HPM Building Supply - Hilo

Rob Harrison

2024-01

Very nice store. Great selection and wide variety of goods.I so wanted to do business there. Researched places to buy koa wood while on a cruise around the islands. Called the store as we arrived in Hilo to confirm koa inventory. Arrived and was pleasantly surprised by the inventory - many nice pieces to choose from. Located in a back corner of the store, I chose a board and then looked for an employee to help me in getting the board cut into pieces I could pack in luggage. No joy. I was prepared to buy a $70 piece of koa yet no one would make two cuts in a 1x4 board! I should have purchased a handsaw, used it in the parking lot, and then returned the damn saw! Rather shortsighted, in my opinion.

captain b

2023-11

just about the only store I've run into in Hawaii that tries to force their societal conformity not allowing you in the store with your bare feet. seems they have forgotten where they came from and they are out of touch with reality, the societal norms seem to have a stronghold on their values. humans are the only animals that wear shoes and try to force their ridiculous values on others.Iv been at Sea sailing for the past few months and stopped in Hilo Bay to do some refitting and restocking out my boat and supplies. February Im sailing out on a 4+yr cruise around the world. everywhere I travel I try to only shop at local places rather than corporate enterprises like Home Depot which is where I'm headed now so I can help line the pockets of the corporation rather than keeping it local. 🤦🏼‍♂️living the pirate life 🏴‍☠️ i will not conformas for the stuff or prices I'm not sure I only made it 10 ft into the entryway but it looked like it had a lot of stuff in there.

Mr Miles

2023-10

1. They load lumber so you don't have to2. They don't sell junk products3. Their building materials prices aren't ridiculous4. The people that work there are smart and know stuff5. The parking lot isn't a nightmare6. See #1

PIMARINE

2023-10

Great at locating all the specific parts on this island. Also has the option for full on house plans. More specific than Home Depot, if ever needed.

Mariner Revell

2023-12

HPM 100% locally owned and great service you will not find at big box mainland stores!

emeline renz

2023-05

HPM is a go-to for all things home improvement! Everyone is helpful and I (almost) always find what I'm looking for, and definitely find what I was expecting to find. The store is well organized, clean, and easy to navigate but everyone is eager to help! Today, I used the restroom (in a hallway near hardware) for the first time and it was clean, well supplied and very functional, unlike other big retail stores. We are truly lucky to have such an amazing, local hardware store! Mahalo HPM for your service and dedication.

Breanne Schmidt

2023-05

This place was great. We spent our entire trip trying to find something for my husband to bring back for his hobby, HPM had an abundant amount of the Koa wood we were looking for!The woman that helped us was so nice and helped us find exactly what we were looking for!

michael phillips

2021-05

great service..... had a quick small repair at a rental had everything i needed HPM is the place not crowded very safe atmosphere with all protection in place in store for the covid 19

lani Scott

2023-08

Spent $400.00 in lighting fixtures and when we attempted to return..with receipt..we were told Sorry it's been too long and they wouldn't take them back..gotta love corporate greed...back to HomeDepot I go with alot money that I wanted to spend locally but oh well!

Mokulua High Performance Builder

2023-06

As a General Contractor, I recommend avoiding this place and going to Honsador. HPM Hilo is extremely disorganized and terrible at following through on any significant order, they have little or no credibility and have cost me thousands of dollars. From sending my windows to the wrong island to taking weeks on end (with no communication) to follow through on an order and lying about it. It's just not worth the headaches and dealing with their disorganization.

ryan yanazaki

2023-11

Great place for building materials! Locally owned! Awesome staff!

D C

2019-05

Great local hardware and home improvement store. Sure, sometimes it's more expensive than the "big stores," but I've have always found the help that I need and none of the frustration. Lumber selection is extraordinary, and there's a design center attached for remodel or new build help. You can even buy a house here if you want. Truly exceptional. Always shop here first.

Sarah Kkmanu

2021-05

HPM is awesome! The store is so clean and organized. Always get someone willing to help you. They even offered to wrap up my sheet rock so it wouldn't get wet! Feel better supporting a locally owned business. 10/10 recommend from beginners to pros

Lee

2022-05

Very helpful and friendly employees. They greet you at the door, they ask if you need help when they see you wondering around clueless unlike some other stores which I won’t mention because I don’t like to throw other business under the bus… HOMEDEPOT! 🤣 go check them out. Cant beat the customer service. Especially in Hilo. Top of line business.

