PetSmart

nishant narula

2024-03

If you're in search of an excellent destination for purchasing pet food, your quest ends here. This establishment boasts an extensive selection of top-notch pet food options catering to both cats and dogs.What sets this location apart is its exceptional staff, always ready to lend a helping hand in identifying the perfect food and supplies for our beloved furry companions. Their warm and friendly greetings welcome us every time we step through the door, creating a pleasant and inviting shopping experience.Moreover, the convenience of having an in-house animal hospital and grooming center adds tremendous value to this Petsmart location. It transforms into a one-stop-shop for all our pet care needs, ensuring that our pets receive the comprehensive attention and care they deserve. Highly recommended for pet owners seeking quality products and services under one roof.

Silmalice Gonzalez

2024-03

The groomers do not know how to handle bigger dogs. We tried to get our dog groomed and he tried to play with the other dogs, they made us come back the next morning for the earliest appointment then called us again saying he was “aggressive” and they couldn’t take him. We called to make another appointment for the earliest time today and were told he was labeled as “an aggressor” and couldn’t be serviced at any petsmart. I spoke to Brittany who claimed she was the manager and said he lunged at another dog. When I questioned her telling here he has never been aggressive and doesn’t even blink when other dogs bark at him, she changed the story and said he was still in the tub and was trying to get out. I asked how it was determined he was being aggressive and not just playful or scared and she said “body language”. Brittany claimed to have seen a tape from that day, however none of this was shown to us. The staff from the previous day said they couldn’t take him for an afternoon appointment because he wants to play with other dogs, yet the next day he’s aggressive? He is an XL bully who weighs 100lbs. Just because he’s big does not mean he deserves to be labeled as an aggressor. Petsmart should hire actual professionals who can handle any type of dog. This was a terrible experience and my pup was profiled due to his breed.

skyee

2024-03

i found a super cute cat bowl and water fountain and i was so happy that my kitty liked itthere is so many new selections of cat food that i want to upgrade her too and was excited to see that it's come so far very clean and well zoned islesmy sister pointed out the birds had all their wings clipped and that made me very sad something you would expect at a big chain pet store tho

Theodore Ellis

2024-03

Selling expired cat food. When brought to the attention of the assistant manager (who claimed to be the manager), got an attitude w me, grabbed it & walked it to the front of the store and threw it at the store manager on the checkout area. Horrible customer service.

Jason Tosh

2024-05

My dog has been going there for years for grooming and has been on calcium for years since he had cancer. Now all of a sudden I was told by the groomer then the manager that my dog can no longer be seen there since he is on calcium and it has bad side effects. All medications have bad side effects. The manager was rude and he offered me no solution other than to take my business elsewhere after years. My family and I are no longer going to do business with them. Customer service needs to be a priority in these companies.

Matthew Mc

2023-05

The most rude employees work at this location, their aquariums are all filled with grossness and dead fish everywhere. Tried to buy a gecko and was told no after waiting over 20 minutes for an employee to help me.

Daisuke Najeno

2024-04

02/2024: Tippy 🐶 remembered shopping here a short time ago and got some water buffalo sweet potato rawhide chews. 03/2024: Tippy led me to the pet store and we wandered around 3 times searching for something, I got him to the bone aisle and got Tippy to sniff 'em bones trying to find something and he picked out an antler ($12.50). Smart dog who grew up learning about money from his poverty family wants the antler but didn't get excited because it's "pricey" and we already picked out 2 items. Bought the antler and Tippy is happy with a big smile on his face 😁🐶❤️.Tippy also picked out a syrian hamster he wants. He misses Princess 🐹 and Luna 🐹 (both RIP from old age 💐).

Bob Smith

2023-12

We of course go to Petsmart in Wesley Chapel to get things for our puppy, Oreo, and we have also been going there to train her, as well. Torin (hope I got that spelling right) is our instructor/facilitator. What an amazing wealth of knowledge, patience and skills he has!! After a few weeks of training our dog, my wife and I are SO convinced that this was money well spent. SO happy we found Torin.

Tamera

2024-02

Half the fish we buy from here die. Takes forever to walk around the store to find someone to help you and once you do they act like you are bothering them. Are not knowledgeable about much…just guess and then read what the packaging says to you. I have better luck at Pet Supplies in Zephyrhills

Dead Man (Deadman)

2020-05

clean parking lot with poo bag dispensers for your pet. Clean store and helpful staff. Early grooming hours. Pet friendly of course. The early grooming hours are a nice touch for those early risers. All the normal stuff that one would find at a PetSmart. Staff was helpful and positive over all. Happy workers make happy customers.

Linda Schultz

2024-01

Dante, Torin and Kassie gave exceptional customer service. They went above and beyond. I will definitely be back to this store.😊

DeWayne Truth (Pink bi hi)

2022-05

This was a new experience with a friend, salespeople extremely helpful, very knowledgeable and no pressure purchasing later at another time. Living products are truly amazing! thank U!

