Wigginton

2023-05

Ugh. I have been using this pharmacy for years and since they’ve switched staffing about two years ago, it has gone to hell in a handbasket. Absolutely the rudest staffing and so inconsiderate of people and their privacy. That is why I will be switching pharmacies. I’m completely disgusted by them and how absolutely rude and disrespectful they are. If it were possible to give them know, stars, I would. And it’s very sad because this used to be a great pharmacy.

Alexandria Noelle

2023-05

Don’t trust the pharmacists! They were supposed to request a refill from my doctor yesterday and when I called today to see the status, no one sent the request to my doctor. I even asked if I should call the doctor to speed up the process and they said no. Shame on me for believing them. Glad I called my doctor myself today. I will be finding a new pharmacy. This is the worst Walgreens I’ve ever been to. Stay away and find a different location to use.

Angel Campese

2022-05

Terrible experience.Sunday 12/5/21 at Antioch location. We pulled into pharmacy over 20 minutes before close to get our newborns prescription. We called prescription 2 days ago. They close at 5:00 and they already were prepping to close when we pulled in with lights off. We sat waiting for someone to come to window- then Tyler and Lilly would not assist us. The pharmacist wouldn’t even come to the window when we said we had questions because we were concerned with our baby. All they kept saying was they wouldn’t help us because they were closed. Even though we were there 20 minutes before close. This is not the first time we had issues at Walgreens. They do not care about their patients, and the pharmacist was unprofessional because they just wanted to leave. Now our newborn is without medicine thanks to Walgreens and their poor customer service. Do not recommend this pharmacy. I would go somewhere else where they care

William Struss

2023-05

An employee attempted to buy my photos and take them home before I arrived. When I walked in the door I noticed an employee was going through a box of photos. After standing in line I requested them at the front desk. They said they didn't have them even though I had received a notification that they were ready.After requesting further help, it became apparent that the employee had bought my photos to take home privately. When she saw me walk in and realized I was there for the photos, she returned them so that I could take them home. The whole interaction was very awkward and strange.After arriving at home we called Walgreens to talk to the manager and report what happened. The manager stated that this is normal practice and employees are fully able to purchase customer photos for personal use. This was extremely upsetting to hear because it goes against their privacy agreement.Walgreens has not gotten back to me in almost a month about this situation. It has become apparent to me that they will do whatever they want with your personal photos without any accountability. The included picture is the photo box I received which is not sealed and has been tampered with. I am not planning on using Walgreens for photos again, and I would advise you to do the same.

Michelle

2022-05

The Technician checking out patients was extremely rude to me. I understand you can get busy but try your best to be kind. (It wasn’t even busy when I was checking out) I will be switching locations for my prescriptions.

Frank Cohen

2023-08

Perfect pharmacy service. We're from out of town visiting and we needed to get our prescriptions filled. Easily done. Friendliest people serving us.

Jason Powell

2022-05

This review is specific to the pharmacists and technicians. Rude! Without customers, this pharmacy would not exist. Then WHY are they SO rude to customers?!? Supposedly, they don’t have time to answer customer questions. Supposedly, they’re too understaffed and overwhelmed with Rxs that they can’t afford to express kindness to people who are there because they are dealing with there own personal health issues, questions and concerns. As a community, we deserve better. Shop somewhere else!

Lauri Tobias

2024-01

Shout out to Aaron who went above and beyond to help me find things.Merry Christmas Aaron!

Jason Alm

2021-05

Worst pharmacy ever. Dropped off a script on 3/14/20 told it was to early to fill and that it would be ready on 3/15/20 by 11AM. The pharmacy tech was also very rude and obviously bothered by having to deal with us and do work. Anyways, went to pick up the medication today 3/15 and when I got there I was told it wouldn’t be ready until 3/16/20.Have had many problems with this pharmacy, but this is the last straw. Will be transferring to a different pharmacy. One that actually has respect and professionalism.

