Kroger

Alexis Henry

2024-05

Don’t go in here. One of their hoodrat employees accused me of stealing and security placed their hands on me because I refused to dig through my bag for a receipt. When he located my receipt and confirmed I paid he let me go. This was humiliating, the detector did NOT go off when I walked out so he had no real reason to follow me to my vehicle or slam my doors or place hands on me. I will see what I can do legally but I would not advise ANYONE to go in here. I was a daily visitor but I will not be back due to safety concerns.

Wanda Chellers

2024-02

This is a review that I need to do to let the Corporate Office and Management at Kroger at Metropolitan Pkwy know what is going on in their establishment. I am a customer standing in the check out ringing up my grocery and I had a situation and I couldn't get an associate to help me. I left the grocery on the self check out counter and walk out of the store. This is why customers shop online. I didn't get an apology from the associate they were acting like they was not concern about me nor the other customers. This should have never happen to any customers who help pay their salary. I feel if you don't want to work stay at home to get your attitude together. These associates need to be reprimanded. They need to go back through training to work on their customer service skills. This is why I gave the store one star. I am a Google local guide. Any place I go to shop whether online or in person I give a review. Be blessed throughout 2024.

Linda Person

2024-04

Ms. Erica R. (Floral manager), THANK YOU SO MUCH FOR THE EXCEPTIONAL CUSTOMER SERVICE that I received when I came in to get balloon service at the Kroger Cleveland Avenue location for an office colleague’s birthday! You took care of me immediately!!! My team LOVED the way that you arranged the balloons…GORGEOUS!!! Thanks again for your EXCEPTIONAL customer service!

Jero Johns

2024-04

Called this store and asked to speak to a manager. Started calling on Friday evening. Was put on n hold & waited for about 1.5 hours. Nobody even answered the phone.I live out of state and needed to know if the store had a particular Easter item that stated it was in stock before driving the distance. Terrible customer service in answering phone calls. Online stated that the store was the only Kroger that had the item & still as of Saturday am, unable to speak to anyone to confirm because nobody is answering the phone.

Paul McPherson

2024-02

This is the worst Kroger I’ve ever been to. I’ve found molded items, many expired items, complained about their rules for the poor/bad side of town, etc. We have lived in the area almost 10 years with no real improvement. We go to the newer, bigger, better Kroger on Glenwood exclusively. I started my official boycott of this store a little over a year ago.This location needs better employees, management, and a much needed renovation.

ODT Odt

2024-04

The Kroger Deli on Metropolitan Ave. In Atlanta has the worst customer service ever. I ordered a catering order of 192 pieces of chicken and the cook was mad what type of customer service was that and the order was not ready at the time I requested I have to wait another hour after I spent over 200.00 for a order poor customer service Kroger

Kimberly Daniel

2024-02

Kroger needs to make sure the labels and on the self and signs are up to date, correct and are put on the right items. Today I have three different items that came from three departments and the prices ring up different from the labels and sign. Let the cashier at the self checkout know about the difference instead of her getting someone to check the prices out she told me that she could not do anything the price is what is it but I kept insisting on her getting someone to check the prices out and the self checkout cashier finally went to her manager in the red vest and the manager in the red vest said the same thing but no one went to verify if the labels was wrong, if the the sign was incorrect or in the wrong place they did nothing. I can see if one item was wrong but three in three different departments. It is so funny another customer took a picture of an item she was getting with her phone and told me just in case it is discrepancy in the price. If my phone have died I will have done the same thing. If I could give Kroger a 1/4 of a star I would also bad customer service!!!!

Tina Mears

2024-02

They need to restock shelves better and hire more cashiers. Try not to leave items behind, if you do you will have hell to go through to get them back. Print you receipt and go thru your items with a fine tooth comb. If it's missing, dont call, they will lie to you and tell you, that you didnt buy it or it's not there. Be careful with this store a lot of homeless people are lingering around there with mental challenges. Be safe and aware of your surroundings.Good luck.

Phoenix Stella

2024-04

Make sure to bring your own tissue or any papers if you stop by to pee, because there’s not any toilet paper at all!

Bruce Bolzoni

2024-02

Bad management..never any baskets to use.. The Lindberg Buckhead store just got all new basket's both small & large..Mgr there told me all he dis was order them..So..thr metropolitan store could do the same if there was a mgr. Also employees are on there phones..Long check out lines...Don't go to this location

Abdullah Muhammad

2024-04

It was great to see the youngsters working this morning letting them get a early start in life knowing about work habits.

