PetSmart

Raisa Melendez

2023-05

This was our first trip to this location and we fell in love. We ended up adopting two kittens from their lot. We went inside to spend time with the kittens and when we met these two, they were ours. The adoption process was quick and simple. The workers are super attentive and thoughtful. They assured us regarding the kittens' records and gave us plenty of insight to make this a very easy transition for everyone. We're so happy with the new additions to our family. I recommend coming here in person and getting to know the store.The other workers stocking the place and helping us as cashiers are super knowledgeable and patient. I know we'll be back here for more supplies for sure.

Truckngirl

2024-04

Great store, sketchy neighborhood. Security is on site. I've never had a problem. Pretty good selection.

Jill Puntigam

2024-03

I remember selling lemonade and kool-aid to the carpenters that were working for my dad. We lived in one of the houses for a few years I think. That was probably my favorite house out of them all growing up. My dad was doing pretty good for the times then, he maintained a high standard for his material things. He liked style and quality. I'm amazed that the houses go so high as 3.5 million. Wow , I did this review a while ago and I don't think this is for pet smart. it has nothing to do with pets or pet smart store. And I do go there all the time for my cat and fish and one granddaughter that is a d o g . It's way cheaper than the super markets and we all like it.

Rayne Lau

2024-01

Despite being in a very challenging location, service was friendly and prices good. They were the only store to carry the limited ingredient food I needed for my best friend. My new favorite pet store!

Mark Hodgson

2024-02

Well stocked with supplies for most pet breeds, and also have a grooming salon in the building. Be aware, although there is a large homeless population on the street outside, they have never bothered me when I have been shopping here.

Conrad vierra

2023-08

This is a very friendly enviroment and family oriented. Pet friendly also might I add. We went in to lool at fishes and ended up coming home with a domestic shorthaired kitt3n named oliver.

MI_Commo Gaming

2024-01

I wish the location was better but the store itself is really nice. It is stocked with tons of brands of food for all sorts of animals. The toy selection for cats is really good, and mine love the toys. Staff have been friendly every time I've been there.

Ryan Covey

2024-02

I ordered a 48" crate for pickup. By the time i got it at home in Kapolei, I found out they actually put a 36" in my car. Had to call 3 times before somebody actually answered and verified that they did have it in stock, and just gave me the wrong one. Ended up returning to the Kapolei store and ordering the correct size from their competitor.

CowboyEnHawaii

2024-02

Such a great store. Organized and easy to find items. The team members are super friendly and are willing to help with any questions.

Eugene Calara

2022-05

We were in town happen to go get some fish and aquarium items for mom and ours at Kalihi pet but seen this pet smart branch in Nimitz. So we shop here instead worth &200 plus . I like the store variety of fish products .. pet smart: fish smart I say.. but my dismay when my wife who is pregnant -trimester with me and a 4 year old boy needed to use bathroom she frequent use bathroom due to her pregnancy…. But the store staff -NOAH was saying it’s no public restroom due to the homeless messing up..?!!!?@“!To me do we look like homeless?? It’s just a call of nature and special consideration for a pregnant woman?? But I guess staff Noah is just blind to see the need of a customer?? Not SMRT people.. !!! Hey I understand company policy according to your situation but humanitarian reason and customer service bringing $200 purchase, pregnant woman can’t use to ‘pre’???!! Where is your SMART brain??? I’m sorry just got oust off I almost wanted to return my entire purchase but I wasted time going inside store and look around.. so sad, really sad of this experience?!!!! I hope your CEO see this comment ot the state to mandate the law to provide a public rest room for emergencies and customers… hello???! Customers not homeless!! Get your brain smarter please!! Can’t believe such bad experience here👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻🙄it’s like a big joke!! !!! Oh btw, 2 different item on 2 location shelves exactly the same but different price and Noah said he don’t know?? Maybe the person did not remove old pricing??? Of what???! Very smart answer!im just post and sad how sales associates sometimes don’t think outside the box!!! A grade school is smarter in this case! Don’t delete my post I’ll be on the look out , I can use social media to bring my frustrations if this warrant my customers feedback.

Daniel

2024-03

The new manager, tatiana, is really doing a great job at bringing it back up to standards and above. Very please with my most recent appointment for my husky.

Shelby Lynn

2024-04

Nice Petsmart, usually low on stock, and alot of homeless people literally right outside the door. Other than that nice spot.

Bob Hayes

2023-11

Great if you need what they have in stock, but don't expect help with an online product or with wireless orders. The fella we talked to was curt h "we dont have anything to do with online - you have to call their customer service tomorrow." That was what he said, but what he communicated was more like, "yeah, good luck with THAT."

