Walgreens

brainjammed

2024-04

Just a shout out to the security guard working March17,2024 between 7:45 and 8:15 pm ( I didn’t get her name). I’m here on a trip from Canada and needed some prescription medicine. (Apparently hard to get on a Sunday at that time). I was there for a while trying to sort myself out and was impressed by her professionalism, and the way she interacted with the customers in a very kind and polite way -while at the same time making it clear that she’s serious about her job . A very good first impression of the store that may not usually get mentioned in reviews.

Jessica D

2024-03

Dropped off a prescription at 10:48am, I was told it would be ready by 1:00pm. I get back here at 1:25pm, the window is covered...inside the Pharmacy has a "lunch time". They are closed from 1:30pm - 2:00pm (so the Piedmont Clinic Tech next to the Pharmacy stated.Why are Pharmacy's closed during the day? People should be able to go on break for lunch (I do at work, but I also have people to cover me in my absence). This was weird.Can't pick up my prescription for my injury until their lunch has ended. Wild.

Tasha Martin

2023-07

Early morning, not busy at all. Certain things can't be purchased early morning. Baby items, perfumes, or anything that is in a case. They don't have a key to open it. Why? If it is in the store to be bought. Why is there no key? No apology or nothing. Just nasty. Times, I hate stopping at this Walgreens. I will and do travel out my way to go to another one.

Ifeoma Uzoka

2024-01

Nikki (Pharm Tech) did a phenomenal job, helping me locate the medication that I needed at another location. I did not understand if one location didn’t have it why they didn’t assist me in searching for my medication at another location. Nikki was very informative and understanding. I hope someone gets to see this review soon.

T Thurston

2024-02

I went to Walgreens to get some photos printed for my father’s memorial service and the General Manager (Rich) was so helpful, professional, and exceeding my expectations. I personally would like to thank him for his excellent customer service. Five stars rating across the board ⭐️⭐️⭐️⭐️⭐️

arame seck

2024-05

Wasted my time going up there for a passport photo. I called before heading up there, was told by an associate to come, only to find out the machine/Camara was out of service.

Tony Copeland

2024-01

*sigh* is it really that hard to get someone who can do simple things without arguing with others?Evelyn, on the other hand was excellent and even smoothed over the problems caused by the guy in the photo while not pissing him off.

Stephanie

2023-07

The staff must be careful as to their level of customer service... I purchased a few items today yet on check out was given a clear bag with a couple of smaller holes. Since I needed to use the restroom, I rushed out of the store. A customer can consider multiple unjust reasons as per supplying this option. It would be imperative for staff and management to do right by all customers regardless of who they are.

D Anderson

2023-12

I am greatful to jay that works overnight I was shopping for a coustomer one I asked the manager to use the restroom she told me it wasn't workingi asked jay where was the nearest restrooms he took me to theirs its not my first time shopping there and the older lady is always rude and yelling at her employees but this particular night I was greatful to jay for being understanding thank you again jay

Chicole Honey

2023-09

Not too far from home, perfect for the few and in between emergency runs in the middle of the night. Pharmacy is cool too, although I do prefer longer hours. I also love their non-pharmacy (home) selection. I have found really good merch here!

April Case

2023-05

This pharmacy is by far the worst I have ever frequented. Staff is consistently rude and in desperate need of basic customer service training. When there is an issue with a prescription being filled, there is no outreach to notify the customer. You are only made aware of any issues when you show up to pick up the prescription. Anyone with critical and time-sensitive medication needs should stay away from this pharmacy.

alana carter

2024-03

Not really open 24 hours a day it’s always closed over night and it’s the lady walking around ignoring people trying to shop

Anthony Durham

2023-07

Don’t shop here. They make it infinitely hard for you to spend your money here. Not only do they make it difficult for you to buy something simple like tobacco rellos, they then hassle you for simple stuff like an I.d. Every other Walgreens I go to it’s never an issue, but this one particular Walgreens literally goes out of their way to make stuff difficult for me to even do as a PAYING customer, able to provide ID that clearly shows I’m of age, but of course leave it to black people in a black ran store I’m sure to make things incredibly difficult by trying to act as though they have standards and are bougie and trying to abide by the law. Now they have to make it difficult for people who have ID and can provide proof. So guess who won’t be shopping here anymore? I’d suggest a CVS or any place that’s closer because this place is ran by a pack of weirdos and whack jobs that are intent on wasting peoples time. I’ve also filed a very lengthy complaint with the corporate office as well. The staff need to be retrained. And I won’t be shopping at this ghetto-behind location EVER again.

