CVS

Galina G

2024-04

There is no self check-out, but the store associate who assisted me was super friendly and efficient. She correctly applied all discounts available on my card, and I was out of the store in a few minutes. BTW, I was amazed how many items were labeled with yellow stickers of up to 90%. Most of them were out of stock, but, I imagine, it is possible to score great bargains if shopping on Sundays. Great location. Plenty of parking. I love it. ❤️

Terrence Ferguson

2024-04

There needs to be a nationwide review of this CVS location: I ordered one photo print and received an email confirmation the day prior that it was ready. Ja'mar, the 'manager' asked me if I wanted to fix the photo machine as it was out of order... terrible experience and zero customer service 'soft skills.'For a CVS store located in such a wealthy area, the level of competence by management does not correlate in the slightest.

Redgums21

2024-03

The prices are always way too high at CVS. I purchased two items for a total of $21.10 because I was too lazy to commute to Walmart 😡!! I gave an extra star because the items were available.

Daniela Hoyos

2023-12

love this location! Angel or Angela the representative that works at this location is super nice, friendly and helpful! I always go to this store, I prefer to shop at this store location instead of online. It is much more convenient, faster and cheaper!

Kandie Davis

2024-01

I picked up 5 prescriptions. Got home and only 2 in the huge bag. No one will answer phone. Now they are closed. I'm sure that money just gone.

Ed DeLeon

2024-04

I just called this store to find out if they have an item in stock and after speaking with the female employee and saying " Thank You" she just hangs up the phone!!Where in the hell do they get their employees from??

Anitra S. Jones (Beauty In Sisterhood)

2024-01

I love the text message I receive from the pharmacy when my prescription is ready for pick-up. Convenient and time saving!

Shanda Clifton

2023-09

Sooo I know things have changed since Covid-19, but dang!Let me start by saying that it was nice to be in a store where I can actually read and communicate easily (been overseas for 4 years), so I was excited to visit CVS after a LONG hiatus!I come in and was greeted with a “good morning!”Things are going great and I’m finding MORE than I needed to 😅!After I gather my things to purchase, I waited at the counter for the cashier. It was about 8:30ish AM. Nobody comes… I literally had to LOOK for the person to help me!After I found her, I asked with a smile 😊 “hey! Can you help me checkout?”She immediately says, “there’s a self checkout.”I looked confused 😕. So I asked again “oh, but can you help me checkout?”She says again… “use the self checkout.”At this point, I was starting to get a little sad… so I said “sorry, I haven’t been here in a long time… can you help me?”The lady walks me to the register and says to use the self checkout. “We only use the registers for money gram and western union.I just say okay…Have times changed THAT much? Just wanted a little human interaction after being away for so long to basically be brushed off… like I get it that some people aren’t social, but come on! I can’t even have someone check me out?Sorry, but my first store experience in the states wasn’t a pleasant one… what a bummer 😞

neema wiggins

2023-08

This was the absolute worse CVS I’ve ever been to in my life. I went in to send a money gram I was here to young ladies behind the counter complaining about something but couldn’t make exactly what it was about. I was with my 4 year old son and tried to use the money gram machine and when the transaction did not go through, I asked the young lady can she assist me with this machine the machine has said error 301 can’t send but so much money so I asked the lady how do I send a certain amount of money she was cut off by another young girl telling me well obviously you can’t put a certain amount of money in. So I didn’t say obviously really why are you giving me attitude this is terrible customer service this is not how you talk to customers that’s very rude and very disrespectful. First of all I wasn’t talking to you. I was talking to the other lady that was helping me I’ve been asked for a name. I told her I would never come back to this CVS and then I will complain on every platform about the CVS on how I was treated in front of my four-year-old son this lady obviously knows nothing about customer service. She complains about everything from what I saw and she’s not doing her job at all. I think the hiring process for the CVS as a joke, and I will never set foot in at CVS even though I live close.

