Kroger

TM Morgan

2024-03

The ladies that bring out my groceries to my car are so awesome! Love Renea'! She's always nice! The people that pick my groceries need to do a better job. Today I received a package of Hamburger buns with one missing! 😡

Lerissa Johnson

2024-02

Today I needed to get 30 balloons blown up for a birthday party. I felt so bad for walking in with that all of a sudden, but the lady working floral was so nice and so helpful. I asked for color coordinating strings for the 2 colors of balloons I had, and she accommodated my request no problem. She also helped me with getting the balloons rounded up into a couple of trash bags to help get them loaded into my car. So sweet and super helpful for such a large order last minute. Brittany, if you see this, thank you so much for everything. You are truly amazing and more adept at working with something that would overwhelm most, including myself. Balloons are no easy beast to tame! 🤗 I hope your day goes as smoothly as you made mine!

James Gravedoni

2024-05

I like Krogers wish they had more organic items, and definitely more cashiers I don't like self checkout. If I was getting a discount for doing a job someone had oky, I also believe store should pay taxes and social security on these machines.

Christina

2023-05

I really appreciated the balloon, and flower department and was very helpful today for my fiancé‘s birthday. I also am very thankful for the bakery department which provided me with a beautiful lemon meringue pie! I couldn’t have been more happy with the choices thanks Patsy. Also they have amazing sushi and sushi bowls. Correction they had good bowls, I bought sushi on 12/19/2022 and my sushi bowl was so fishy I didn’t enjoy it. Fishy smelling food is usually not a good sign.

Alex T.

2024-04

Terrible. Ordered a product after receptionist told me by phone they had it in stock. I could tell she was just making guesses and really wasn't too much into really checking things out for me. I asked to speak to produce, but she took it upon herself to answer instead and make guesses. I told her I had to travel an hour to get to the store. Ten minutes from the store, I told the app that I was on my way the next morning and then got a call that they didn't have the product - I paid for- in stock. Two hour round trip for nothing. A stupid computer system in my opinion. Needless to say, I'm done with Kroger.

Mykel

2024-03

This location is, by far, one of the nastiest Kroger’s that i have visited. The staff is generally in the way and unhelpful. The selection of items has been reduced to the cheapest (not least expensive) and not always the most healthy. The pharmacy isn’t much better and I’ve seen the homeless sleeping by the gas pumps, while they were open.

Kathy Erwin

2024-01

I just had a horrible experience. The lady running the self-checkout this morning was very rude and refused to punch in my card number when it wouldn’t swipe. I had to leave $185 worth of groceries just sitting there and now I don’t have food for the week.Update: Kroger Corporate responded promptly to my concerns. It took this store several weeks to apologize. Beware, if you are planning to use a gift card to pay for your groceries, make sure the swipes works because they WILL NOT punch it in. You will be leaving your weekly groceries at the register too.

Charles Holcombe

2024-03

The drive through has been closed for way to long. They say, which I beleive is a lie, that it is broken. Well if they wantbI cam have it fixed in two days max. Customer service is not their priority. In severe pain and having to walk in.

Judy Kochanski

2024-02

As I was shopping in Kroger a young man, Thomas Dotson, greeted me as he was sweeping the floor and he asked if I was finding everything ok. As I was taking my groceries to the car my water tumbled to the ground. Thomas was gathering up buggies and he hurried over to help me with the water and then helped me load all my groceries in my car. We need more Thomas's in this world He made my day!

Barry Scoggins

2022-05

Always have a good experience at this location. I generally do not need help but today I had two occasions to interact with two Kroger associates and wanted to let people know how they went above and beyond. I was looking for something in the seasonal area that was normally in a certain location, so I asked a associate named Amanda if she knew if it was relocated. She didn't think so, but went further to go into the stockroom to see if there was more in back. Shortly after, I got a half gallon of milk. I didn't notice it had fallen over and while I was looking at products in meats, it had been leaking. A meat department associate and manager noticed it and immediately assisted cleaning up the spill and even wiping down items in my cart. Thanks for the team at the Rome Kroger for always going above and beyond.

danielle taylor

2024-04

Zero electric scooter for customers. They all were dead and not plugged in. Im on crutches therefore I had to go to Publix. Not happy.

mitchell

2023-09

generally speaking, this place is well run and friendly, with a friendly Starbucks and butchers that actually know how to cut meat.however, i came to pick up a single litem last night at 10:40, the security woman told me they closed the doors at 10:50, i said it was good that it wasn't ten fifty yet. then she basically clotheslined (not aggressively) me as I was walked through the door and complained i was in her space and was touching her skin. within 5 minutes, she turned away 4 more customers, by 10:50, she turned away about 7 to 10. she said we were acting entitled (!?) then management let us in. took me 45 seconds in and out

Ricky “RickyGotSkills”

2019-05

I stopped in to get some lunch and had a sandwich. Boar's Head ham, Swiss cheese, spicy mustard, pickles and jalapenos. They have everything you will need including meats snacks and drinks. Stop in and visit for all of your grocery needs. This facility also has a fuel station. Remember, Plus members always get $0.03 off at the pump.

