CVS

cool luke

2024-03

I have been using CVS for years to fill prescriptions. I switched to this CVS store 8495 US-1, Vero Beach, Fl 32967 because I recently moved.I generally do not write or read reviews but feel that this review is warranted, in attempt to someone else from going through the same mess.I get and alert 2/26/24 on my phone that my Rx for CAR is being filled. And please bring any Insurance information to the store with you.The woman that took my info was very nice but the issue is this woman named Jill, I am assuming she is the head Pharmacist, she wears a white lab coat, late 50's blonde hair, works off to the drop off side of the counter. My first encounter with her was a some months back. On 03/01/24 The woman that took my Insurance card took it over to Jill. I stood there for a bit, then i said excuse me ma'am how long but she cut me off with a very rude attitude! i was trying to let her know that i had my disable wife out side in the car but at that point my blood pressure was going up so at that time i decided to leave the store with out my medication. If my prescription card from my employer gave me and option to get my prescription elsewhere i would drop CVS because Jill gives CVS a bad name.The first interaction was at the drive - through, it was a day that she made me think i was doctor shopping. I'm so done with Jill and her RUDE attitude.Before i have to tell her about the rude attitude she has towards people with no understanding, everyone is stressed out and busy and it is not appropriate for her to be that way to people.I am so frustrated to shop at CVS store with Jill being rude to people.

Dan

2024-05

You are a lot high price the Walmart but don't expect you to listen to me. I'm only one customer but when I needed help the young lady was spot on in helping with getting my pictures done on Friday. She deserves a raise for her spot on help.

ronald deschenes

2024-02

I have been using CVS for over 20 years to fill prescriptions. I switched to this CVS because I have recently moved.I generally do not write or read reviews but feel that this review is warranted, in attempt to someone else from going through the same mess.I get the alerts on my phone that the scripts are ready for pickup. Now both times I went, was around 4 o'clock PM, perhaps this is not the ideal time?? When I go to pick them up that they are not ready. I asked as to why I get a text stating they are ready, their response is that the computers send out the texts based on average times to fill the scripts and they are very backed up, which they were.The issue is this woman named JIll, I am assuming she is a Pharmacist, she wears a white lab coat, late 50's, works off to the drop off side of the counter. My first encounter with her was when I was asking about why I received my meds in a different form, ( from the girl at the counter ), Jill interjected and said that is what the doctor put on the slip and that if I wanted it changed I would have to call them and ask. Wonderful, she was rude, loud and very uncaring. So I ate that one due to the fact it was busy and I needed that med.The second interaction was when I got amoxicillin for my daughter. Again, the meds were not ready for pickup, only partial filling, I was told to come back the next day around noon. So I did, 4 pm. GREAT!!Ahhh no. The amoxicillin was over 100$, so I asked the girl at the counter as to why so expensive??Jill interjected again from across the counter that this was the price and would have to call the doctor to get it changed. I looked it up on good rx, it was 11$.Now I never used good rx and was unfamiliar with it. To change any med I guess you have to go through Jill, who during this time she was loud and rude with other customers and her own staff. So the girl at the counter said I needed to speak with Jill, awesome.I approached her and she immediately said I needed to sit and wait until she was ready. I did, she then called me over to re-bill the med. She was asking for my prescription card which I don't have, it was the good rx app. I told her I didn't have one, she began getting loud and stating that I need to have these things ready.I stopped her there, I told her I never used his app and was unfamiliar with the process, also I switched insurances recently and was unsure what was covered for meds. I was trying to expedite things by having things ready. I told her you don't have to be so rude, she stated that she is very busy and that she is not rude. I explained to her that you need to have a little understanding, everyone is stressed out and busy and it is not appropriate for her to be that way.I eventually left after more than an hour and a half. Frustrated. I have shopped at the CVS before and heard her halfway through the store being rude to people. Please save yourself some grief don't fill your meds there, very unorganized, busy and downright rude.

LA VERDAD

2024-04

Management lie here. Employees mistreat customers. Full of hate and dismissiveness here at CVS. We switched all our pharmacy needs from CVS and stopped shopping at CVS. Canceled our Carepass, and removed the CVS App on my phone. We just do not go to CVS anymore after what they did to us. We were severely mistreated here at this CVS, it was very traumatic and we made a BBB complaint, they lied and never sent the gift card promised. Poorly managed CVS, hateful employees, management lie and do not call you back nor show honor and respect to customers, they do not treat people with dignity here. We will not shop at CVS anymore, we will take our business to better establishments. We do not recommend this CVS after how we were treated. They lost our trust and faith in them. Adios CVS!

