PetSmart

Alyssa Bercaw

2024-03

I’ve been coming to this PetSmart for a few years now and everyone has been so nice and helpful. However I do want to give an extra shout out to dog trainer, Neko. My 10 month old puppy recently started the beginner training class with Neko and he has been amazing. We’ve only had two classes so far but Neko teaches me things not only about my dog but also myself as a dog mom. You can tell he really cares about the dogs he trains as well as the owners. I am hopeful for what’s to come and I’m very excited to watch my puppy, and I grow together.

nishant narula

2023-10

If you are looking for a great place to buy pet food, look no further. This location offers a variety of high-quality pet food options for both cats and dogs.The staff is exceptional and always willing to assist us in finding the right food and supplies for our furry friends. They greet us with a friendly welcome every time we walk through the door.In addition, this Petsmart location has an animal hospital and grooming center, making it a convenient one-stop-shop for all our pet care needs.

Terrance M. D. Jones Jr

2023-07

I visited this location to get my Miniature Schnauzer groomed. They informed me my dog had some serious matting to which they had to cut it a lot lower. They then went on to say there is a rule on how low they have to and can cut it with scissors and clippers.Alright then. My issues comes in at they did a terrible job and charged me with a schnauzer cut when he didn’t even come out looking like a Schnauzer. I know he had some matting but it wasn’t to the severity that he needed ALL his hair cut off. (photos attached) I waited months to give an honest review, free of anger. Even with the hair still working to grow back. I will not be visiting them for grooming services…My Dog went in looking like Mr. Merlay and came out looking like Merlay.. 😭

Runninggirl78 Bennett

2024-04

The vet tech who trimmed the nails, amazing. Just make sure if you're scheduleing a cat claw trim it is for the correct day/time they only do that certain times. I had to schedule two and get them cancelled to find that out.

C Hope

2024-04

Italia at Commerce Palms Drive location is the best groomer I’ve ever had. She does a great job and she has been amazing dealing with my elderly dog who isn’t always cooperative. She has been kind and very patient with him and that’s why I drive an hour each way to have her groom my fur baby

Anita Suri

2024-04

Don’t take your pet to the pets hotelHere!!! My dog was there for four days and he was showing signs of stress on the first day and they didn’t bother to call me once to tell me this! They allowed him to continue to be stressed and show anger towards them! I had to be the one to ask if he was given his anxiety medication and the woman (one of the managers who kept saying I wasn’t here because I was on maternity leave) said, oh ya he wouldn’t take it from me today! We have brought our dog here for over 9 years and they would always call if something was going on with our dog and we would immediatelyPick him up or find a solution! In the last few years this hotel has gone down hill! I am appalled at the fact that they would keep not bother to call me and let me know what was going on. Makes you really wonder how the animals are treated there!!

Desire M (Dd)

2023-05

So I brought my dog in to get vaccinated. My rent lady notified me that I had to get her spayed, and that had to be done before she had even got to my place. I didn’t know apparently it was in my lease! She told me I had till Tuesday so they were nice enough to squeeze me in for Monday. If not I would have had to surrender her to the shelter. When she got vaccinated she was in heat, they also did an “exam” and ran tests on her and what not,cool. The employee notified me about a plan and I went with it because it included the spay. The day the appointment, they’re like “we’re you aware she was in heat?” Yes I was! Why weren’t you when guys did an exam?!? So they said it would be an additional fee of $100 plus medication and that can up to $129 when I already had paid $159 outright. I feel like that should have been noticed, and not only that it should been a disclaimer about it. They literally exploited me because of the situation I was in. I gave them 2 stars because they “squeezed” me into their books and everything worked out fine. I just had to put off my car insurance and phone bill to keep my beloved pet.

Leila A

2024-04

Super nice team at this location! I called because I couldn’t find the food my cat needs at any closer locations as it’s sold out. They were able to grab the food I needed for me so I could quickly check out at closing time. Appreciate the extra effort and customer service!

Jacqueline Torres

2023-09

Every single time we leave our Athena, she comes back super happy & well takencare of. The best staff and we'll trained & friendly. They make my princess feel so special. I've been going for a long time now. Would NEVER CHANGE💝💝

Dustin Behlmer

2024-04

Kathrine is the absolute best. She’s kind and knowledgeable. She won’t do anything that isn’t in your dog's best interest. Trust her to do her thing and you won’t be disappointed.

Francisco Millan

2023-05

I’ve been a recurring client of Petsmart for about a year. I always take my dog to the branch located in North Tampa and everything was going well until now that I took my dog to groom him and it was a total disaster.First I had an appointment at 12:30 and they called me to tell me that I could take my pet before because they had enough time to do his grooming. When I took him, they checked him for knots, a girl named Christine, and told me that he didn't have many. It should be noted that I had made an appointment to get him a full hair cut and bath. I left it around 10:30 a.m.An hour later, they called me to tell me that my dog had a lot of knots and they had to cut him a lot more than expected. I told him to try not to cut him so much, and to only cut the areas with knots.Around 3:45 (5 hours after leaving him) they call me again to tell me that my dog was exhibiting bad behavior and was barking which caused them to stop the grooming. They informed me that they were going to put him in a kennel until he calmed down. I asked if I had to go pick him up they told me to waitI waited until 4:20, which I thought was enough time for a grooming. When I saw my dog, I couldn't believe what they had done to him. I tried to wait, but my dog was very desperate, they grabbed him between three girls to try to calm him down but I couldn't wait any longer and I made them stop.My dog arrived at the house trembling and scared. It has never happened before on multiple occasions that I took him to the same place. I'm very sorry for everything that happened, but I definitely won't take my pet to that place again.

