The Home Depot

Ken Hallam

2024-04

Always handy for all kinds of goods, we all know. But Carpenter bees trapThey work. Warning read all boxes. Electric lawn movers look the same, but important details like push or self propelled were lost in the boxes word salad.

Samuel Garcia

2024-03

They didn’t have anywhere near close to the amount of wood that their website said they did. Why didn’t I call ahead? I tried. All Home Depots I’ve been to struggle with customer service/ staffing.

Jack Miller

2024-04

Tim Morris gave my wife and I a different level of customer service and care today. As first time home buyers, we have some big appliance decisions coming up. He walked us through each appliance with compassion and extreme knowledge. Home Depot is lucky to have him! Thank you from my wife and I Tim!

Joe A

2024-05

I came in today, 05/02/24, with a list of random items spewed throughout the store. Due to recent life changes my mind was like scrambled eggs. David (unsure what department he’s in) and another associate approached me and asked if I needed help finding anything. I gave them the story of what recently happened. David helped from start to finish and I can’t begin to thank him enough for the care and expertise he gave me throughout my time at this location. The other associate helped as well but was pulled away due to other customers. Thank you David and Thank you Andy (SM) for the associates you all have here.-Joe Arnold

EA S

2023-11

Shopping for fall additions to landscape and sprucing up my outdoor space I visited 3 times and found helpful associates ar different hours. Kevin helped me load trees shortly after 6 AM! Ashley and Rory helped me get 6 Arborvitae green giants in my suv at 8 PM. Later I stopped in for pressure treated lumber and Mike B was super helpful. This is my do-it-herself store!Loved it when they gave in person DIY workshops. Now they offer a wide variety of virtual classes. So much to learn and HD helps.Doers get more done because HD opens by 6AM! So much to do and plenty of time with these store hours.

Donnie Cantrell

2024-01

Shout out to Robert, that works early in the mornings when I come through Home Depot! This dude has the best customer service skills I have ever seen before! WOW wish he worked for me! Thanks Robert and Thanks Home Depot! 😀

tina rivera

2024-01

Bought a floor display (because it was the last one) outdoor holiday blow-up which is something I've done at this location twice before. Both previous purchases were boxed and the stakes were included. Well there was no box for this one which was okay but when I asked for the stakes to set it up the store associate said I had to buy them separately which I did because I didn't want to overreact but I feel I should have asked for a manager. I got the feeling they just didn't want to get up to look for them. The display is cute and my granddaughter loves it but I'm dissatisfied with the service and I'm not one of those folks who just likes to complain...

Jeff Martin

2024-01

I was in the electrical department and asked an employee where to find the part that I was looking for. He was honest and told me that he did not know since he worked at the service desk, but that he would find someone who could help me. A few seconds later, I was helped by a very knowledgeable employee. This is great customer service! The first employee did exactly what he said that he would do. He knew where to get an answer for me.

Sana

2023-12

Service 0/5We visited here on 6-17-23. As we entered the store, a young white female looked at us and didn't speak but we watched her greet and speaking to other white customers as they walked in.We had an issue with a product that we bought from home depot which was defective. The same rude young lady had to call the manager for the return since we did not have our receipt. They both had 2 different stories, shw said she can return with our ID but the manager said he can't return in and that our drivers license is basically fake. He basically accused us for stealing and said some very inappropriate things to my husband. We were both treated like thieves.We were told by another employee that the same manager who spoke out of line to us is a racist person and many other customers and employees have complained about that particular manager.We have contacted the home depot but no one has yet to get back to us.I'm seriously thinking about posting the video on my social media because I want other people to know that we have been discriminated and treated like thieves! Unacceptable!!!

God's Blessed

2022-05

Entering the parking lot, it may appear that this location has very few parking available but there are sufficient spaces available. Friendly staff and good service while shopping at this location. Most items were in stock. Store was kept very clean and organized. Little to no wait times at checkout. Self checkout was great too.