C Mestizov

2024-01

They treat their customers in the CVS drive thru pharmacy very poorly, so dismissive, mean, hateful, and unprofessional, and this is a pharmacy business with prescriptions and health. They need to get rid of a few bad apples at this CVS store/pharmacy. Very bad experience today from the hateful lady at the pharmacy drive thru, she would not give us our receipt. I guess she didn't want us to do a bad review of her. Her hate will hurt her, we need to pray for her. They discriminate here and mistreat customers, some real haters here. The management lie too and none call you back. Even the district manager lied and never sent us a promised gift card. We had a very bad experience here when we went to pick up a prescription. We do not recommend them now, will need to stop going here and switch to Publix or Walgreens. They have a lot of 1 star all on Yelp, on Google, and the BBB shows them with an F and almost all1-stars, now we know why. They need to improve and be nicer to their customers. We cancelled our carepass and all our prescriptions, will transfer all out, we will not go to CVS anymore and put up with CVS haters. As senior citizens and 50+ year customers of CVS, we would not recommend them based on how they treated us. The management lie and are just as bad, no follow up, their employees are hateful. It was sad to see from CVS, nobody cares here at CVS.

Marie Dubuisson

2024-05

I was helped by Erica. She was very helpful, kind, patient and professional. She went above and beyond her work duties to help. The world needs more people like her.

Marta Bertoldo

2023-11

WARNING!!! Do not ever come to this pharmacy!! I promise you if every costumer could leave a review 9 out of 10 would be horrible!! I have personally watch them mistreat so many patients with no regard for their well being!I have a nephew that worked there for a while and the situations that he witnessed were horrible at the very minimum. They do not care about the patients! They only care about what is good for them. I promise you that if you go here you will regret it at the highest levels. This review is only to warn the people but much more can be done. Pharmacist shouldn’t play god. Especially the two female pharmacist!!I believe one is Jill and the other has a similar name. I’m going to post this everywhere. Pharmacist like those two shouldn’t be allowed to run a pharmacy let alone work in a medical field! I’d like to see if it was someone they loved was in a medication needy situation how they would feel if they were treated horribly. But then again for who believes in karma believes that you will receive exactly what you give! I hope you all take this review and everyone else that also left reviews trying to warn you of this pharmacy! They have no heart and are the coldest people I have met in my entire 70+ years of life. Good luck to you all.Unfortunately they force you to leave a star or else I would have went with a -5. Lol Just a little humor for a terrible situation.

Gennaro Mascolo

2024-04

Pharmacist answered phone, treated me like something on the bottom of her shoe (like I was bothering or disturbing her), put me on hold, then refused to connect me with a Supervisor! This is the first and last time that I will use this pharmacy! POOR CUSTOMER SERVICE IS UNACCEPTABLE!!!

ROBERT VOSS

2024-05

Great pharmacy, very nice employe e s and extra clean.

