AutoZone Auto Parts

Diane Givens

2024-04

Robbie behind the counter went above and beyond At the autozone in Watkinsville, ga. He was so very helpful and I’m a senior and he really helped me to get safely home with my car!! He is a wonderful human being and autozone should be proud to have him as their employee!!!

Rebecca Moore

2023-12

Quick, Knowledgable, Friendly. These guys are great! My windshield wiper flew off and I came in for help. These guys got me new wipers and installed them for free. They didn’t try to give me the most expensive either. Mid-range and way more effective than what I had! Cheers to Scott and Jeremy who helped me out! Love my community and our Hometown Automotive center- Auto Zone!

Brittany Dee Burnett

2024-02

I came in on a Tuesday to return transmission fluid that was not opened and barely touched that was purchased on a Sunday morning. My husband was not given a receipt when he made the purchase. I returned it due to my husband having his truck at the dealership otherwise he would have returned it. The employee Robbie T “helped” me and stated he would not return the credit to the debit card used and would only give a store credit. I got my husband on the phone with him where he proceeded to tell him this was not Home Depot and it was store policy. He was extremely rude and needs a lesson on customer service training. If you go this store ask for Mr. Richard. He was so kind and helpful and actually helped me. He deserves a HUGE pay raise and promotion for actually addressing the problem and making things right. Robbie T needs extra training on customer service and not being a HUGE jerk. Don’t waste your time with him and go straight to Mr. Richard. He is simply the BEST!!!

Julia Garner

2024-05

Installed a part in my car in less than 15 minutes. Robbie helped me out in a dire time of need and was very reassuring and knowledgeable.

Evan Becker

2023-12

Went to get my battery checked, the staff got me fixed up right away with a new one. When I arrived my fuel tank was low on gas, and my fuel pump check valve was bad. Car wouldn't start without enough fuel to prime the engine. Staff member drove me over to the gas station to fill a can and took me back to my car. Also gave me some more advice on my fuel pump issues. Amazing staff, I would trust this store with any of your car care needs. Watkinsville delivers again.

1060kiki

2024-03

This store was beyond friendly. And the manager stayed a little past closing to help change my battery. Keep it up!

Spiffy Sevenfifty

2024-01

Best AutoZone in town. Employees know what they're doing. Chris is an awesome man, so is Ron. Always friendly and happy to help.

Jenna Umphlett

2023-10

Best Autozone I've ever been to! The service was top-notch! Came to get oil, dropped the oil cap couldn't find it. The motor wad too hot so I just said I'll buy another after looking everywhere. They found it and refunded me for the brand new one! This is an A+ top notch place to go.

Michael Carter

2023-10

Jeremy is one of the most helpful people I’ve ever met period. He ran the whole store by himself practically and is more knowledgeable than most mechanics I know. It makes sense why this autozone has such a high rating

Nathan Parker

2023-11

Just had a fantastic experience at this Auto Zone. The manager Jeremy was extremely helpful, thoroughly knowledgeable, and incredibly kind. I think I've found my permanent auto parts store!

M Glenn

2023-11

Thanks Rob for your kindness and prompt help! I appreciate you explaining the problem and your assistance with my vehicle. Exceptional service!!

Rusty Shackleford

2024-03

Going downhill fast. Store manager read codes on my car but it didn't show the part number from the last scan. He gave the other reader to a red shirt to try who was complaining from the start and when I said we had already tried the other one yelled about me wasting his time and stormed back inside without even plugging it in to try. I used to work at this store and Austin wouldn't have put up with that for a second. Just left and got the scan and part ordered at O'Reilly's quickly and easily

Jose Saldana

2024-03

Great service and friendly staff for any automotive needs

c smith

2023-08

Auto Zone (Watkinsville Ga) once again thank you for your assistance. Excellent customer service from Jordan and Ron!! I appreciate you both going the extra mile resolving my battery issue. Keep up the good work.

Ginger Whatley

2024-03

Had the part I needed in stock, good customer service.

