CVS Pharmacy

Kimberly Michelle 'KIMBO'

2023-05

My niece had surgery today and the doctor called her medication in @ 12:54. It's now 4:46 she is in pain without her medication bc she is still waiting. Four hour's to be in pain & wait is absolutely ridiculous! I assure you NO~ONE in that office would be happy, nice, or patient like we have watching this baby cry!!@

laura Hughes

2023-05

Let just start with new staff. The pharmacists are ok, depending on the day. Pharmacy technicians many of them lack intelligence. Unfortunately, the only way cvs can keep their customers is by having a contract with insurance.\nEvery single day I have a bad experience: \n1. they either bill the wrong insurance after it has been fixed 10 times, \n2. they never have the rx ready when the doctor calls it in, or even better they get one ready and hold the other prescription...and when you ask for an explanation the technician will say " I don't know, come back in 1hr" lovely, the deescalating skills are on point lol. One time, I called to make sure my mom's prescriptions where ready, I was told yes, then I got there and only 1 rx was ready. And the next rx is not going to be ready for 1 hr 😒 . They know me because I have to loose my cool just about every single time. Lol. So Hannah took care of me through the drive thru. They always ask for the name, I give her the name she said "spell it" I started spelling it and she interrupted me after 4 letters and says " what's the DOB?".After the transaction was done, I took my card and rx and started to drive off and poor Hannah needed to yell " you're welcome" bless her.I was a pharmacy tech and I get it people get mad at you a lot but if you are nice and competent, they will have a different response. I used to tell my pts " I'm sorry again have a good night/day" sometimes they were happy, sometimes they were not lol. But these ppl are beyond help, I will make sure to leave a review q single time.

Allison Selman

2023-05

I have a problem here at least once a month. It’s honestly terrible how little these people care about the population they’re supposed to be helping. They’re always rude, will return my medication one day after I get a text saying it’s ready for pickup, and most recently they sent me home with the WRONG COUNT OF MEDICATION. When I explained they didn’t give me a 90 day supply like what was on the package but a 60 day supply instead, I was told, “oh. We gave you a 90 day supply.” I had to explain the math for how much was provided and how frequently it’s taken and how the math adds up to be 60 days as I said. When I pointed this out, there was no apology for the misunderstanding in count or for telling me I’m wrong when I’m clearly not (which she then admitted was a mistake on their end and how it was entered). I was told that I would have to come back to the pharmacy and come inside and return the medication so they could refund it then recharge the proper amount. This is AFTER they already returned the medication and rescheduled it to be filled a MONTH later with no communication with me. I’ve never been rude to them but the way this location functions is the worst in town. If the other pharmacies weren’t closed by the time I got off work I’d easily take my business back to the location on Turner McCall Blvd.

Jody Newell

2021-05

I visited this store today to refill a prescription and the pharmacy tech that I dealt with was one of the rudest people that I can recall in a long while who is allowed to work with the public. She was quite rude on the phone (interupting and speaking over me), she had terrible phone manners (when I said thank you at the end of the call, she said "uh huh" and hung up), and she had an aggressive and irritable tone. I thought this was just her phone presense but when I got to the store the rude behavious continued. was finally helped by another, younger pharmacy tech who was very helpful and the pharmicist was also very helpful. I tried to call the 1-800 line to talk to CVS about this tech and the recorded voice said it would be an over 15 minute wait. At this point, I feel like I have devoted enough of my time to this but in my opinion, this tech should not be allowed to deal with the public.

Stephenie Perry

2018-05

This is a very busy location. Expect long lines and long wait times, especially if you try to do anything around lunchtime. Best bet is to drop it off to pick up the next day at an off peak time. If you need a same day pick up, I would suggest tripling whatever time they told you. I've had several incidents when I receive a text that my prescription is ready and when I go to pick it up, they can't find it or it's not actually ready yet.

Jess Lim

2023-05

I felt discriminated this pharmacy. No manners. Rude. This store is so dirty and nasty outside the parking lot. How about inside the store and I’m sure the same way with this nasty employees at the same time. Im tired and I’m will not going back no more.I’d rather to pay my cheapest prescription to the other pharmacy store that they awesome customer service.

anthony stroud

2018-05

Very nice newer building in a very convenient intersection location. Always had good service and quick pickups of convenience, some grocery, and medicine related items. The pharmacy staff is always friendly, helpful, and knowledgeable.

Nicole Fifty

2023-05

Gr8 team!

Nancy Terhune

2021-05

Very friendly 3 knowledge.