Aquatic Underworld

maryroselol

2024-03

Small little aquatic store. Came to look for some fish to buy for home but found they had mostly a saltwater selection. They do have some shrimp, hermit crabs, and exotic fish but the selection is limited.

Tony Davis

2024-03

My Saltwater Tank Disaster:Let me start by saying this is only the second time that I have done a review like this. Just think folks need to know… In the 10 months that Aquatic Underworld has been servicing my Saltwater tank, it has been at least 5 different guys that have come out to my house.... More importantly, my tank is a complete disaster due to the lack of true “Saltwater” tank experience on their part. To make matters worse, the owner called me last Friday (2 Feb 24) because there was a miscommunication on their part and the maintenance guy (who would have been the 6th different guy to come out) didn't show up. The owner is the rudest, most disrespectful person in customer service that I have ever spoken with, this includes almost 30 years of military travel around the world.I have paid Aquatic Underworld hundreds of dollars over the last 10 months, and all I have to show for it is a Saltwater tank that is a complete disaster. Additionally, based on their lack of experience and greed, I will have to spend hundreds of dollars to just get things back to normal.With that said, it’s the lack of accountability, professionalism, and attitude (especially by their leadership) that's really shocking to me.

Becker Saltwater Guide

2024-04

I do not write reviews often. I hope that it’s just because they are renovating the store. The owner wasn’t there and the employee working there was nice enough but when I asked for pricing for coral he didn’t know and had to call the owner. When the owner answered he was rude over the phone when I was trying to explain which coral I wanted to know the prices of. The coral was also extremely overpriced most overpriced coral in the area and I’ve been to almost every store in the area in a 50 mile radius. Terrible selection as well. I had to get dry goods while I was there but the owner made me so mad over the phone that I did not want to spend a dime there. Not to mention there’s no pricing on corals and you really should not have to ask the employee working there to call the owner for pricing. So unorganized and the tanks were dirty and the fish did not look healthy. I would absolutely not spend a minute of your time or a dime at this store.Update: As you can see the owner still can not apologize fully for his rudeness. I have worked in many customer service industries and when a customer complains you apologize not apologize and criticize the customer some more. Your “apology” just showed how very unprofessional you are as a business owner. I apologize I am not a zoa knowing expert and know the names of all the zoas it looked kinda like utter chaos to me and if your store was more organized it would’ve been very easy.Also if you do a quick google search you can find ny knicks torches online for a the same price with 2-3 heads that was a one head coral. The only torch in your store may I add.Maybe if you just said I’m so sorry for your experience instead of further criticizing your customers I would’ve change my rating but now I can just add to it thank you.Also I’m glad you do your due diligence with your quarantine but your tanks looked dirty in my opinion. Never would’ve written a review in the first place if you weren’t so unbelievably rude and unprofessional. I probably would’ve bought some zoas and some dry goods as well.

James Stander

2024-04

I don't get my tank serviced by any store so I can't say anything about that side of the business but the store itself has been improving since it opened. The prices on coral especially are extremely reasonable and so far I haven't come across any problems from live stock gotten from them (my clown had a few parasites but he is getting better). Any one in the area who needs live stock should check out their selection it may be limited but they are healthy.

Salon Lucent Info

2024-04

Great store! Great prices and help, they are also do maintenance on my aquarium at home, water changes and cleaning, very happy

Shae Neal

2024-03

We had a wonderful experience at Aquatic Underworld, and would highly recommend. The gentleman there was so informative and helpful. He even gave my son a decoration for his first tank. Very knowledgeable and friendly. We appreciate it!

Damien Johnson

2024-04

Really helpful team. I am setting up my first tank and Jinoo was very helpful and helped me pic out the best things for my starter tank

Desmond Byrd

2024-04

"Exceptional service and stunning selection at Ginew's Aquarium Emporium! From the moment I stepped in, Ginew's expertise and passion for aquatic life shone through. The coral beauty and powder blue tang I brought home are thriving, thanks to the care and advice provided. The store's pristine tanks and healthy specimens are a testament to Ginew's dedication. A must-visit for any aquarist seeking quality fish and top-notch service!"

Aaron Crampton

2024-04

Jinoo had all the answers! What a fun shop!

Brian B

2024-04

Extremely knowledgeable, well stockedand very friendly staff has been awesome in helping me maintain a healthy thriving reef.

Miguel Delgado

2024-02

Great store good prices answered all my questions an have nice selection of fish an coral 😊will come back

jp flores

2023-05

So I don’t normally leave reviews but this place was a refreshing experience. This little family owned store made the effort to make us feel loved and welcomed. Not only was the service outstanding, from both the manager (Britton) and the worker (Trent), but they have gone above and beyond to answer all questions and give us direction since we are new to the hobby. (Currently keeping fresh water fish). I have loved how kind they are to my whole family (I have 4 littles) and how willing they are to help me out with all aspects of my fish keeping. When I need to save money they give me advice on how to accomplish this and are willing to give me knowledge to make well informed decisions. We have bought fish from several large chains and box stores and they have all sadly died. Every fish we have purchased from here has thrived and is so different in their demeanor. They will come to the front of the glass and let us handle them at feeding time. I will definitely make the drive here from Tampa for all my fish keeping needs!

