Pet Supermarket

Rosio Bernal

2024-01

Great store. I love coming here, especially cause I buy some stuff for my 2 dogs, 5 cats ,and 1 bunny. Thank you so much for your service .really recommend

April Wood

2024-03

I've been going to this pet store for several years, primarily for dog self-wash, and it's set itself apart from the rest. Having explored numerous self-wash options for my dog, who is of a unique build with a long body and short legs, it's challenging to find a comfortable bathing solution that caters to his needs, especially as he's gotten older. The metal bathing stations we've encountered elsewhere made bath time a daunting experience for him, leading to a fear of baths.This all changed when we discovered this pet store, which features stone stairs leading up to each bathing station, with the basins themselves also stone. This thoughtful design made all the difference for my dog, making it easier for him to access the baths and feel stable despite his physical limitations. He's back to being excited about bath time, a testament to how comfortable and accommodating these facilities are.What stands out, aside from the pet-friendly infrastructure, is the overall experience. Bringing my own soap/products is never an issue, and I've never felt rushed or had trouble accessing a station, even during busier times. The ease of use with the nozzle's on/off switch is a small but significant detail, allowing for a smooth bathing process. Checkout is always swift, yet personable.For anyone seeking a stress-free, accommodating environment for washing their pets, I can't recommend this pet store enough. My dog's renewed enthusiasm for baths (and my good back) speaks volumes, and for that, we're both incredibly grateful.

Loveless Decuir

2024-05

Staff were friendly and attentive. The dryers did not have attachments, basically (not working). Having a long hair standard poodle I was disappointed to leave with a wet dog. I would have not purchased the self wash if this was disclosed before bathing my dogs.

Willow Henson

2024-02

DO NOT COME HERE. If i could give zero stars I would. This place absolutely sucks. It took me 15 MINUTES to get a bag of dog food because the cashiers had ZERO IDEA on what to do. The manager had to switch computers and still needed help. It was beyond a hassle for dog food that’s 4 dollars more expensive here than it is at petsmart.

Masha Johnson

2020-05

This place started out as a decent establishment. However, in January of 2020 I went there to grab my dog's food and noticed something pink in the bird's enclosure. When I got closer to the bird's area I saw budgie (parakeet) chicks without any food available and only dirty water. I notified the preoccupied worker (on his phone), and I didn't leave until he placed food and water for the bird with chicks. I've called the Georgia department of agriculture as well and filed a complaint. After that incident, I visited the store several times to find the bird with chicks without food and only dirty water available. I no longer patron this location.

Caleb Smith

2018-05

Brand new location, things are still being put on the shelf for their grand opening on Saturday, November 3rd, 2017.Staff are super friendly, the selection here is great. They have tons of options for food and treats and have fish and hamsters for adoption. They have a much larger selection than the other big box stores giving you more options between cheap and higher quality toys and treats for your dog or cat. The prices are also far better for the same toys as other locations have. Absolutely the best pet store I've ever been to. From now on I'll be seeking out Pet Supermarket everytime, and they are in a super convenient location.

Leighane Evans

2023-05

Great selection! Staff is always helpful with I need crickets or have any questions. Can’t express how happy I am they carry the Victor Cat food. Saves me from having to order online finally!

Brittany Watkins

2024-03

I alway have a great experience and Ken is the absolute best!

Nicole F Smith

2024-05

Good deals for all of your fur or scaly babies.

Leilani Plendl

2024-03

Got our guinea pig and wonderful advice here. True professionals.

Chanel Jackson

2023-05

This was my third time here, and I will keep coming back. Everyone is so friendly and welcoming. They always engage with you and your pet. They have the best selection as well as single ingredient food options/treats for my lil Cooper. Courtney was kind enough to educated me on similarbrands and their benefits which I so appreciated. I left the store tonight, learning something new for the benefit of my puppy. Kaitlyn was super kind at check out, even said they were open for another 20 min and if I wanted to browse around, no rush. Just over all great experience every time. Thanks you guys :).

Everyn Davis

2023-07

Seems to not be able to keep regular staff. Like supporting smaller businesses but all the regular ones are gone. Feels like a fake happy when I need help or I am ignored. I’ll need to find another store that sells Performatrin.

Kristen Bussey

2023-05

Kourtney was really kind to let me and another customer in as soon as they opened this morning and suggested a new dog food after they have eaten the same thing for years, unfortunately it's been hard to find so it was time to switch. The dogs seem to like the food a lot! We will be back soon

Cynthia Lewis

2022-05

Must give props! Amanda the assistant manager at this location is really top-notch! I made a special request for a particular toy for my dog no, only one in their store on the shelf. She went the extra mile and found the quantity of toys that I requested. Went above and beyond stopped in another location on her way to work and pick these up for me! I was absolutely delighted, she is really a super representative of great customer service! Way to go Amanda you are above and beyond really terrific service oh, I will definitely be back.

Stephanie Guthrie

2023-05

Very impressed with the staff. Friendly and knowledgeable and not just there to push sell things you do not need! Great selection of bird items for budgie, as well as my granddaughters gecko. Definitely will be back

Augie

2023-05

The self serve grooming station is amazing and a great deal. The staff is very nice and helpful. Lots of dog options. Cat options are limited but decent.

Liz Maddern

2022-05

Went to this store today for my dog's bi-monthly bath and treats and had great service from Isiah. Also met the new assistant manager, Amanda, who was very helpful in locating some items and gave me some information on some new treat options for my dog. Store was clean as were the bathing stations.

