CVS

Anna & Skip Phillips

2024-02

My insurance company was not going to pay for a prescription till 2 days after my first prescription ran out. Not knowing what to do, the tech suggested that I buy 2 days worth to hold over till I can get my full prescription minus 2. I appreciate all CVS pharmacy workers have done for me.

T Davis

2024-03

Tried to get a price on a prescription and the person on the phone would not help me at all. Said they didn’t have it in stock, fine. Didn’t need it today. Wouldn’t run my insurance to see what it would cost. Acted completely irritated that I called to ask questions. Couldn’t tell me if they took my insurance (it says cvs Caremark on the front of my card…???) Told me the cash price was almost $100/mo while it’s only $13/mo down the road. Told her I would just pay out of pocket and stay with my current pharmacy and she replied “sounds good” and hung up without saying anything else. Just wow. I guess they rely on people needing medications to let customer service be this rude and unhelpful. No thank you.

Jeff

2023-11

The ladies up front are the rudest people I've ever encountered in a public service setting. This is a constant pattern of rudeness as well. Not just a bad day. They act like you are a total inconvenience. You better not ask a question or they will talk to you like you're a 3 year old. Terrible place. Pharmacist is legit and is the only one that seems to care. Go elsewhere is what I'm doing and what I recommend.

kelly pavlik

2023-08

Worst customer service experience in my life. Made me feel like I was trash! Remember now why I left them years ago. Ashley was her name. Went to pick up my prescriptions, she asked if I wanted all 3. Told her I only called in 2. She rolled her eyes and scoffed. Rudely said again their were 3. Told her I didn't want the sensor. Paid and left. Won't be going back. Would rather pay more and treated like a human being. I am well known in my community and this will be very damaging to your business. Sorry you have to hire people like her. Would give negative stars if option was available

Little Miss Lady

2023-08

Leaving one star just to post this review. Scheduled an appointment for my son with the pharmacist online, only to find out when we arrive for the appointment it's been canceled. Despite the blatantly rude and condescending behavior of the pharmacy tech I had the pleasure of dealing with, she told me his insurance wouldn't cover his vaccine until he was 19, which was why the appointment was canceled. Really? Wow. Thanks for letting us know and acting like it's a complete inconvenience when I say we wish to keep the appointment and just pay out of pocket ($120 something dollars). We ended up leaving before we saw the pharmacist. I decided to call the local health department and found out, not only can my son get the vaccine for free (from the health dept), when I told her about the insurance not covering my son until he's 19, she said she'd never in her history of working as a medical professional heard of such nonsense. Interesting. Obviously going to check with my son's insurance. Do better CVS.

Ariya D

2023-07

Truly accommodating CVS Pharmacy! Excellent pharmacist, patient and thorough staff. Was traveling through during a road trip and needed last minute medication for one of my children filled, they had no problem, were very prompt and made sure to asssit me as best as they could

Robin Grussling

2023-06

I was from out of town. Walgreens across the street were no help.I came to the RX needing a med filled right away. Erin was very helpful listened to my frustration with Walgreens. Was willing to call my doctors office in Washington state. Erin had my med filled in 45 min. All the staff was very helpful when I picked up the med. Way to go Erin. Thanks again.

Dwayne West

2023-07

Arrived at 8:00pm to pick up a prescription after a ready text was sent to me, stood at the clunter for a couple minutes, and the lady at the pharmacy register yelled nastily that THEY ARE CLOSED. WE ARE CLOSED. CLOSED SIR. My presence was never acknowledged before being screamed at. This pharmacy crew has got to be the most horrible I have experienced.

Jeslyn Thornburg

2023-05

Come in on 2/7/23 @7:30 pm to pick up medication. Workers in the pharmacy are rude as hell. The girl working the drive thru window is being smart with everyone she has spoken to at the window. She will yell across the back area out the window. Texting on the phone as well. The male was at the register when I walked up just gave the name on the prescription and rudely says it’s not ready without looking (even though a message was sent saying it was ready). I hope HR does something about these two. I can say past experiences aren’t the best either with workers in the pharmacy at this location.

Cheryl Justice

2023-05

I have only had a couple of good interactions with a couple of the employees in the pharmacy at the Ringgold location. Most of the time they're rude acting like anyone that needs their help is an inconvenience. One girl that works there that is young with curly hair is never courteous. I waited to hand her a script one day while she was on the computer at the drop off window, she never acknowledged me or told me she would be with me in a minute. When she finally helped me I told her "thank you so much" and I got "yeah" from her. Not to mention the whole cvs chain can't seem to ever have my meds in stock. Next doctor appointment my script will go to a different pharmacy and I will not go in that store again.

Megan Cutt

2023-11

Picking up prescriptions always takes WAY too long. It’s very inconvenient. I think they are understaffed.

