Pete Moore Chevrolet, INC.

juliebreezefla

2024-02

David Franklin absolutely made our car buying experience  as pain-free as possible. We got a great deal. David was extremely patient with us. It was the quickest deal we've ever had. Thank you so much for what you do. The entire staff works very well together. Everyone seems to be on the same page. I would have to say David Franklin is the best car salesman we've ever dealt with. I highly recommend him, without a doubt. Thank you again!

Randall Graves

2024-04

I recently purchased a Cadillac Escalade from Pete Moore Chevrolet, and I must say, it was an exceptional experience from start to finish. Dickie Heckler, our salesperson, truly went above and beyond to ensure our satisfaction. Dickie's wealth of experience in the automotive industry was evident from the moment we stepped onto the lot. His professionalism and positive attitude made the entire purchasing process a breeze. He listened attentively to our needs and preferences, guiding us towards the perfect vehicle without any pressure. What truly stood out was the seamless and efficient manner in which everything was handled. From initial inquiries to finalizing paperwork, Dickie and the team executed with precision and integrity. They delivered on every promise made, ensuring that we got not only a great car but also a great deal. Thanks to Dickie I drove off the lot in my dream car feeling confident and satisfied. Their commitment to customer satisfaction is truly commendable, and I wouldn't hesitate to recommend them to anyone in the market for a new vehicle. If you're looking for a dealership that prioritizes experience, professionalism, and customer satisfaction, look no further than. I am beyond pleased with my purchase and would happily return for future automotive needs. Thank you, Dickie Heckler for an outstanding car-buying experience.

Des Jordan

2024-05

Honestly if I could I would probably rate them a 0/10. This is the first time I have brought my car here. This will definitely be the last. I normally take it to sandy sansing Chevrolet but I can’t say anything good about them either so I brought it to this Chevrolet. They both suck. I had to get warranty work done and it has been in this shop for 5 weeks. I needed my transmission replaced. Christa was by far the worst advisor I’ve ever had to be associated with. I had to constantly feel like I was harassing her for an update on my vehicle. I was paying $100/ day for a rental and asked from the beginning to please be updated through out the process, the only updates that were given was when I called to check on my vehicle.. she probably called me 2 times on her own. I asked multiple times to get a different advisor. I was forced to stay with her through the whole time. Chrystal was pleasant to speak with and helpful. I would’ve been okay with being switched to her which I did suggest. I also suggested to switch to Marilyn because she was trying to help but no luck. Scott and chuck the managers of the service department both know that I have complained against her multiple times. 5 weeks after waiting they said it was all good. No check engine lights were on when I brought it in but now my check engine light is on and they said it is an o2 sensor. No lights were on when I dropped it off. No lights should be on when I had work done to it for over 5 weeks. Roel’s solution was MAYBE if I drive it it will go off.UPDATE** I GOT MY MECHANIC TO LOOK AT MY O2 SENSOR INSTEAD OF TAKING IT TO PETE MOORE AND IT TURNS OUT PETE MOORE JUST HAD IT UNPLUGGED .. NOTHING WRONG WITH IT

Ryan Rollins

2024-04

My salesman Rodney was the best I’ve ever got the chance to deal with on a vehicle purchase. He was very knowledgeable about the vehicle I purchased and was in no way pushy. Allowed to me to sit back and make my own decisions about the purchase but was willing to assist as questions came up. He made buying a vehicle from Pete Moore quite easy and stress free. I would definitely consider another purchase from him in the future.

Christine Diaz

2024-05

Marilyn was so awesome, so helpful kept me informed and even told me about using my Chevy reward points to pay for my air filter to be changed saving me money. She even dug into my warranties to see if my repair would be covered and the replacement of my thermostat was covered! I was originally told it would take over a week I got my car back same day!

Brianna Lee

2024-05

Wasn't sure where to go to get a car. This place was a recommendation from my grandmother. Wasn't sure what car I even wanted, got paired up with Kyle, I gave him very few details and he found the right car for me right away! So excited and definitely coming back when I want another car in the future!

Aracely Rivera

2024-04

The communication was terrible and the sales worker was very unprofessional. The sales worker STEVE over at the used cars section he was very nice at first. The deal didn’t work out at first but later on, our numbers lined up perfectly with another car and we were communicating with him that same day to get everything lined up. Just for ten minutes later him to say the car was sold, i can understand a car suddenly getting sold but before offering it to us it should’ve been verified. Then we went in person again and were offered the chance to put 500 down so that they can look and see if they can get a car in our price range and hold it for us. As soon as we realized it just wasn’t going to work with this dealership we requested our deposit back and STEVE ignored the initial request for our money back he never answered. We texted again and he says he wasn’t working the day we gave the deposit, so we requested the information of the person we gave the deposit to. We talk to the person he says okay he will send us the money. And STEVE goes on to tell my husband “And do not ever text me again”. Very unprofessional and childish.My reply to the owners reply:Of course we understand anyone can get a car it is not held for anyone and we also understand that deposits take time to be refunded. My issue was with the professionalism of your sales worker, the things you can excuse were understandable but what was frustrating was the lack of communication with us and the rudeness we received when we requested our deposit back.

