Upper Valley Veterinary Clinic

Lyndsie Albrecht

2024-05

We’ve gone there for 2 years and are so grateful! We are never worried about if our pets are receiving the best care or if we should be somewhere else. They truly care here!

Emily Krueger

2023-12

We had such a great experience here. We recently moved, so we needed to find a new vet for a wellness checkup. My in-laws have taken their pets to this clinic for close to 10 years and had recommended it to us. Making the appointment was super easy and the receptionist was so kind.Check in was easy and didn’t even have to wait. The appointment went great. I really appreciate the staff took time to educate me and answer and questions I had. They didn’t make the appointment feel rushed, like our previous vet had made me feel! Big thank you for thanAlso, we paid WAY less than I had expected. Which is great, because my husband and I are students. I would recommend this clinic to anyone in the area!

Mallory Neff

2023-12

Kindest people ever. My kitten tulip has had a couple of visits recently and they have all been so nice and gentle with her. Every pet I have had has come here and it has been phenomenal every time. Very easy to say, if your pet needs medical care, take them here 100%

Madeline Wendt

2024-03

Fantastic vet. They’ve seen both of our dogs and our cat many times. Prices are fair and care is awesome. You can tell they really care about animals and they are always accommodating to last minute situations.

Dbs Drems

2024-01

As always a great experience! My cat is well cared for @ Upper Valley Vet Clinic, Dr. Esplanade has taken good care of him since he was a special needs 8 week old kitten & remembers him each time he comes in! We travel 1/2 an hour just to see Dr. Esplin!

caleb oldroyd

2024-01

It has taken me a little bit of time to calm down and gather my thoughts enough to write a review and live this situation over again. I brought my sweet dog in from MT because we do not have a vet in our small town and we have had our dogs vaccinated and spayed here in the past and they were always great. They even assisted us through the tough circumstance of putting one of our other dogs down a few years back. I don’t know what has happened to this practice in the past few years but after my experience the other day, I would beg and plead with anyone who is thinking of taking their precious pet to them to go elsewhere. My dog was dealing with a very scary situation with her eyes and from the moment I called them, I was met with ABSOLUTEY no care or empathy. Even after I drove 2 hours and got her into the office, I was met with no empathy from the VERY rude and self righteous front desk lady. She shoved me in a room and told me I was there too early so I would have to wait awhile. No concern for my sweet dog AT ALL. Once the vet got in the room all he did was shine a light in her eyes and tell me he couldn’t do anything to help her so he would have to send me to another vet in Idaho Falls who had the instrument to test the pressure in her eyes. At this point I was annoyed but trying to give the benefit of the doubt. He assured me that they would help me from this point on at the other vet. When I got to the vet in Idaho Falls, they took my dog and tested her eyes and gave her back to me which took about 2 minutes and told me that they would contact the vet in Rexburg and he would be in touch with me in the next couple of days…. Excuse me?! I just drove 2 hours and am dealing with my dog suddenly going blind, her eyes bulging, and her pupils huge and not responding to light and I don’t get any answers?! I then called Upper Valley back and once again, the extremely rude and unprofessional front desk lady answers and tells me that I probably won’t hear back from the vet until tomorrow. Mind you, this is just an eye test where they need to look at some numbers and rule out glaucoma so that I can help my dog before she permanently loses her sight. I told her I was going to stop in on my way back home if the vet couldn’t take the time to tell me the results while I was on the phone. She put me on hold and got back on and said he would call me back in a little while. Now I have to wait around while being 2 hours from home and getting dark out to hear from the vet about this situation.The vet ends up calling me about 10 minutes later and tells me I don’t know what it is and I can’t help you so I will have to send you to the emergency vet in Idaho Falls. Once again.. no empathy, concern, or desire to help my dog. I reached out to a vet in Montana and they referred me to the sweetest lady in Helena who recognized and actually cared about the severity of my dogs current state and even though she didn’t take new patients, made an exception for my dog. I was able to get her in first thing the next morning and do a thorough examination. I now have a diagnosis, prognosis, and treatment plan from a vet who actually showed care and empathy for my animal in the way that any pet parent would want from their vet in that type of situation. Because of the lack of care from Upper Valley and unwillingness to take appropriate action, my dog will now be permanently blind because I did not get the help I needed for her fast enough. The 2 vets in MT are STILL reaching out to check on my pet and see how she is adjusting to her new life without sight. Did I hear back from Upper Valley to check in on my dog and see how she was doing or if I ever even got a diagnosis? No, of course I didn’t which just sets in stone the rest of their actions or lack there of. I am sure they will get on her and try to justify their actions but there is no justification for the way they handled this situation and once again, I beg and plead with everyone to stay as far away from this vet as possible.

