Family Dollar

Tabitha Randall

2024-04

The worst customer service I've ever experienced . The manager Alicia , was extremely rude to me and her coworker , Sam . Sam did the best he could dealing with the situation. The manager refused to sell Pamper wipes and took them off the check out counter . Instead of finding a solution to her mistake . She dismissed me as if there wasn't other options to offer. Walked away with the wipes . Which is was the main reason I even went to the store in the first place . I hope Alicia gets noticed for her terrible customer service. And I hope Sam get applaud for his kind reaction to her embarrassing remarks.

Gavin Ritzler

2023-07

The staff at this establishment went above and beyond today. I asked one of the workers on the floor if they had any more of a certain item where there was only one left on the shelf. She told me she would check in the store room and promptly headed in that direction. Not even 3 minutes later she came back with a cart to restock said item. This industrious individual had gone above and beyond the responsibilities of her job title. I definitely will be frequenting this establishment from now on due to Maria's efforts today.

Sophia Manning

2023-12

I just tried to walk in at 9:30am and the doors were locked. Store hours say 9am. I'm a little disappointed. I normally like coming here.

Amanda Franceschetti

2022-05

Short story, this store falsely advertises items, I was refused the items I was attempting to purchase, i was told to leave the store, I was threatened by the manager that she was going to call the authorities on me for requesting she price over ride and honor the marked price on an item, i was lied on (because after emailing corporate twice and waiting several weeks for a response) the district manager was told the store manager price over rode the item, which is a lie because I only dealt with the assistant face to face while the manager was over the phone threatening to call authorities. I told the district manager that I guarantee that if he was to check the stores report for price Overrides that day that he would not see anything that I was attempting to purchase that day price overrode which was a storage tote by the way. I have never in my life experienced anything like the experience I’ve had with dealing with management at this store. And even after talking to district manager I feel as though nothing has been resolved. I don’t understand customer service nowadays. How can you work in retail with customers and treat them the way that you do? Why are current customer service representatives allowed to interact with customers that should be valued to them, in anyway they see fit? I would understand if my item was on a shelf where the shelf was marked for a certain price and my item been in the wrong place and Them not be able to honor it but in this case my tote was marked by the manufacture next to the UPC sticker on the same sticker for the price that I wanted the item for and that would not be met. I was told that due to corporate they were not allowed to price override, after talking to the district manager I was told that was not true and that he was told that the store manager did price override for me which was a lie. I’m not sure if this is an attempt that the store manager is making to meet her end-of-the-year bonus or if it’s a way to prevent employee theft or what it is, all I know is that it’s unfair to the customers and it’s not the way a store should be ran I think they should clearly consider new management at this location.

April Dillon

2021-05

Everytime our family goes in Family Dollar and Hope is working she is the nicest Assistance manager we have ever came across. She is always very nice, kind, and helpful no matter what. We give her 20 stars and is an outstanding worker and always puts the customer first. She is very kind and has an amazing heart. We think she should get a raise for her loyalty and hard work. Sincerely, the Walker family.

Chris Ryder

2019-05

If you are going to post that you are open until 10pm, have enough respect for your customers and keep your dang door open! Made a special trip to your dump and found the door locked at 9:48pm. Employee was standing at the counter, next to the window and blatantly chose to ignore us. Thankfully, the Dollar General across the street has enough decency and respect for their customers. Took us less than 2 minutes to make our purchase. Never again.

Rose Cloyd

2023-06

How can you sell Family Dollar TP for $1.15 when the packaging says WOW $1? That is false advertising! Never again!

meginsavannah thompson

2019-05

Sorrento location. Store hours for the holiday says till 10pm they already had there doors locked 10 min before they should be closing. Just needed to go in and out. Must not want the business! Won’t be going back ever! Dollar general will for always stay my store. They don’t close before they should.

Brenda Morales

2023-05

Worst place I ever buyThere were two women in the cashier and they were talking about their relationship, when I went to pay they saw me and started to laugh talking bad things about me thinking I didn't understand bucause I'm Hispanic just because I used the app for a coupons...

E. Patrick Zwahlen

2023-08

This place is always a total mess! Needs good management!

Sujoy Kumar Shinde

2016-05

It's convent they have basic items I need and some quick fix items when I don't feel like cooking from scratch. They could get some more spices and healthy items.

Hion Vape

2022-05

I show up at 09:30 on 8/06/21 and the store was still close... the employee open the door with an attitude, saying it was going to be a bit longer...

Terry WILCOX

2017-05

The clerk went way beyond expectations to see we were able to make our purchase using their app which saved us a bundle.

Katherine DeBord

2017-05

Great store. The ladies that work thre are fantastic, everyone is polite and so very nice. Love love the place

Howard L. Woods Jr.

2018-05

Good place to shop if you're in a hurry and need a couple of items whether it's groceries, household items or beverages. Yes...they sell alcoholic beverages!

Jean Eakin

2021-05

Shelves were bare, not a regular thing, this store has always had stocked shelves!!

Bonnie Mcfee

2022-05

Aisles were well marked and clean. Not everything I was looking for was in stock.

Kat K

2018-05

I love this store! Close, convenient, they have everything, great prices and clean!

Bob Sumner

2017-05

The cleanest and most well organized family dollar I ever been in. They keep it looking very clean.

Motorcyclegrrl

2019-05

I was able to get wd40 and stretch pants. It seems Dollar General no longer carries these items.

Larry Sweeting

2022-05

They get what I need and the cashiers are real nice and helpful

Tim Harvey

2017-05

Neat clean nice staff big inventory with some bargains on can goods paper & detergents

Deborah Carter

2019-05

Very clean, helpful associates. Easy to get in and out quickly.

Naomi Escalante

2019-05

Staff is really friendly and helpful, very clean and organized.

Tracey Valentine

2019-05

The store is always clean & the clerks are always polite.

Glenn Adams

2018-05

It was very nice friendly the store is clean

Tracie Zambrana

2018-05

Clean and neat store. Customer service was great.

Robin Chumbley

2018-05

The old lady with gray hair that's a cashier at the Family Dollar in Sorrento Florida is very rude and disrespectful to customers

John i

2020-05

Smart coupon is too complicated to login and update these password!

Brittany Marie

2018-05

They charged me twice for two items and wouldn't give me my money back