Kinetic Connection Center

Mary Jane Kachelhofer

2024-04

There call center is garbage. It took 14 calls across 4 days to get my service upgraded. Their protocols handicap their customer service representatives and creat confusion and errors for their employees. Thankfully, if they finally make an appointment the technicians have a wealth of knowledge and can correct the companies mistakes.My advise: Try and different provider.

John Hilton

2024-04

Alex is a great technician! Very polite and knowledgeable. And very professional. Definitely knew what he was doing and did it as quickly as possible. We appreciate his help!

Elisa Adams

2024-04

Great service all around! The service technician arrived within the time that I was told to expect him. He even called to confirm that he was on the way. He was very nice and worked quickly to connect my internet service!

Wanda Kirschbaum

2024-04

My technician was very polite from the time he started and finished our switch. He was very informative so we understood everything involved with his process. Dustin, we thank you so much. God bless you young man.

Kimlisa Gregory

2024-04

Our local tech Grant is amazing!He had an extremely challenging task having to repair the lines that the town had cut putting in our neighbors water pipe.He hand dug the road to discover the multiple areas of line that had been severed and was able to restore service.He is not only hard working but very polite and respectful to us.He represents the company making it a joy to have there services.

Ken

2023-11

I really wish there was another option for internet for me, if there was I would gladly change providers. Some of the representatives in the phone center are almost impossible to understand and no two representatives will give you the same information or answer the same question with same answer. It’s just maddening to deal with them.My journey with Windstream/Kinetic1. I’m building a house and called about pre wiring the house for fiber optic. I was told to call back when the house was framed up.2. Called back and was told then to call back when Sheetrock was up.3. Called back and was told to call back again when I moved in.4. Called back and got service. Was told when the line would be buried.5. Crew came a day early to bury cable (no big deal).6. Service went out two days later and I had to call for service.7. I was given an appointment time of 10-12 for repairs. Told I had to be there. That I must answer all text promptly or service call would be canceled.8. At 1 pm I called and asked for an ETA on technician. I was then told then would be any time between 8 and 6.9. At 3:40 I got a text saying they were rescheduling me to the following week.10. I called to complain. I had taken a day off for this and now they were rescheduling me without any input from me. Now all of a sudden they could come first thing the next morningWindstream likes to send emails and texts telling customers what to do, but they don’t seem to want to listen to customers.

Judy Hobson

2024-04

My technician Neil was amazing! He was on time, professional, very thorough, very knowledgeable. But most importantly he respected my time.

Seabie Paulk

2024-04

The technicians was very friendly and what ever you asked them they gave a answer that you could understand. And let you know just what happened to your service. And what they were doing to straight it out for you to get it back going like it should be and I thank them for there service and think they spent doing it.

william ashley

2024-04

I received the "free" fiber upgrade today at my home. This is by far the worst thing I have EVER had installed in my home. If the technician was competent, he would have known that before he left. Now I'm just getting home at almost midnight and I have no Internet at all, not even using a wifi range extender.Please explain to me how I go from no problem with my internet to immediate problems due to a free upgrade and obviously a technician that was oblivious to the fact that there was a problemBefore they show up, no problems, after they show up, nothing but problems.I was told that they wanted everyone off of the old copper line because this was better , that's a big laugh..... don't do it. Just find yourself a new internet provider.Find a different service besides Windstream to use, I damn sure will be doing that very thing tomorrow morning.

sandy chavis

2024-04

Technical support said that I would get an upgrade for better speed when the tech came to fix the Internet but he didn't install it and this is the 2nd time I was told I was eligible. All he did was replace a broken wire

Jerri Griner

2024-04

Our teck from Kinetic did a great job at our home.John was his name, came early and did a fabulous job!! Very professional and very courteous!!5 stars across the board, highly recommend!!

Risha Watford

2024-02

Technicians were polite, knowledgeable, and on time. Which is so hard to get these days. It was refreshing so far I have the best signal than any other Internet provider I have tried. I’ve had Mediacom T-Mobile. Neither got the job done.

Quanie Johnson

2024-01

The install took about 5 hours I think they had to install new stuff outside but other than that the tech was courteous. Didn’t get in our way and just did his job it took awhile but it is honestly sooo much faster then what I had that the wait was worth it.

