Companions Animal Center, formerly Kootenai Humane Society

Samuel Gekeler

2024-05

It looks like a good establishment and they do take care of their animals. We were left with a negative overall experience. The man with an accent was very helpful and friendly. The older gray haired women was rather cantankerous and combative. I genuinely feel sorry for the pets in her “care”.

Kenna M.

2024-02

We've been kitty owners since 2011 when we got our first pet. She was a stray, and from there, we've taken care of the neighborhood stray cats and have kept many as our pets. With the very recent loss of our two first cats back to back, one from sickness and old age, and the other from surgery complications, there was such a heavy emptiness. We've been long time supporters of CAC (when it was still KHS too!) and I am very proud to say today was the first time we adopted a shelter cat! We went in Tuesday to donate some food and see the kennel we adopted. There was a lanky fluffy black kitty who was gripping onto me through his kennel, and I knew in my heart he had to be ours. We went home, and after a bit of deliberation, decided to bring the sweet boy into the family. I made the appointment and we officially adopted him today, February 24th, 2024 and he's adjusting wonderfully already and is such a lovebug! The experience was fantastic and it filled my heart with so much joy seeing how passionate the staff are about animals. It was a very quick and easy process too, and since he's an elderly gentleman, didn't cost much. Welcome home Billi, we love you so much already.

MK nelson

2024-04

I adopted a beautiful medium length hair tuxedo male cat from here. It was within 15 minutes of closing time and they were very accommodating. He was a very smart kitten-6 months old. He was easy to train to stay in his fenced in backyard and loved to play fetch.

Rose Hicks

2022-05

My family had a very good experience adopting our sweet girl, Bailey Rose from this shelter. She is the perfect dog; easy to train, loyal, loving, and she gets along with every adult, child, and animal she meets. Kootneai Humane society rescued her as a 5 month old pup from a shelter in Texas where she would've been killed. It breaks my heart to think that someone would have wasted this precious girls life. She is now 9 months old and she is my best friend, she goes with me everywhere and is beginning service training

Haley Rupe

2024-02

If you’re looking for a cheap place to get your animals spayed/neutered then this is the place. Besides that this place was absolutely horrible! Terrible costumer service, they’ll try to belittle you if you’re young, and they’ll add additional charges for random things even if you already paid additional fees. The ladies at the front desk are so mean and disrespectful.They target young adults and try to scam them for more money. Belittle you by saying “do you need to call your mommy” and “are you sure you can afford that”. I definitely don’t recommend this place to anyone and I would not trust them with your pets.

Barbara Stamas

2023-11

I’ve been looking at these reviews and several months ago I found some information about a great number of dogs being rescued that were at the Companions Animal Center, formerly Kootenai Animal Shelter and being the dog lover that I am wanted to make a sizable donation to help with the care of these dogs. I called to get some information and found the person I spoke to was rude and had little information, this was so disappointing and I did not make the donation. Eight years ago I adopted my Pippa dog when she was 4 years old when it was Kootenai, she will be 13 years old next year.

Luke Andre

2023-05

We chose to get our female sheltie spayed here because it was 1/3 the cost of vets in town. I was somewhat worried they would be rough with my dog and just rush her through like an “animal sterilization factory”.Could not have been more wrong. They were incredibly kind, compassionate, and competent and it’s obvious they know what they are doing. They stitched her up really well and sent us home with 3 days of pain meds (Carprofen). I highly recommend spay/neuter services here. Only downside is the waitlist is a few months long.

Nathan

2023-05

The team at kootenai humane society were excellent: answering questions, courteous and helpful while maintaining a safe environment for those meeting rescues and others dropping off pups for some of their free programs.The huskies we came to evaluate for NW Snowdogs Rescue were much improved in health and happiness. They were gaining weight and playful under kootenai humane societies supervision and care.Check out their new building coming soon in Hayden!

ALYSE STALEY

2023-11

Came out to see dogs with a friend who is looking to adopt. The staff in the kennel were kind and informative. She was told us she needed to fill out an application before we could actually meet a dog. We left but then decided to return so we could get a closer look at one of the small dogs. When we returned the woman at the front desk with straight grey hair in scrubs, who wasn't kind when we first arrived, was so rude and unkind that we never even finished the application. We questioned if we could see the dog and she said something to the effect that it says on the website you have to wait and someone will call in about a week or so.My friend also had a volunteer application pending but in no way would someone want to be there with that kind of person.You not only lost an adoption but also a volunteer. That woman does not belong with people or animals.