Jim Bowen

2023-07

My drug insurance plan requires me to use CVS as my Pharmacy. Since moving to Vero Beach in 2011, I have used the one on 53rd St and US 1. However, 18 months ago, my experience with that pharmacy was so poor that I moved my prescriptions to the one at CR 510 and US 1. To save time and gas money, I try to synch my prescriptions so that I can pick up more than one at a time. This has worked fine until recently when I discovered that two of my prescriptions that I have been taking for years had disappeared from my drug list. I use the CVS App to conduct most of my business. For some reason, when I call it takes forever to get a human on the line - often 10 minutes or more. Their automated telephone system has changed several times over the past year, causing more confusion than efficiency. I have complained to the local pharmacy and have written letters to. CVS Corporate Office, to no avail. When I found that two of my prescriptions had disappeared from the drug list, I had to call the pharmacy - the App did not have sufficient options to allow me to solve the issue without talking to someone. One of the drugs was Testosterone 10 mg pump. I notified the pharmacy assistant about the omission of the drugs and she said she had no idea why the drugs were not shown on the App, and that I would have to have my physician write another prescription. I asked her if her computer showed that I had taken the drug before and if so, couldn’t she send an email or fax to my physician requesting another refill or prescription. Usually, when my prescriptions had lapsed in the past, the pharmacy contacted my physician automatically without a prompt from me. She said she would do and that I would be notified when the new prescription arrived. This was 10 days ago. Three days after the above conversation, I called CVS again, and they indicated that they had notified the physician and that no prescription had been sent. Then, I contacted my physician through MyChart and requested a refill - describing the process thus far. In short, it has taken me nearly two weeks to obtain a new prescription for a drug that I need. I was notified that the new prescription had arrived and that I could pick up the drug this afternoon. Not so fast! When I drove to CVS, drive through, I was notified that they were out of Testosterone and that could pick it up in a few days. What the heck is going on! CVS has known for over two weeks that I was going to refill the drug. If someone at the store was paying attention, they would have seen that their inventory was low or out altogether and they should have ordered a new supply. Instead, they chose to do nothing and now I have to make another trip - a total waste of time and gas! Apparently, CVS’ attitude is that Customer Service stops at the drive through window. UGH! One of the other drugs I was able to pick up was an eye ointment that I’ve been taking for over a year. Once my prescriptions had been handed to me and I had paid, the assistant asked me to wait until the pharmacist asked me a question about one of the drugs. Five minutes later, she waddled to the window and asked me if I had any drug allergies that might interfere with my taking the eye ointment. I have been asked this question numberous times over the past year. I do have a drug allergy, but it doesn’t interfere with my taking the eye ointment. Why is this information not entered in my file for future referenced? Or, is this asking too much? I don’t think so! Again, the customer is victimized by the stupidity or laziness of the CVS pharmacy! Get with the program folks - you’re getting paid to do a job - DO IT! Why should a customer have to contend with this level of incompetence just because he/she patronizes a CVS in Indian River County? UGH!

Lee Sherman

2024-03

If you’re lucky enough to get Dr Chuck, you’re ahead. This guy knows it all and I like his style, more like the North. He was spot on with my COPD info. Leola Sherman

Sheila Lougheed

2023-05

The pharmacist at this branch is manipulative, angry, vicious, and she seems to thrive on publicly humiliating her customers. Every month she consistently makes it difficult to fill my prescriptions. I have been a loyal and satisfied CVS customer for 30 years in CT. I have been told by my Doctor to drive into the next town to another CVS because he refuses to deal with this pharmacist. (That pharmacy on 53rd Street and US 1 has been wonderful, professional, and kind!)Does corporate headquarters ever read these reviews, and do they foster this unethical behavior by their primary employees? A direct reply to this missive is requested. Thank you.

Cassie Kirkland

2024-01

This place is horrible worst customer service I’ve ever experienced from Jill the pharmacist! So rude and not wanting to help customers I will NEVER go there again!

Nancy McCurry

2022-05

I want to commend Lindsay, the Store Manager, who provided me with extraordinary service on 2/6/22. I experienced a glitch with my CVS card. For some reason, my rewards and coupons were not being applied to my purchase, although I had saved them to my card. Lindsey literally spent 30 minutes with me trying to figure out what happened. She tried many different things. Eventually she helped me download the CVS app to my phone, and made sure I got every reward and coupon . This helped me save approximately $20 on my order. THANK YOU LINDSAY!

Daniel Bias

2023-05

I am visiting from out of town and needed a prescription transferred to this location while visiting. I dropped off prescription on a Thursday morning and they said they would fill it by tomorrow and text me when done. Two days later I called and it's still isn't done. The staff at this location are rude and have poor customer service skills. Unlike the CVS where I'm from. Do better CVS at training your staff for customer service.

Kosta Velis

2019-05

I just moved here and deal with a lot of people in the medical industry.The feedback I got was not to use this CVS location because of the Pharmacist. When we did attempt to use her, she was rudest pharmacist I have encountered (except in Miami). They need to teach some basic etiquette for dealing with customers. if you do a great job you might get a good rating. If you do a terrible job you will get a rating.