Jake King

2022-05

The people inside were nice. I'll still go back. Warning: Marketing is a big lie. I got a "Welcome to the neighborhood" coupon in the mail with bold letters stating "Anything" I could fit in a bucket was 10% off. It was not, 75% of the stuff was already on a discount. I'm sure there was fine print stating stuff already on discount wasn't "anything", but for a meager 10% I thought I could trust the advertisement without lawyering it out. In the future I'll take my chances more with the Chinese goods from Amazon that I can trust more than HPM. The $15 they saved on me at the cost of my trust wasn't worth it in my eyes.

John DiChristina

2022-05

I came to find a competent supplier for our new home build. We built ground-up over this summer. Folks I dealt with; Janel, Merrillyn, Kapua, all very savvy and super helpful. We went over budget big time with the price hikes this summer but price and service always went in favor of HPM. Highly recommend.

Jason Owen

2022-05

Good folks to work with. If they wrap the drywall to protect it from the rain on the way home/job. Make sure you ask them not to put the finish side down. It gets chewed up a bit.

Kainen Bohol

2018-05

If you need help this is the place to be, every 4 or so isles there is a rep ready to assist, they have everything you need to build a house. Cashiers are friendly and knowledgeable, had to look for parts to build a bolt on bracket for an elaborate mount, the gentleman that helped me was awesome letting me bounce ideas off of him and he showed me the differences in appropriately grading the hardware for the job.

ali

2020-05

Locally owned hardware store. The customer service is great. The selection is good and the prices are decent. You'll prob find it cheaper at Home Depot, but Im in and out quicker (and easier) at HPM

df bb

2023-05

Good service, but the website is difficult to navigate. You should learn from home Depot and Lowes. Many time I wanted to buy things from HPM, but couldn't search

Blair Boucher

2020-05

Purchased our beautiful bathroom vanity here. More recently purchased our PCA Screen Doors, hold up better in Hawaiian climate (no rust issues). Wally Iopa was fantastic at helping us select & order doors. Like many have mentioned in reviews, super customer support!

Nancy Benton

2019-05

HPM is the place to go if you want good customer service. The big box stores just cannot compete. I have ordered construction materials from both and there is a stark difference between them and HPM. I am now a loyal HPM customer.

Jonathan James

2019-05

Imagine a building supply, with helpful on point staff, good selection of pro gear and materials. A place where you don't hear " It is not my department.!!" Yes, you are not at Home Depot anymore.!! Enjoy the difference.

Marty Cockett

2022-05

All the painting supplies we needed at a great price. Customer service is excellent!! Glad to give this local business our business!

Torsten Masteit

2022-05

Great areal with big parking lot. Different pick-up locations. Helpfully staff at Customer Service and Home Planning Center located in another building.

Chucky Chuck

2021-05

The 2nd most expensive hardware store in Hilo. Get the same products down the road considerably cheaper at the Home Depot. The senior discount is a joke...Double check your receipt for the 10% that's offered.Staff here has always been unhelpful to me as most don't know a thing about building supplies or tools.Save time, save money, and keep stress levels low by shopping at Ace or the Home Depot.

James Ogden

2019-05

Had my order ready as planned. Very helpful and nice. I stopped shopping at Home Depot because of the rude peoole and ZERO CUSTOMER CARE!THANK YOU HPM FOR GETTING IT RIGHT TIME AND TIME AGAIN!!

Zion Timshel

2021-05

Some core materials are very expensuve compared to Home Depot. Our project delivery was short a pier and all the roofing :( they did partially rectify

JoshandCharity Norem

2021-05

HPM is a great local hardware store. They are always happy to answer any questions a person has, and will even recommend a competitor if they can't provide the needed supply.

Doug Hilo

2015-05

Normally Im an HPM fan but lately things seem to have slipped...Moving the paint Dept from a convenient drive up, into the main store, now requires a hundred steps to get in to find a clerk youve never seen before and then they and you have to do another hundred steps out to the front or back parking...where it was almost no steps before....This is an Improvement...??Next is turnover in the Lumber Dept....used to be pleasant knowledgeable crew who knew you and lumber well.....now it seems like they change every month or so.....so being a "Regular" has no value whatever....