PetSmart

Robin Rice

2023-11

If you live near Woodstock, GA. and want your dog to have a grooming experience with someone that loves their job I HIGHLY recommend taking them to see Gracie. Everyone in the grooming department there was extremely kind and Gracie set the bar high for my expectations with a dog grooming service! Thanks for taking such great care of my dog, Kupo.

behnam1856

2024-02

Great location! The team is very nice and they are very helpful. Shout out to Cassandra for finding my recipe and the cashier that made my experience very easy and pleasant.

Sarah Housholder

2024-04

Everything is so clean and everyone is so helpful and kind

Lorianne Chappell

2023-05

What a wonderful group of people! Cheyenne, so sweet and kind, did such a wonderful job making sure my sweet Buddy Dude was well taken care of and very well groomed! The entire team went above and beyond to make sure we had an excellent spa day for him and a spare clean bill of health to ease me nerves! Buddy's Big Day Out. 10 out of 10 will always recommend!!!

Shannon Moore

2022-05

Very friendly and helpful staff except for one employee that got upset when we took back a guinea pig that was not getting along with our other ones at home, this was within their policy. She didn’t was to give us another one. She finally did and they all get along very well. She told us we would have the same problems again.

Toni Corta

2024-05

Need more fish supplies. Like rocks and lots of items. Maybe some WWE action figures for my aquarium.

King De'Andre “KDAS714” Smith

2023-05

It's a wonderful to have a place you can go to when you're not aware about how to take care of your animal that will take time to explain to you and provide you with full understanding about opportunities and benefits and what to do regarding your pet. I highly recommend using this pet store

Smc

2023-08

Not too pricey, there wasn't a lot of people to answer questions. The cashier was nice. They are not the most expensive supply for sure, but the customer service could be better, like having more people working the floor, as opposed to none maybe. They do have good deals, and when it's staffed, it's much better.

Joan Parilak

2023-10

Dr. Bell is great. We were there today and her assistant Ivory was exceptional.Our dog is very timid breed and was mishandled in the past in Va. and Ga.He is fine when he isn't mishandled, but aggressiveness makes him frightened as a person would react. He starts shaking and howls. Today was a good experience for our dog. Those two know their job well. Thank you both.

Maddox Miller

2024-03

good product but not great service there seemed to be only 2 employees around the floor

Timothy Villegas

2023-06

Took our dog for beginners training. Rachel was our trainer. She was awesome. Highly recommended class.

Angelia Balentine

2020-05

Book you appointments early if you want to get in over the holidays. They fill up fast! I snapped a picture the day I went in because they were grooming six dogs and all of them were white, including mine. I would give them 5 stars, but our dog wasn't dry when I picked her up. The groomer said she just towel dried her because our dog "was giving her the side eye." I would have liked the groomer to dry her anyway. Our dog is very easy going and loveable. I do like that they give you a report card on how your pet did that day.

Rebecca Johnson

2020-05

I have a new puppy and he is about to start formal training. I need supplies, had questions on proper size/fit, recommendations and where to find items. I was patiently helped until I had no more questions. I think cost of items can be a bit prohibitive but the service I got yesterday was amazing. One of the (non-training) things I bought was a bed for the little one (below).

Mys Teri

2024-04

Found exactly what we needed!

Marsha Joyner

2020-05

My dog, Brody, was groomed there today and looks so cute. Lacey did a fantastic job. I asked for her to give special attention to the hair around his mouth and it looks perfect! I was very pleased and if Brody could speak, I think he'd say he was pleased also.

Allie Benoit

2019-05

1st time at this location, I've been to the 2-3 surrounding petsmart grooming salons as well privately owned grooming salons and this was by far Bandits best experience! He wasnt terrified and desperately ready to come home, he didnt even howl angrily at me for leaving him there for a few hours when i picked him up.The staff was amazingly friendly and professional and seemed to genuinely enjoy their jobs and commitment to high quality care. Bandit came home smooth, sleek and like he was a new dog! Smelled great, clipped nails, clean teeth and breath etc... Mind you he was a complete ragamuffin dropoff and they gave me back my handsome boy with a smile.My favorite part was the Pawgress Report they also provided, just that little bit extra really made all the difference. Will certainly be back again! Ask for Kenzie she is phenomenal!

Brittany Flem

2024-03

Typical petsmart. Your basics are all here. The shopping complex it is in is very nice.

Sheri Bizzell

2023-09

Try to return an item that i bought online and picked-in store 3 days ago. I had my receipt but because I used after pay as my payment I was turned away. The manager said you can only have store credit bc they can’t prove what card I used when I had the card in my hand. The last 4 of the card number was on the receipt. The manager was nasty and made me feel as if I had stolen the items. Lost my business.