Steven Osborne

2024-04

Used to be an okay store but since New Management took over it took a nosedive

Yulanda Hughes

2019-05

Very professional and punctual. My tank always look beautiful when he leaves and he is always making recommendations to help maintain the tank. His prices are very reasonable for the maintenance he does and the amount of time he spends cleaning the tank. He makes sure the customers are happy and the tank is looking good before he walks out that door! I am very pleased with his services. Check out his new store, awesome products and friendly staff that are more than willing to help you with choosing the right selections for your tank.

James C.

2023-09

Great Customer Service here. Was in there talking with "John" and he shared some useful information on my African Cichlids and their ecosystem.

Josiah Plummer

2023-05

Fantastic friendly service, very personable staff that care and help each customer succeed and flourish with their tanks and aquariums. They are very knowledgeable and will give you the best solutions to having a fantastic aquarium/Tank.

Brent Price

2023-11

I stop in to this place for the first time. Was treated very poorly. There was only one person there . And I felt he didn’t want to be there are help . The place was very dirty and stunk. Would not recommend this place to my worst enemy. Very disappointed

Damian Hill

2023-08

Best shop iv ever been to clean tanks fish are healthy and the coral are in the best shape iv ever seen ask for my man Chris ( manager ) he will do you great

Ericka I

2019-05

Aquatic Underworld installed our aquarium and helped us choose the best fish and supplies for our tank.They’ve done an amazing job helping with upkeep and doing what’s best for our fish. If you’re inexperienced and need help they’re the ones to go to. You won’t find a pushy salesperson. Just a family that knows their stuff and are genuinely concerned about the well being of your fish. They’re very patient and knowledgeable when it comes to the hobby. So happy they’ve finally opened a store. My family and I can’t wait to visit their new location.

Joaquin Anguiano

2024-03

Unprofessional, rude, low selection, mediocre store. Drove over an hour only to be disappointed

Joaquin Bonilla

2019-05

Great place to buy and get good advice on what you really need to improve the quality of my saltwater tank. Customer service is one of the best I have ever experience make you feel family friendly. My new place to buy corals, fish, accessories and get my quality of water I needed. Thanks Mr. Nate for your incredible advice.

Aman Dhillon

2022-05

Nate is the best. He worked late to clean my tank and safe the fish. He is very knowledgeable about what is doing. I will recommend him to everyone.My tank is looking good and fish are doing good.Thank you Nate for all the hard work you did for usAman Dhillon

Peek Reef

2020-05

Great customer service and free shipping . They will order just about any livestock you want and quarantine the the fish for you to make sure it’s safe and healthy. Always open to answering questions. They are my go to place for RODI and they mix your salt water to order and offer three types to choose from . I get their reef water and my tank always looks amazing and my coral are growing like crazy

John Soliman

2021-05

I went in here to get some estimates on setting up a pre owned tank and the owners son actually came to my house and after getting pricing back to me I actually decided to buy a pre owned tank. Once I decided on this pre owned setup they met me at my house and spent nearly 7 hours setting it up properly and making sure there were no leaks and that I was happy. They have been great to deal with and communication is excellent and timely. They have been great at advising what chemicals I needed to keep my tank healthy and also what foods to use. Pricing is great and all the staff are pleasant. They are now my go to fish store in the area .

David Durant

2022-05

*Effectively Quarantines ALL new fish*Very helpful and knowledgeable staff. Practicing quarantine protocols unlike any fish store I have ever been. I have always preferred due to the amazing quality of all the fish.*Great selection of saltwater fish and inverts; anemone, crab, snail, shrimp, starfish*Custom corals and quality frags, as well as food(live and frozen), treatments, and beautiful tanks for sale*Testing of water parameters available*Large selection of tropical freshwater fish

Nancy Veillon

2020-05

We have been through 2 other people in the past 5 years and this company has been the most helpful a stabilized all 5 of my tanks. Been with them the last 3 years and my tanks are great and my reef tank is doing amazing. Can't recommend them enough.

EricNicha JohnsonStenbergJohnson

2023-07

Not sure how this company is highly rated. I walked in to look at buying fish - the person working was on the phone and instead of acknowledging me, he simply kept talking and then turned his back to me as I came closer so he could keep on the phone.

Raine Allcock

2021-05

I love Aquatic Underworld for both my home and classroom aquariums! The staff is knowledgeable, friendly, helpful, and professional. The fishes are always healthy and there is a wide variety or fishes and supplies! They're willing to get anything I need and always for the best price! I will always support this local family owned aquarium store :)

Matt Cor

2020-05

The world needs more people like these guys. If you are looking for fish supplies, tanks, fish or have questions you have found your guys. I had a nearly impossible fish rescue project and they came and put together a 250 gallon salt water tank with live rock sharks, groupers, tangs a eel and all sorts of fish. If it wasn’t for them all these fish more likely would of died. They are very knowledgeable nice funny and just great guys. They have the best prices on everything and a great store with fish everywhere.

Deric T

2021-05

Enjoyed the time I spent in this little place. The workers were cool to talk to and very knowledgeable. Prices are a little bit high compared to other reef supply stores, but this could be because of the rent at the location. I am not sure if I will continue to shop here as paying a dollar or five dollars extra can add up over time, but I will support this lfs from time to time as we need a premium spot for reefers like WWC or Living Reef Orlando in Tampa. I'm a bit surprised we don't have something as nice as that here, who knows maybe one day Aquatic Underworld can be the first for us here in the bay area.