Meredith Barron

2023-10

The absolute worst shopping experience I’ve ever had at Kroger. The choice of meat was almost nonexistent. Had no choice but to buy organic produce from lack of choice again.Saw Austin, a manager outside and told him what happened and he said sorry have a nice day. Steve Van Meter would never let this happen on his watch. I did however, find out that they were unloading a truck. Not much comfort in that regard since I bypassed Piggly Wiggly to go to Kroger. Just out of everything. I don’t know if I am more shocked at the lack of items and communication or the fact this may be where we’re headed.

Terri Guthrie

2024-04

Always issues at this store! Missing items when I get home etc. Really bad management!

Sue Taff

2024-04

Pharmacy staff super nice . Very helpful 🙂

Susan Carnes

2024-04

Always find what I need. Love the fuel points.

DJ Voils

2023-07

I love Shopping at Kroger they Employees are very friendly and welcoming they are very helpful if I don't know where certain items are they take the time to show me where it's at they go above and beyond for their Customers with outstanding World Class Service they deserve a million stars for being excellent they always have what I need the Shelves are always Stocked and Organized so well I highly recommend Shopping at Kroger the Staff is wonderful the most amazing Grocery Store in Rome ❤️ 💙

Natalie H

2023-05

Dear Kroger - do better. You have such potential. I see it, but you're failing. The rude ladies in the deli. Barely speak to you or acknowledge you. The check out lanes are usually all self serve - and I don't work there and don't feel like ringing up my own groceries after doing my own job all day - ESPECIALLY when your own employees are standing around complaining about life, management, baby daddies, cell phone issues, hours, etc. Hire an adult staff and clean up your store. Please. I do like your garlic though! It's the best in town.

Julie Faith

2023-10

Great coupons and digital deals. Saved $ 26 bucks. Great meat department 20 years later! Good to see!

Cindy Stewart

2023-08

Love to shop in Kroger! Prices like everything else in this recession economy. Fast checkout. Love to use the Kroger Pharmacy where they have always been nice to me

Thomas Castleman

2024-03

🇺🇸They got 1st Phorm Protein Level-1 Bars here.Therefore it’s a 5 here:💥💥💥💥💥

Bill Edwards

2024-01

Great store but they do run out of stuff alot

Susan

2023-06

This was the 2nd time ever going and I won't be going back unless ABSOLUTELY necessary to make a dish.No staff to help when a worker called for manager for help he never came. Stood around looking for ingredients that were listed on Kroger app as there and could not find anything. Spent two whole hours there. 20 mins of that was standing in line to check out. One register open and a line from register to pharmacy. Absolutely ridiculous.

Jessica Douglass

2023-09

15 minutes to close and they refused to let us in. Because "we are too busy". That answer is so not right. Especially since so many people work till late and need something on the way home from work. Close when you're supposed to. 11pm.

Silver Dollar

2023-05

Some employees are nice but the majority are rude and act as if they're better then you. I only go here as my last choice of finding something. Whoever orders the merchandise for food/drinks mostly keep it stocked pretty good. That is why I'm leaving a neutral rating

Gwendolyn Carter

2022-05

Staff are very friendly and helpful. Store is a beautiful facility with outstanding selections. We have shopped a lot of Kroger stores, and my husband is retired after 26 years as a Produce manager from them. We enjoy shopping most of our Kroger locations. The deli and cheese shop area personnel are always very helpful and pleasant. The Pharmacy department seems to need a little improvement but most of that is due to the fact that they seem to always be so severely understaffed (at least that is what their signs state). The Customer service dept has improved very much from earlier this year and for that we thank you! Staff out at the gas pumps are always pleasant too in my experience any way. Usually we can find everything we need very easily and I enjoy the product layout at this location. Thank you!

Daija J

2023-05

I love this Kroger and I come here every blue moon. Well today we didn't find the rabbit food we always get. So we went to exit. My daughter 7yr old which is autistic busted her face on the buggy and started screaming at the top of her lungs. Because they had a device we didn't know about to stop the wheels at exit.

Hana P Roberson

2023-05

The cuties tangerines are not good at all this week!!Do not buy them. They have no juice in the and it's too expensive to spend that kind of money!!

Kelly Bridges

2023-05

Very clean, found everything we needed EXCEPT the FairLife Milk. None in stock except Chocolate Fairlife Milk. No FairLife Milk in Stock in East Rome, GA Walmart on Joe Frank Harris Pkwy/Hwy 411 yesterday either.......Supply chain & inflation costs stink!Otherwise, very kind, professional Employees.....Highly Recommend.