Ryan Schafernak

2024-04

Between the sales experience and service! I have had a wonderful time! Every employee who I’ve come across has been Honest and Courteous! From someone who buys a lot of trucks, Pete Moore Chevrolet was one of the best experiences I’ve had!! Highly recommend!!

Jessica Medina

2024-04

I had an awful experience with Rhett. I tried telling him the concerns I had with my vehicle and he told me "that was normal" even though the noise I was describing has intensified since the last time he blew me off over this issue. I expressed concern over the lack of communication regarding how long my vehicle would stay because he didn't tell me it was staying overnight the last time I worked with him, but he cut me off and told me to expect my car to stay overnight unless the EV tech gets to it today. I asked if he would reach out to let me know if it had to stay, he told me he would not call to let me know if it had to stay. He did not offer the complimentary Uber ride the other service advisors have set up for me on previous visits and i had to get an Uber out of pocket. Because of this, I called later in the afternoon to follow up on if the tech had seen my car yet, he practically yelled at me that he already told me it was staying overnight. The next day, he called to tell me my car was ready, when I went to pick it up, my car was still on the rack and he had left early for the day. The other staff were (understandably) worried everything may not be done on it, so it had to stay one more night for no reason. Two nights and $170 later, my car still pulls right and he tried telling me that my tires aren't rated for my car, even after I reached out to my tire place and confirmed they were. I told him my tires couldn't be the issue because they've worked great for 2 years and I do not drive much. He then tried to push $1.3k tires on me. The lack of professionalism displayed by Rhett has forced me to start looking elsewhere for my service needs.

Bill Henry

2024-03

David Franklin and the supporting staff at Pete Moore Chevrolet did a great job from start to finish. No pressure viewing and discussing trucks and the vehicles' various options, I found to be quite valuable. The willingness of the other salespeople and service techs to offer their knowledge and experience about the vehicle I was considering was very helpful as well. The opportunity to take the vehicle to the house and replicate my usual driving routes was a key selling point. I appreciate the Pete Moore crew for providing a good vehicle purchase experience and look forward to maintaining a good service relationship moving forward.

Hanna Torino

2024-04

My husband and I went into Pete Moore to look at cars and although we decided to go a different route, we were beyond impressed. Jordan Gracia is an incredible salesmen and was very helpful. Jordan was never once uncomfortably pushy and went above and beyond with his customer service. I would recommend Jordan to everyone looking for a car especially if you want the best service in town.

Alberto Alvarez

2024-05

Marilyn was a horrible advisor and based on her behavior and the manager on duty it is acceptable as to gow she talks and treats individuals. I left a detailed google review as well.She needs to be educated on customer care and the manager needs to be held responsible for their employees displaying this type of behavior.

Regina Vino

2024-04

I had some issues with prior repairs that were unnecessarily delayed, causing me to be without a vehicle for an extended period of time. As such, when I took my vehicle in for my next oil change and other routine maintenance, the manager had the exterior detailed free of charge. The beautifully shiny vehicle gave me great joy….

Michael Jennings

2024-03

Traveling home to Texas on a Saturday , in my new 2024 Silverado and it gave me an emissions code and went into reduced power mode. I was not going to make it home. I made one phone call and the Service Department took me strait in the shop . The staff was beyond friendly and helpful. They discovered a service bulletin for the trucks Computer. Performed the needed update and a forced Regin, put me back on the road in about an hour.I cannot express my gratitude to Pete Moore Chevrolet. Your service department is second to none in my over 50 years of experiences. Makes me want to drive back to Florida to buy the next one.Thank you very muchMike.

Chuck Nelson

2024-05

It's always a great experience. Rhett goes out of his way to accommodate me, as well as taking care to ensure that all necessary maintenance, etc, is performed on my truck.

Gary Detwiler

2024-04

Keith James did a great job in helping me get my 2024 Chevy Colorado. My wife and I have both gotten new vehicles from Pete Moore. I would recommend Pete Moore if you are in the market for a vehicle.

