Northwest Self Storage

Erin Graham

2024-05

Becky at Northwest Self storage is awesome!. I already had a storage unit at Northwest self storage but We are in the process of selling our home and we ended up needing a second unit to hold all our belongings until the move and she got me set up within minutes by phone and I was able to sign the lease on line within seconds of her sending it to me. While the prices are a little steep, i have had no worries of my belongings coming up missing or any damge being done to them. I would recommend this storage facility and just want to say again Becky is an amazing manager!

Jacob Olson

2024-05

Becky at the front desk was high quality but less than 18 months in this unit and they raised my rate 2x. Started as $110 a month and ended as $189 a month for a small open area to hold my truck. Can't say I saw any improvements made to the place. In fact, the gate kept breaking. Not sure about that business model due to the incredibly low overhead. At any rate, Becky was nice and helpful which is why I even give it 2 stars. Bummer.

Thomas Tankersley

2024-05

After 5 years of utilizing this storage company, in the past 3 years they have increased my storage cost by double. On site manager is very supportive, but if you need to call, you are not going to be happy. I will be moving out of 3 storage units…

Scott Tunnell

2024-05

The property is clean and easily accessible in winter. I live in a community 12 miles away but could not find an available unit in my home town. This is my fourth year and the rates were raised again so I searched and found an identical unit in my home town for 30% less on a monthly basis. They finally priced me out!

Edwin Heater

2024-01

Becky is totally amazing. She is very professional and efficient.The storage units are handy but over priced. When I moved here 4 years ago the 12 x 30 was $85, now it's $176. You would think that the increase would bring improvement but it still has the same church holes and muddy puddles. Gate access would be nice from your car but they still have the same walk up key pad. If you want you can download an app to access entry ....... Like any of us want another app on our phone.

Karly Maratea

2024-04

Becky is the best! This is the third unit I have had a Northwest Storage and she has made it such a pleasant experience.I highly recommend this facility for your storage needs.

Teresa Troyer

2024-02

We had our storage unit for 3 years without any problems. It was clean when we rented it and we had no leakage or any other problems. The access was consistently plowed in the winter. Becky Davis the manager was always easy to reach for any questions.

Wade Wilde

2024-03

Becky was great. She stayed after hours to help me out both on two different occasions and it was just a wonderful experience thank you Northwest storage.

Darren Ream

2023-08

I'm very happy with NW Self Storage. The have a nice facility, well kept, nice big turn around areas, and Becky at the on-site office is awesome. I had two units, but the owners recently massively increased their prices, on the order of 40-50% in the last year and a half, and that is just much for me to bear. I'm vacating one of my units and may also vacate my other unit if prices shoot up again. Overall, a great storage place, but the rates are just getting too high for this customer.

Dana Wickstrum

2024-05

Its easy to access, clean units, fantastic service, and in a great location. The only downside was the increase in rent :( if it wasn't for that we would have stayed but overall great experience

Amanda B

2024-04

Becky is wonderful to work with! I've rented 2 units. Fast and easy communication!

Catherine Watson

2023-11

I rented a space for about 2 years in McCall. Moving in I was treated very nicely as well as when I moved out. The Gals were always helpful. My one big complaint, the price. In the 2 years the rent went up considerably more than what I had originally rented, like everything else, too high.Other than that...it was a very nice experience.

Will Nau

2023-06

I had a covered unit for my truck camper here through the summer and was pretty happy. It was clean and secure. Becky, the manager, was very available and I have no complaints. In the end, I wasn't using the facility through the spring and summer so I have recently cancelled hoping I will be able to get a winter spot again. Northwest saw I paid a month in advance, and voluntarily applied credit to my card without me asking for it or it being in my contract. Sad to say, this kind of professionalism is not a given anymore. Thank you Northwest Storage.

Vienna Cornish

2023-10

The manager at New Meadows, Becky, is beyond great. Any qualms I may have with the company is outside of her jurisdiction. She has been friendly, earnest, and very dedicated in getting me help when I needed it and maximizing my value as a storage space renter. Otherwise, I was not super happy that they increased rent of my unit by $25/month with little notice. Space is hard to come by in the area though, so I don’t have much opportunity for recourse, and I’m sure that plays strongly into their decision to increase charges. Also, initial information about the gate code to gain access to the premises was lacking and because I wanted to get in there on the weekend impacted me since Becky was out of town and unavailable. Otherwise, I only have good things to say.