Kelli Thomas

2024-04

Wonderful from the start. Zoey is a right fit for us. She's been a blessing. Thankful for her.

Sue Grondin

2023-05

My experience was very good. My Mercedes had her surgery and rabies shot and was delivered to my arms. She is recuperating safely at home. I would like to personally thank Kristina . She was so very very informational and so kind. I was blessed by her today for how she comforted me and Mercedes. Thank you all.

Idaho Farm girl

2023-08

Went in today to look at kittens. We recently lost our baby to kidney failure and my girls were so excited to go there.We were directed to cat room and processed to look and pet kittens.Not only were my teenage girls were so excited and the kittens were so happy to have us in their room. About 30 seconds in the room a lady rudely asked us to leave because we didn't have an appointment. I was shocked! Here my kids are I were there to possibly adopt a new family member yet they turned away from even looking. No one was there looking at cats or kittens, it was empty. Not only did we leave sad and empty handed but I will never go back. Their staff were so rude! Just a plan sad situation! We could have have them an excellent loving home

AKB

2022-05

I went here to get my cat spayed. During the pick up process, one of the elderly ladies treated us like we were all stupid, even after we explained that we've done this before. My cat quickly developed an infection, and luckily, they were willing to give her a check-up. Apparently, she was allergic to the sutures, so they gave her an antibiotic shot. When we got her home, I noticed the sutures were really close to the surface & looked out of place. She's still getting infection from the spots where they pulled the sutures up, and now, one of the ends is poking out. I've had two cats spayed/neutered at a different vet, and even after excessive licking on both their parts, they never reacted like that. I will show a photo of what's going on with my cat's tummy, so be warned if your stomach is sensitive.

Megan Matthews

2023-11

Found a kitten wondering my neighborhood and needing a home (about 3 or 4 months old) called to see if they would be able to intake since I have 2 dogs and I'm allergic, called multiple times just to get rude people and someone even telling me I was irresponsible for taking in a cat from the street if I was allergic. Called another time to get information about possibly rehoming her and getting her spayed, but yet again met with people who acted like I was an inconveniencing for calling. Used to be a great place with lots of happy people! Now just an overly strict breeding ground for angry people. Hard to believe that people who are all about saving and helping animals could be such jerks! Will never give my buisness, nor donate to such a distasteful humane society.

Bruce Berry

2023-08

I called and spoke with someone who said we could come in and have a meet and greet with the dog we had submitted an application for. A 20 minute drive just to be told that we could look at her through the window. I was very understanding with my response, and scheduled an appointment with the front desk for the next day at 1pm. I drove 20 minutes just to be told there was another appointment and, that there was no appointment scheduled for me. Instead of the gal that does the scheduling, Christina, coming out to have that conversation, she sent two different people out here to deliver the bad news until I asked for a manager. The first gal she sent was kind and showed empathy, the second with piercings all over her face showed zero empathy. The manager comes out and says that she told me this and that which was a crock. This place has gotten to be quite ridiculous, never answering their phones and never calling back when they say they will. Check out other adoption agencies, there are plenty more in our area.

Sydnee Henry

2023-08

I highly recommend adopting from here. This shelter is different from most since you have to fill out an application and wait for them to call you to make an appointment to visit with an animal of your choice. All of this information is clearly provided on their website. Filling out an application was quick and received a call that day. The staff was wonderful and friendly throughout my visit.The new building was spacious and clean.Overall I had a lovely experience adopting Joji from here. Thank you!!

Christina Fox

2023-12

They won't approve you if you own a husky. They basically judge before the ask. Worst animal shelter I've experienced

Richard Myers

2020-05

Kind and devoted staff! Great help finding our new family member: Sammi. She was a horribly matted, skin-and-bones stray flown in from CA... and we were lucky to be the first to take her out for a meet-and-greet.In less than 48 hours she was at ease in her new home, meeting many new human friends and sharing space and food with her new sister.I strongly doubt she could have felt as comfortable with us and our old girl so quickly unless she had been treated with love and kindness during her transition. They do great work there and we thank them very very much!

Tina Cunnington

2022-05

My dog is missing and they took all my info over the phone so they can try to match up missing pets with found pets. The lady on the phone seemed very concerned for our pet. If you find my dog please let them know. Thank You!!

