Gaines Shoal Animal Clinic

Lauren Flowers

2024-04

I have had nothing but an amazing experience! Mila (vet tech) and Dr. Rankin have been thoughtful, patient, and compassionate. I feel informed to make the best decision for my pet and I know they have his best interest in mind. We have had to visit every month for the last 3 months due to a chronic ear issue and each time, Mila and Dr. Rankin go out of their way to make it the most pleasant experience it can be for my baby, who is very sacred!

Lisa Buchanan

2024-04

There’s nothing else to say except they are THE BEST!!! If you need a vet who will love your baby as much as you do, this the place to be. We are always treated as though we’re the most important parents and baby in the world

David Burgess

2024-04

Your staff members were attentive and responsive to my questions regarding Gumper’s health needs and general welfare. I enjoyed the friendly atmosphere of the clinic as well.

Janna McNicholas

2024-04

Recently relocated to Athens and this clinic was highly recommended to me by another veterinarian from out of town who has known and worked with Dr. Ellis for years. Clean clinic, professional and friendly staff & doctors, prompt service, knowledgeable and experienced doctors and both our dogs had great experiences there. What more could you ask for?

Zach Wiseman

2024-01

Gaines Shoal Animal Clinic was absolutely tremendous on the phone and during my visit with my dog Bruce Wayne. I called late on a Monday and was able to be scheduled for the next day to get my dog his exams and updated shots. The vet tech, Mila, was absolutely tremendous in the exam room and while she handled Bruce in the back. My dog was quite frightened at the vet, but she made him feel safe and welcomed within the office. She helped provide more than enough information in the exam room, and with what was needed after the appointment. Compared to visits at other vets, this visit was top tier. Thank you to the staff and crew for being so welcoming and helping keep my dog healthy!

ryleigh

2024-01

i had been taking my cats to barber creek for years and they were wonderful. i was placed with my service dog after the merger and i took her to gaines shoal for a physical. they manhandled her during the physical, which raised the eyebrows of the trainer who was with me for placement (they said they had never seen that happen at any of the vets they had ever gone to with the dogs). i very stupidly took her to get her nails trimmed there when i was on a time crunch. they very obviously forced her through it, she wouldn’t even let me touch her feet, andif you are familiar with service dogs they cannot be reactive in any capacity or they will lose their public access. she had been letting me trim her paw pads and touch her feet with absolutely no problem before this visit. i got her home and went to trim her paw pads and she wouldn’t let me get near her and was literally cowering in fear when she saw the scissors. i took her to petsmart today and even though she has been here multiple times she wouldn’t even walk through the door. i had to walk with my literal service dog to the trimming seat because she was scared and hiding behind me because of what the vet techs at gaines shoal did to her. i am extremely unimpressed with this clinic. while the only vet i can speak on is dr.williams, who was wonderful but has since moved, the vet techs are horrible and will force your pets through things just to get it done. save your pet the stress and just take them to pet smart

Silke James

2021-05

I've been taking my dogs to Gaines School Animal Hospital for over a year now for Veterinary Services and Grooming Services and I'm a very happy customer. I get great quality veterinary care for a reasonable price, everything is communicated so I see exactly what is being done and why. Staff is very friendly, personal yet professional. Robin does a phenomenal job getting my dogs clean and fluffy. Thank you!!

Bonny Dixon

2024-04

Loved the flexibility of scheduling, the demeanor of every staff member (toward both my dog and me), and that the veterinarians were very knowledgeable but not pushy or hasty.

Nicole Cammack

2024-02

I cannot adequately express how thankful I am for Dr. Ellis & team for offering integrative options like acupuncture and alternative medical management for his suspected IVDD - AND keeping practivcality and his quality of life top of mind. He is a very happy, alert, and active dog, so it's been challenging and heartbreaking to watch his mobility suddenly decline. This team has spent way more time and energy with us than was expected/required to get to the root cause of the problem and manage his pain on a personalized level. They've also gone above and beyond discussing options, alternative therapies and going the extra mile to manage his condition with a variety of modalities. I can't thank them enough for their patience, expertise, research, open minded and personalized approach to his care plan. You all rock! Your compassion and open minded approach is much welcomed and needed in the community and will serve you and the pets who depend on you well. Grateful to have you here and on Tasers healthcare team!

