PetSmart

Miabella Tropf

2024-04

Amazing staff were very helpful and quick to answer questions I got the sweetest bearded dragon here

Marco Morantes Ochoa

2024-05

Kayla was wonderful she answered all my questions regarding my dogs also very knowledgeable and patient with me and other clients. Great customer services skills. Kayla Thank you very much

Mitchell Cowboy

2024-04

I’m a regular at this store and have never had much of an issue. As I stopped by after work today I crossed paths with a bald, older employee who felt the need to belittle me for whatever reason. I wish I could address them by name because of how genuinely upsetting the experience was however the employee was not wearing a name tag either. In todays age I really don’t expect much as far as customer service goes but it’s just unbelievably inappropriate to take out your personal frustrations on the customers. Worth the drive to another location.

Sean Coffman

2024-03

Not worth it!This was my 3rd visit to PetSmart for grooming. The short of it: not worth it.The last 2 times I have taken my dog to PetSmart for grooming have been terrible experiences. The groomers (different each time), while very nice, did a really poor job. There are missed spots all over, and they barely clipped anything off of his nails today. I went to PetSmart to save money. But each time, I was charged nearly double, and told my 10 lbs sweetheart of a pup was too much for them to handle. I have had ZERO issues when I take him to a non PetSmart groomer.I would advise taking your pet ANYWHERE other than PetSmart form grooming. You will get a MUCH better cut, and the price will be the same either way.

Adonaia Patterson

2024-03

The grooming department has terrible customer service, incredibly rude. I received a passive aggressive call from Kaitlyn saying that my dog services could’ve been completed without any explanation. When I went into pick him up his collar was around his neck incorrectly, and I was never told as to why his services couldn’t be completed. Upon entering the grooming salon, I was the one who greeted the employees. The other employee Christopher just reached his hand out for a paper I had in my hand, never asked for it let alone any words exchanged. Even the managers were minimal help and told me that my dog may need to be sedated just to get his nails trimmed even though he has done that service multitude of times without any sedatives.

Jackie H

2023-09

New update! I have been taking my dog to the grooming salon for the past four years and I have to say I love the grooming staff every time I come in they greet me and they’re so excited to see my dog and I know that she’s in great care when she’s there… Chris is the groomer I use on a regular basis, unless he’s out then Camila will groom belle! My dog is older and has arthritis and I know when she’s there that Chris takes extremely good care of her and is very patient and when I come to pick her up, she always looks fabulous! Chris always goes the extra mile with Belle and I can’t thank him enough for his kindness, patience, and the love of my dog! Thank you to the grooming staff because whenever you move to a new location and you have to find a new groomer, you do worry about if the staff is nice and caring and I have to say after four years, I have no doubt about any of you that you love my dog! The prices are very decent and this is why I bring belle every 6-7 weeks to get groomed! HUGE shout out to Chris for all your hard work and love to Belle ❤️

Crystal Davidson

2024-04

Excellent customer service! The managers and every employee are kind and helpful! Promised Land cat rescue is great too!!

Luis Rodolfo

2024-01

It's probably the most expensive place in FL! But the adoption section is filled w beautiful kittens! My nephew loves going w me whenever I go.

Veronica Espinosa

2021-05

This Petsmart is very clean and customer service is really good. I like that you have to wear a mask to enter and they follow social distant. My only complain is that I wasn’t able to find a small turtle for my grandsons. They did have beta fish.

Nena Loba

2023-12

The grooming salon has bad customer service. Make people waste their time and money with packages they don't want to perform with excuses! The pet to be too old. Ridiculous!!! Been a customer for years here but will take my services somewhere else.

Sarah Powell

2023-10

I will go out of my way to go to this locations, grooming department. They are very friendly and have consistently done a great job each time with my greyhound. I have tried other Petsmart locations and the groomers elsewhere were not that great. Grooming is not cheap depending on what you do but know that you will definitely be getting your moneys worth at this location. Love them!

Loretta Helman

2024-05

Staff are all really nice and willing to help

Diana Sanchez

2023-05

Usually a big fan of Petsmart but they had old signage up, so I left with less things than I picked up on my way around the store. Usually when old signs are up stores will honor it, but they didn’t try. Some of the signage was correct but the computer was not discounting any of it automatically.