Michael Crosby

2024-05

One person working in the plumbing department, handling a non-plumbing issue. Waited 30 minutes. Decided to go to Lowe’s. Pretty frustrating.

Dale

2024-01

Home Depot is a sufficient home supply and remodeling store. If you need help finding anything, I recommend you go elsewhere.

Kross kris

2023-11

Pete the greeter gets a zero today for customer service. He was very selective of who he greeted. I even went through the entrance twice to make sure this was not an isolated incident. Please replace this greeter if he can’t speak or treat everyone equally.

Bayleigh Frerich

2023-10

Had the unfortunate pleasure of interacting with the customer service manager at this Home Depot named Dan. Dan needs a lesson in customer service. He was immediately judgmental, treated us rudely, and could not be bothered to offer any solutions to our problem. When we asked for recommendations he truly acted like we were idiots. I would not recommend this Home Depot, especially if you’re needing any help at all if he is over customer relations.

MzKrush

2019-05

I love this store and normally have great experiences here. I am a novice DIY-selfer who relays tremendously on this expertise of the workers here. I have spoke to just about every dept. and each person has been extremely helpful with the exception of one or two sales associate. The reason for my 2 star rating is because this situation went to the store manager, about the poor service of door installation not properly handled by their outsourced company. He basically deflected that he can not manage what happens outside of his store ( I am sure you have some input) because I would not be dealing with R.F. Installers if I had not visited your store. Anyhow, it took 2 months to fix a storm door installation. Do not use RFI for your installation projects. They have no integrity, they failed to show up for at least 6 scheduled appts, along with numerous phone call to the area manager of RFI. Promises made and no follow through whatsoever. Shame on you both but primarily, Home Depot. I guess I need to start going to Lowes because apparently you don't care about your customer.

Vishal Ali

2024-03

Waited 30 min for help at Washer and Dryer no help arrived lost my $1500 business for sure. Heading to Lowes.

Kara Byrd

2024-04

I love home Depot I only go to that store as they are great

Carol Bryan

2023-09

Allison and Victor were so helpful and very nice to me and helped to assist me with my purchase. They both made my visit there so much easier. I will always recommend this Home Depot to my friends and neighbors.5 ⭐️ star service!

Michael Duke

2023-11

Hunter was amazing, I really appreciate the time and shove effort to get my delivery to me on time, it's a major job. Over 2,000$ materials package and I'm going to bid a full house renovation/attached new 2 car garage, workshop, and additional office for the lady of the house.

Jill M

2024-01

Brandon was super helpful and friendly at the paint counter! Helped us with all the questions we had

screwball squirrel

2024-04

Employees are miserable. I know more than they so.

Michelle Mobley

2023-09

I came here for plumbing supplies.Donnie, in plumbing, at Home Depot on 92. EXCEPTIONAL!!!!! This was the most helpful, friendly, polite, knowledgeable HD associate I have ever met. In this day & time, it's refreshing to meet someone who wanted to help us and wasn't on their phone, didn't ignore us, didn't avoid is or groan when we asked for help. Donnie went ABOVE and BEYOND my expectations. He went over our list of items and retrieved them line by line, and when neither of ius could decipher our plumber's verbiage, he waited for us to call and went over exactly what the plumber, on the phone, described. SUPER patient with us, and NEVER lost his smile. Once our list was completed, he even double checked EVERYTHING (list and items in the cart) and made sure the list was completed. This is definitely a role model for Home Depot to have and use!

Michael Brand

2020-05

I had a cart full of sink plumbing parts to fix a already poor plumb in from a previous home owner. Greg, the plumbing man, saw my cart and took charge in helping me out. Within minutes, he had my kitchen sink re plumbed with the right fittings. His vision turned out a real professional repair. I’m super thankful for his help. He saved me a great deal of trouble.. Thanks Greg..

perry smith

2023-05

I have been coming here for years at least 2-3 times a week. I love everything about it except the paint department. On average I wait 20 minutes just to be acknowledged. Tonight I was there 2 hours before closing on a Monday night. I stood at the paint counter, once again, unattended for 20 minutes. Not a soul in sight except a couple employees stocking paint who just ignored me. I recommend anywhere except Home Depot Woodstock for your paint needs.