Chris Copeland

2023-09

They wait to you get to Walgreen to tell you that there photo card machine is down, after placing an online order. Lady advised, “I didn’t call because we were to busy! Poor customer service!

Roman Dean

2024-04

They're always busy but the staff is friendly and helpful

Noire Gem

2023-05

Besides things being out stock in store all the time . Head Pharmacist is rude and unprofessional. She hung up on a customer asking about prescription availability. No sorry it’s out stock we will update you. Just stated it was back ordered and hung up. And no she is not black. She been there for some time but kindness and professional goes along way.

jessica reid

2023-05

I promise you we need to get these franchise big pharmacies out of our neighborhoods and replace them with the local small businesses pharmacies because these individuals at this location brutally do not care about this community. Five months pregnant running to try and catch the pharmacist and meets him in time and he still refuse to fill my son’s epileptic medication even though I called and stated I’m less than 4 mins from the door. If black people got together to fight for our community instead of taking the bs left overs people give us we’d be better off. Ima just find another pharmacy because I been comin here for 6 yrs and I’m tired of how this location is being managed.

Tiffany Coleman

2023-05

Intern working the counter. Spent a total of 45min interacting with her to no avail. She couldn't find my account, even though I've used this location and Walgreens Pharm for over 15 years. None of the other associates wanted to assist her. Then when she finally found my name she couldn't locate my actual medication. I understand learning and being in training, but in general I label them as SLOW; RUDE and INCONSIDERATE of my time and other customer's.Next I grab a couple of items and go to the main checkout. SLOW. The cashier is RUDE to a couple in front of me who does not speak English well. They are having trouble with a coupon, Her tone and approach was rude and not helpful AT ALL. They ended up leaving their items. When it's my turn, she just begins to scan my items on their transaction and wont allow me to enter my rewards information. Says she would have to get that voided -- which apparently she was too lazy to do. So I'm ready to go and just agree to proceed. I pay and she says your receipt was sent to the email you have on file. Ma'am?? How do you have my email when you wouldn't let me enter my phone number. She then proceeds to say, oh well. If you want a receipt I'll have to get someone to print one. She then starts checking out other customers and disregards me. RUDE; HORRIBLE ATTITUDE.Apparently my new insurance is not contracted with them; although I have never been a CVS pharmacy user, I am THRILLED to now be forced to go to CVS for my medications, because this WALGREENS and the staff is absolute TRASH. If I could give negative stars, I would.

Eva Vulne

2022-05

The customer services was great other than our cashier at check out I understand completely that it's a night shift and we're still pandemic which is why it's not necessary to be mean but I left my keys in the store and my cashier actually told me she didn't have or seen them. All of a sudden her co-worker said yes I seem them you (my cashier) told me to leave them there. Weirdest thing I have ever encountered. Why lie? I got a bad vibe from her anyway during checkout. Crazy how instinct pick up what the eyes don't see. Besides the weird stuff I enjoyed my shopping experience with my daughter Mimi there. We found everything we were looking for including some other unique items. I'd return there again. I would just avoid the negative vibes. The store was nice and clean so 5 🌟 but that negative vibe from the one particular cashier was a 1 star.

Janess Eberhardt

2023-05

This is in regards to the pharmacy alone. I’ve never received this type of service. Picking up the phone and placing customers back on hold never even greeting. Once the phone was taken off the receiver just to be placed down to where I could hear their conversation only to be placed on hold then hung up on.Fire every last person this is disgusting. And it’s every time I have called but today unbelievable.

deangelo davis

2023-05

The pharmacy staff terrible! Young lady with the natural wearing glasses rude as hell and don’t have no customer service. Why go to work If you got an attitude that’s kinda crazy. Fix your attitude before going to work knowing you deal with people all day.

Bryan Champ

2023-06

The worst service imaginable. Came in to grab a FedEx package that was on hold, and they refused to hand it over even with ID and the barcode on my phone. Was in the middle of speaking with the manager and she turned around walked away mid-sentence. This place is staffed by a bunch of amateurs. Please, if you're reading this, consider going ANYWHERE else.EDIT: I visited the store yesterday (5/16, nearly a year after my last review) and had a better experience. Ibraham that works in the photo department went out of his way to help us with an online order for pickup. He was very nice and professional, which really helped to redeem the location. He gets 5 stars!