Madison Alexis

2023-05

I used to take my pups for Pawtropolis for grooming, but when our favorite groomer left we had to find someone new! The groomer was amazing with my 2 aussies. I even messed up and was a little late for the normal drop off window. Despite this, she still took the time to sit down with my pups before taking them back to make sure they were comfy and to chat with me about what i wanted. The time from drop off to pick up was SO much quicker than pawtropolis, my dogs look fantastic, and the price was better! I can’t speak for their vet services, but I would 100% recommend them for grooming:)

Natalie Parker

2023-06

I love the staff and doctors here! I trust them 100% with all my fur babies. They have been so good to us the past 3 years. I'll never go anywhere else!

Chris Montgomery

2023-12

Took us in last minute with a sick cat as a new client and treated us like VIPs. I feel so blessed to have chosen them and it was based mainly on these reviews, so you can believe what you read.

Nicole Cortes

2023-12

Everyone is very sweet here it was my first time bringing my dog Riley. They are very soothing and understanding. Glad to make this clinic my pets new vet !

Ali Sometimes

2022-05

Much better experience than the other vet down the road. Everyone was great and the vet came out and explained everything to me. I really liked how she was upfront about risk of things that other vets just expect you to get. Very happy that someone came to the car to talk to me instead of calling on the phone. I was also surprised by the price. My last vet was way more for less services than I received at Gaines School. They are the best of 4 vets I've seen so far.

Michelle DeHart

2023-09

The entire staff makes us feel like family. Most Vets and Techs are lary of big dogs, not these folks and Dr. Rankin is amazing with both our GSD and our Siberian Husky. They understand about the working class budget and always shoot straight when it comes to the health of our fur babies. Great team ,they have been our Clinic for 17 yrs , compassionate when we had to say good bye to our older dogs and now with our new big babies. Always go the extra mile. THANK YOU for all you do💙🐕‍

Mary Goodwin

2023-07

Disappointing experience there recently. To be fair the people I dealt with [Vet Tech and Front desk staff] were new to my previous experience. I have going to Gaines School Animal Hospital for over 17 years. They ...WERE... wonderful. The entire team from intake, techs and veterinarians were professionals. They were patient with our animals [3 dogs] and compassionate when difficult care was needed.Last week my daughter was the recipient of an unplanned litter of feral cats. With the heat and the mother's poor recovery we took them to Gaines School Vet.The palpable "cold tolerance" without compassion was an unwelcomed experience during a difficult time.Once in the exam room the tech (who refused to assist us in transferring the kittens and their mother) we were informed that the doctor needed blood work and x-ray sight unseen. When we informed the tech that these were feral cats we were just trying to help she said "well how much are you looking to spend?"She scurried out of the exam room. A seemingly more compassionate veterinarian finally arrived after we negotiated "300.00 care ransom".We ultimately paid 68.00 for a physical examination and apathy.A week later...without spending 700.00 in care the mother cat is thriving..nursing her kittens...and we have adoption homes for 3 of the five kittens.Looking for a new veterinarian care setting for our family.

Holly Fling

2023-10

Even though it was my first visit since Shoal Creek merged with Gaines, as soon as I walked in and saw Angie's smile, I felt right at home. Vet Assistant Mila came out to greet us and was great with Jane! Dr. Rankin examined Jane and found a very small mast cell tumor on her leg--what impressive attention to detail! I really appreciate everyone's friendly and thorough care.

Mari Turner

2023-05

The entire staff at Gaines School Animal Hospital is fantastic! My German Shepherd has some pretty serious anxiety issues, and they helped make her grooming experience as easy as possible. Robin made my girl look so pretty and smell so good! I couldn't imagine letting anyone else take care of my fur baby!

