Accent Florist

Nefesh Chaya

2023-06

Two weeks later- STILL NO REPLY!ZERO STARS because- The card literally says “we’ve built an excellent reputation on beautiful flowers”. These are dead! I reside with a floral designer and receiving this arrangement to honor a death- (not Valentine’s Day) this is all just cruel. The answering service will have a manager call me “within 24 hours”….Please don’t use ACCENT FLORIST- they do not have an educated floral designer and send out dead flowers… just look at the other reviews😱UPDATE- 10 days later & 3 calls to them w/ this review and STILL NO RESPONSE! Horrible service!!!!!

Jen Doyal

2023-05

Update: After speaking with the owner Christina, she made everything right. She refunded the money and sent out 2 nicer bouquets. I added a pic of the 2 replacements. I’m changing my 1 star review to a 4 star review and I’m thankful that she was very nice and easy to work with to get this issue resolved.My daughter order flowers today to be sent to me at the hospital. They look like a $20 bundle from Kroger thrown in a vase. Not at all what my daughter ordered. My mother also ordered from them and they look the same. Cheap and not at all arranged as a professional floral shop would do. Very disappointed. The pics are of what my daughter ordered vs what arrived… this southern peach bouquets is anything but peach! Not a single flower shown in the picture was in this bouquet. I can’t wait to find out what bouquet my mother actually ordered vs this purple mess that I received.

Nigel Lipscomb

2024-03

Wanted to send something bright and colorful to my mom just because and WOW. Definitely my new go to shop when I need flowers. Thank you Accent Florist!

alexis

2024-03

Excellent customer support, they were able to answer all my questions and concerns. The flowers were so beautiful at my sister’s wedding, everyone complimented them! Thank you for the phenomenal service for her big day!

Michael Berry

2023-05

Wonderful experience. The staff was welcoming and friendly. They weren't too busy so I was helped swiftly. I explained my situation and they listened. Gave me options and I left a happy customer. Will definitely be back in the future. So if you are looking for a reasonable florist for any occasion go check out the fine people at Accent Florists.

Morning Star

2024-01

Flowers for my 81 yr old mother were ordered by her brother from Washigton State. There was no card saying who they were from and they were not the same quality of flower arrangements from othe florists in the past. Flowers were left on doorstep without even a knock at the door. They didn't last 3 days before all died. We tried to call the business whose number was disconnected. Never buy Flowers from this business unless you only want them for a few days!!!!

Bernard Kira

2024-03

Absoluely horrible customer service. They use an answering service to take orders, but then you never hear from the flower shop to complete the order. I placed several calls for same day delivery for a client, never heard back, and was not able to get the delivery out in time. I should have read the other bad reviews beforehand. This "business" is trash.

Jessie Burke

2024-05

Thank you, they are perfect and beautiful, more than I had hoped for, thank you accent.

Rickey Priest

2023-10

My wife ordered flowers for my mom. The flowered were never delivered. No one will answer the phone or return emails. Drive to the stores new location and although the door was unlocked. The lights were off and no one was inside. My wife wants her money refunded. A complaint with the bbb and Spaulding county chamber of commerce has already been filed. Would not recommend anyone spend their money on flower orders from their website.

Shaunda S

2023-09

I placed an order for delivery; the company accepted my payment. Then, I am still waiting to receive confirmation that someone delivered the flowers. I tried calling the company to confirm the order was delivered and learned the number was no longer in service. I live more than three hours away from this location, so driving there is not an option. This establishment is starting to feel like a rip-off. It's poor taste to call the person I sent the flowers to, grieving the loss of a loved one, to ask if they received the flowers I sent. My order just went into a black hole—the company was nowhere to be found. BUYER BEWARE!!!. Based on this experience, I will never use this florist again.

Susanna H.

2022-05

My BFF sent these to me to cheer me up and they were horrible! Lots of green fluff I pulled out and 3 wilted roses, leaves & petals all over floor. All white flowers. Just terrible design (looks like my brother picked from the front yard).

Jennifer O

2023-05

These guys saved the day!I’ve had issues with another local florist on four separate occasions, and today they canceled my Mother’s Day order.These guys, despite saying online that they are closed today, answered the phone today, took my order, and were incredibly gracious despite my very last minute order.I will update this review as soon as everything is received, but they get an A+ for customer service.Local business, answered the phone locally instead of some 800 commercial nonsense, and were so helpful and understanding.