Candace Mckenney

2022-05

I went to the pharmacy around 5:30 to have 3 prescriptions filled for my daughter. I was told by the tech, while sucking and juggling candy around in her mouth, "We aren't taking any prescriptions because we're short staffed. Bring it back tomorrow." They're open until 11, it's 5:30, and that's what they're doing. She didn't take the prescription with the offer of filling it tomorrow and notifying me once it was ready. I was a pharmacy tech long before I became a nurse, military and civilian, and I have never in my life seen or heard anything like this. I understand being short staffed, but if a pharmacy can't fill prescriptions, why are you open? And, of the staff that you do have, was she really the only person that you could assign to the window? Where was the customer service?

Denisse

2022-05

This Walgreens is the closest to the Passport office on Stonewall Tell Rd. When I called one evening to ask if they could take a passport picture, a young lady told me they didn't have the "man power" to take a photo but the machine was working (I'd called two other locations in my neighborhood where the machines were not working). She told me that I could come in the morning and get the picture taken when the store opened.I got to the store an hour before my passport appointment--plenty of time for the picture to be taken and processed as was told by the manager--Larry--that he didn't have the "man power". I questioned him and told him my situation. He and a young lady were on the registers. So, no one can stop for five minutes to take and process a passport photo? He said no and gave me two other locations where they might be able to help me--a Walgreens and a CVS on Cascade road. Another 15 (+/-) minutes away--outside of MY neighborhood? I left.He's the manager. His job is to manage the store, problem solve and keep the store running. The solution is NOT outsourcing the services to other stores and missing money.How much money is this store losing because the entire photo center is closed? This store should have the top numbers for passport photos because of how close it is to the passport office.Why is the store understaffed?Why aren't the services that this store promotes being offered? Where's the customer service?How will this store continue to stay in business if it isn't making the money it's expected to make?And this is an example of why we don't have a variety of successful chain businesses in our community. It is ridiculous.(After I called him back to bring up these points, he THEN offered to take the photo. By then, I had already drove to CVS on Cascade and a very helpful manager--Timothy--took the picture without hesitation or excuse and I was on my way in about seven minutes--and I made it to the appointment).

Fallon Edwards

2021-05

I received the worst customer service at the Princeton Lakes pkwy store. The customer service associate Kelli was unbelievably rude and nasty to me. The cashier line upfront was wrapped from the front of the store all the way past the photo department and pharmacy had zero customers and didn’t want to ring me up. Customer service is definitely not this locations strong suit. If their are no customers in the pharmacy department, why wouldn’t you want to help me ?????? Unbelievable what these employees will say and do to customers. I’ll go to cvs where I’m appreciated from here on out!

connie patterson

2023-05

Hangs up on you when you call. You go through all the prompts and while you wait the phone hangs up after they pick it up and the music pause.Never could check on my script status. If you don't care about the people you serve or your job stay home.

Kayla U

2023-05

The pharmacy will put you on hold without asking if it's ok and leave you there.. after holding for 10 minutes, the phone will start ringing and they'll pick up the phone and say oh sorry and put you on hold again.. when they do pick up, they'll seem annoyed that you called.

sotacoresabreenav

2023-05

I came to Walgreens at midnight looking for baby fever medicine and a thermometer and a very helpful night manager named Jessica was gracious enough to help me look for something that I had trouble finding and went above and beyond to make sure that I had exactly what I needed. She was very sweet, very professional, and made my visit a breeze. Thank you Jessica. :)

Donni Metropolis

2020-05

Arrived at 8:46pm to find the manager or person posing as the manager blocking the door from 4 people saying she was closed. We told her it was 8:46 and we should be allowed to enter the store briefly. She said we could go in but not down the aisles after continually telling us we couldn't get in. She eventually let us in... very simple task. She was rude and semi cursing under her breath about the fact these customers wanted to enter the store. Extremely rude not representative of most of my experiences in the Walgreens chain at all

Douglas Greer

2021-05

The absolute WORST pharmacy team of people I have ever experienced. I’ve yet to have a solid experience at this location. They’re always busy yet they never have enough staff to compensate (EVER). If you try to call them, plan on being on hold for at LEAST 10 minutes and then they are less than helpful.