Michelle Ashman

2023-05

Refusing to give me my medicine despite calling to ensure I can pick it up that day. They are dictating when I am allowed to come get it despite it being ready and sitting in a bin. All they have to do is turn it over. I guess patients don't really matter here. Already in the process of moving my prescriptions.

Sanaa malillah

2024-04

The gentleman who helped me. Provided the best customer service.

Alexa Finan

2023-07

Usually dont have an issue with this location but they gave me the wrong meds that loked like someone else's info sticker was ripped off the box and mine was put on it. I have a blood clotting disorder and they gave me the generic for yaz which would be likely to kill me if I hadnt noticed it was the wrong script

Miruna Sukhitashvili

2021-05

The pharmacy staff at this location is awful. Zero customer service skills. Whenever we go to pick up our prescription, we are always "greeted" by someone rude, and the wait time is always very long. This evening, we went to pick up medication for our baby, it was 10 minutes before closing time, and they refused to get it for us! They couldn't wait 2 minutes for us to get change from the front register, which we had to do because their computers were down! Made the mistake several times, but will never return again.

Vikash Modi

2021-05

As a physician I expect more courtesy than what I received from pharmacy staff member Lonnie, who was poor at listening to my question and then rude in her response. I take patient care very seriously, and after speaking with another staff member Stephanie was able to get the right treatment for my patient (from a different CVS store). I'll be sure to send my patients to another store as long as this behavior doesn't change.

Natalie B

2020-05

This review is for the pharmacy only. I’ve had mostly positive experiences with the rest of the store. I’ve honestly never been one to fill prescriptions at CVS; to me they are the most expensive drugstore. I prefer to save money where I can and medications can get pricey. For some reason unknown to me, my insurance carrier has decided to only offer refills for contraception through CVS. Since birth control is free to me anyway, I didn’t see it being too much of an inconvenience, just another store to stop by when running errands.I don’t know if the staff is overworked and underpaid or just generally despise what they do, but those pill handlers are downright mean. When I can’t hear someone on the phone and say “Excuse me, I’m sorry; what did you say?” I expect at pretty much any business in the country to hear someone cordially repeat what they said. Well, let me tell you, these people do not have time to repeat themselves and huff and puff and raise their voice to make sure you know to never ask again. I also waited on hold for a good ten minutes before a human being answered (well, I think they were!). There was no apology for the wait, no kind greeting. It was the bare bones basic what do you need conversation that would probably be more pleasant with a drug dealer! I’m putting my obligatory CVS medication on mail order to avoid the wrath of CVS staff for having to deal with customers at the most basic level.CVS needs to hire nicer people, or be nicer to their employees, because they are rude and intimidating and certainly don’t want to be bothered by a single person, even during quiet hours. If you’re a tender heart like me, you may want to avoid CVS Pharmacy altogether. I don’t think the most stressful part of my day should be calling in a prescription. I will say I’ve had bad experiences at multiple locations, so maybe they need to add another person to each shift. Maybe these people are just too inundated to even repeat a sentence. I’m glad my days aren’t that intense.Take your prescriptions to Publix instead. They are prompt, courteous and often refer to customers by name. No matter the time of day or how busy they are, they are always kind and caring. CVS doesn’t want you anyway!

Mac Peluso

2020-05

The employees literally ignore people waiting to pick up prescriptions. I waited for 30 minutes in line just to have them tell me that my prescription wasn't ready even though it was two hours passed the pick up time. They said I could wait and it would be expedited. I waited. They called my name. Went up to the counter and no one came. Was told by another customer that I had to go in line all over again and that the same had happened to him.Their notification system doesn't work either. I don't get texts anymore, my prescriptions aren't auto filled, and they don't even update the site when they get prescriptions from my doctor. So on my end, it just looks like the doctor didn't do their job by sending the scripts. So I end up calling the doctor only to be told they sent them to the cvs the day before. This CVS also doesn't pick up the phone. It's happened to me multiple times. And I've witnessed them doing this to others in store as well.