Hailey Wenzel

2023-12

I did not have a good experience at this place, the people were rude and were judging how we do things. Our dog was coughing so we took him in and I wanted a heartworm test done ( even though they say it is rare around rexburg) Instead they said lets treat him for kennel cough because "it is more cost efficient" So I said ok and now we are 5 weeks after i spent over 140 dollars and he is still coughing. I gave him his medicine as I was told to and he is still coughing. I wish they would have listened to me the first time and just did the heartworm test instead of trying to take money from us. The heartworm test was more cost efficient to us and I will not be going back there. They charge so much more then cedar ridge and are pretty rude. 70 dollars to examine a dogs well being is outrages and cedar ridge does not charge that much. All they want is your money and I will never go back.

elijah fire

2024-03

Friendly, compassionate staff took great care of our pregnant dog. We HIGHLY recommend this vet hospital. Best in the region hands down

dontask996

2023-12

Initially I left a 5 star review. I've since changed it to a 1 star after the vet appeared to be refusing to explore other alternatives and medications for my cat's anxiety and excessive inappropriate urination around the house. In the end all I got told was "good luck" and was left to deal with it on my own while my cat was on a medication that wasn't helping fix the problem any. Ended up going to a different vet in Idaho Falls who was far more knowledgeable with cats. The vet put my cat on a different medication and the problem was resolved within 3 weeks. If you have cats that have anxiety issues, I don't recommend taking them to this vet. They won't explore other options medication wise when everyrbing else attempted and suggested has failed, and your animal will just end up suffering in the long run.

Diane Konieczny

2023-09

These people are great ! Dr Shawcroft was so calm, caring, patient and thorough. His assistance (sorry I forgot her name Tory I think ) was awesome too. They actually came outside to deal with my dog ! They came highly recommend and I would recommend them to everyone I know. Thank you again.

Rachel Lau

2024-01

Good experience, the staff was really good about working with me and my three pets I brought him. Super patient and nice.

Dana Robison

2023-08

What a great practice! Dr. Shawcroft was so kind, patient, and thorough with my dog, and all of the staff was wonderful. They were able to get us in on very short notice to evaluate my dog's hurt leg, and were conservative with treatment. We're so happy to have met them. We'll be back!

Angelina

2023-06

They're always so kind and my animals are always so calm here because of the good environment and staff. It's always a pleasure to bring them here because I know they're in good hands.

MerriLyn Smithson

2019-05

We brought our recently nuetured dog in to be checked while we were on vacation because our regular vet clinic was hard to work with and rushed us. It was easy to make an appointment here and they worked with our needs very well. We were able to ask questions and get all the information we needed. The service here is fantastic from the front desk to the vetrinarian. We would recomend their services to anyone!

Tela Benson

2024-01

We have been using Upper Valley since 2010, moved to Pocatello and still come to Rexburg to see them! It's worth the trip.

Caleb Lyons

2023-05

Went in to take care of our dogs ears. While there, found out she needed vaccinations. They did both at the appointment, and still kept the price very reasonable. We've been going here for about 3 years and have nothing but good things to say. They've helped with on call situations, ear infections, vaccines and a litter of puppies. The nurses are great, receptionists kind, and vets are knowledgeable. Not to mention they are extremely affordable. We love our vet.

kurlye2011

2023-10

The absolutely best veterinarians I have come across in years! I am so grateful to them for helping us through our very difficult time. Thank you to all the staff! We were grateful for you today.

