CVS

Tina Payne

2024-04

Nasty disgusting stank with glasses that has horrible customer service. Definitely the worst attitude I've ever seen. I will never step foot in there again. Watched her give ugly attitude to customers in front of me and then she gave me a attitude. Just because you push the buttons doesn't mean you do the work. Definitely raised by Satan himself. KARMA. Went to another cvs and got my pictures fixed and had 100% better service. Shame on baxley CVS for hiring such bums.

UNICORNS ON THE FLY

2022-06

Terrible terrible CVS. Entered prescription under an incorrect name.. misspelled address and instructions on prescription label. Takes 18 hours to fill a prescription given by urgent care. Can't work too close to closing or they turn into pumpkins. I told Andea that I wanted to wait for my prescription to be filled and she looked at me aghast and exclaimed "we close in 15 minutes!" Staff discusses and makes fun of customers. Literally told a customer they could walk in the front door if they didn't like waiting in the drive through line. Extensively commented on how a person was walking or bending in the parking lot. This place is an absolute joke. The exterior maintenance of their building certainly reflects their attention to detail and pride in their work.

Jason Sauls

2024-06

Asked where a product was located and was told its up there somewhere. If this their customer service I wonder how they stay in business.

nayeli ramirez

2024-06

good offers and there is always enough product to coupon I love this pharmacy

Courtney Ashley

2023-07

Would truly and rightfully give 0 stars. The absolute worst service I have ever experienced both times I stopped at the Baxley CVS. I can understand bad day but this is consistently bad. This store has a label in the front window that it is a UPS drop off. I went in to return items from Amazon and a gentleman named Cale was helping me with the return very polite guy. Then all of a sudden a lady name Cheryl comes over loud, rude and disrespectful and tells him that he can not use THEIR tape to tape the label on the return. She said that I needed to go purchase tape and tape the label myself because the company does not give them enough budget to "giveout" tap. We are literally talking about 1 maybe to strip of tape!

Belinda Mosby

2024-01

One star too many! I tried to defend them to my doctor, now I have to apologize to him. Every time you go they have to order your meds or a different rule. Nothing is ever simple here!

Karli Harvill

2023-06

If it was possible to rate 0 stars I would. I have never come to this pharmacy and not had a problem. I’ve been given other people’s prescriptions several times, waited around hours for a prescription even though I got a call saying it was ready. The last straw was today when I was told my 4 month old sick baby’s prescription wont be ready until tomorrow. This was 5 hours after it was sent out and after I had already been up there once and was told it would be ready when I came back later.Then my husband calls 5 min later and all of a sudden it’s ready now 🤔 The laziest and rudest staff I’ve ever seen. Needless to say I’ve switched pharmacies now

Amber White

2023-06

Asked for my medication to be filled in Hazlehurst. Was sent to Baxley because Hazlehurst couldn’t fill the medication due to them supposedly being out fine whatever I head to Baxley. I get there explaining the situation the lady at the window is SUPER rude right off the bat turns around with the window open to talk bad about cvs in Hazlehurst without even explaining the situation to me is talking to the other pharmacist about how they just send people over and don’t let anyone know. Finally comes back and looks at me disgusted and tells me she can’t do anything because my medication is pending at Hazlehurst( with the worst possible attitude) I say ok I’ll call them. I call get everything worked out pull back through. I tell her they said it should be ready to pull now and she gets LOUD with me and tells me it’s pending so she can’t without even checking anything. I proceed to tell her how I just called and finally get her to check. She tells me to come back in a few mins I double check how long it will be because mind you I just come from Hazlehurst and have a child that’s highly contagious with strep with me. She tells me a few mins I leave come back they’re closed for an hour lunch. I go in to politely ask the lady if there’s anyway possible I could grab this medication I can’t wait. I’m literally standing at the counter for 10-15 mins the lady finally speaks up to the other pharmacist and makes a smart remark about how I was standing at the window. Literally the worst experience I’ve ever had at any public place. Especially a pharmacy. The lady I spoke with today definitely should be retained on customer service! Will not be using CVS again this isn’t the first problem I’ve had with them but definitely the BIGGEST!