Jazmine S

2022-05

An employee with the name Monica was being ridiculously disrespectful and rude to me and other customers. I witnessed her completely stop a transaction for no reason and frustrate another customer while I was waiting in line. I was in the store for a lot longer than I needed to be and I contemplated putting my items back and going somewhere else. Every time I have been there and this employee was not there I have never had an issue with poor service.

JL H

2023-05

On 10/18/22 my husband went back to the store to check on his prescription 6 hrs after he dropped it off ( was told 7pm) Well when he walked into the store the line for pharmacy was past coolers for food. He counted 35 ppl in line , time for mgmt to step in and help

hanan dumas

2022-05

Hello, I’m a customer. I made a trip to Walgreens here in Antioch. Their was a very pleasant, helpful manager who helped me upload, and print some very important documents. I’m not sure what his name was. But, I visited your Walgreens location 07/09/21 @5:30PM. He deserves a manager promotion. Keep up your great customer service skills. Thank you again for your your help!!!

Aurelia Smith

2022-05

Call from Walgreens "[deadname] still hasn't picked up HIS prescription of estradiol and spironolactone" I refuse to accept that you are a competently trained pharmacist.I get call after call telling me to pick up prescriptions that I've already picked up, not to mention that they are behind the curve on trans health. The only reason I haven't switched to CVS is sheer inertia and their reasonably functional app.

Cheri Figgins

2020-05

First and last visit to pharmacy. Was transferring my daughter's script, 3 separate phone calls told me different things. Finally, last call said they had meds in stock and to come in now to pick it up. Then, when i got to drive thru window the very rude woman told me that noone here spoke with me and they didn't have the meds in stock anyway. She told me I must have spoken to a call center that they farm the calls to! Really?She then came back to window and told me they had it in stock but it would take 45 mins to fill. Needless to say...buh bye Antioch Walgreens.🤔Dissappointed.

Joe Searles

2020-05

The worst pharmacy I ever been to first we put in our daughters medicine that was at 1:26 on 10/2 waited for a three hrs no call no text showed up to be told we can't fill it we have to order it. They call that following monday at 2pm to tell me the orders come in at 3pm but I need to redo all my paperwork in order to get the medicine. Now its 10/10 finally got medicine. One of the worst Walgreens I ever been too.

Holly Foley

2020-05

Went in to grab snacks really fast with my daughter and waited in a line to check out up front. checkout person left a line of 3 people and never came back. Other employees walked by and no one did anything.

Scott Badtke

2019-05

Called about a product in a semi emergency, the first person didn't know the answer and put me on hold to talk to the pharmacist. 5 minutes later someone else picked up and was asked the same question, as they asked someone in the background, I was put on hold again, 3-5 minutes later a completely different person answered and was repeated the question I had already asked 2 times he put me on hold and came back in a minute or so and said "Uh I don't think we sell that?" Do you not have a computer to type products in? When I called CVS they gave me an answer in less than a minute!

Rachel

2022-05

Scheduled a COVID test because I was exposed to someone. Arrived at my scheduled time, followed instructions to go to the drive thru window. There is a line of cars and apparently no one at the window. What is the point of having these instructions and a window if no one is there? I gave up and left.

Cameron May

2023-05

Pharmacy told me my prescription would be done in 10 min and to come back to pick it up and then they immediately closed the pharmacy so now I can’t get my medication

Skift

2018-05

Great customer service! They are nice and try to get to know their regular customers. They great me by my first name and ask me about my family whenever I come in. They have a customer for life.

Michael Foreman

2018-05

Their pharmacy SUCKS on two different occasions they said they call me when my prescription was ready never happened and both times were within a week and a half the reason they get 2 stars is the fact that the store is nice but pharmacy staff SUCKS

Scott E

2019-05

Great place! know all pharmacists. Never had any problems, been using this store for about 22 yrs now

Emily Reczek

2021-05

Nice store, never had a bad experience there. I use their pharmacy as my main pharmacy as well.