Ted Olsen

2023-05

Frustrating! I've been a loyal customer (same store) for several years. I went into the store to buy dog food last week and the product was out of stock. I was told buy the employees a delivery was expected and to CALL the store in a few days, which I have. However, when I call the store repeatedly no one picks up the phone even though the automated phone greeting has an 'option' to "speak to an employee" it rolls to voice-mail. Poor customer service, lost sale and maybe a customer forever.

S Qule

2022-05

I usually have good experiences with this store but I’m not coming back again. Came to buy another bag of cat food. Out of curiosity, I checked the expiration date on the first bag I grabbed because it was super dusty when I picked it up. Turns out, an entire row of my cat’s specific brand of dry food was EXPIRED earlier this year. This really isn’t acceptable given the size of the store and number of employees I saw. Please be cautious when purchasing any pet food here.

India Durden

2023-12

You can wash your pet here for free! They supply you with everything you need

Claire Christa

2021-05

My dog loves to come visit our local pet supermarket on Dallas highway in Marietta. The store always has what we need and the prices are competitive. The associates are always friendly and helpful. Yesterday I came into store 295 and a manager helped me with the price on some cool new Cat Cubes. They are currently half price. My cat LOVES this item! He has been on it or playing in it ever since I brought it home.

Stephanie Sexton

2018-05

Great staff, pricing is incredible. We had no idea what a great place it was until we went inside. The man who helped us was incredibly sweet and super knowledgeable about their products. Also, it’s very awesome to see them working with PetKids to help adopt out their animals (Denim the cat was adorable and so sweet)If you have a pet, or want one, come here. A great and well needed addition to the area!

Kalil Masters

2023-09

I used to come here all the time. The staff is very nice and friendly and always answers questions about my pets!

Jahnis.t Townsend

2019-05

The staff is so kind and helpful. The store is very well stocked and has a nice dog bathing area. If you bring in children they can be treated to holding the bunnies and petting a ferret. The birds and fish cages are all at kid height. They have dragons, tree frogs, and turtles. The prices are comparable and they have a frequent shopper program. It's worth a stop.

Chritter B

2019-05

Gryffyn's favorite shoppe!!!Yes baby, we're gonna go today!Woof WOOF!! XWOOF!!+

Tricia Awald

2022-05

I went into the store today with my dog to pick up a few things that we needed. I was met by an associate who asked if we were here for a bath. After I told her no, she acted as if my dog was not allowed to be in the store. I will add that my dog was not overly disruptive, he was eager but I had clear control over him and therefore not a nuisance. I ended up leaving the store with only one thing I needed because of the way we were treated. There was no clear signage that this store doesn’t allow dogs in to shop. The way I was treated today was enough that I will not be returning to this store, even with its convenience.

Mahdi Suttmeier

2020-05

Store has decent variety in cat products, which is all I'm interested in for now. Shout out to Trent to who helped us check out with ~$40 of loose cans in a record time of 3 minutes. Found out he was new to the job after I commented on how great that efficient and peaceful experience was. Usually terrrible customer service, the whole process is inefficient. Bring your own bag/s because they keep them in a drawer until the payment goes through. I checked, the bags aren't made of anything special...

candice byndloss

2021-05

Update 11-8-2020I have watched this store go through DOZENS of staff changes. From problems with professionalism while working to staff not working at all. I have had great experiences and VERY poor ones. I typically shop here once a week and spend about $80 each time over the last 2 years. Today's visit was RIDICULOUS! Myself and another customer waited for the doors to be unlocked this morning. Then when trying to use the dog wash its covered in hair, the mats for the dogs to sit on are balled up behind the towels bin and filthy. I spray down a station, and start washing my dog. I went to grab a towel because there we no aprons AGAIN for customers to protect their cloths, and no towels are there. I asked an associate and he said he would check but returned saying no towels were clean. He advised he would have to wash towels but before he could start got side tracked and started showing kittens for adoption. I left my wet dog there walked around to find "the manager " and was told she would have to prepare towels.I washed both my dogs and the manager stopped by to tell me she was confirming I wasn't finished because she was washing towels. I stated I didn't think they would be ready by the time I finished. After washing both dogs and slipping on the soaked floor I was beyond upset. They had pink extreme odor shampoo in the sensitive oatmeal bottle so I had to use my own shampoo on top of everything.I was so annoyed, wet and dirty I walked up to the register and asked her to meet me. I hoped she would have tried to make it right but instead changed me full price. I set $20 on the counter and when she asked if I had an account with them I replied give my credit to whoever account you want. She started to say sorry but by this time I told her she missed the point and to me it was too late to apologize. As I walked out I thought of canceling my membership and writing this review.It doesn't make me feel any better to write a bad review and it certainly doesn't change my experience. Most days I wish the staff from years ago was still there 😕 ....Sad to say but Amazon is quickly becoming my new preferred pet store and I may start driving the extra 10 miles for a Petsmart self dog wash.Original Post -Amazing & loving staff makes you and your pet feel like family #marybethninolovesyou!

Charron Davis

2022-05

So I often frequent this pet super market. I actually never see the same workers when I go...so I sometimes get knowledgeable folks and other times I dont. I had one worker help me find dog food that would help with my dog's allergies, then when I needed to go back to purchase more, another worker told me exact opposite lol...then I was asked to describe the worker who misinformed me...strange interactions..but atleast everyone is pleasant. Love the variety in treats and toys. So I will give this place 3 stars! Get consistency with info you provide to your customers and you will have my heart ❤

Krissy Sullivan

2022-05

These people are all business and no play! The manager was rude when taking about the snakes. She was quick to answer questions and I felt very rushed. Sometimes, it takes time when you are picking a new pet. I feel they are there only to make a sell in the moment and not caring for return customers. I will not be back.