Kelsey McGrath

2019-05

Waited 45 minutes and still had to walk out without my prescription. What on earth are these people doing? I was told at 11am that my prescription would be ready in the afternoon. I showed up at 5, the line was 6 people deep which took 20 minutes to then be told that mine wasn’t even ready. They said give us a few minutes. I finally walked out the door at 5:45 extremely frustrated. This is not the first time this location has failed to deliver. Looking into online options because I don’t have hours to waste picking up prescriptions. Brick and mortar will die in the next few years unless they can figure out how to deliver on promises every. Single. Time.

Bing Huang

2022-05

I had appointment with COVID-19 booster shot at this pharmacy store. When I arrived the store, a lady guided me to the pharmacy department. An Asian girl asked me to show her COVID-19 vaccine record card, then she help me finished booster shot. She is kind and professional. The service is quick and satisfactory. I will recommend this pharmacy store.

Joe Petrow

2020-05

Zero initiative in terms of trying to make pharmacy pickups an efficient process. Numerous times have been told to come back later even though we give ample time to process.Today’s latest adventure consisted of standing in line for 15-minutes to just be told that there was an error in filling the prescription, and then having to wait another 20 for them to correct it.Not a fan of negative reviews but awful.

Mo Chaara

2020-05

This is the worst CVS I have experienced in my 20 years of doing business with them. I am switching to Walgreens just because of my encounter with them on Saturday, April 11, 2020. The Store Manager was extremely rude and just told me that “she doesn’t have time for this...and I needed to leave”...this all while she was sitting in the back of the store chatting with an employee... CVS Corporate you should really look at the team in this store. My neighbors are complaining about the treatment as well. As a shareholder, I am really not happy to have to switch to Walgreens but I will take my business there.

Ashley Peterson

2019-05

Zero customer service - the absolute worst. Every time I come to pick up a prescription it takes at least 30/40 mins to get ready even though I get the notification its ready to pick up. Several people behind the counter but no one seems at all focused on getting people in and out in a quick manner. (I usually come during a break at work) Takes forever to get one simple prescription. I dread coming here once a month. I would switch to Publix but they don't carry what I need. Don't get prescriptions filled here unless you have nothing but time to kill while the employees play around behind the counter.

Katherine Barton Schwartz

2020-05

Multiple bad experiences here. The employees are always rude. Don’t expect to call the pharmacy and have them answer you. I was in hold for 15 minutes before I gave up and just came in. When I mentioned it to the woman, she didn’t offer an apology. The employees make you feel like you’re being an annoyance just by being a customer.

Sarah Czapla

2016-05

The worst experience I have ever had with a pharmacy. Called because the other nearby CVS didn't have my prescription. Was on hold for five minutes. This pharmacy didn't have it either so I asked if a different generic could replace it. Was on hold another five minutes before someone picked up and said the phones were messed up and I might get disconnected - immediately after after, I hear a click. Extremely suspect. I gave them the benefit of the doubt and called back. Waited on hold another few minutes before just hanging up. Do yourself a favor and go to the CVS pharmacy about a mile away on Peachtree. I called them after this awful experience and the pharmacist or pharmacy tech I was working with was wonderful and helped me in just a few minutes - no problems whatsoever.

Kalli James-Wyrick

2015-05

This experience was the worst I have ever had with a pharmacy. I was told at 11:00 that it would be 15-20 minutes but I was already late for work so I came back three hours later and my prescription had still not been filled. When I addressed this, Peggy very unapologetically said that nothing she said would make me feel better. I witnessed her rudeness several times with several of the customers that had been waiting like me. I also witnessed the pharmacist huffing and puffing while processing the medication and throwing things about. Just very very unprofessional and so very rude. I'm inclined to avoid CVS as a whole because of this awful experience.