Nancie L

2024-01

I never even saw my technician. I was told I would be given a time frame. I never was. I got a text message at 238 that he was on the way and a call at 2:40 that he was there, I obviously had no idea when he was coming and Just so happens, I was not available in the 2 minute time frame. I was given. This was obviously not a good experience. And I don't even know if the problem was solved.

Natalie Conley

2024-01

Brad called and was very polite and professional. He arrived timely and worked efficiently to install and set up service. He checked to make everything worked before he left. We were very impressed with his professional and friendly service.

Cee Jay

2024-01

Technician Chase is awesome. He's sufficient and polite. He was very understanding that we lived in a rural area and depended a lot on our internet service, he got us up and running in no time. We are so appreciative of him...#1 Chase

Darlene

2024-04

Our internet service is very slow so Christopher from Kinetic came to the house. We don’t have fiber service available yet but he was informative and friendly. He was extremely knowledgeable and professional.

Candice White

2024-02

Kinetic customer service & technicians worked very hard to figure out my problem & have it fix as fast as they could.. Very professional & worked quickly . They was able to work around my work / school schedule & didn't just ignore the issue's.. I give credit when it's due so Thanks Kinetic..

Phyllis Purvis

2024-01

Destiny was eager, willing to help and supportive. She was not from this area. First tech to show up after 1 1/2 weeks without service. Windstream should hire more females techs like her. She cares about Windstream and her customers. Thanks again Destiny!

April Tomlinson

2024-01

James was my technician and he was on time,polite, and very knowledgeable. He answered the questions that I had. I would definitely recommend him as well as Kinectic service to anyone.

Wynter White

2024-01

I called in today due to slow internet and the first person I was speaking with had me on hold for like 5 minutes and then disconnected the call. My husband called back and this man was so rude, I wish I took his name down, he kept asking the same question over and over even when we explained that there was no way that was the issue. After we asked to speak with someone else he went silent for a good minute and after saying “hello?” to make sure he was still there, He had a terrible attitude and was snapping at us refusing to get us over to anyone else so I hung up. After calling in for a THIRD time I spoke with Aaron, he was very sweet and understanding. He tried his best to fix the issue and even sent a message to his supervisor to give me a call back. Aaron gets a 10/10 but the other guy gets a 0/10. If I can change providers I would. I am tired of having issues with Windstream and they never fully fix any issue.

Judi Cain

2024-01

Our service technician, Kevin, was prompt, extremely courteous, and did an excellent job setting up our new service. He even went the extra mile in programming our television for us! We are very satisfied with our service! Kevin is awesome!!

Vicki Hart

2024-02

My tech this time was Kirby. Kirby made sure everything worked before he left. Needless to say, this is the first time my service has worked like. It's supposed to since I have had it. Thank you so much Kirby for doing an awesome job.

Charlie Burgman

2024-01

He came in and introduced himself and explained what he was supposed to do and went right to work. Nice and memorable young man and fix everything back clean and was on his way. I appreciate him for respecting my house

Angela Jester

2024-02

Our technician went above and beyond. He listened and worked with me about the best place to set up our modem even though it was a little bit of a hassle. They even caught a water leak we would have missed while under the house.

Richard Lee

2024-01

Outstanding professionalism and patience with a senior citizen 😉👍 and my new service is 10x faster too!! Oh almost forgot Kevin was great and very polite and friendly and got me going in no time!👍

Hotrodowner

2024-02

My technician showed up right on time was very polite. He cleaned up every single bit of mess and answered everyone of my questions perfectly did not leave until I was very satisfied.

norma puterbaugh

2024-04

They were very kind and worked to make sure things were working properly also my house phone can dial out .what a 🙌.

Teresa Lanier

2024-04

Techs were very knowledgeable and did everything they could to get my phone back up!

Bonnell Kaiser

2024-02

Technician (Grant) was professional, courteous & answered all my questions promptly & so that I could understand. He assured me also that having 4 or 5 people using internet all @ same time shouldn't be a problem at all, but IF there were ANY problems, call & they'd correct it!