Ed Burkett

2021-06

I went to CVS to pick up a prescription after they had called to say it was ready. After waiting >20 minutes in the pickup line I called and was told scripts were only filled from line 2, and line 1 was only for Covid-19 testing (a self applied nose swab). There was no sign saying that, nor did the telephone message say that. The staff is rude and obviously don't care about customers. I'll pay more for any prescriptions or other needs before I go back to this CVS. I'll also ensure anyone and everyone I talk with knows how sorry and unprofessional this store is.

Lauren Helton

2022-06

Rude! I called to try and explain my situation and was put on hold 3 times while being cut off each time. It took me three times to attempt to explain the issue. Then the lady that kept putting me on hold somehow disconnected me. So I called back… and they said they could not help me . Keep in mind I have used CVS pharmacy for YEARS! I only needed a partial because my CVS pharmacy was out. *Heartburn meds….. (really???)

Becky Brock

2019-06

I love this CVS, but disappointed with a recent company policy! My 7 yr old has recently started taking medication to treat a disorder he has. The first two prescriptions were perfect and he finally got the hang of swallowing pills. On the 3rd refill, the pill changed and is now 3x the size of the other one. I was not informed of this change, nor given the opportunity to try someone else for the smaller brand. Instead, I had to find out when I opened it and then the CVS won’t exchange it out. I was told to cut them in half and give two halves or crush it and put in applesauce. This is not fair to my child, for the cooperate level to save a $! I am forced to wait a month to get a pill that my young son can take conveniently! What a poor way to force the cheaper brand on customers! I did call cooperate and complain, in the hopes that this won’t happen again to my child nor anyone else’s!The staff in this store are like family to me, and this message is not directed to them... only to CVS on a cooperate level, and to customers with children! FYI: Ask if there’s been any changes to your meds before taking them out that window!

Holly Bennet

2020-06

I have only gone to this store a couple of times, but during those times I've noticed that some employees don't greet you and aren't too friendly, especially if you use coupons. An employee was complaining about how many overrides she had done with a customer, and talking bad about that customer. While I understand overrides aren't good for an employee ,that doesn't justify being rude to customers. I've seen employees grunt and complain about having to deal with customers that use a lot of coupons. I wish they would change their attitudes about this since some families can't afford to pay full price. That being said the store does have more variety in it ,and items generally tend to be in stock at this store. I haven't gotten any prescriptions filled at this CVS, but it appears to be orderly. If you want amazing customer service it's best to take the drive to Hazlehurst!

CrystalRose 912

2019-06

I use to love shopping at cvs but today was the worse shopping experience of my life. Your so called manager calling us thieves and in front of customers at that. Y'all will NEVER receive my business again until she is replaced. We've never been accused of being thieves personally I despise thieves. Don't tell us your watching us. P. S. The crappy product that you were accusing us of trying to take is in your parking lot.

Sheree Wood

2023-06

Run from this pharmacy. Inefficient & RUDE staff. CVS should be embarrassed!! I'll drive hours out if my way to avoid the Baxley CVS in the future.

Kaye Mullis

2023-06

They filled my prescription when not a drug store in Hazlehurst Georgia wouldn't, but the CVS in Baxley Ga.

Misty Martin Chouinard

2020-06

They are taking longer and longer to fill prescription and they tell you it’s gonna be ready but you still have to wait a while

Jimmy Lafferty

2018-06

Nice Clean store .They have a large selection on the isles Filled my prescription fast.

William B

2017-06

Great service at the pharmacy and quick to fill your prescriptions.

Connie Price

2019-06

Pharmacist Melissa Walsh is the BEST!! Exceeds customer expectations!!

Michael Leahcim

2020-06

They do NOT accept Blue Cross Blue Shield

Brittney Reed

2023-06

Love this CVS always.

Pamela Cranson

2018-06

Waiting time could improve

Kenny Kirksey

2023-06

Go to Hazlehurst!

James Dees

2024-06

I had the best customer service being in town. Binnie could tell I was in a hurry as I sped into the drive-through to catch them before they closed. She did tell me I may have been too late with the look of concern on her face of my rush. Mrs. Laura did let me get the antibiotics filled for the spider bite on my foot, giving the pain in my work boots, and they closed the last little bits while I waited. Binnie also went over and helped find my antibiotics as a cheaper rate.. thankfully. I would like to thank you both again if you read this. You are heros to us out here if you have not heard it lately. Thank you CVS