Shayshay None

2023-10

Both of the assistant and cashier girl are very unprofessional and need to stop running their mouth too much to avoid future problems and to avoid making the store lose more money. They need to be more educated before given this job! Stop hiring helpless people with no education or experience.

Helena Martensen

2021-05

This review is for the Citrus Park PS. I love my GloBetta I got there, he's doing great. The fish person is very knowledgeable. Some men wanted to buy fish for their newly set up and non cycled fish tank. She explained the tank needed time to properly cycle to be safe and healthy for the fish. Glad to see Citrus Park Petsmart puts pet safety above profit.

Josie Gallegos

2024-04

Store is always clean and staff is always nice and helpful.

chad tarbutton

2020-05

Danielle did a wonderful job with my dogs first ever grooming. My dog couldn't look any better and she will look great for our wedding photos will definitely come back!

Sherrylynn Cotter

2023-09

Everybody was kind to my GSD puppy. I found lots of good things that will make her happy. It helps so much with socialization to be able to take your puppy to a store.

Israel De La Rosa

2023-10

Went to take my dog to his grooming appointment and they refused to see him because their system had a note that only a manager can groom him. The “manager” is the same person he’s been going to and the person who was scheduled to groom him. Won’t be taking him to this place again.

Ashley Wade

2019-05

Came in to get our picture taken with Santa and it was wonderful!! I have been here multiple times since moving to Tampa and all the employees are so kind and helpful! You can always find an employee if you have any questions and if they think another employee is more of an expert on a subject than they are they go get them to help with your specific need. Everyone is very loving to my great dane! I'll definitely continue to shop at this petsmart!!

Misty Marie

2020-05

We love Dr.Rubin!!! Our girls get So Excited to see him! The staff is always kind and compassionate. They love our girls just as we do! ❤

Candace Alber

2024-01

The girl who helped us with getting a gecko for nephews was extremely helpful and knowledgeable

Diani Ferro

2023-07

Very bad customer experience at the grooming salon. I dropped of my dog and they wanted to charge me an overnight fee for being less than 30 min late for pick up. Also the woman who said to be the grooming manager had a very bad attitude. Even when I called to schedule, it seems like they don’t want to take any appointments.

Fred Cook

2023-05

Got my doodle a Mohawk. They did a Great job. I am very happy with this location!!

Mr. Ryder

2022-05

Very similar to other PetSmarts. Has big parking lot.

Lyss Nicole

2023-06

If I could give a zero I would, my experience here was not great. My best friend was working and ask me to pick up some items for her lizard (bearded dragon). I know nothing of lizards so I asked for help, the front clerk Janet was so nice and called someone to help, the lady's name was Emily, she was the manager. Any questions I had were answered short and with an attitude. I called my friend who was at work because the lady insisted that what I was saying mad no sense because she had a bearded dragon. She was rude to my friend and walked away mid conversation without saying anything. I'm completely shocked and disappointed with her behavior, especially for someone who is to be a manager of an establishment.

Emma

2023-11

I love going to our neighborhood petsmart. All the staff is great and the location is super clean!

Laurie Oliver

2023-05

I normally have a good experience at this Petsmart location. Always have a great selection and the staff is friendly. However, today as I walked in a young man, cashier barely grumbled welcome as I came in. Then when checking out he seemed less than enthusiastic and in my opinion was rude to the woman in front of me. She wanted to have her debit card as credit. He told her to hit the green button but then it didn’t work. She asked him how to get it to go through as credit and his reply was ‘No idea’ she figured it out on her own and left.Then my turn, again a ‘I don’t want to be here I’m above this’ attitude continued.If you don’t like your job then get another one there are plenty out there. I do suggest you don’t get a customer facing position. Good Customer service and respect are everything. Not to mention just plain human decency and being kind to others.

Ryan Humphreys

2023-05

this place really seems to care for their animals with fantastic care. I have actually bouht an animal from them. He is very healthy and thriving. They have good products with reasonable pricing. The employees are so nice, and they always give our pup treats. As soon as we enter we are greeted i feel so welcome in this petsmart.

Trinity Lia

2023-10

Ashley (cashier) needs to learn to ask owners if their dog can have treats while checking out. She is the only cashier who never ask. My dog is allergic to many foods and those treats cause him to have horrible reactions. Thanks to her sneakily giving treats I will be having my dog in the vet clinic.