Jennie Pardoe

2023-05

My dog has consistently received wonderful care there. In bigger cities, we have been to vets with nicer exam rooms with more amenities, but they serve more than pets here and the veterinary care is high quality. I'm grateful to have found a caring place that I trust with my dog.

Billy Da Frog

2023-08

First off, I like to take the time to apologize for my Eldridge Demon of a Cat that has been prophesied to cast down the Elder Gods but can seem to understand he needs his shots before that happens.Upper Valley you all are amazing and do a great job and did what you needed to, to get the Demon up to date on his medical records.Very professional, courteous, and highly recommended as a vet.

Gabby Howery

2023-06

Love them. They take great care of my pup and always do what he needs. His stomach gets upset with too many shots at once so they break up the visits but don’t double charge me. They are so honest and good.

Meggan Young

2023-09

Always super helpful with our animals. Can be pretty pricey for college kids. Especially since a majority of the time anything wrong with your dog is usually a simple answer. But it’s always better to be safe than sorry.

Teddy Sanders

2023-05

Great place they helped me answered all my questions my dog was happy there not stressed about the place or the people went to south fork and dog was stressed out and some of the techs weren't very nice to my dog will only go here from now on.

Jamie S

2018-05

Super upset we took out dog here because we wanted to get her the best care possible. The dew claw on her paw got split so we took her in to get the rest of it removed so it would heal. The vet told us that the nail would just fall out?!?! That was a lie, that sliver of nail is still attatched and growing which is causing excess swelling which led to infection , and now I'm taking her somewhere else to get it removed properly which should have happened in the first place!!!! Super upset would never recommend to friends or family

Tristan Selman

2023-05

I would highly recommend Upper Valley. The vets are very knowledgeable and kind with my animals. The receptionists are always friendly and give some great information regarding post surgery instructions. Every visit I have had with Upper Valley has been pleasant. I will be staying loyal to these guys as long as I am in the Rexburg area.

Karen Enderson

2023-05

I needed to find another vet because my former vet closed the practice suddenly. It is a long drive from my house (75 miles) but I'm glad I tried them. I took my two French Bulldogs in to be spayed and the surgery was without any problems & my girls have recovered quickly and are doing great 24 hours later. I'm very happy - laser surgery & dissolving stitches our convenient for us. They trimmed the girls nails & checked another "owie" that one girl had.

Larraine Hutchison

2023-07

I was from out of state and they got me in to have my cat put to sleep. They were very kind and compassionate. I would recommend this vet to anyone. Thank you Upper Valley for making a bad time a little easier.

West of Animation

2023-05

The only place that could take my cat for emergency surgery around here, so I really appreciate they keep an emergency slot open! The staff was great. Though there was a bit of a mix up because the emergency contact was turned off during a meeting and not turned back on, and they had closed, but some nice lady that stayed after was able to let us in and get a hold of the vet so we could sort it out.

Anna Mulholland

2023-06

Called Saturday 6/3 for emergency got the voicemail of the doc on call (supposedly) and left a message my horse had a deep laceration behind his eye. Never recieved a call back even with calling three times to get it stitched and sewn. I won’t be calling them ever

McKel Gurney

2022-05

This clinic is AMAZING! We are from out of state and were camping when our dog needed treatment! I was beyond impressed by the way they reacted when we called the day of needing help! They had a full day but were so kind and promised to take care of our pup. They went above and beyond and treated us like family! The world would be a better place if everyone was like them!

Trandee Waddell

2021-05

I’ve gone here for years and have always left happy they are all great Doctors went last weekend for a simple groom with my skin allergy dog and his tail was very scabby and Dr Esplin sent him home with some ointment and he’s been good! Also took two dogs to be neutered and spayed during spay/neuter month and they both did great and have had no issues! I always leave with all my questions answered and know if I have problems they are more then willing to help! Will not go anywhere else when I lived two hours away I still drove the extra time to get them here! Highly recommend!!