Pets Inn Suites

Gloria ford

2023-08

The vets are superb. Excellent with your dogs n very caring. I have a 10 year old German shepard mix who has dog aggression n they are very sweet with her. Great job with all the vets at Shannon. Thanks a bunch.

Matt Johnson

2023-05

Cannot recommend. This used to be the best place to take your dogs when needed. My family used them many times over the years and was always great. I called to book a week for a vacation we had and find out there is new owners with new rules and new prices. They almost doubled the daily rate and require you to book an extra and separate day on your own dime to see if your dog is a good fit???? I am sorry what? My dog has been going here for years and always had good experiences. Seems the new owners are using the old owner’s good reputation to try and rip off the customers. Now reading reviews since the new owners took over it’s probably good we choose to book elsewhere.

Poppy Dove

2020-05

Picked up our babies after staying for one week and we will definitely be back! Our cat stayed in their petite suites, which we loved because it was a quiet area and he seemed so calm when we picked him. Our two puppies stayed in their regular suites and we're groomed on the day of pick up. They offered to call us when they were done, allowing us the two hour window to pick them up and not be charged for that full day. That was super helpful and they smelled so good when we picked them up! The groomer gave our terrier puppy a hair cut and pink mow hawk (as my kids requested)! My kids loved it and Pets Inn even posted a couple of cute pics of her on their facebook page afterwards. Our girl is famous! lol. We will absolutely recommend them and will be back when we go on our Thanksgiving trip in the fall! Thanks again to the great staff for taking such good care of our fam!

Thomas Szanto

2023-09

An amazing place. I feel relaxed leaving our Skylar here with them both for overnight stays, as well as daycare. They are reasonably priced for all of their services.

Alexander Trauger

2023-05

Used to be a great place I trusted with my animals until they got bought out by a new company and completely re staffed. I called two months before my trip and they still messed up by putting my 11 year old dog in a non climate area for a week when I told them he needed to be a climate area. They did not, and they also did not give him a bath when I told them too. They are very unorganized and obviously they do not listen. And they are not trainers so they need to not tell customers how to train their dogs. If I could give them a half star I would.

Jane Stovall

2021-05

I called and asked if they could take a last minute appointment as I was home from work. They made it happen and I'm so glad I took her in.Bailey had a bad expereince with a differant groomer and was a little anxious when she got there. when I went to pick her up, she was a happy girl.The staff is wonderful; very friendly and knowledgable. You can tell they love working with animals. The price was only $5 more than the national petstore groomer and worth every extra penny to see her happy and clean.

S

2022-05

After reading other reviews, it turns out there's a new owner but my review still stands. Beware of this place. My dog was dying the day I had to come into work here and had to be taken to the vet. I called and told them what was going on and I got fired for, and I quote, "not being dedicated enough" for the company. You think a job that is centered around animal care would understand about losing your pet. I don't recommend working here OR trusting your pets with this place. When I worked there, most of the animals were stressed out! I've heard from other employees that they don't space out the activities (that you pay for) the way they're supposed to when they're busy. If you paid for 2 TLC times throughout the day (one in morning and one in afternoon) they'll just do it all in one time instead of doing it twice like they're supposed to. I feel ashamed I ever trusted this place with my pet, who's now dead. My best friend died the day you fired me and it messed me up. Management should be ashamed.

Kathy Peters

2022-05

First visit to Peta Inn Suites. Staff is very friendly and my dog was well cared for during her 4 day stay. She got a bath and had her nails trimmed while there so that was an extra service that I was happy to pay for. She looks great! We will definitely use their services again.

cody rowell

2020-05

Pet Inn Suites recently took care of our fur babies for us while on vacation and I would recommend them to any one for boarding. The staff is amazing and on point every time! Our dogs were taken such great care of!!! We called several times through out the trip to check on them and always got a update on how they were doing. Very great experience from the time of making the reservation for their stay til the day we picked our babies up. We will definitely be using Pet Inn Suites for our boarding needs from now!!

Carla Brown

2020-05

This is truly one of the premier boarding facilities in the state of Georgia. They go above and beyond to care for our beloved pets, caring for them as if they were their own.I have boarded my personal dogs with them as well as used them for assistance with our rescue dogs. I have done business with this facility or the sister facility Indian Shoals for over 15 years. ( I run a German Shepherd rescue). They have lovingly cared for dogs that were old, infirm, difficult and needy. They keep impeccable records so I know what happened with each dog.They do not neglect or abuse dogs. They do not forget medication or fail to check on the dogs well being. They truly love the dogs they care for and do their best to make them happy and comfortable during their stay. I will without hesitation use them again and again.