Aaron Vince

2021-05

AS SOMEONE SAID: Zip Code should not determine the customer service level at a company like Kroger. Look at these bathrooms 2 hours after opening. I was there for 35 minutes and still nobody touched it. The store inside looks like a store from my home country in Eastern Europe 30 years ago! We r in the richest country on earth...🙃🙃🙃🤣👽

Crystal Hailstorks

2024-03

Poor customer service. Staff eating at self check out. No registers open. Smelly and bad seafood department. Please go to another Kroger if you can.

Adrianna Salazar

2023-11

I didn’t have a great experience here today. There was only one checkout attendant, so the lines were very long at self-checkout. One of my products scanned the wrong barcode, and the attendant light starts flashing.I’m waiting for a few minutes, watching the line get longer behind me, looking around to see if an attendant is coming to help, and the customer behind me says “Yeah, you have to walk over to go get him.” …What? The whole purpose of the flashing light is for the attendant to look around and come over to help!It was really busy and a bunch of people needed help, it was frustrating to have to go ask for help when there’s a notification going off that the lane needs assistance.To top all that off, no receipt comes out at the end and when I walk back over to the attendant to ask if he can refill the receipt paper, he says “I’m sorry, that printer is broken.” So now I have to walk past security with a cart full of groceries and nothing to show for it except a pending $ amount on my banking app.Not nearly enough staff there to assist the shoppers during peak hours, I’ve shopped here before and will continue to do so because it’s the closest store to me but it’s not something I look forward to.

William Thornton

2023-09

Okay, they close there deli area as early as 6pm and then they stand behind the counter and ignore customers. Listen I get it if you want to close your hot bar down but if someone needs a pound or two of sliced deli meat then every attempt should be made to serve that customer!!!!! It's getting ridiculous! You KROGER don't care about your customers....

Beverly Lay

2023-05

I know that Kroger store at the located 2685 Metropolitan parkway Atlanta,Ga has been there for more than 40 year & more

T Thomas

2023-06

Thank you Kroger Deli ♥️ I ordered 100 pieces of fried chicken, picked it chicken up Sunday, May 21, 2023 the fried chicken was cooked to perfection, very tasty and pretty. Within 30 minutes it was eaten up. The Staff was very helpful and had Great Customer Service💯 Kroger, 2685 Metropolitan Pkwy, Atlanta, Georgia 30315.

Shana Shell (vonshe)

2019-05

They need more attendants in the money center. The 2 attendants on duty walked away when the line grew leaving one professional to handle a line of ten clients for all money center items including lottery. This wastes customers time.

BeerDawg Elites

2024-04

Awesome everything thing I was looking for was rite in there to be founded 🎉

Janice Daley

2023-06

I used to love this Kroger but an incident last year has changed my mind. My cart locked up before I got past the silver poles where you exit. I was approached by a security guard that informed me the cart locked because I stole something. He asks for my receipt and then takes everything I bought out to count it and guess he counted 10 receipt says 10. This is unacceptable. Suppose I had 30 items. I called the home office who have not contacted me. So I will shop elsewhere I'm too old to go thru this in my own neighbor.

Kitten

2018-05

I just stepped into this store until I noticed I could not find a cart anywhere so I just grabbed the nearest cart which was at the entrance like someone just pushed it there then I walked to the fruits looking for strawberries and raspberries it was hard to pick between the both because both looked out of date. I thought that's all I can find food that looked just a week out of date until I came across a box a strawberries with one strawberry that was in horrible shape, molding. Visibly saw the mold slowly eating away at the strawberry. Disturbing and Disgusting. Edit: The only part I liked about this place is the leaving to go home part.

Kim

2023-08

Hugh is the most unprofessional sassy manager I've ever seen. Everytime I come in he's staring at me and rolling his eyes. I asked him why he stares at me and he threatened to fight me. I'd stay out of this ghetto establishment if you can.

Arielle Guy

2023-07

I go to this kroger everyday and today I experience a so called Manager (dark skin women with dreds) disrespect a customer and didn't care. As other managers (store manager van) watched smh that was very ghetto and rude as a Manger she should be demoted and van also

Danielle Thomas

2023-05

The management team decided that it makes sense to close an entire critical section of the store well before closing time, without advertising to let anyone know. After driving 30 minutes to get to this kroger last night, to buy a specific lotion that was medically necessary to treat a skin condition, I left empty handed, angry, and still in pain. It's rude, disrespectful and short sighted to close the entire toiletry, lotion, personal needs section early. And there's no decent justification for it. I will never be going back to this kroger. It's like they think the people in this community can't handle access to Moisturizer after 10pm, or don't deserve to have the same resources available to them, as are made available to everyone else. It shows what they think of the people who shop at their store.