Samantha Spraker

2023-08

We went there to look and play with kittens when we got there we told them that they told us where everything was and to go in back we were supper excited. We go back open one of the rooms to look and play with all the kitten and one of the ladies say we can not play with them we need an appointment to adopt or see anything. Maybe they would have more animals passing threw and going to homes if you didn’t need an appointment for everything. Don’t see the problem with sitting on the ground letting the kittens run and be all excited to play.

Shannon McCabe

2022-05

We had the best experience adopting our sweet girl Lassie now known as MacKenzie. Easy and fast. Shes the best girl and we got lots of little gifts and extras with her.

Tu-Ann Winter

2019-05

The amount of love that flows through this rescue is incredible! The animals are very well taken care of and they do their very best to find only the best homes for them. The staff and volunteers are made up of people who have a deep love and understanding for these rescue animals!Our 9 year old boy, Angus, is one of the best things to ever happen to us!

Lawrence Palmore

2023-05

(Cupid) Bear Palmore passed away from seizures at 8:15 am May 1st at age 8 after 7 years as the most loving and smart Service dog ever.

Sonja Rinehart (Twinkie, bognia)

2022-05

Was 100% awesome and totally worth all the kindness they returned my dog and didn't charge me after he was stolen and I had to drive 1300 hundred miles round trip to get him back and he's my service animal and best friend

Christyne Powers

2021-05

I adopted my newest forever fur baby today and the staff was great and you can tell they really strive to find the best homes possible for their animals.

Rudolph Garza

2024-03

Friendly and well run facility

Jeffrey Santos

2023-05

I've owned cats for 40 years. I only keep two cats, and when one of them passes, I look to the shelters for adoption. My oldest cat of 15 years passed last week, and I came in looking to adopt his successor. I became interesred in a 1 year old female that seemed like a good match for my 4 year old calico at home. The lady acted like I was there wanting to play with them when I asked her for more info on the cat. She then went to the back, came back and in a very short and condescending manner says "she is bonded to [some other cat] and I had to take both or none. Really?? It seems to me like they might place more animals if they didnt force people to adopt two when they are looking for one. Very dissapointed and a bit insulted.

Caitlin Engelbrecht

2023-05

Spaying/neutering/vaccinating your pets is very important. So if this low cost clinic is right for your budget, then I wouldn’t deter you. However, because they are low cost, do not expect any bells and whistles and prepare yourself to advocate for your pets comfort post op. I took my cat in for a spay on Jan 3rd and after getting home with her that evening, realized that I hadn’t been given any pain meds for her. I was very worried and upset as my cats spay was a little more complicated and required a larger incision. I called first thing the next morning but heard nothing. I don’t live close to their clinic, so I decided because my cat was in a lot of pain to get her meds through another doctor. The doctor was appalled that she hadn’t been sent home with any meds. It’s human to error and being a former vet tech myself, decided they must have just forgotten to send them home with her. It happens. But the kicker for me was when I finally received a voicemail from the humane society clinic. The man said they don’t send meds home for males, but females should receive meds. He didn’t know what my cat was but I could come get meds if it was a girl.In my voicemail I had CLEARLY stated my cat was a female spay and I was very concerned she was in pain due to her more complicated surgery. So he obviously didn’t listen to the voicemail and at that point my cat was 3 days post op. Can you imagine how miserable my cat would have been if she had actually gone three whole days without pain meds?! You try waking up from an open abdomen surgery where your reproductive organs are retrieved with a spay hook, tied off and cut out. Can you imagine recovering from that without any pain control?! Thank goodness I was able to get her meds elsewhere and she didn’t have to suffer. And side note, although neuters are less invasive, pain control for males should be at least recommended or offered. If owners decline it due to cost, then fine. But it’s still a surgical removal and male cats can and do feel discomfort following the procedure.I WILL say that the front desk staff were very friendly and welcoming, despite being very obviously busy. I personally will not take any of my pets there again, because I do not support their practices.

Aaliyah Huck

2023-05

I had to, unfortunately, surrender my 2 cats. The cat tech was really nice and made sure we knew they were in good hands. But the ladies on the front desk were very judgemental. Very snoody about us having to surrender them. If I didn't have to be there, surrendering the cats, i wouldn't be. Maybe you should have a meeting with your front desk team about being more understanding and less judgemental

Ashley Smith

2023-05

My family has been volunteering, and adopting animals from this humane society for the last 10 years. Great place to find your new best friend! They also offer spade and neutering services for a great price! Book online. Always friendly staff/volunteers there too!!