Laurette Wallace

2024-02

I had to buy prescription food for a dog that has kidney disease. The woman behind the counter was extremely knowledgeable and able to set me up with food to try for my dog. I really appreciated her help.

nelci rodrigues

2023-07

Don’t take your fury loved one here they do not know anything about pet grooming even if you show pictures they do something completely different. A bunch of amateurs.the picture from the last time and what you asked them to do compared to what they did this time. Made her bald in some spots. TERRIBLE

Raul Roman

2024-02

What an awesome staff. Great selections of food and toys for your pet. Staff will make you feel so good.

Matthew Lenhart

2024-01

Scheduled a hotel stay for our dog. We called back in November to set up a stay between the 21st through Christmas. Thought that was plenty of time to set a reservation. Came the day to drop our dog and found out they cancelled our reservation. Apparently they tried to call to follow up our reservation and cancelled after they didn’t hear from us. We never received a call or voicemail to confirm our reservation. We confirmed it the day we made our reservation by physically calling them to make the appointment, it was not made online so we don’t understand the confusion of this missed confirmation. We spoke to the manager as we had no other place to drop our dog off. She came up with every excuse in the book as to why they didn’t have our reservation. Unfortunately for her we could hear the secretaries gossiping that they ended up giving our reservation to other dogs instead of honoring our reservation we made in advance with plenty of time to confirm or call us about any issues. Unprofessional and rude. We were lucky to find an option, but this experience and experience with the management proved we could not trust this place any further. Please don’t give away anyone else’s reservation and if you do, at least call them. Thanks.

Cory Evans

2024-02

Always have good service here. The staff is always nice and helpful. Make sure you price check in store with Petsmart's online prices. They are usually cheaper online and they price match.

danielle thornton

2022-05

I am so disappointed in this location. Adalis Moody groomed my mother's dog last week and this is the worst groom I have ever seen. I am a groomer I worked locally at some of these locations before. I was even a salon manager. The only reason she took her dogs here was because I'm pregnant and have not been able to groom them. This groom looks like she had to intentionally be bad. I just don't understand how she could do so bad. Lol I've groomed this dog for years and had no issues. Even with my mom and 5 other dogs running around her. She is not a biter on the table and off the table she is sweet and loving. She probably doesn't even know how to bite. There is no reason for how bad this groom is. As a old salon manager I hope she gets talked to and maybe gets some retraining done.

ebonyeparadise

2023-12

I take my pet here to be groomed and I love them! Italia is wonderful! I stay about 30 mins away and went there initially not knowing the distance. Its a year later and I will drive there all the time instead of somewhere closer. The care, love, professionalism and awesome work I see she bestows on my baby is top notch! Take your pet to her!

Lisa Salamah

2023-05

This review is specific to grooming. I have brought my dog here twice and I cant say enough about the love, care, and patients, that is shown to my furr baby Tenshi and myself. Christine M. is a absolute darling. Tensh loves her. Christine is always so patient and listen to what I want. My furr baby and I love our groomer. She always does a great job! Christine is the best!

Theresa Jolly

2023-11

They're always very professional. Always take very good care of my pets. While I was there an emergency came in and they were right on it they didn't waste any time taking care of that pet. If it had been my pet I would have wanted them to do the same.

Sherri Martin

2024-04

Anthony is an excellent groomer. He handled Lulu with kid gloves since she is always anxious to get groomed. I would recommend Petsmart to anyone.

Jay Narayanasamy

2024-01

Our go to store to get pet food, toys and treats. Staff is super friendly and the store is always clean.This store also has in house Banfield Pet Hospital, boarding center, pet grooming and training facilities.

永井真子

2023-10

What a great service!!I really appreciate to Liz who took care of my dog! She is awesome and she did amazing job! I had to leave the town immediately and I could not bring my dog with me but it was last minutes and I just moved in to Tampa, I had no idea where should I board my dog . I called bunch of place , I found out PetSmart was available ! My dog was so happy highly recommended 😊I will definitely come back!!

Scott

2024-03

I have come 4 times over the past two months for feeder fish and every time they say their filters are messed up and they can’t sell them… it seems to be more operator error and their employees seem to have no idea how to fix it or when they will be available again. Lots of dead fish in all their tanks.3/3/24:Been better lately with fish available

terry hooper

2024-03

This store carries name brand products. The staff was very helpful and recommended a dog food choice to limit itching.

B-rads

2023-11

Great place to get pet supplies, garbage place to get treatment for your sick pet (Banfield). We were almost denied treatment for our pup who is pooping blood and vomitting, JUST because we signed up for the wellness plan the day before. We were told just because he is young they will help him. That is absolute HORRIBLE customer service and you should not be working in animal care if that’s the treatment we get. If we didn’t need to get him in as soon as possible, we would have taken him elsewhere but we’re extremely concerned for our pup’s health and didn’t want to be robbed of all our savings. So excuse us for trying to save money while trying to save our pup’s life.

Chiquita Dallas

2023-10

Love the crew in the daycare and hotel. I have a senior dog, and they have always taken great care of him. We were referred to them some years ago after my longtime Vetcare stop boarding by the office manager who took his dog there for boarding. Thank you, PetSmart, for loving on our boy Bentley 🐕

H C

2021-05

Josary and Georgina were great. We have a skittish dog who has come home from other placed with cuts, he is perfect and everyone was very patient with him. Thank you both, we will be back.

Tampa Man

2023-08

The pet hotel took great care of my dog when she stayed there and updated me on how she was doing. They spent one-on-one time with her and made sure she was comfortable as she’s a very anxious dog. First time stays get a free night off of their multi stay visit!

Yana O

2023-05

Are you serious? So many dead fish in aquariums! Two employees were standing right outside. How long have they been dead if the started to turn greenish? What’s wrong with management here??