Albert D

2023-05

I visited Kroger around 3pm on Sunday, Jan., 1st. I was shopping for ingredients for a meatloaf and scallop salad. Many of the ingredients I needed were out. An employee went to the back of the store looking for Thyme, but told me they were out. Seafood section was also out of Scallops. One employee gave me attitude and I didn’t even say anything. Kroger was also out of several other ingredients I needed. I left my cart; something I’ve never done before and I walked out. I’ll take my $500 a month grocery shopping to Walmart until I locate another grocery store. None of my neighbors shop at this Kroger. This area needs a better grocery store. By the way, this is not the first time this store was out of items I needed, but I couldn’t deal with the disappointment today.

Stanley Hendrick

2023-05

This location had some of the nicest Staffing employees I've ever met at a grocery store. They were incredibly kind and extremely helpful for finding specific kosher foods. Also, I love vanilla Coke Zero but it is so difficult to find in this location seem to have an abundance in stock. I really appreciate managers that order specialty items especially specialty sodas with a variety of flavors. Thank you guys for thinking about people like us

Todd Russell

2023-05

This is an old Kroger it needs to be torn down and rebuilt. I love Kroger but not this one at all. Poorly stocked and frequently out of items. There are a few regular employees who are nice and helpful. Management could be replaced in my experiences with them. They have never been friendly, but if I worked there maybe I would be as bitter as they seem to be. There are nice, big , new Krogers that are not too far, but not really convenient if you use public transportation. This is only a few blocks from my place,it's the only reason I go there.

Missy Love

2023-05

Instead of closing the store to do renovations they just build a wall around the mess and expose customers to whatever this is.

P. Menard

2023-10

Update Oct 6, 2023❌IN NEED OF MANAGEMENT ❌I went in to do some last minute shopping before closing. I was surprised, usually they would announce, a couple times, the time and the time they would be closing and thank the customers for shopping at Kroger. It was 15 min til 11:00 and I was heading towards the front from the dairy area and suddenly the lights went out on the isle I was on. Then I heard the crackling of the intercom and a man's voice say "Leave the premises" twice.I was shocked and I also felt a little threatened.I couldn't believe that that was an acceptable way to talk to or to treat your customers.This location has an urgent need for Professional Management .After months of being closed and renovations being done, the surrounding neighborhoods were happy to hear about Kroger's reopening, but it's been disappointment after disappointment. The reviews speak for themselves. From the obvious trashy parking lot, trash in carts, dead uncharged handicap carts, handicap parking spaces taken by vehicles not marked, cars parked in every striped No Parking zone, dirty/trashy public restrooms with no hand soap, toilet paper or paper towels. Just seems that this store is where all the leftovers go, especially the produce. You can get green bananas everywhere else but here.Always out of bread and I've seen brands come and go. Encounter empty shelves often. I've seen broken jars, broken eggs and other messes lay unattended and if you need to speak with a manager, good luck. And it's only getting worse.Is there a district supervisor? GeezPREVIOUS REVIEWI probably would have given 5 stars considering I've always had a good experience here with helpful and friendly customer service. And then, on my last visit I needed to use the bathroom, which I've never done. When I entered I was greeted with an awful odor. If you've ever used a porta-john, you know what I mean. Every stall was a mess, and the last one looked like a toddler used it without supervision. Not one had tissue. I put my need to on hold and walked out right into a group of manageoment. I spoke to one of them and explained the situation. He apologized and said he'd have someone take care of it right away. Fast forward 30 min. and with extreme urgency, the bathroom was in the same condition, but with tissue rolls on the floor. Very disappointed.

Tammie Baker

2023-05

Stopped at the sandwich shop at 2PM to purchase a sandwich. The manager Donna had the audacity to tell the customer that he should’ve came early to purchase a sandwich because they opened at 12pm. It’s understandable that they were short staffed but the lady who was making sandwiches had all of the ingredients still in front of the customer. The customer asked what time do they stop making sandwiches. A simple question she told the employee. Don’t argue with him. The only reason I gave a 3 star is because of Erica excellent customer service who wasn’t feeling well but still outstanding service. Thank You Erica