Cody Williams

2024-02

The service department here has been absolutely awesome. Rhett as a service writer has been on his game big time anytime we have brought our vehicle here. Adam has serviced the truck and knows what he is doing as well. Haven’t purchased a vehicle here but the service department will always have my business.

Ayesha Khan

2024-02

It was very nice and smooth. Christa was very polite and courteous and kept me informed about my car's service updates. She booked a ride for me both ways. It was a great first customer service experience at Pete Moore service center!Thanks Christa!

Baba Booey

2023-12

Friendly and undivided attention to your car service needs. They have been especially accommodating with any emergent mechanical issues, in which sometimes you can bring your car in on the same day. Prices seem fair and reasonable. I wish their waiting room can be more updated and spacious with several desks and comfortable sofas/chairs. Otherwise, Pete Moore gets the job done for your car. Highly recommend :-)

Josh Belcher

2023-11

Absolutely fantastic experience at Pete Moore Chevrolet! I recently visited their service department to get the oil changed on my Corvette, and they did a stellar job. The staff was attentive, knowledgeable, and took great care of my vehicle. Additionally, I had them put a bed cover on my Sierra, and they did an excellent job with the installation. They also went above and beyond by offering me the option to purchase the Z06, which was greatly appreciated.I must give a special shout-out to the sales associates Rhett, Dickie, and Steve. They were all incredibly helpful, friendly, and made the entire process a breeze. Their professionalism and expertise really stood out.Overall, I am extremely satisfied with my experience at Pete Moore Chevrolet. The team there goes above and beyond to provide excellent service and make customers feel valued. I highly recommend them for all your automotive needs. Thank you, Pete Moore Chevrolet, for being awesome!#JoshTheMerchantMan

Andrew

2024-02

Just purchased a vehicle from Pete Moore Chevrolet with David F. as my salesperson. Excellent experience, no complaints. The vehicle was as advertised, easy test drive, no pressure. No games during the purchase process, a great experience. I would purchase from Pete Moore Chevrolet and David again.

Bill Sumner

2023-09

Pretty damn good. The manager negotiated for a used jeep last night. I think it was fair. The kid, salesman was young by super nice. They stayed late. Yeah I bet we could have negotiated more. But they're in the business to make money like everyone else

L M

2024-03

It was fine today.My oil change a month ago, not so much. All the oil leaked out within a week. Thank goodness I was not out on the interstate. Had to have it towed and stranded for hours.A simple oil change….

Prince Wilson

2022-05

Went to look at a vehicle and ended up purchasing. Vehicle was mislabeled under price by alot. Even after they realized their mistake they still honored the pricing of the car. Salesman Chase was knowledgeable and did not pressure into purchase. Dealership did everything they could to accommodate me getting car. I was there a little over an hour and drove away. Will look into next purchase there as well.

Samantha Keyser

2024-04

I would leave a zero star review if that was an option. It took an hour and forty minutes for them to do an oil change. They also scratched up my glove compartment when they were taking out the air filter. It also won’t open now because they didn’t put it back in correctly. I would not recommend taking your car to be serviced here.

Pimp Panda

2024-04

Made a 2 hour trip each way I inspected and test Drove the vehicle and made plans with them to buy it either today or tomorrow with an NFCU loan The moment I get home he texts me saying it's been sold. I wouldn't do business with them because they will just waste your time.

Richard Adkins

2023-12

called for appointment since my tire monitor system was not working for 2 of my tires, other than that my car was working fine. the gentleman who took my call said we are not too busy today so bring it down. he explained that the batteries in these tire sensors go bad in 6 or 7 years and since my car was a 2016 that's what happened. Seemed like a routine fix. I arrived there at shortly after 11am and my job was finally complete at 3pm, 4 hours seems pretty long. Now they did replace all 4 sensors as the others were bad also, but the total cost was a whopping $667. they did give me a veterans discount so my final bill was$607. Was not a happy camper about something which I thought might be rather routine.

Donna Hane

2024-03

I asked about the warranty and before checking for the freedom warranty, The check in person the day before should of asked me about the extended warranty first before he quoted me $250. And I almost walked out the door. Finally he said about the freedom plan and checked to find out my tire was covered.

Leigh Hahn

2024-02

Jordan did a wonderful job of showing us the various vehicles that fit the description of our wants and needs. He didn’t pressure us at all, just gave us the information and let us decide for ourselves. I appreciate a salesman that isn’t overly zealous and pushy.

Ron Hill

2023-12

It was a smooth and painless process. I was still reeling from the crash I had last week (which totaled my beloved Cruze), and Melissa Simmons made me feel very comfortable. Melissa was knowledgeable and friendly. She’s a great asset.