Greg Ross

2023-09

I visited specific to a pet emergency. They were incredibly kind and provided me with what I needed very fast on a complimentary basis. God bless you

Billy Moon

2023-06

This place is terrible if you want to end up in the hospital get your meds here the pharmacy employees trys to lie there way out of every mistake they make. They want to say the meds isn't ready until the following day after driving all the way there so we pick up what's ready and talk to all the employees behind the counter then after we left the meds that they said was to early to get was supposed to be ready and they tried to tell me that I did not just pick up meds that it don't show I picked up any meds remind you I have the meds I just picked up in my hand while talking to them it all boils down to they closed in 45 min and did not want to do any work so they could hurry up and close after telling me it's to early to pick them up instead of helping me fix there mess up the said they could send it to a 24hr cvs so they could close this place needs shut down before they lie to another customer and they die or end up in hospital from a mistake they made and tell them that they are closing and has to wait until the next day when they should have done there job right the first time and do there job and have the meds ready that they said was ready I'm going to do a story on this place because this is not the first time or the first person this happen to I will not stop until this place is all over news and social media

Kayla Mclemore

2022-05

I WIIISH I could give ZERO stars! The pharmacy has by far the WORST customer service Ive EVER delt with in my entire life! Due to mine and my son's insurance companies, we don't really have another option close to home except this place. I cannot even tell you how many times they gave me POWDER instead of the fully mixed antibiotics for my babies. And they've even given me huge capsules for a 3 and 4 month old multiple times. They're exremely RUDE every time you pull up to the drive thru, and have the worst attitudes!!! I don't even know how these women will have jobs. I work with the public and would never speak to my customers the way they ALL speak to people. There is no sense of urgency and they will completely ignore you when you are speaking.

Elated David

2023-05

Don’t waste your time ordering at the pharmacy. My wife called about a medicine they said they would fill it in an hour , came back , the lady said we don’t have that but we got no call no voicemail , extremely unorganized.Also very rude.

BattleDroid 007

2023-05

Went on 5/9/22 to pick up a prescription, the lady at the drive through was very rude. When people are sick and trying to get medicine, they don't want to deal with people being rude. This isn't the first bad experience I've had at this particular location either...

Kayla Wilson

2020-05

Absolutely HORRIBLE! I had a prescription called in 24 hours before I went to collect it the first time, the young man working told me it still needed to be verified and it would be 20-30 more minutes. I didn't have time to wait, so opted to leave and told him I'd be back at around 4 pm to get it. By this time, that prescription had been called in 36 hours. I returned, only to be told the same thing. I told them I had to have it and would wait. I waited and hour and watched them fill my prescription that was "already filled and waiting verification." When I asked another man working why they were so behind, he told me "We're already short staffed and when we have to stop and help you customers, we can't get our job done." All while watching the pharmacist on her phone and another tech cut up with another customer over being fired.. CVS will no longer receive my family business and hopefully no one else I can help with keeping their time valuable.

Paige Harris

2020-05

Absolutely horrible customer service in the pharmacy. They are always so rude and no help at all. It takes forever to get prescriptions (IF THEY EVEN HAVE THEM)!!! My daughter has the flu and still (after waiting since 10:30 and it now being 1:30) they can’t find her prescription in the system. I’ve checked with our pediatrician twice and they’ve sent it. I will work to get this last prescription and then I am done with this place for good. They should be ashamed of themselves for being so rude to a mother with such a sick child (who has her mask on) in the passenger seat!!!!!!!!

Shannah

2021-05

Horribly slow, treats customers terribly. Used them for many years as their service gradually declined. Switched to Walgreens and should’ve done it years ago. It is night and day in terms of service. I was floored. They refused to fill a prescription I was written right after getting out of the hospital for surgery. Went to Walgreens and no problem.

Scott Proctor

2022-05

I use to not care much for CVS and the way they did business. Within the last year I have never seen a company do a 360 for the better like CVS has, especially the Ringgold, GA store. Their service is excellent and the delivery service is absolutely awesome. The people I talk to there are very knowledgeable, friendly and are very good at keeping customers safe. Personally I love CVS in Ringgold, GA and thank you for your hard and diligent working during this pandemic.

African Queen

2022-05

Because of them I will never ever fill any prescription at CVS again.They deleted my prescription from the system without any reason and without my permission 😤 as a result I couldn't fill it at their pharmacy or anywhere else.Instead of admitting the mistake and apologize they asked me to call my doctor and ask her to send in a new prescription 😡.I had to wait 2 days to get the mess cleared 😪.

Mary Wilson

2023-05

The workers at this location go above and broad helping people. I appreciate the workers in the pharmacy so much they have taken such good care of me since I have moved to Georgia thank you.

Sam Smith

2020-05

Worst pharmacy in the area. I'll be taking my business elsewhere. Extremely slow. Not friendly. Automotive system tells you a prescription is ready. Show up its been put back on the shelf. After nearly 20 years I'm done with CVS.

Kyle Karbowski

2023-10

The Girl at drive thru window absolutely no customer service skills! Rude.

Cassie Daniels

2021-05

Worst pharmacy EVER!! I drop off my prescription off they tell me I have to wait a whole week to get it. They filled last month on the 13 th. But this month I have to wait til the 22nd. Yall playing with peoples health and life

Kelly Kellum

2019-05

Absolutely the most horrible pharmacy! My doctor calls in medicine early in the mornings and I can get there at 3PM and still have to wait for it to be filled! I will be changing pharmacies! Terrible rude staff as well!

Lisa Fuller

2023-05

Rude workers!! People dropping off scripts or picking up medicine is such a nuisance to them

Ronald Middleton

2022-05

They have always been very helpful and courteous to me and my family and Carrie at the window is ALWAYS very sweet and customer minded and always ask how I am etc.

Carolyn Teems

2020-05

They didn't have one med I was shopping for and the one I did get had expired 2/19. Now I know why it was on sale. Over a year expired and they are still selling it!

Jeri Mccary

2018-05

My family and I shop here every week... Easy to run in and load money on a card to pay bills...or picking up medications for the children.. Friendly staff... Fast service...