Alina Toledo

2019-05

The service is excellent. I have been using their services for three years and never had any incidents. Actually, the dogs seemed very relaxed when I picked them up after 11 days. Did a great job with the nail trimming - for me this has been an issue in many other places. All blankets were returned clean. My only issue will be that I first got there thinking they will have the camera system up and ready, and they never had. Other than that, very good!!

Chris Click

2016-05

Our dog seemed to be well taken care of here. They staff was on point when we arrived and got everything situated quickly. Our dog has reactions to certain foods so we brought her own and they made sure it was all she ate. Plenty of outside time was offered. Also, when we needed an extra day, they were able to accommodate after a quick phone call. We will be using them on our next trip.

Leslie Vance

2020-05

I starting using the one on Windermere parkway. My dogs Pete and Jo have stayed there 2 weekends. The place is extremely clean and the staff are extra friendly and very professional. The knew my dogs by name and my dogs already knew them. We have been with Camp Bow wow for years and they are nice as well . But this place is a 10 for sure . I highly recommend this place . Very happy they are down the road from me.

Josh Taylor

2019-05

Our German Shepherd has been going here for almost 3 years. Up until now I honestly felt that the place was ran very well but just as a boarding facility should be. This weekend I was shown that Pets Inn Suits is operated to an extremely higher standard that i once thought. Before I explain my reasoning, I will add that by saying our German Shepherd is a handful would be an extreme understatement. Even when i ask their honest opinion on him, they always reply, "He's no big deal, we enjoyed having him". Now to this weekend; when dropping him off at the end of the week he seemed to show more anxiety than usual. ( he has progressively gotten worse about that everywhere we take him). They called me the next day and explained how he was extremely anxious and was bound to hurt himself. I contacted our vet and they were able to subscribe some medication to help him relax during his stay. Without me even asking, Brittany told me they would take care of making the drive to pick up the medication and administering it to our boy. Brittany and the rest of the staff did everything in their power to take the stress and worry off of me while on vacation. (Even tho i couldn't help but to call each day to check in). To close; this situation occurring at other boarding facilities would normally lead to them requesting an early pick up and informing you that they would no longer care for the pet (I say this from experience). The bottom line here is, Pets Inn Suites went above and beyond to keep my pet safe and keep my mind at ease while out of town. Thank you Brittany and everyone else at Pets Inn Suites!!

Sydnee S

2020-05

Our dog is dead from injuries sustained while in these people's "care" don't bring your pets here. They held our other dog hostage when we refused to pay them because of the condition we found him in. Cuts, extensive bruising and chunks of flesh missing from his face and leg. He was wet, and smelled horrible when we got him and the vet had to carry him to the car. He was just laying there crying and howling in pain, unable to move his body. He was an older dog but was no where near this condition when he was left in their "care". He had the ability to walk, was freshly washed and injury free when we dropped him off.Also both dogs were extremely thirsty. And the food and blankets we sent them with were never returned to us. To top it all off, there were clear instructions on when and how he should receive his medication and these people either can't read or just did not care as it was administered incorrectly (vet can attest to this). There has been little to no communication or explanation of these events. They took our dogs life and stole our money. Our family is heartbroken.DO NOT LEAVE YOUR DOGS HERE ESPECIALLY IF THEY REQUIRE SPECIAL CARE!

Ashley Williams

2016-05

My dog has bad separation anxiety, and can be very hard to handle especially while grooming. We've boarded him here once and loved it, Today when I picked him up from just getting groomed it was the best haircut he's ever had ( coming from a hairstylist dog mommy) and he is acting very happy not sad like normal when we leave petsmart. Paige is awesome I highly recommend this place for boarding and grooming!

Dee and Theresa DeBold

2017-05

They have groomed our dogs for 10 years and do a great job, however the prices have gone up considerably so I will be looking elsewhere. In just 3 months they went from $52.00 to $60.00 for the same dog same grooming.The reviews stated here r mostly the positive ones. I was told when I called 3 months later for an appointment that they would not groom my dog until I removed this truthful review. This is a very poor and rude way to treat customers who have been with you for 10 years. I won't remove the truth.

Katie Lewis

2022-05

Manager is unprofessional. My daughter was recommended to work there after being referred by a family friend of the owner. Manager has a serious attitude issue. After years of my dogs staying there won't happen anymore. Don't hire teenagers if you don't have the patience to teach them. 💯

Donni Jester

2017-05

I boarded my 3 huskies a month ago for 5 days. I had all 3 in the same kennel and during my trip, one of my dogs bit one of my other dogs, inflicting a minor injury. The staff called me promptly and offered to take the dog to the vet, which I declined but they also offered to separate the dogs, which I did. They called the next day to let me know how the dogs were doing and send photos of the injury at the time of the injury as well as the next day. Everyone was VERY professional and conscientious and I was VERY pleased with the entire experience. I will be boarding there again - excellent experience!