Brii Brock

2023-10

This review is for GROOMING Only:We've patronized this location about 3-4x. Today was our last time. Each time, the attitude has been...off-putting to say the least. We tried to be optimistic. My visit before last (approx. 6 months or so ago), the male manager informed me that he just inherited that location and was trying to do some major work on the backend for the team. That's the ONLY reason we returned THIS time 🙄 Never again.I have a total of 3 dogs. Two small (Yorkie & Coton De Tulear) & one large (Labrador Retriever). Both of my tiny ones are fine, but my Labrador has really bad anxiety. We adopted her without warning of anxiety until I located her previous (only) owner who stated she was that way since a puppy. No biggie. She excessively pants during storms, or simply changing environments (I.e. coming to my home the first time & throwing up bile). She hadn't had an extreme episode in three years. She had been groomed: shaved, nails clipped, anal glands expressed, teeth brushed, and dolled up a number of times since WITHOUT Incident.For some reason, the last two times coming to this SPECIFIC location -- she has had severe anxiety attacks.The first time it happened (approx. 6 months ago) and was evidently bad...I got a call to pick her up because she had diarrhea all over herself in the kennel. When I recieved the call, I inquired if she had been shaved (since I had dropped her off approx. 3 hrs before) - they said "No". I stated I would get there as soon as possible since I was currently in the car rider lane waiting to pick up my child from school. I got major attitude over the phone telling me I needed to come immediately. Anywho, I get there and she has dried poop on her still. I ask the groomers for a wet wipe or something to clean her off. Their response was, "Per policy, we cannot touch the animal because they can go into cardiac arrest." 😒😒 So I reiterated to them again that I simply needed something to clean her "MYSELF" off with. Again, they stated "Per policy, ..." And proceeded to attempt to justify why they couldn't give me ANYTHING 🤨 So I had to kindly inform them that regardless of their "policy", she will NOT be getting in my car like that 🤷🏾‍♀️ And they can board her until whenever until her legs/paws are wiped off. Needless to say, I got those wipes.Fast forward, the male manager came out to me during check out (for my other two) and apologized. He was GREAT!!! I explained to him her previous stints of anxiety & how nothing like that had ever occurred before, so it was very new to me. He recommended CBD treats to calm her nerves going forward, he waived the nail trim, added a free bath & groom to my account, and was kind. Overall, he was the epitome of rectifying a situation in customer service. [That's what made us come back this LAST time 🙄😒 Never tf again!!!]He and I had an indepth conversation about the groomers' judgemental & snide attitude and inaction to assist, where he explained his position in newly acquiring that location. He suggested specifically for THAT pup [Labrador] to have her future appointments set to be the VERY LAST appointment scheduled for the day so she can be in & out. He stated that "typically there is a fee associated with it - but because [we] don't know exactly what was the cause and it was a one time occurance...[he] will put a note on account to document for her to be "express" without charge so she doesn't spend any time in the kennel."Needless to say, NONE OF THAT WAS DOCUMENTED 😅🤷🏾‍♀️ And told basically my Labrador was 'BLACKLISTED' due to her anxiety/pooping. Groomer kept cutting me off midsentence, telling me 3x within the same conversation about a fee for "express service", totally disregarding what should have been documented. She didn't even attempt to inquire WITH her manager.Too much 'WRONG' was said, attitude too much, and from the looks of other reviews I'm glad to know I am not the only one treated this way. They need some major TRAINING! Aside from my mistreatment, I'm sure my Kira felt the vibes ✌🏾

Mark Brown

2023-07

Always a great experience. The staff and grooming department is so caring and have great attention to detail. Ginny Rose just loves going there!

Michelle Randles

2018-05

Bathroom was upsetting. Layout is overwhelming. One person as a cashier with ten people in line. Pet hospital had three dog owners waiting and didn't try to separate or give unfriendly dogs space (i.e. Put them in a open room if possible) I work at a dog boarding facility... still don't understand why no employees tried to rectify or help the problem. Many people were worried.

Colleen Reyerson

2023-09

PetSmart has an extensive inventory of products, but the markup is beyond the pale. And I find few foods suitable for my dog, who has IBD (inflammatory bowel disease) and can't tolerate grains, among other things. My dog finds it to be olfactory adventure, but aside from an occasional grain-free snack, I'm unlikely to ever spend the extra money for overpriced products.

Candi. M. Chagnon

2024-02

I like this PetSmart but it's a little expensive to me but all PetSmarts are expensive but it was okay if you need to run in and get something quick

Gabriella Hanstein

2023-05

My husband had a mild seizure while in the store and fell over. The staff IMMEDIATELY sprung into action by calling paramedics to have him checked out. They also brought him water, Ice, and a very comfy dog bed for him to sit on. The employees continued to check on him and one employee even stayed near the entire time in case we needed anything. They are also quite knowledgeable in comparison to most chain pet store employees. I would absolutely recommend this location and I want to thank all of the staff who helped us out the other day!!

George Jackson

2023-05

They are normally well stocked and have helpful staff. The store is very clean imo.The prices are a little high but it's nice that they are close to our house.

Amy Marano

2023-08

Their systems were down and manager or supervisor on duty was checked me out and manually took my card info. She was apologetic for their systems being down and was very nice.

Kat Wuth

2023-05

I was looking for sunscreen for my dog and there were none on the shelf. The employee (I forget his name) went above and beyond for me! Originally, he was calling other stores to see who had it and then he found it was on the truck in the back. He went to the truck and brought it back so that I wouldn't have to drive around!! Such amazing customer service!!

Brooke Moitoza

2023-05

I have the most picky eating Morkie in the world. This place always has his food (BilJac Picky No More). Employees are always nice and helpful. Not really much else to say.

Jim Wells

2022-05

Miss Kate and Miss Cheyenne or absolutely amazing! Very professional and to the point and got a superior job done on both of our dogs. We will never take our dogs anywhere else. Y'all are amazing ladies and do amazing work and we will continue our business with them! We have taken them too many other places in the past for getting their nails done and their teeth brushed. Our experience with them has been second to none. They did an absolutely perfect job! Thank you so much Ladies!!! -Zues, -Hercules and family

rick y

2022-05

So I must say that the manager and cashier we ran into along with the blue Buffalo rep. We're amazing. The help and randomness of running into the store on and off were superb. Back story we lost out boxer of 11 years a few months back and we thought we could hold off of animals but we have anew puppy and we are so thrilled to have met and picked up a few things we needed on the fly. Great knowledge as it has been a few great years we almost forgot how to train and raise a pup that we slowly are retraining ourselves. Thank you pet smart and amazing people that love to work.