Maggie Carson

2023-09

Great store! My sales associates name was Braxton and he was amazing at helping me locate what I need! Definitely will come back!

Richard OBrien

2024-03

Great staff and always can get what I need

Wes Cooper

2022-05

John Sims helped me while I was at the store one weekend. They didn’t have the exact lights I was looking for, but they had better ones. Since they didn’t have exactly what I was looking for, they charged me for the less expensive lights, and then helped me switch them out. This is the second time we have had an amazing experience where employees have gone above and beyond to deliver great service.

M m

2023-09

Always short staffed and just swamped. I didnt get the help I needed last visit (basic oil filter availability) so I left and went to the competition.

Wesley John

2021-05

Great place. Even better people. John Sims gave me the best customer service imaginable. He made my day much easier and had a great smile on his face. He was very professional and hustled to make sure my needs were met. Thanks, John!

Dolly Arthur

2024-04

The employees are very knowledgeable and are very friendly

Jess G

2023-05

We’ve been coming here for quite some time but recently we bought an alternator and battery that were sold to defective. Our car broke down and the shop told us about the parts being unusable. Went back to autozone to return the alternator and battery and was told there was nothing they could do. Very rude very unsympathetic and awful customer service. How can you sell bad parts and then not take them back? We wasted hundreds of dollars. No decency in this place at all. What’s interesting is Doug was more than willing to sell the parts to us and had a great attitude but now that we realized the parts are defective Doug has certainly decided to not be so friendly.We’re going through a lot of car troubles and struggling financially but thanks to autozone we can struggle even more so.

isaiah caler

2023-09

Great customer service with a great attitude! (Even early in the morning) 😂 Rare to find today! Thank you for your help with finding my battery!

Cindy Moore

2021-05

In these trying times it's nice to walk into a store and be greeted with smiles and a helpful attitude. Such is my experience at this store yesterday. Your staff knew exactly how to disengage a turn signal bulb, find the correct replacement bulb and even offered to install it. All the while being friendly and informative to me. Keep up the good work for our community and I will be back for any future car needs. Thank you for all your help!!

Taylor Satterfield

2020-05

The General Manager Austin was so helpful! My check engine light came on and he told me what the problem was and help me find the part that would fix it! I was in a hurry and he worked very fast and efficiently to get me in and out of the store in a timely manner! I would definitely recommend this store to all of my friends and family!

M J

2021-05

Visited the store today. I’ve always had a good experience here. Today was not different. Patrick was extremely professional and helped me and made sure all was 100% and was very kind and friendly to me. I’m so thankful for him helping me today to resolve an issue that I had with my Highlander. Very appreciated!

Kunal Sinha

2022-05

Rough day, bike battery was dying on me. Pulled into autozone not sure if it would start back up. Doug lent me the tools and provided guidance to help me take apart the fairings and get to the battery. Then helped me test the battery and replace it with a new one. Now it's running great, and I can get back home! Thanks again to Doug, your help was much appreciated!

David Joslyn

2021-05

I came in today around noon because my battery sounded like it was going bad. Michael came out and tested the battery, confirmed it was bad, and put a new one in right away. He was very friendly and efficient. The whole process may have taken 15-20 minutes tops. Fantastic service! Thanks!

Jodi Evans

2021-05

Chris is AWESOME! Ya'll I showed up 20 mins before closing & he not only checked the battery in my car but also replaced it in less than 10 mins! No hesitation whatsoever (did I mention he wasn't even on the clock?) That is what excellent customer service looks like. Thank you Chris for saving my weekend! Auto Zone I hope you appreciate the amazing employee you have! Chris rocks!!

Dena Thompson

2020-05

The lady supervisor has been just awful to several people I know! And there was a guy today that wanted to argue and try and prove my husband wrong. #1 rule in customer service... the customer is always right and if not keep your mouth closed and let that customer learn on their own without your help. If you you cant work with a customer just simply ask them to hold on for a few minutes and let a fellow coworker work with that person