Kenworth Sales Lewiston

justin cannon

2024-05

Can't thank this place enough. Andrea was able to check for parts and call back right away. Not only did the Night Team get me in at the end of their shift. They were able to complete the job and got me out the door good as new with time to spare. I feel Andrea and the Team went above. This was a short notice job and they all made it work. Customer Service was great. Again thank you for a job well done.

Clayton Blachly

2023-09

Great place if you don't want to know when your equipment is done. Also wonderful if you like paying full price for half a job done. Outstanding at wasting your time and money unless you like calling every hour to get a status because they wont call you. I will be finishing the job they didn’t do correctly myself. If you want something done right do it yourself of find a shop that will unfortunately if you need service after hours or on weekends this is the only place locally.

Rob musgrove

2023-09

I would like to give Kenworth Sales of Lewiston ID a huge thank you for the work they do. We have used the Service Dept a couple of different times for different breakdowns. The latest breakdown was a Eaton Transmission failure. The parts to repair the transmission were not available and on back order. The Service Dept and Parts Dept worked hard to get the parts in ASAP. When the parts did come in the Service Dept was very quick to get the transmission repaired and our truck going. When I called in for update the Andrea and the crew was always polite and delivered quality updates, and yes, I did receive emails on the status of the trucks. I would highly recommend this location and if needing repairs go back. Thanks again. RobService: Transmission

Landon Parent

2020-05

These people work hard and do a great job, very clean and nice place. Driver lounge to wait in while they fix your truck. Good experience so far.

John Newsome

2023-05

Nicest people ever! Even accommodated my Truck dog Miles while waiting for repair to be done! 😊 Fast and efficient too! Need service done, I highly recommend. I believe it to be the best place I've been in all the years I've been trucking. 😉

Taylor Hanson

2020-05

The staff is friendly and quite knowledgeable. I've had a few experiences ordering parts or part kits that have had pieces missing or the wrong pieces included, but they have always been quick to replace and find a solution to get the parts to me. I realize their attention is highly divided among all of the different business owners in the valley and surrounding areas so I am grateful for their service and supply on hand.

Paul Aase

2020-05

The individual doing the service work on my truck, a simple oil change and fuel filter, was the slowest person I've ever seen. Was told it would take approximately a hour, it took 3 hours. He he greased only the easy fittings that you could see standing. I know because I finished greasing it. They knew I was waiting there on my truck. Not a good experience.

Charles O'Neal

2023-05

They got me in and back on the road in no time flat. Great service and friendly staff. Nice waiting room with television.

Rick Thompson

2023-05

Kenworth has good service a good supply of parts the people are friendly and knowledgeable they Supply my company on a daily basis with all the specialty parts we need expensive yes knowledgeable yes quality yes

Michael Upshaw

2019-05

This Kenworth shop was great. I experienced a breakdown on my 50' Wilson Road Brute flatbed about 19 miles west of their shops location and was unable to get my truck and trailer to their shop. I had to have them send a road service truck to my location. The mechanic arrived promptly (within the hour) to survey the damage to the trailer hub. He was very polite and understanding to my situation. The plan was to remove the damaged hub from the trailer axle and take it back to their shop to perform the repairs. We took the damaged hub off and he headed to the shop. Once at the shop it was determined the original hub was beyond repair and required replacement. The mechanic returned with a new hub which contained new bearings/races, wheel bolts and a new seal. He installed the new hub and installed the wheels and filled it with fluid. That's when the fun began. We drove for about 4 miles toward Lewiston Idaho and the new inner bearing had seized up. He pulled the hub to determine what had happened. Needless to say, we had to replace the bearings again but it took us almost 4 hours to remove the seized bearing from the trailer spindle and repair the spindle so it would accept a new bearing. This required cutting the bearings inner race off of the spindle with a die grinder and using and air hammer and chisel to drive it off. Next we had to polish the living hell out of the spindle with Emory cloth so the new bearing would slide on with the new hub. After polishing the spindle until our arms were feeling like Jell-O we had finally reached the point that the new bearing would install correctly. He assembled the new hub and bearings onto the spindle and filled it with fluid, installed the wheels and adjusted the brakes and we were back in business. He followed me for 25 miles in his service truck and we stopped every few miles to check the fluid level and the temperature of the hub. Everything was finally ready. This mechanic went beyond his normal duty to help me get this trailer fixed so I could finally deliver this load of steel. I thanked him over and over for helping me get the job done and I thanked him for his service in the Marine Corp. Thank you Kenworth for getting me back on the road.