Duane Delorme

2020-05

Lucky me......I live only 5 minutes from the best place to take my catwhenever she needs care. Dr. Eckman, Dr Brewster and all the vet techs are absolutely wonderful!!! All are excellent at their jobs.The hospital is very clean, all are helpful and and professional. My cat is older....so often, I come in with much stress and even some tears.Eveyone is always understanding and compassionate. Pets are part of the family...the folks at Gaines School realize this very important issue. I highly recommend them!

Patti Huberty

2023-05

We love EVERYTHING about Gaines School Animal Hospital! Everyone who works there is kind, compassionate, and go above and beyond to deliver the absolute best care to our pets. Thanks to their guidance and support our pets have thrived under their care. The individual attention the veterinarians and technicians give have contributed immensely to the healthy lives of our dog (16yrs) and cat 18 (yrs). There just aren't enough words to express our genuine appreciation and love for all who work at Gaines School Animal Hospital!

Laura Wilson

2023-05

Extremely friendly and helpful staff., It was our first time since moving from TN taking our sweet dog Sophie to a new Animal Hospital and it felt like we had always been going there. Also everything was very clean which is a huge plus ! Safe to say we will making this our permanent family vet !

Nilah DeLetto

2023-05

Everyone I dealt with was extremely pleasant, patient, and friendly from the vet to the groomer to the front desk person. Also, my dog seemed calm and happy after his hair appointment, which is unusual for him. And they did a phenomenal job on his haircut! They discussed with me before performing any veterinary services and have a clean office. I look forward to bringing my dog back!

Courtney Lee Brown

2023-05

I can’t say enough good things about this office! Any time my dog has a small emergency we’ve been told to come in right away and he’s always seen very quickly. Dr. Williams & Dr. Rankin and their team are extremely knowledgeable and thorough in their explanation of what they find and their treatment plan. Everyone in the office treats my dog as if he’s theirs. Panic and I thank you for all that you do!

Sara Crawford

2023-10

Dr fulford is great. Thorough, always takes time to explain in detail what is going on with my cat, Charles. Staff is kind and welcoming and new location is beautiful! Give them a try!

k m

2023-08

Receptive staff and vet care! I had to book out of emergency and my primary being booked for the day. My only qualm is drop off service and then being hit with the bill. It’s adjacent to vet med hospital style, so I should’ve assumed the price. My pet was perfectly fine and taken care of, just had to pay for it iykwim

Sydney Sneed

2023-05

Front desk staff was welcoming and helpful getting checked in. Tech staff helping to admit pet was very friendly to both me and my pet, I really appreciated how gentle she was and patient while handling my animal. Dr. Glover was knowledgeable and had valuable advice for making medical decisions and plans for my pet!

Jonathan Hemphill

2023-05

Everyone was amazing and treated a new pup Dad and an anxious pug with kindness and professionalism. The staff is great! And Hawk thanks all and especially Chaz for such a wonderful grooming!!Continued visits…Everyone is amazing! Dr.Rankin, Chaz for grooming, the front desk staff…they take could care of Hawk and make me feel very comfortable leaving him in such caring hands.

Grace Chapman

2022-05

First time getting my dog groomed here, everyone was so nice and Forrest looks amazing! I’ll definitely be bringing him back 😁

God Fearing

2023-05

I took my fur babies in for grooming and fecal test. Everyone at Gaines school treated us with professionalism and kindness. The groomer asked me how I wanted my dog hair cut and they followed my request. They updated me with status when I called and made sure that I was satisfied with their grooming before we left. I will be returning for future grooming and vet care. You all are awesome. Please don't change how you are!

Megan Sedlacek

2022-05

We’ve always enjoyed the staff and doctors at Gaines School Clinic. They’re always accommodating and friendly. Our animals love it there and are always happy to see the staff. Dr Williams has been helping us with one of our dogs severe skin allergies for the last 2 years and he is great.