Petco

Vanessa

2024-04

I love visiting this location because of the customer service by one employee in particular. I’ve encountered a female employee there and when I asked if she worked there, she answer with “what do you need.” I’ve also had similar experiences in St. Charles, it seems like people don’t want to work anymore.However, there is an older male employee there who is very kind and friendly. He helped me use my Petco gift card and always says hello to my one-year old daughter. I really appreciate his customer service and his helpful character. I think his name might be Christopher, thanks Christopher!

Alina Miller

2024-01

I love this place!! My dog is very afraid of all pet stores, I assume it's because they somehow remind him of the vet.The employees here are the absolute BEST!! He gets a small treat every time, and it has helped tremendously with his anxiety. Everyone is super friendly and sweet!Thank you so much! I really appreciate how amazing you guys are! ❤️

Sam Nelson

2024-04

I bought a toy that I thought for sure my dog would not destroy. Well it took him about 3 hours and he completely dismantled it. They were really nice and understanding with giving me a complete refund.

asish kurian

2023-05

Okay Petco, they should take care of their live pets better. Fish tanks are often not clean and many dead fishes. All retailers are often short staffed so I can see why this is happening. More priority should be given to live pets.

M M

2024-04

Went to utilize the “free” birthday treat coupons. Chose the appropriate items, went to the check out, scanned the coupons and was told I OWE TAXES ON MY ”FREE” items?!?!

Chappy

2024-04

The store is okay. Front register service is a bit slow, and during my recent visit I noticed the aquatics department was not well kept. A lot of alage growing on tanks and decorations and even saw a couple of dead fish floating around.

kayla hess

2023-05

There’s no other place for the best grooming for my dogs than this place. This was initially recommended by a friend, and everything is all fine when it comes to my pet, thanks to all of them. The staff are always friendly and accommodating. I go in here for the grooming of my pet. They always make a pet more beautiful than they were. There are a lot of things that are about how good things are. They are really good at their job, like they are so skilled at handling pets and all of that. They also really care for the pets, not only because it is their job, but I can also feel how good they are with the pets. Every pet that I have seen that has just gotten finished grooming here is so nice. I never heard anything negative from the experience of others while using the product. I am just really thankful to them because they always make everything perfect with regards to the pets. They also accept what kind of groom you want for your pet, which is so nice and they really follow through when there is a request. The cute pets really deserve to be in this good place.

Marilyn Peacock

2024-04

Jade always does such a great job on Mya. I hope she never leaves PetCo.

Allie D

2023-06

I love Petco. I have adopted several kittens from the store in South Elgin. The people are friendly and know you by name. They are pretty knowledgeable about the products they sell as well. I have never had any issues or problems with any returns.

Yasmine Maxwell

2024-02

Hailey is amazing. She handles my dog so well and and her grooming skills are impeccable!

Eileen Brashares

2023-12

The petco on Randall rd is not giving customers their full rewards credit. And now I'm having trouble trying to load the credit. I'm getting tired of this and going back to petsmart, even tho it's farther away. They don't to this to their customers!!

Lawrence Miller

2023-05

Simply the very best grooming my dog has had since I've moved to the area. Stacy is a real professional and loves her work.

Cindy Heidemann

2023-05

Thank you Staci and Jade for your professionalism and skills. Cosmo, Tootsy & Munchie love you!!!!

Don Ward

2024-02

Nice clean store and they had just what I wanted at a good price

Angela Newman

2024-02

Very clean and very helpful. Employees were all so kind.

Karen Cousineau

2024-02

Great array of products and friendly services. Also provide vaccinations for your pet at discount.

Lino Barraza

2019-05

Took my daughter to buy a Betta fish. Staff was friendly, store was clean, and a wide variety of fish. My daughter picked everything she wanted and then some and she cMe home happy. The price wasn't bad. Will take her back when she wants to expand her aquarium.

Susana Hernandez

2024-01

Love the quick service and how my Kaisy looked and smelled. Great Job

Andrea Carol

2024-03

Clean and friendly people had good clearence sales

Jenell Carroll

2020-05

I wish I could give their grooming services 0 stars. They shaved off the skin on my dog's leg, then to hide the severity of the wound, they shoved Quick-stop in the wound. Quick-stop is a yellow powder that is to stop bleeding from ONLY cutting a dog's nails too short. It should NEVER be shoved into an open wound. Plus it has bacteria from dogs' nails and feet being in it. Once I got my dog home, the Quick-stop stopped working and the blood flowed out like a waterfall. When I got the dog to the vet, the vet was VERY ANGRY that the groomers put Quick-stop in the wound. Because of the bacteria in the wound, stitches could not be put in until antibiotic ointment sat on the wound overnight. So we did that, then the next day my dog was put to sleep so stitches could be put in. This was a 2-day, $600 ordeal that was really painful for my dog. Shoving Quick-stop in the wound to hide the severity of the gash was gruesome, outrageous and horrific. It caused more damage and pain for my dog.

Amaris De Leon

2023-09

Whomever is in charge of showing adoptable pets at Petco, specifically the ones from Anderson Humane, has to communicate with them regarding the showing process. Two phone calls from Anderson told me I could go in without an appointment, and one of three from Petco told me I that I needed a volunteer to show me. What is going on? My search has to be done elsewhere now.

Rachel Czipo

2020-05

We take Chloe our RotLab to Petco, she loves the Staff and Atmosphere.

shahzaib sheikh

2023-05

Came in a day before a sale price was put in effect. Got there tomorrow for the sale price and they changed it to significantly higher price. They told me it was their mistake which is fine but did not do anything about it. Just more of “it is what it is” situation even after talking to the manager. It gave customers false information and did nothing about it.

Bill Kelly

2023-05

My fault for being late and needing to reschedule our grooming appointment; I get it. That being said, I am kind of glad it happened. I personally didn't like the vibe. For those who love it there, that's terrific. You need to find a place that works for you and your pet.

Kaitlyn Weber

2023-05

This is a smaller Petco compared to the one in carpentersville which is not expected. But I was able to buy what I needed. The selection of cat items is much bigger at the Cville store but if they have what you are looking for it isn't a big deal. Employees are very nice. Store is clean.

T R

2023-05

Got there at 8:05 pm and the store closed at 8pm, there was a customer still shopping but the sales associate wouldn't allow me to buy a can of wet dogfood for my puppy. He likes a mixed soft and hard blend. It's totally ridiculous how different races of people are treated!!

Kayla Massano

2023-05

Came here today to get one fish. We were there for an hour. There was one gentleman that was waiting longer then us, a family came in. More people waiting. We let them all go as the gentleman was there first, and the family had to many kids, touching and sticking hands In the tanks. The lady that finally came to help up Us immediately blamed the new CO worker for the reasons why there was no one by the fish or why it took so long. Worker seemed like she was more interested in having a social hour than doing her job.Also if there's a tank with dead fish she killed them because she doesn't know how to do her job. And completely covered them in the rocks that were at the bottom of the tank. She then put rocks into a customer's bag and could not find the fish as they were probably dead. Questioning customers is not part of the job either

Melissa Day

2019-05

I go to puppy play time, training, and do all of my shopping here. I LOVE Cheyenne and her training. I couldnt imagine going somewhere else! This place is so much fun and my dog has learned so much in 6 months. Dont forget to come to puppy play time!!! Its free!!! And we love it. Cheyenne is the best!

Kenneth Watkins

2023-11

Store was clean and product was easy to find; cashier was very friendly.

Florian Parungao

2018-05

My daughter and I went to get some Goldfish but ended up getting a gorgeous Beta fish. Lots of choices and the staff are helpful and friendly.