Gandolfo’s New York Deli

Megan Stappler

2024-04

We used to love this place, and they haven’t even been open very long. But they have new owners now they would not honor a gift certificate purchased when the previous owners were in charge. We had a receipt and everything and the owner literally told the cashier on the phone to “stop making their sandwiches” like we were some sort of criminals when they were trying to figure out how to ring up the gift certificate. You lost a customer today and I won’t recommend you to anyone else. Poor business ethics. Avoid this place.EDIT- The owner said they would not call us back because we left a negative review.RESPONSE TO OWNER: Your own employees were the ones that made the gift certificate that way, and we have a receipt for proof. I understand that it has been high turnover of employees it seems like but instead of trying to make it right, you just downright refused and insinuated that we had a faulty certificate. It really is unfortunate for customers to be made out to be the bad guys for something we had no control of and choices of your establishment. I wish you good luck and better future choices in your business endeavors.

Ethan Conger

2024-04

The food I had was super amazing, I love both their sandwiches and salads. The few workers I've notice work extra hard are Ellie, Isabella, and Rylea. The service was great for such a small shop, especially with getting new owners recently. This sandwich shop is such a good contribution to our community, and I'm so glad it's a part of Indian Creek Plaza.

amber short

2024-05

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Crystal Shnitzel

2024-02

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Cooper Christy

2024-01

This was my first time at Gandolfo's. They had a huge variety of sandwiches to choose from.Caleb was extremely helpful with picking my first sandwich. I had the philly cream cheese steak. It was mouthwatering, and had so much flavor. Calub took extra care in making our sandwich. He came out after our meal to see if we enjoyed our sandwiches. When he heard how much we liked them, he disclosed that he cuts down on time while enhancing the flavors by cooking the vegetables in left over juices from the meat. In my opinion, it would be a missed opportunity to not implement Caleb's ideas. Its faster and tastes better! I will most definitely be back! Hopefully, Caleb will be working.

Lacy Smith

2024-01

Took 1 hour and 20 minutes for 2 sandwiches. The girl who took our order also had some attitude and was rude. Would not recommend. The wait was just ridiculously long and if I could rate this negative stars, I would. There was nothing extravagant about about the food it was just regular and did not need that long to make it. There was 3 employees working very slow and I am very disappointed. I’m not going back here again.

Ashtyn Chabot

2024-01

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Paul M.

2024-04

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Matthew Forsythe

2024-03

The Rockefeller Rueben is so tasty! I'm from NJ and NY, so I felt a bit of home. Quality food and friendly service!

H M

2023-11

Last Friday, my friends and I decided to try a new food place. I ordered 12’’ Urban Cowboy and Pastrami on Rye from Gandolfo’s New York Deli. First I tried the Urban Cowboy which tasted like a regular chicken sandwich with a lot of sauces dripping from both sides of the bun. It was very good and very easy to eat, but that is something I did not expect from this sandwich. Stuffed with 3 different meat and cheese types, all of them tasted well together, but all of them lost their own unique taste, adding to this being just another overpriced chicken sandwich with a lot of add ons. Pastrami On Rye, well woah, that was one of the most delicious sandwiches i ever tried. Pastrami was 10/10 with the pastrami portion so big that it was coming out of the bun, however this sandwich was much smaller than the 12'' Cowboy. For a $23 Pastrami sandwich I expected something not just delicious but of value too. I ate this sandwich in 6 whole bites and under 3 minutes which indicates that the portion was too small for me. Overall, the first one was very tasty, but it was not worth the money, while the second sandwich was not worth the money for its size.

Virginia porter

2023-12

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Today’s Paradis

2024-04

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Cindy Tekus

2023-10

Stood in line for 25 minutes with only 2 people in front of me to place my order. I’m not really sure how many people they had working but there were customers that had been waiting 35-40 minutes for their sandwich order. Some were not happy! It was during the Indian Creek Festival but, if you know about an event, you know your going to be busy. Note: if you want a sandwich from Gandolfo’s in the plaza, and there is an event, call in your order well in advance.

Josh B

2023-08

Let me start by saying that the food is good, which is the ONLY reason it’s not one star. I have been frequenting this place since the soft opening, probably a dozen times. There have been issues from the very beginning AT THIS STORE. The other location off of Ten Mile doesn’t have these same issues.Repeatedly the store has been closed after the advertised opening time. Sometimes as much as 10-15 minutes after the posted opening time. Other times, if they are open, the store has one employee trying to get things going while another employee or two will walk in with their iced coffees. If a business posts hours of operation then they should be able to conduct business during those hours.On one occasion there was a small child in the store, her parent working. I typically have no issue with a child at someone’s place of employment, however the child was observed wandering into the back storeroom by herself, as well as going behind the counter. I would consider both circumstances not appropriate and dangerous for an unsupervised young child.There is only one register to take and process orders. There have been several occasions when the person at the counter didn’t have an understanding of the point of sale system, causing a delay in service to other customers. This is exacerbated by “to-go” orders through Uber Eats or another provider. Now the ONE register attendant has to deal with multiple issues.The longest I’ve had to wait for 2 sandwiches was 45 minutes after ordering. 45 MINUTES! How is this acceptable? If you don’t have the operational setup, or staff, to make 2 sandwiches in 45 minutes then there is a significant issue with construction layout and staffing.Today we waited for 12 minutes before we left. The 2 women in front of us and the person attending to them didn’t have any idea how to solve whatever problem was presenting itself, and not so much as a “we’ll be right with you” from any staff member. Meanwhile the 6-8 people in line are just waiting….again.I can NOT recommend this particular store. It has been mismanaged from the beginning. I truly hope upper management understands that I want that store to be successful, but I do not see that happening on its current trajectory.

Thad Everhart

2024-01

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S Giblin

2024-04

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Rob James

2024-01

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Kamille Lopett

2023-07

Similar prices to Jersey Mike's, but much better taste. 6' is enough to fill up and just honestly the best deli I've been to in the Caldwell Area.

Amber Jones

2023-08

Customer service is lacking and super slow service. I've ordered 3 times now and every single time it has taken 20 minutes to get a sandwich made.

Daniel Bean

2023-06

Went down Tuesday night farmers market had the Dogwood awesome can't say enough heading downtown for lunch

Paxton Stover

2023-07

Best sandwich place ever! So fresh and so fast, will definitely be back!!

Noel Smith

2023-10

If I could give negative stars I would. Horrible service. Lost my order and almost refused a refund. Will never go back.

Pat Walters

2023-06

I love this place. The best chicken salad sandwich. Lots of great sandwiches.

terry marinos

2023-07

Best Sandwich in Town on of my favoritesHamilton Bridge on rye yummy

Liz Lund

2023-07

First try and not the last. Had a Reuben and it was amazing. Highly recommend!

Manuel Tijerina

2023-06

Placed an online order, which took my money and it was closed, order was placed well within business hours. Why are you accepting orders if you are closed!!!

amie

2024-05

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Kevin McBride

2023-06

Amazing

Jared Voorhees

2024-04

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