Shelley ACE Hardware

Dale McElmurry

2024-02

I came here to get something, and they had some items on clearance. I got a basket full of items. When I checked out I asked the cashier to keep an eye on the items as they rang up because I had gotten some clearance items here a couple weeks earlier and there were quite a few of the items that were marked on clearance that did not ring up at the clearance price. We'll needless to say she didn't keep an eye on the register as she seemed to be overwhelmed but such a large order. I had to keep an eye on the little credit card display to see if they rang up correctly. I caught a LOT, but it was difficult because that display was about 3 items behind where she was ringing. She acted perterbed when she had to go back and find the ones that rang up wrong. I shouldn't have had to do for her what I had asked her to do. But there was about 5 to 10% that snuck through at the wrong price while I was unloading the basket. I was not happy when I got home to find that. The items I got were 90% off, so I got charged 90% more than I should have on those items. It's probably about $100.As I reviewed the receipt, I was upset. It was over 3 weeks ago, and I am only now posting my review because I wanted to be fair and not leave an angry review. One thing that upsets me is being charged the wrong price.My experience a couple of weeks earlier was not bad at all. The guy who checked me out was very careful and caught all of the pricing errors in the clearance items.Ace hardware is an overpriced, convenience hardware store to start with. You know that going in, but it's a whole new ball game when you're charged regular prices for clearance items.This is my experience, the other times that I have been in have been expensive but good. Hopefully your experience is different.I will withhold recommending or not recommending at this time.

james Mundt

2023-11

It's an ace hardware. High prices, minimum wage attitude employees. Our experience with the physical location was good, but when we asked a worker about the location of items (master link and propane) the employee didn't know what the items were. Additionally the cashier couldn't figure out how to put our coupon in to her system, sort of snarky about it as well. All in all the drop in quality of this ace is the same as the rest.

Monica Hansen

2024-04

I have always had friendly and knowledgeable employees assist me when I go in.

Jack Jones

2024-04

Friendly staff and regularly has what I'm looking for

Linda Combs

2023-05

Called about vacuum parts Was disconnected and had to call back. I feel store associates should be familiar with all their merchandise. When I was trained at a store I was responsible for knowing the merchandise. But what wasn't great was his reluctant response, "well I'll have to check" sorry 😔 to put you out guy!

Ryan's Reviews

2023-05

We couldn't find a tool box that we were looking for in Idaho falls so we went online and found that they did have them in Shelley. We ordered it online and it was ready for in store pickup in minutes. I went in, let them know what I was there for. They quickly retrieved the item and loaded it into my vehicle.

LaRon Johnson

2024-03

Love ace hardware. Nice to have it in Shelley.

John Smith

2021-05

Great small town hardware store. I'm often surprised by what they have. Friendly and knowledgeable customer service, their employees are always helpful and very courteous. They've often had creative solutions and helpful advice for unique problems I've had with renovating my old home. I hope they add a lumber yard one of these days!

Natalie Madsen

2023-12

I am always treated like I am stupid in the lawnmower area

Pam Bare

2023-05

Shout out to Sonia!! Over and beyond in customer service and satisfaction! Loving my new mower already. This is why it pays to “buy locally!” Thank you, Sonia🙌

Shelly Elliott

2020-05

Very friendly staff. We bought a new lawnmower from them after they really took the time to tell us pros and cons of each lawnmower. They even filled it with a full tank of gas and delivered it so we didn't have to put in the car. Always very helpful and knowledgeable staff. Wide variety of merchandise from garden to pets and household.

Mark Townsend

2022-05

I have to say that the customer service at the Ace Hardware store in Shelley Idaho is top rate. Ross Foster the general manager has instilled a great culture of people first. If you’re in the market for supplies go here first.You won’t be disappointed!!

J. Angelo

2022-05

I have never waited long to be helped. I almost always find what I need. Sometimes the price is a bit high but I'm willing to pay for quality. Usually they have a great selection of seasonal goods as well.

Rich Dahl

2022-05

Very convenient location. Went in and found exactly what I was looking for quickly. Workers were handy and quick in asking if I needed help finding anything. Didn't need help but great that they asked.

Robert Tincher

2019-05

The Shelley store is amazing! Ross and his team are knowledgeable and very helpful. I remember going to the Ace stores in Idaho Falls and always leaving frustrated with their customer service and treatment. Ross and his team go all out to make you feel welcomed and help you out to the best of their ability!!!

Katie B

2023-07

It is so nice having this store in our small town.

Del Hughes

2022-05

The people in the store are so friendly and so helpful. I didn't even have to find someone to help me. They came to me. Well stocked, clean.

Robert Taylor

2019-05

Overpriced compared to other stores. Most of the help cannot even answer basic questions about items within the store. Have found several employees who lack total professionalism when communicating with customers. Needs work and more supervision.

Lincoln Beard

2018-05

Poor customer service, I waited at the counter for about 5 minutes to be checked out before anyone would help. The guy at the service counter looked right at me and continued doing what he was doing while I stood there, until he decided he had to do something. I like to support the local businesses but they really need to step up their game.

Ryan Martin

2019-05

Knowledgeable staff. I love not having to drive to Idaho falls when I need something. They stock a ton of stuff!! Ross, Brett, Scott, and the rest of the staff are great help!

Martin Burdick

2022-05

One of the larger Ace Hardware stores I've been to. Clean and we'll organized. Sales clerk was helpful and friendly.

Kim Hansen

2023-09

It has kinda lost its small town appeal. A little expensive. But sure glad our town has a hardware store still!

david driscoll

2023-09

Great Service, I will be in there more often!!!

No place like Home

2020-05

They always seem to have just what we need. We shop here a lot! Superior service with the hometown touch. So grateful they are so close!

Dave Romrell

2021-05

Very helpful customer service. I was also impressed by the selection of items for the size of store.

Austin Perez

2020-05

Good prices on most things such as Milwaukee power tool. But none of the sales associates could answer any of my questions regarding power tools

Angela Lewis

2021-05

They are versatile like a Cal-Ranch with the great service and products of Ace Hardware. Always a pleasure to shop at this particular location.

westfall3006

2021-05

I really appreciate Ross and his crew for being available and very knowledgeable, they are always will to go the extra mile to help you out.

Lorin Croft

2021-05

Great customer service! Ross and his crew are awesome to work with!! So glad we have them in Shelley!!!

Taylor Whitmore

2019-05

awful costumer service. i went to the help center and the woman was on her personal phone and wasn’t even paying attention to any of the costumers and just pointed in directions of where things were when they clearly needed more help than a direction.