Shawnee Patterson

2018-05

When I went off for my honeymoon last year, I brought my two pups and two cats here to stay for a week. I called every other day to check in on them, and the employees who answered the phone always gave me such detailed updates on them.I also got ALL of them bathed (cats included) and they did amazing job. I'll always bring my fur babies here whenever I need to go out of town or away on vacation.A huge thanks to all the girls who took care of my babies for me! I've recommended this place to multiple friends and families!

Mary Beth McDaniel

2023-07

I wouldn't recommend here both my dogs haven't been the same since. My dog been sick since then. Not very happy with these people very upset with them so we won't be back with them anymore 😡

Maureen C

2017-05

Horrible customer service. On our pick up day I called to see if our dog was ready. (He had a grooming appointment on his last day) He wasn't ready. They gave me an estimated pick up time. I called again. He still wasn't ready. I explained that I had a sick child at home and another child that I needed to be home for when he got off the bus. I needed to come now or after my other child got home. They said fine, come later. I came as soon as my other child got home and they charged me for an extra day. When I explained that I have been able to pick up my dog all day and that it was only because he wasn't ready that I wasn't able to, the girl just shrugged and said I HAD to be charged the extra day because that was their policy. It was already in the computer and couldn't be changed. I asked (very calmly and politely) to speak to a manager and she smugly said, "I AM the manager." I told her we'd never be back.

Joyce Mills

2018-05

We boarded our family pets 5 dogs for 10 days. The smallest dog was bitten by "one of the other dogs" (who knows what really happened). There is no video recording, even though they have cameras, no one knows what happened or when it happened. My poor Sheltie has now undergone two surgeries and is miserable. He has an incision all the way across his back with multiple trips to the vet. To date we have spent $1500 on vet care. This institution has "no insurance" to cover these sorts of injuries and consider it the owners responsibility. Be careful what you sign up for.In response to owner claims. What I stated was I had other dogs that had fought in the past which had required surgery, those fights were over pig ears. They were not these dogs. I did ask if it was one of the German Sheppard’s. No your staff never offer to take my dog to the vet even though when we toured the facility we were told that was what would happen in the event of an unlikely injury. Nor were we ever told they were in the groom salon the day prior. We were told they brushed out WALKER when he came and they saw a puncture wound and marks on his body. Your staff suggested he had scars from previous injuries but WALKER had never been injured prior to this trip. It wasn’t just one drain. It was three surgeries and four drains and 6 weeks of trips to the vet. $1500 to stay at your facility and over $2000 in vet care. Your place is pretty but I won’t ever use you ever again nor will I ever recommend. Looks aren’t everything.His name is WALKER not Walter ...you didn’t even look at the records

Mark Bowen

2018-05

Great place. Not sure how much the dogs liked it since they have been pretty quiet about their stay. For us humans though it is well run and always looks very clean. The bird out front (parrot?) always gets us and says hello.

Seresue

2018-05

We have a 3 year old pitbul who is completely blind and has anxiety.The staff at Pet Inn Suites are courteous and respectful and treat our baby with the utmost importance. They remembered us and Jane from our first visit. And even noticed on our third visit that she was in a weird mood. The facilities here are clean and well maintained.This is the only place we will board our baby from now on.

Angel Dowling

2018-05

Having a very difficult dog to deal with, I never hesitate to leave my girl with the staff at Pets Inn Suites. She is always relaxed and happy when I get her back. They will always have 5 stars in my book.

Cece Click

2017-05

They are very accommodating even last min on a holiday! ANNND still affordable! Staff was nice, took precise note on my dogs special needs and clarified to make sure everything was correct. It was very clean, we were able to bring her bedding (she won't lay on a cot b/c it's like furniture lol) There were other people that clearly use regularly, they knew pets and owners by name. Witnessed someone picking someone else's dog up and they double checked it was ok and went smoothly. I'll def use again if needed when I'm in the area.

Jennifer Inwood

2022-05

We have a special needs dog that has to be fed 4 times a day through a tube. Ms. Tara took special care of our little boy. Great people and service I highly recommend them.

Dave Wood

2022-05

Great staff, nice lobby (would have been better if offered a tour of the facility).Our dogs came home happy and healthy.We'll use them in the future.

I S

2020-05

I brought my dog (who is older) here to stay for a week while I was away on vacation. We gave extremely straightforward directions on what type of medication to give him and the correct time to do so. They completely disregarded these simple directions giving him his medication that makes him sleepy in the morning instead of at night. This made him groggy and tired during the day. Also, sometime during his stay he obtained wounds like I've never seen before. Paws bloody, bruises all over his body, and gash on his mouth. I will never be trusting these people with my dogs ever again.