Dmitry K

2020-05

Friendly and welcoming front desk. Knowledgeable mechanics. Quick service, only do what needs to be done, no extra unnecessary services. Amazing costumer service overall. Great place to get the truck repaired

Donny Meckel

2023-11

Got me right in just before closing and hooked me up. So I didn't have to miss a day.

Carlos Cachay (ThePeruvianBoy)

2023-05

Found The Part I Was Looking So Desperate And I Found Here , Costumer Service At Front Desk Very Professional Helpful And Cordial , Definitely I Recommended

Guy Pare

2021-05

Wonderful service from the parts counter!!! Eventhough they didn't have what I needed they found it for me at another store & had it ready for when I arrived. Good old fashioned service

Jeff Igielski

2021-05

Above and beyond, this team of professional folks were so generous and polite and knowledgeable and helpful - quite honestly my experience with them as a first time customer could not be topped - I've found my KW source for parts and service.

TRUCKING LLC

2023-07

Absolutely happy by far the best KENWORTH DEALER I had been, Nice People and Service

T White

2022-05

Excellent customer service. This shop keeps our down time to a minimum and we just can't say enough good things about them. Would recommend 👌

Joey Burk

2020-05

Andrea and rest of the staff in the service dept at Lewiston always go above and beyond for Wilson Logistics to get us back on the road, it is our go to shop for truck and trailer repairs. i would not hesitate to stop in and get any issues on the road checked out here, they are the best in the area!

Jim Meadors

2023-05

Great people. Left a lower review just to see if the cared. They immediately asked what they could do better. The truth is nothing.

Jeffrey Laird

2020-05

The service department at Kenworth Sales in Lewiston takes very good care of own fleet of 6 trucks. they do ALL the service and DOT inspection. Fast Way Freight System has used them for 3 year and from Pat to Andrea and the rest of the team, thank you...

Cindi Padilla

2022-05

We were on a camping trip when our breaks locked up on the RV they went way above to make sure our vehicle was on it's way so we could enjoy the rest of our vacation. TOP NOTCH!!!!Thank you Los Padilla'sService: Brakes

Troy Flanary

2022-05

Excellent Services and great prices. Was there to help me with my rig no waiting and answered all my questions. Thank You KW Lewiston.

Russell Hardman

2019-05

I had the T680 that was attempted to be repaired by 3 other Kenworths and this one did it it took only 3days to repair due to needing a part but they hands down are the best kw in the nation and I have been to most across this great nation

Kevin Espy

2023-05

Did a great job getting our truck back up and on the road quickly.

Matthew Protheroe

2018-05

Do to a failure on the part of the mechanics, and the fact that they don't care to resolve the issue appropriately, I have decided that if I need repairs done on my truck, I will take it somewhere else, and even get a hotel room while waiting for the repairs instead of bringing my business to them. I will never return to this location for so much as a tire repair

C Amparan420

2023-05

Called this dealer re:seat covers. Very helpful. Unlike MHC Kenworth in Springfield, MO. Will do business there. Not MHC.

John Webb

2020-05

Sure they're expensive but very few truck shops aren't anymore. Whenever I have a truck break down Andrea in the service department does her best to make sure I'm taken care of.

Tyler McFarland

2020-05

G&G LAND AND LIVESTOCKTRUCK:20DRIVER: TYLER McFARLANDBunch of good ol boyz in that shop. your time and respect was upmost appreciatedwhat a crew. GOD BLESS YA'LL!!

Craig Carleen

2023-06

Be sure to visit Dirk for a new KW!The world's best!!

Dee Cooley

2021-05

Was very helpful to find me the hose that was needed for a Caterpillar engine very old one he found where at and gave me the part numbers