Don Fasone

2024-04

First time in this store.Great prices with a huge inventory. Helpful staff.

Melissa Baca

2023-12

Highly recommend training classes with Teneshia. If you’re on the fence about paying for the classes, they are the most affordable I’ve seen here and very helpful. Teneshia is the only trainer at this store and she’s amazing. She’s very hands on and personal with the dogs she is training. By the end of our 12 weeks (2 classes) our dog was so attached to her. The training she provides is helpful and I can actually see a difference in our dog from when we first brought him in and now.

JM C

2024-04

They have a pumpkin pup cup in the fridge section. My dog really loves it! Coming back for more!!

Reuben Xdanao

2023-08

Wonderful first experience with grooming department. When we picked up our dog he was beautiful !Everything we wanted done was done with excellence. Groomer very patient and knowledgeable about our dogs breed and didn't force him to do anything he struggled with. So loving to our dog.

Ivan Erickson Galang

2019-05

Groomers are really nice. They open early to accommodate customers for groominh. Kerri-Lynn is so professional. You can say she loves her job.

Dara

2024-04

Great store terrible homeless problem. At its right in front of IHS. They need to be swept.

Rev. Carl Nelson Nilges

2021-05

This manager stood and posted for his photo. He was very nasty, prejudicial, and discriminating, not to mention threatening when I -- who is a himeless, disabled person right now -- becausse 5he Keiser Permenente through be our of the s e rest, instead of sending me on to another safe, like medical facility that could care for my medical needs as a disabled person, and this manager co tinued to harass me and threaten me, when I just went into the store to cool down when I was overheatibgvfrom the Sun, as I waited for my Uber! The who store witnessed his b ad attitude, even some making direct comments to him about how nasty and inappropriate his actions were!

Lis Torres

2021-05

Discrimination today I received part of the Pet Smart groomer july 28. Yesterday we confirmed the appointment for today at 12:30 pm upon arrival 15 minutes before and after looking for all possible excuses I refuse the service. Claiming that she was not comfortable with grooming our Logan. 12:58 pm we left extremely disappointed not to receive the usual service from them.

Not So Average Kiki

2023-08

The store itself is decent. They don't always have things in stock but they have a pretty big variety of items compared to places like petland. The prices are also way better and if you get the app then you can save a lot of money and get a decent amount of points. I got a fish tank and a bunch of filters for half off which saved me about $100. Most of the staff are friendly and some have helped me pick out things to get for my aquarium. However, there are a few downsides. One thing I don't understand is not being able to cancel a pickup order. Once you place an order it cannot be modified or canceled. This means if you buy something that you didnt need by accident you would have to return it. Speaking of returns one of the cashier has a VERY bad attitude. When we tried to return an extra fish tank we got he quickly became inpatient because we forgot which number we used when we ordered it. He started acting like we were dumb and looked visibly upset and started to sass us. We were kind and brushed it off as people have bad days but we went back in today to pickup some stuff we ordered online and the order wasn't ready. No big deal as they let you grab the items off the shelves and the cashier scans it for you. The same guy was there and he made a big deal and said we should "wait for the order to be ready" instead of coming in and grabbing it ourselves even though the manager of the store said it was completely fine to do. He started talking about how it's inconvenient for them and how annoying we were. He also started to sass us again when we said we've done it a few times before and said he "did not care." Crazy how one person can ruin a shopping experience so fast.

Barbara Webb

2023-08

Ruth is absolutely the best! If you want your dog groomed, right, ask for her when booking your appointment! She is gentle with our dogs too. They love her, when we say, "You wanna go see Ruth?" They get so excited!

Randy Medina

2024-02

Store itself is neat and clean but across the parking lot is a large homeless encampment and sketchy.

Donna Huck

2023-05

It's not in the best of neighborhoods but it's worth the visit. All the employee's there are super nice and very helpful. The deals are super awesome also, especially when you adopt a kitten from them. It's almost unbelievable how many deals they have me for my kitten. Trust me, you'll love it!!!!

C Maiurano

2024-04

Quick stop with good customer service.

Jamie Shigemitsu

2023-08

Gabrielle the cashier at PetSmart on Nimitz Hwy was no help at all and obnoxious. She was like slow motion and barely thinking. Bad customer service and it made my experience bad enough to never return to any PetSmart

Mina Mcbride

2020-05

I am pleased with their new looks. Thank you Michelle for taking care of my babies.

Fugeman

2023-05

Not bad if you live by the area and need any pet supplies. The employees are nice and helpful. Only downside,there is a lot of homeless in the area. I mean a whole community of them. So be careful at night.

Jimmie Jenkins 3

2024-02

This place is always clean and employees are helpful but scarce.