2nd Home Pet Resort

lourdes franchi

2023-09

I left my 2 dogs boarding for 5 days and the had a wonderful time. So happy to have found a place that genuinely care for animals.Their services include day care, grooming, boarding, Birthday celebration for your pets, doggie bakery, and a veterinarian from 2nd Avenue Animal Hospital.Opal and Mauricio (the husky) had a lot of fun. They sent us pictures of their fun activities every day!Very pleased with the their care and services.

Robert Nerkowski

2024-02

I cannot say enough good about this place. After using another kennel for years we tried these guys...we are NEVER going back to the other one. The place is professional, clean, and I could tell our four dogs had a blast. To top it off the got complimentary baths and they did a better job than our regular groomer. If we are heading out of town I am confident that we will be using these guys again and I recommend them to anyone that values the safety and care of their dogs. 5 Stars...I would add 5 more if it would let me.

Kelly Matthews

2024-01

Although going through a divorce and my husband works there we got free or discounted boarding. But since we shared the dogs if I pick them up I pay full price and if he picks them up it's free. They are still 50 % of his dogs but I have to pay full price hmmmm something is wrong with that. I have spent thousands of dollars at this establishment, it has recently gone down hill with the staff. Taking sides on a personal matter is not good business!

Cody Allen

2023-05

Great business. My little man loves going here to stay here for occasional daycare and boarding.2nd Home will send you cute photos of your fur baby in their daily report cards, which include a short summary of the behavior, activities or demeanor of your dog from that day.I hate having to board my buddy, but I know he’s in good hands here!

Casey Poncini

2023-05

Boarded my dog here for 2 nights. A very large and clean boarding facility. Very friendly staff. They sent me pictures of my dog every day we were gone. We ended up running late to pick him up and the staff was very accommodating. The only negative was I had asked him to be bathed but he wasn't. They didn't end up charging me for it tho so it wasn't a big deal. Still pretty happy with the experience.

Christine Green

2023-08

This is the best place to take your fur baby, whether you need boarding , grooming or doggie daycare. I absolutely love 2nd Home Pet Resort. The team is incredible & take amazing care of my dog. They also take pride in what they do, which is rare to find these days. My dog Butterscotch loves going there!!!!

Nikki Harmon

2023-05

I absolutely love this pet resort! The staff are always helpful in every way with a smile on their faces! My dogs is so well taken care of and happy there! I definitely will use them again! If you have animals go to 2nd home pet resort you won't be disappointed!

Brandi Weaver

2023-08

Everyone was amazing from start to finish! My pups looked great (Purp & Sugar) when I picked them up and were so happy.They also had a big time and were plumb wore out when they got home!Thank you so much!! We'll be back!!

ashleighS1995

2023-05

We love bringing our pups here! They get such great attention and love! We love the picture updates! They get so excited to go to daycare and so they’re so happy & tired at pick up. The staff is great and we appreciate their help and always going the extra mile!

Emily Honicutt

2023-05

I dropped my 5 year old dog off for boarding with no injuries or behavioral issues (per usual). She failed her doggy daycare eval due to “showing other dogs aggression”, but they would not tell me what happened or what behavior she displayed. My dog is not eating normally yet since she’s been picked up from this place, she’s very unsettled, which is not normal for her. And I noticed she had a gash on her right paw. When I contacted them, they said nothing happened there and she couldn’t have gotten it there; however, half of the gash is slightly scabbed over, which means she’s had it for a few days now, and she did not have it when I dropped her off before I left on my trip. I kept being put on hold to “ask the team”, and then I received vague answers to my questions about my dog’s stay. I also only received a photo update 1 of the 3 nights she was there (3 nights, 4 days). Communication for this place is not priority, and apparently neither is the care of the animals in the regular rooms/kennels. I won’t be taking my dog back for any future boarding.

Ke'iandra Stroud

2022-05

Last week was my first time using 2nd Home Pet Resort. I am absolutely in love! I was so skeptical about who I wanted to keep my fur baby, because I was gone for 6 days but they did an amazing job! Before he could go to the daycare, they tested his temperament with other dogs so I knew that they made sure that all dogs are safe to be around other dogs. They also made sure that he was vaccinated! While I was away, they sent pictures of my fur baby, gave updates of his demeanor, and gave me a daily report card when he went to doggy daycare or after an overnight stay. They were very flexible when my flight got delayed, and made it so easy to coordinate new pickup times, etc. I would highly recommend this resort! We will be using more often!

hamnester

2022-05

Literally the best place ever. My dogs get exercise, interaction, attention, and affection. The staff is beyond caring and loves my dogs like I do. Everyone, especially Kim makes us feel like we are family!

p

2023-10

Horrible place! My dog had TWO ear infections from the horrible cleaning they do I assume ! Would never recommend

Michelle ZB

2021-05

This place is awesome! The ladies are always so nice and for the amazing skills, it’s very affordable. My little Bruiser goes crazy just pulling into the parking lot so I know he loves the place too! I was referred by a friend and I’d recommend this establishment to anybody!! Thanks again for the great service, y’all!

Katherine Johnson

2019-05

Love this place!! They take amazing care of my four legged baby and send me “report cards” and pictures of him at daycare every day. The staff is amazing and I fully trust them with my pup. Way to go, y’all! Keep up the amazing work!

Ray Scott

2018-05

Great place! They work really well with animals! My dog did horrible when I took him to petco to get groomed. He's a shelter dog so he gets anxiety and worked up when he sees cages but when I brought him to 2nd Home Pet Resort he fit right in, got into a cage during nap time, had fun with the other dogs and wants to go back. The staff makes me feel very safe with leaving him there. I will be boarding my dog for 2 weeks and I'm excited for him and not worried one bit. For anybody with loving dogs like mine or aggressive ones they will make your dig feel at ease. Aggressive dogs do not get to play with other dogs but they get worked with by a staff member one on one until they are ready. I haven't seen any dog places like this before. The staff has it together really well!