Jessica Herman

2020-05

If I could give this store less than one star I would! Went in right before 8p.. a customer was at the counter of the pharmacy so I went and grabbed some pedialyte that I also needed. When the customer was finished I walked up only to be ignored by two employees and then told by a 3rd, minutes later (the pharmacist) that they just closed. I was there for a Zofran prescription (nausea /vomiting) not a monthly refill or something I didn’t NEED right away. After 23 hours of vomiting/diarrhea at least once every hour... while caring for my 1 year old who wasn’t sick and not willing to sit still for 2 minutes and then getting a neighbor to come over after her kids where in bed to watch mine.. I go to this pharmacy who refuses to just grab my prescription and ring me up at 8:06p... the pharmacist tells me there’s a cvs down the road open 24 hours they just closed... when I get to this cvs they have to pull my prescription from the last cvs and then fill it..a 45 minute wait.. needless to say I didn’t make the 45 minute wait as I’m vomiting/diarrhea at least once every hour and we are now past that window of I’m ok time. I CAN NOT EVEN BELIEVE THIS AND THAT THESE PEOPLE WERE SO RUDE AND UNWILLING TO HELP.

Nicholas J Sullivan

2019-05

Extremely slow. Takes forever to pick up phone calls.Had another pharmacy call to see if they had prescriptions in stock, they verbally confirmed. Show up & they say no, we never even received a call. They say it will be in by 9am next day.Call next day to confirm it's there. Show up, nope. Not here. End up waiting 4 days before they finally have it.

Don Jones

2019-05

No surprise that this location has 2 out of 5 stars. There is almost always a wait and the few times there’s not, it takes up to 3-4 minutes before someone comes over to help. Today, I stood in line to get my wife’s prescription. When I got to the pharmacist, I was told it was called into a different location. Fine, no biggie. Either our fault or the doctor’s fault. I was then told it would just be a couple mins as a new line was forming so I stood to the side to be polite. About ten mins later, they said it was ready. I asked where to pay and she said “you can wait in line.” I questioned them- asking if I had to stand in line a second time. Yep. So after I was considerate to step aside and let others go, I then found myself fourth in line again. When I was next to be waited on, one of two pharmacists (Veeta) walked away even after she listened me question it in the first place. When I finally got to the register, I again asked if this is how they typically treat customers. I asked Veeta why she walked away when she clearly heard me ask if I had to stand in line again. Her response: “We have other customers here.” Sure, but is that a reason to treat me like this? I told Dawn, the other cashier that we wouldn’t be filling our prescriptions here any longer. Her response: “That’s fine.”If they treat enough people like this, they won’t be serving any customers as I would hope they’d be out of a job. There are many other better run pharmacies within a mile of this place. Do yourself a favor and avoid this one.

Alexandria Hale

2019-05

The absolute worst pharmacy I’ve ever been to. They don’t listen to their voicemails and my doctor had to call the pharmacy twice to get my prescription in. I waited an additional 30 minutes for my prescription when I got to the counter and knew I was there and failed to complete my prescription in a timely manner, all while knowing I was waiting for it. So unprofessional.

Justin Jackson

2020-05

On more than a dozen occasions I’ve witnessed and experienced the pharmacy employees show complete apathy for their job. I don’t leave many reviews but I’ve finally reached the point that I’m no longer filling my Rx here any more. I suggest that corporate or management do a secret shopper experiment and see for themselves.

Julie Alexander Turner

2019-05

Dirty, low stock, unstocked, disorganized, sketchy, uninterested and nonengaged employees. If I can go anywhere else I do. I can see this store from my condo. I drive past it to Brookhaven Walgreens it’s so bad. Every time I think I’ll give it another shot, I’m reminded why I don’t patronize this CVS. First impression when you enter the store is your stepping into a dark whole from the 90s. I’ve been there 4 times. Each time I was looking for something specific like today I wanted a 24 pack of AA Duracell’s. It looked like a natural disaster had hit Atlanta. No large packs stocked. Employee did not check stock. I left again having bought something that is not really what I wanted. This store needs to be remodeled, Managment replaced and employees trained on customer service or replaced.