Carlos Mazariegos

2022-05

I scheduled an appointment for a covid test. I was running late my body is aching and I'm having a very difficult time getting around. I have been sick for a few days now as of Wednesday, September 8th there were zero availabilities in my local area I had to travel 36 miles to reach the earliest time. The site specifically states that if one does not show up within 10 minutes the appointment is cancelled. My appointment was for 1 pm I pulled into the drive thru at exactly 1:10. I was denied testing because the nurse had gone to lunch. If I do my math correctly, the nurse had to have left before 1:10. The girl at the drive thru did not seem to care at all. The employees working here from my experience are highly inconsiderate. I strongly recommend not using this pharmacy unless you absolutely have to. From the other reviews I've read I understand I am not the only person who has been treated with such inconsideration for general health. Also when I went to schedule another appointment the cvs website stated that my appointment had not been canceled, I have screen shots of the online statements. This pharmacy told my appointment was cancelled and then didn't even submit the change.

Zack

2022-05

I've been getting the same infusion for nearly two years now, and appointments are scheduled 2 months in advance, yet for some reason cvs gonna it necessary to call me before each appointment and "confirm" that I still want my prescription delivered. I've told them every time they I don't need to confirm it, I definitely want it every two months.This time, they waited until two days before my appointment to call and ask if I wanted it, and WHEN I wanted it, because they apparently can't deliver it on time. They told me it was because my insurance didn't approve it at first or something, but why they waited until two days before my appointment to call me is anyone's guess.

Jennifer Diroma

2022-05

Every month it's always an issue getting my scripts filled! Some say it will be ready the following day and then you call the next day sit on hold for 20 plus minutes to talk to a human that doesn't care! I was told my script would probably be here Monday due to cvs messing up just like every month! I'll be changing pharmacies! Never in my life have I ever had a problem every month and they are nasty

Ed Clearwater

2023-05

I always receive excellent service at the counter or pharmacy. Very Good Prices and specials all the time for OTC medicines, supplements or other items (Milk, coffee creamers, cards or snacks.

Mike Narducci

2022-05

Called for information on a Covid-19 test for a Cruiseline requirement twice because I could not understand the first representative because of his heavy Indian accent. Clled a second time and talked to someone different once again with a heavy Indian accent. This is terrible that a major company like CVS is too cheap to hire Americans who are atleast understandable. Good-bye CVS!

Lorraine Edmiston

2020-05

I shop here often. The staff is friendly and helpful. A shout out to Kandy,she’s knowledgeable and always ready to help!I usually get my prescriptions at the drive through,which is very convenient and helps keep me from catching everyone else’s sickness.A great place to shop!

Ana Proaño

2021-05

I tried exchanging a makeup item that I just purchased without the receipt (allowed by CVS policy) and received poor treatment from the store manager who demanded I had a state issued or US American Drivers license, claiming “this is Florida.” I’ve never encountered this issue before and as a tourist, felt discriminated.

gerold klauer

2023-05

It’s always a pleasure to shop at CVS. The layout is terrific and the personnel is always there to help. This holds true for the pharmacy as well.

Peter Carabetta

2021-05

CVS is a top notch store.. The pharmacy area always has all of your medical needs.. The pharmacists are very knowledgeable and informative.. Depending on your prescription drug needs they are filled as soon as you need them and can be notified when they are ready to be picked up.. CVS always has awesome sales and discounted prices.. The employees are very helpful, professional, and always very friendly.. Their store and pharmacy hours are perfect for my schedule.. Once you start using them you won't be going back to your previous store.. CVS won't disappoint you.. They will always do an absolutely amazing job for you.. ☺

Joe SunnyDays

2021-05

The employees at this store are exceedingly rude, and are generally unpleasant. A woman who claims to be a day supervisor refused to help me check out, requested that I move to another cash register, then refused to touch any of the items at checkout claiming something about safety. She literally spit the words at me, thankfully she was behind a plastic barrier. Beyond bizarre behavior.

Alain Greko Corteguera

2022-05

They quoted me an rx, that insurance wouldn't pay for at close to $1200 (retail), told me that I would never be able to afford it, only for me to go home and find out that with goodrx, the same medication is $25 at Publix, when I called them to transfer the prescription there, they gave me a BS attitude, this is why Healthcare sucks in this country.

Beverly Roman

2023-05

New CVS prescription drug card holder, the worst service I ever experienced trying to get a prescription filled😢

Jessica McCluskey

2020-05

Upset with the store hours for the pharmacy. It’s been inconvenient when we are sick outside of business hours. I’m very unfortunate that I have to use them with my insurance.

Damon Fish

2022-05

Peter is the rudest person I have ever met.....he even challenged me in the parking lot.....he should be fired. Let me rephrase that...he callenged me to meet him in the parking lot