Abby Lee

2022-05

I was referred to this place by a friend. My dogs brother goes here. I've only brought my dog here once but the time I did they listened to what I wanted done. I have a toy poodle and I got the teddy bear haircut for my dog and when she was done she looked so cute. I will be bringing her back.

Mary Dozier

2021-05

They took such great care of my four dogs. They sent me pictures as updates to how they were doing. I got all my stuff back that I sent with them. FYI you don't need to send them with bowls. Will definitely use them again.

Derek

2018-05

My pup stayed four nights here, which was awesome seeing as my trip was last minute. The price for boarding was reasonable, but I don’t remember being told that they were going to give her Capstar, as they do for every dog. (She doesn’t have bugs). I was told that they were going to give her a complementary bath, but never did. She smelled very bad when I brought her home. I called and they said it was their error. I was told I can bring her in whenever to get her, her bath. I will update this if they make good on that.

Hawaiianhuskies808

2018-05

We trusted these people to take care of our baby and they neglected him to the point where no one saw this even when he got a bath the day before pick up. We even took him to their vet to get their opinion. He said it was a wound from licking. Okay that seems reasonable. But why did no one see this in the whole week he was there?? This licking wound would not happen over night. Meaning he was in pain for who knows how long. That's what I'm upset about. Not that he has a wound but that they think it was a wound from licking. Why did I pay almost $500 for no one to notice him. A piece of plastic could've been stuck in his foot and would've been left there till we picked him up and noticed. We reserved their "XL" run their most expensive run and did not get that when we dropped him off. It was a smaller run half the size than what we saw on the tour. Reserved weeks in advance. We tried our best to get the best accommodations for him. No they did not refund us. I will not ask to be refunded. They should do it without me asking because that's the right thing to do. Regardless of the money no amount of money will take back the pain our baby suffered through. So all I want is to prevent this from happening to another family. Please share our experience with others.The best part is the kennel manger told me his feet were saturated from the water when cleaning the run because his water bowl spilled over. If that's the case why did no one dry it up? Why would his run be so saturated in water to cause a wound. When they returned our bag of toys. They reeked of urine. Why would anyone return that to us? That also made me think why did the toys smell like urine if they were cleaning their runs? There's so much that happened there that I can't even list everything without seeming like I'm over exaggerating the situation.

Misty Bridges

2019-05

This is a far cry from a pet resort. My dogs were boarded here overnight after being referred by 2nd Ave Vet Clinic, which had no openings. When we made the reservation we were told they would have a 6’x4’ room with beds. When we arrived to pick them up my husband observed one of our dogs in a crate. Both dogs were saturated in urine and reeked. We had to drive home with all the windows down in the 90 degree weather to keep from gagging from the stench. While we bathed our dogs we noticed one of them was bleeding behind both of her hind legs. She clearly must have been caged as well and never taken out based on the dried urine around her sides, stomach, and back legs. When we called today to report our findings to the so called “pet resort”, poor excuse after excuse was made. Then they offered a discount for our next stay. That won’t be happening EVER! Take your dogs elsewhere-PLEASE!

Ellen McKelvey

2022-05

We used to love this place but it has gone down hill. Some of the staff there are so unprofessional! I do not ever want them taking care of my dogs again. I would not recommend this place for your dogs.

Robyn MooYoung

2017-05

Just had our senior Golden Retriever groomed at 2nd Home for the first time. We just wanted him bathed and his feet, ears, and belly cleaned up. On two occasions my husband was quoted $55 for grooming; however, when he picked up our dog, the final total was $86! They charged $70 for grooming + $10 for a helper (our dog cannot stand long) + $6 for shampoo (which was offered to my husband without mention of an up-charge).My husband was forthcoming about our dog's age related limitations, and there was no mention that if it was a difficult grooming, we would be charged more money. They even called to tell my husband that our dog was having a hard time standing in the tub, but made no mention of needing to charge more. A $31 deviance from the quote is significant! Not to mention his ears were not cleaned, and his beautiful Golden feathers were cut off!I was really hopeful that we had found our new go-to groomer, but sadly we will not be returning.

Vicki Madsen

2020-05

Our dog goes to daycare 3 times a week and we also use them for boarding. He absolutely loves it. Staff is always very friendly.

Ellie Walsh

2019-05

Best boarding experience ever for my usually anxious dog! He was well cared for, and they even texted me pictures during his stay. Will use again.

George

2017-05

I've lived in MD, VA, GA, and AK. This is by far best boarding and dog daycare service I've ever used! I'll be sad to move and have to find another place, it will be hard to find a place that does as good of a job! Thanks!

Myfootsasmokin

2017-05

Take great care of our Roxy when we head out. They have daycare as well as multiple day stays. Huge exercise areas under roof to protect from sun and rain. Tvs available and daily photos of your pet on your phone. Clean kennel with groomers.

Ash Wilkerson

2019-05

Only thing that made me angry was I called ahead of time and gave them all details of my for baby and made the appointment then when I get there they say they can't see her because she is too young. Thanks for the wasted trip that could have been prevented with a phone call or correct information

Phil Belanger

2020-05

Dog loves going here. Great staff. Provides peace of mind when boarding my dog. They provide daily updates and pictures.

Ashley Diane Saldana

2019-05

Loved their service! My pup stayed her twice while I was in town and she seemed to enjoy it! Would recommend