Rachel Haywood

2023-12

Get my parents dog food here regularly. Went for the 50lb bag today and left my phone in the cart. They were super nice and got it back to me.

Carissa Zillner

2022-05

Out of all the places Dolly has been to be groomed over the years, this is the best we have ever seen her look! Her coat is flawless! She also was happy when I picked her up. Not scared or anxious. We couldn’t be happier and definitely recommend Violet and the rest of the friendly staff at the Wesley Chapel location for your pets future spa day!

Yuselis De Armas

2019-05

Great experience, prices are pretty similar to other locations. The staff was so helpful and friendly with our new puppy. Store is clean and quiet.

Jeffrey Smith

2023-05

The new grooming manager is completely unreasonable looking for any excuse not to groom larger dogs.I have been taking my Golden Retriever to this Petsmart grooming location for the past 11 years. Now all of the sudden they don't want to groom my dog because he is older and has arthritis. That's why I requested the express service and always tip an extra $20 or $30 to the groomer who knows and has groomed Samson in the past.

Kimberly Riggs

2020-05

I love this place. You can tell everyone who works here truly cares about animals. The Grooming manager Kim is great. We've been going to her for over 10 years. She's taken such good care of all of our dogs. We also find a lot of cool treats and toys for our cats. I highly recommend the store and the grooming department.

Casey Hobbs

2023-05

Love this location. Good inventory, good products and good sales. The staff there are always friendly and helpful.

MaryLou Shevlin

2024-02

Good service, plenty of food choices. The place is always clean.

Joan Miller

2023-08

Great store, my grandkids love to go here to play with the kittens and view all the hamsters, snakes, turtles, birds fish,etc. We brought home some beta fish so each child can learn responsibility and know what it feels like to have someone depend on you for food and a clean safe environment. The staff is so nice, friendly and helpful.

Theresa Cass

2023-08

I was having trouble finding the right food for my new puppy. They were very helpful.

kristen sutley

2023-05

BEST LOCATION in my opinion! They ALWAYS have everything IN STOCK! Great selections to choose from. The employees are all very helpful, knowledgeable, and nice. They have a Dog trainer and expert on site that even offered to help me with some much needed and appreciated advice. He even helped me with researching some products as well as showing me pictures of a product that will help me keep my huge Labrador Retriever in the yard. Even better, everything you need is likely already on your property! He helped me for what seemed like an hour. Free of charge. Kudos to him for being awesome 👏

Julie Prillerman

2023-07

Pet smart always has what I need for my animals. We love going to look at all the animals and fish as well. Just be weary of taking your pet rats here to their vet dept. I took my Rat in, and they just charged me $143 and then gave me meds she didn't even get to use because she died before I could even give her a dose. I don't think they know how to care for such small pets. But, that's the vet side of it. The actual store is great.

Mila Diaz

2019-05

I got to tell you there’s not a time I come into this place that you’re not greeted by a wonderful staff and the store manager, I think her name is Tiffany she is always eager to take care of anything we need! From asking stupid questions to helping us find the best shampoo for the messy pig-pen stinkers I have LOL hands-down I love this place!

Shannan Atkin

2023-05

Today, My daughter and I went inside to look and play with the kittens. While we were there, I observed full and organized shelves as well as a clean store. We didn't have any interaction with staff.Someone please go adopt those cute little fur babies.🐈🐈‍⬛Our home already has two cats that we adopted a few years back.

Tina Harvey

2021-05

Our boys came out shining like new diamonds! I would recommend our groomer there to anyone! Thank you! Churchill and Maxwell look terrific! Thank you Phyllis!

Fabiola Rosario

2023-05

Kind of sad to leave this kind of review to PetSmart. The new grooming manager lacks of basic customer service skills like empathy, communication and taking responsibility. We called to express our concerns regarding the most recent service considering that she did something totally different than what was asked, with no heads up. She never took responsibility of her actions, she kept making up information like stating she provided information, when she actually never did. Oh and the worst part of it is that she gave a mocking laugh during our phone call. After being a loyal Petsmart customer for years, we would be definitely be looking into other options. If you have a medium or long hair dog please consider taking them somewhere else!!

Brian Fuller

2023-11

Great customer service on a return. She made it very easy without any hassle. Thank you!

Douglas Baldwin

2023-05

Pets pets pets! Kittens and gerbils and fish, oh my! The one thing that I noticed here is that their supply of cat and dog food is off the chart. They have just about everything you can imagine. There was a decent supply of fish to peruse. Did not interact with any staff. Store was clean though and everything was laid out nicely.

Kimberly Taney

2023-05

Had an awesome experience at Petsmart today while shopping for my new puppy! They had everything in stock that I needed and things I didn’t know I needed. The place was overall clean and well maintained. But the best part of my visit today was the employee Joel - he was super friendly and funny and went out of his way to make sure I enjoyed my experience. I will definitely be back!