Kroger Pharmacy

Josh

2023-11

They refused to fill my prescription from my ADHD specialist in Atlanta because he wasn't "Local". They refuse to follow federal guidelines and refill prescriptions on the 28th day, leading to a lot of inconvenience for me, with absolutely no wiggle room on any medication.Terrible policies made by bible-thumpers who just want to cover their own butts because they filled too many opiate prescriptions from sham clinics. They are punishing everyone for the actions of a few.

Kevin Woodard

2023-08

Placed a refill through the app that was scheduled to be ready at 3:30. At 4pm the clerk knew nothing about it. All he could say was, "We don't have anything for you. Corporate said it would be ready. We don't know anything about it." Checked the app. Prescription is on hold waiting restock in THREE days. Why couldn't the clerk know this?

A. S

2023-05

The drive thu girl (kayla) was very rude when we caught her in a lie not knowing about how insurance works. Then went inside and got the red head girl who was extremely rude to my elder grandmother. Very passive aggressive repeated herself when my grandmother couldn't hear her and then threw her medication on the counter. The main pharmacist took care of everything when the two workers couldn't manage to do their job. This pharmacy is going down hill especially when you hire uneducated people and unprofessional at that.

Sherri Rios

2022-05

I absolutely love the staff there at Krogers. There are a young lady that worked the window (in June) that was not pleasant at all, she was very rude about my medication and rude to me because I didn’t understand about why I could not get the medication on that day. That was the first time in months that I had a rude employee up there. However, there are two young men(and another one but I cannot remember his name) by the name of Elijah and Matthew that always go out of there way to help the customers. They are very informative as well. And the pharmacists have always gone out of their way to explain things to me or helping. I am very thankful for all of them up there. Most of the time I use the drive thru so I don’t experience the ones in the front as often. I do know that when I call up there they have definitely started answering the phones now and the ones answering the phones are very kind and courteous.

Katelynn

2021-05

The workers are very helpful when asked for help. They always have my prescription ready when I call ahead of time; they have gotten much better about answering the phone in a timely manner. The pharmacists are very knowledgeable about their field of work.

Charlotte Helms

2021-05

Pharmacy dept is the most rude employees, the Pharmacist MD will tell you if you don’t like there rules then move your RX. All of the employees will hold there heads down and try to act like they can not see you!🤬 Rude People⁉️⁉️ They don’t say thank you for your business. Most all the employees look very unhappy with there jobs especially the Pharmacist MD. In charge🤥Always changing the rules of filling certain drugs. I hope after I move my RX I will never have to deal with Kroger again. I will not shop for grocery either. 😡😡😡😡 Waycross🤬🤬🤬🤬

Christa Taylor

2021-05

I am changing pharmacies as soon as I get a new prescription. They’re so rude. Lack empathy. They have (and this has happened to MORE PEOPLE THAT I KNOW, so then isn’t isolated incidents) told me to my medicine will be ready at a certain time, I get there to pick it up, and they tell me it will be tomorrow... this has happened to me multiple times and other people that I know. Now this is bad just by itself but add this to the fact that Kroger’s pharmacy line outside is USUALLY all the way behind the store and back to the highway, and the window is towards the front of the store. So at any given time, unless you hit it at the VERY RARE, perfect time, expect to wait AT LEAST 30 minutes if you don’t go inside, and even then there’s usually a line inside... like I said.... new pharmacy middle of August...

Lynn Joyner

2021-05

I would like to point out that the pharmacy says it is open from 8 until 8... nowhere does it state that from 8 to 9 am is only for vaccines... you should rectify that. The window was closed and so I went inside and that sign did not state anything about the vaccine from 8 to 9 and no pick up prescriptions between those times. Just letting you know that maybe you could state that on your pharmacy hours to keep people from being misinformed.

D Davis

2022-05

Was away from home but needed OTC medicine after sinus procedure in another town. When I called Kroger, the pharmacy suggested the OTC med I needed and I sent my fiance' to pick it up. That medication helped me make it through the weekend, until my follow up appt.

Levi Rish

2021-05

Just moved to waycross. The girl that answered the pharmacy phone acted like she hated her job. The guy that works here was very nice and went ahead and applied my good rx. My rx was ready on time though and the guy that handed me my rx was really nice.

frank

2020-05

Don’t ever use the grocery pickup.I have been waiting 25 minutes and called twice.Beware.The pickup service sucks.30 minutes and counting.This is inexcusable for a major chain.If you can’t do it right don’t do it.This was for grocery pickup not pharmacy.I waited 1 hour.Never again.

angelina quintana

2023-05

I've never had a bad experience my medicine is always on time and the customer service has great

Jennifer Dixon

2021-05

The WORST PLACE EVER TO HAVE YOUR PRESCRIPTIONS FILLED EVEN IF THEY ARE A FEW DOLLARS CHEAPER ITS NOT WORTH THEIR LOUSY CUSTOMER SERVICE AND SLOW MOVING AND MAKING YOU WAIT A WEEK OR MORE TO GET A PRESCRIPTION YOUR DOCTOR HAS WRITTEN FOR THAT SPECIFIC DAY!!!! Don’t waste ur time and money!!! Sorry useless place!!! Period!!!!!!!

Autumn Sheuring

2020-05

The workers are very rude when you call. And they mess up my insurance and meds overcharge me. And alway losing rescripts to refill

C L

2020-05

Very rude people. Everytime I talk to these people they are rude and snarky and it takes them forever to do anything. As soon as I can I will be switching my Rx somewhere else.

Charity Lee

2023-08

Horrible pharmacy staff..very rude

Bobbie Walthour

2020-05

Line outside is ridiculously long and evert car takes 25 minutes

Gabriel Martines

2021-05

really reliable and fast and nice providers!! 😁

Chad Scott

2023-05

This place humms owls I swear that's true

Eve Strawder

2022-05

Some my scripts are cheaper thanks

Renee Dial Clark (naynay)

2023-07

Just to up tight

amy gay

2019-05

Takes forever to get someone on the phone..

A Waters

2017-05

Expect to wait up to an hour!