Macgyver Hoferkamp

2023-06

I'd suggest that you don't bother wasting your time ordering from this florist. Wish we had read the reviews closer before we placed our order.We live out of state and my mother had a stroke about a week ago, we wanted to order flowers for mother's day to be delivered to her while she was recovering at a rehab center. At nearly 4PM, on the day of delivery we received an EMAIL stating they were "out of flowers" and could not complete our order. We ordered flowers nearly a week ago, why are we just now being notified that they couldn't complete the order.As advice to the company, I'd recommend that instead of an email being sent, you make a phone call to the customer, explain why you were unable to follow through with the order, and how you plan to resolve the issue. This would make for a much better customer experience, and may prevent poor reviews in the future.

Amanda Ori

2018-05

My boyfriend ordered me flowers to be delivered, it was suppose to be Roses and Lillies, the picture of what he picked out looked nothing like what was delivered. When he called them they told him they substituted carnations for roses because they were out of roses. They used a bunch of cheap filler flowers rather than bringing me what he ordered. I feel like he was ripped off. They offered to him to come pick up the flowers and bring me something else, but it was already done. They should have delivered what he ordered and paid for the first time or contacted him to let him know they could not do that particular bouquet he requested.

Theresa Royals

2023-05

I ordered flowers online to be delivered the next day. On the day of delivery, I called the phone number several times just to be connected to "24 hour customer support". This department could not even access my order to confirm that the order was received. Every rep said, "I'll have the store give you a call to confirm the order was received." Almost 4 hours later no call.Added - Interesting how you can respond to the review but your "24 hour customer service team" said the shop was open. Such a lack of customer service. AND if you saw my order come through, YOU should've contacted me to let me know that you were closed. A business owner who values customers would've done that. Also explains the BBB grade of F and the other numerous reviews of 1 star. Simply put....do better.Have yet to receive the refund!

Cindy Hollis

2023-05

I actually give them NO stars. I had a flower arrangement delivered to me just this week - the container was broken - I mean a huge crack from the top to the bottom and they had wrapped a decorative plastic wrap around the container to cover it up. How I found out was it leaked out on my table. I know they knew it was broken or the plastic would not have been wrapped around it. This is just wrong. Now my sender is trying to get a refund through 1-800 flowers. I do NOT recommend them and was shocked at this. 1-800 flowers said the local florist would come back and pick them up in order for the sender to get a refund. Well they also don't return phone calls. I called on 11/30 to see when they would be coming back to get them and spoke with Elizabeth - turns out they don't answer phones at the "shop" - they have an answering service that claims they are answering phones while "they are out on deliveries". As of this update 12/11 - no one has called me back. And no one has picked up the flowers which I threw out last night since it appears no one is coming to get them. I looked at the container even closer - it was cracked all across the bottom. DO NOT USE THESE PEOPLE. After looking at YELP reviews - they are even worse than Google ones. I have pictures of the flowers the container and the wrap they put around them. I'm just glad the water that leaked out didn't ruin my table!! I'm reporting them to the Better Business Bureau - I've seen more bad than good reviews and know I'm not the only one with a bad experience. Flowers are expensive enough without having to deal with all this hassle. Shame on them!!

Doug Decker

2023-05

DO NOT ORDER FLOWERS FROM THIS SHOP! Only been married for three months. I ordered roses feb 13 to be delivered to my wife's work by 2pm Valentine day, they assured me it wouldn't be a problem. I called them at 2:30 to confirm delivery, they were going to check and call me back but never did. I called again at 3:30 same thing. I get a call at 5:30 they said they missed my delivery but they could delivery to my house. I told them I wanted a refund. They said they would give me a refund and still deliver the roses and they were going to ad a balloon no charge. Again they were a no show and no refund so far I'm out $120.

Renee Gillett

2023-05

DO NOT ORDER from this florist. You will only incur heartache. They are Irresponsible and unprofessional. I ordered flowers for a Funeral for a close friend…and they never arrived. These were from many family members who could not be present and they very expensive. I felt sick to my stomach that they had no representation. No one wanted to help resolve the situation. Days later-Someone sent me a picture of what they had supposedly made and it I didn’t look anything like what I ordered. It looked horrible. However, it Doesn’t really matter since the family never received anything. I have been “ghosted” without any refund at this point.Interesting that you can respond to my review within thirty minutes, but have not called Me back. There is no confirmation that the flowers were delivered to the “right” place. After reading your reviews this seems to be a consistent pattern. “You promised” to redeliver the flowers since They were not at the memorial service and asked for the families address. Then “you decided” to “not send them” without informing me and then would not answer my calls. I am confused about how this is respectful or an acceptable resolution.