Gail Miller

2024-01

Becky has been a God send to me when I was down and out. She helped me when noone else would. She also helped me move from unit to unit. She definitely needs a raise!!!!!!

Laura Hernandez

2023-10

NW Storage is great! We have had multiple units varying in size. The facility is great. And Becky the Manager is amazing to work with! She is so easy to communicate with. Whether she is onsite or offsite, you can always get a hold of her with any issues.

Sheree Coles

2024-01

Becky was not only extremely helpful but made the process seem less and easy. Quick to respond in any questions and went above and beyond in taking care of the clients. Sheree C

LaDonna Deide

2024-05

Great storage facility. Becky is very helpful. Will continue to use this facility. Darrel

Bryce Henson

2023-08

We've been renting from NW Self Storage in McCall for the past 6 months, and we recently had an issue with our sliding door going off track. I called the storage unit manager, Becky, to report the problem and she had a professional on site the very next business day! I was blown away by her professionalism and communication. If you're looking for a storage space in the McCall/Donnelly/New Meadows area, look no further!

P Cook (Utpowderskier)

2024-02

Becky is excellent to work with. She seems to always answer the phone and if she doesn't., she always calls back. We appreciate that level of customer service. HOWEVERMy big complaint and the reason for the 1 star review IS the fact that they have increased their rates every 6 months since they took over and the 6 months I just paid for was a 20% increase from last 6 months. They will not let you pay up front for 12 months lease because they want to increase your rent. I have been renting a space here since 2016. Started at $58 now 120 for same spot for my trailer. 106% increase. We are a rural location and keep our trailer here all year. We shouldn't be expected to pay the same as people in Portland.I've noticed they have gone from a waiting list to get spots to alot of vacancy. Wouldn't it be better to rent out all the spots for lower cost than rent less spots for higher price. DO THE MATH. Also it would seem to be more profitable to keep long term renters that pay all their rent up front. No Hassel of trying to collect and process monthly rents . Please give us a break and stop raising rents.

Skip Clapp

2024-02

Becky is always helpful, kind and professional. She accommodates as needed and provides excellent customer service.

Ryan Simonson

2024-02

Nice facilities. Super helpful staff. Let us know our storage door was left open.

Beverly Myers

2023-12

As with most call centers this company has elected to use non native dispatchers. The language barrier is miserable. My advice, call the local rep…she’s great!,

Russ Tharp

2023-12

Becky was wonderful. She went above and beyond to make sure my property was secure. Thank you.

Sheri Jernigan

2022-06

Amber in the office is very nice to speak with and answered all of my questions. I was a little concerned about getting into my unit once the snow hit, but the snow was very nicely cleared and they were clearing the snow at every unit away from the door. Took my shovel, but did not need it at all! Very happy with their service. Units are clean and the set up for the unit was very easy!

Aaron Martin

2023-11

Becky is incredibly helpful and friendly every time I have a question. If I get a voicemail she responds immediately. The best customer service!!

Dennis Delaet

2024-03

Becky was very friendly, helpful and efficient in the rental process.

Jane Gallad

2022-06

Now known as Northwest Self Storage. I am very pleased with the service. Very professional. Always responding to any concerns we may have. I highly recommend Northwest in New Meadows where we have rented for the last 3 years. Amber the Facility manager is friendly and attentive to our needs.

Jeff Bailey

2020-06

The people who work locally here for this storage company are great. I've been using the facility for a couple of years and have always had good interactions with the employees. I have had questions about a variety of things and they always tell me in the friendliest of ways. I think their policies are clearly explained. I think they try to help their customers and by helping solve any problems that may come up (such as forgetting your code for entry).

J Glyn

2020-06

Excellent customer Service! Amber the Facility Manager was in constant contact with me and answered all my questions. She made the whole process of renting a unit very smooth. I recommend Northwest Storage and appreciate Amber for all she did to help us. Very friendly and professional! Thank you.