Kamilah Terry Lagardere

2023-09

This is the worst company for purchasing new appliances online. I bought a new fridge and the people refused to connect the new fridge and disconnect the old one. I paid extra for haul away and they want me to pay someone else to to come out for a additional charge. WORST CUSTOMER SERVICE. DO NOT BUY ANY APPLIANCES HERE GO TO LOWES.

Tammi

2023-08

An AC unit I needed was not on the floor even though the inventory showed several in stock. Jade realized that they were on a pallet on one of the upper shelves. Jade and Rick spent some time locating and then bringing down the pallet. Their extra effort is so greatly appreciated. Jayden then loaded the unit so that it stayed upright. Jayden also went the extra mile to ensure that I had no problems with the new unit.All of their efforts remind me why I always shop at Home Depot. Thank you, Jade, Rick, and Jayden for all of your help. I appreciate you.

Robert Withers

2024-04

Kathryn at the garden section helped me get my military discount and saved me some money! Thanks for the help!

Tracy Shaw

2023-05

Zero Stars for Home Depot Woodstock's Appliance Customer Service and 10 Plus stars for new appliancesWe bought a beautiful new GE Kitchen Suite from Home Depot in February from a new “Part Time” appliance person named John. We discussed in depth the removal of three of the old appliances and moving the refrigerator to the garage. This was not one appliance, it was the entire kitchen suite at a cost under 4k plus an added warranty on the refrigerator.Over a month later the appliances arrived, via a third party delivery who said removal was not on their work order. Imagine our shock with an old refrigerator in the breakfast area, a stove sitting in the front entry, a dishwasher and microwave in the garage – unacceptable after requesting removal. We felt it was a correctable mistake, so we went back to the Home Depot store in Woodstock on Highway 92 at Interstate 575 where it was bought. A lovely young lady at the Customer Service desk walked us back to appliances where we met the second nice, helpful person who went in search of Valarie Houz, Customer Order Specialist. Apparently, she was the one who could help.Valarie showed up and was overly focused on who the sales person was. She didn’t recognize the initials. We had our paperwork in hand. We were asked if we bought the appliances from that store. You have the paperwork. I remembered the sales person’s name incorrectly, it was a John not a Dave apparently that was important to her – we were told he is no longer employed there. Did I need to know this? Valarie Houze was absolutely no help. She said, “It was delivered today? We can’t help you. If you had called two days ago, we could have added it to the work order. You can call a junk removal company. We don’t do this for anyone after delivery, not just you. It wasn’t on the work order.” Really. We were sent right out the door bewildered (angry) by such bad service.Sad to say, any Customer Service was thrown out the door after the purchase/delivery by Home Depot. Buyer be warned –Do you WANT to spend your hard earned dollars at Home Depot and something as important as removal is left off a work order - YOU will be left with no help whatsoever. If we hadn’t already installed the refrigerator, I would have asked them to come get all of it and bought the kitchen suite at Lowe's. Now left with two sets of kitchen appliances and figuring it out. I do not recommend Appliance shopping at Home Depot - Woodstock to anyone. Go across the street to Lowe's.

Chris Mitchell

2024-02

They almost always have what I need and their staff are always very helpful

Matt Cas

2023-05

Not my favorite home depot to shop at. However, today, it was along the route we were on for our errands, so we made due. The layout is a little unintuitive, and it feels as if it caters more towards contractors than DIY'ers; no big deal.This time, we had the pleasure of working w Donnie and he was fantastic. He communicated w my kids, made them laugh, made me laugh, was all about the project I was compiling items for, and in general went far and beyond what our usual home depot employees typically goes.Donnie made the trip and I'm so happy I stopped here today.