Darecus Smith

2021-05

Flowers are not good quality. Spent $100 and looks nothing like the picture online of what my wife was supposed to receive. Flowers were given food and natural sunlight but after two days they are slumped over. Very disappointed to say the least.

Heather Gunnyon

2023-05

Ordered flowers online to be sent to a coworker. I found out today she never received them. From reading reviews it looks like the owner needs to figure out how to prevent orders from being placed when the store is closed. Guess I should have read the reviews before placing my order. They were closed the day I placed the order until today...so 5 or 6 days. Wish I had known so I could have placed an order with someone else. It's a little too late for that now.

Amber J

2023-08

My boyfriend bought me flowers for my birthday and honestly I wish he would have saved his money. The arrangement was not what he requested at all. He requested tulips and sunflowers because he knew it was my favorites, and they just threw random flowers in a set. Ordered a bear with it, that didn’t come. Tried it contact them, no response. They said they delivered it and didn’t. Then they showed up randomly hours later

Deborah Seeton

2023-05

A very dear friend in California ordered flowers from Accent Florist. Today is my birthday. I live in Georgia. The pictures my friend had to choose from were gorgeous and pricy. I did not receive anything like the picture shown. My flowers were way over baked. Dear Elizabeth, I hope you don't read this, but I do think people should know. It truly was a lovely thought. My flowers were down in the mouth.

Professa Tha Barber

2023-05

Terrible! First they send old looking roses, then when I realized they only sent half of the order. I called them and explained and they acted like they didn't know what I was talking about smh. I ordered roses and chocolates and didn't get the chocolate and I paid for both. I always get the 247 customer service line with. No help at all I definitely feel like I got conned for $111!

Slur123 Slur123

2024-03

The best flower shop ever. My mother loved the flowers I got her.

Food Critic

2023-05

Highly recommend! They also make custom jewelry AND deliver. The service was amazing and the jewelry is high quality. 10/10 recommend.

Lacey Presley

2022-05

I had a beautiful arrangement delivered from you all. Great friendly customer service and beautiful fresh flowers!!

Brenda Miller

2023-05

I would like to shout out to Sabrisa for her lovely, kind, and thoughtful delivery!! We had flowers delivered after my Dad passed away, and she made sure they were just right! I even called and spoke to her on the phone. She took extra care and time to make sure everything was delivered just as requested.

Lisa Hall-Hawk

2023-05

The first time, and that was the last time. Delivery never showed, and they did not answer the phone because a message from Verizon came on stating a non working number. Drove to the Griffin Florist yesterday only to find a note on the door Closed. Poor customer service. Finally reached the 24 hour customer service today only to be told the store won’t reopen until next Monday, and all they can do is send yet another email. Unacceptable!!!

Jimmy Nguyen

2022-05

If I could give 0 stars for this place I definitely would. There customer service is horrible especially when it comes to delivering on their promise. They guarantee same day delivery for orders placed before 2pm but fail to mention if you place an order 2 days before that it would not even be delivered on the requested delivery date. My wife's birthday was yesterday and I expected flowers to be delivered to her but it never was delivered. I called the previous day to change the delivery address since the original was my wife's work address and she was suppose to work that day but was sent home and not allowed to work for the rest of the week due to her testing positive for covid. I had the address changed to our personal home address that is within their delivery range. Waited all day yesterday for the flowers and it never showed. 6pm rolls around and I noticed they closed at 5pm so I called hoping to speak to someone on why it was 6pm and the flowers never showed up. The person I then spoke to informed that she would contact the delivery driver to reach out to me about when it was close to being delivered but never received any phone calls. The person also told me they deliver until the early evening. So delivery was never made. I called them this morning to get a refund but the person that answered said I needed to wait for the manager to come in to authorize the refund and will contact me to initiate the refund. It's been a couple of hours and no word from them at all. This place has definitely let me down and I will never use this place ever again. I was expecting to see my wife enjoy your flowers but you guys failed to do that. I already disputed the charge with my credit card company. I hope you guys fail as a company just like you guys failed to deliver through with your services. Thanks for nothing!

Chris Hughes

2023-05

Terrible experience. Ordered roses for my girlfriend, received confirmation number and was told I'd receive a call when delivered. No call. No flowers. Finally got in touch with someone later that night and was told the flowers would be delivered next day. No flowers again. Girlfriend goes to business and gets the run around but is Finally told she'll receive the flowers later today.... still no flowers