Innerarity Ace Hardware

Marguerite Freda

2024-04

Love this store, the young ladies that work there know their stuff and will sprint to help you. They have a few select things you just can't get from a huge box store

James “Big Jim” Petron

2023-08

They have it all. It's a little pricey on some of the super cool stuff. But... It's super cool stuff! They have the things you didn't even know you were looking for until you saw it... 😂

Bill Darnall

2020-05

I have been in Ace Hardware's all over the country, this is probably the best outfitted Ace Hardware I've ever seen. Greeted with a friendly voice at the front door, great service and it's right across the street from plenty of other shopping opportunities in a great location, if you have any need for Hardware this is your place.

Lacie Petticrew

2024-02

The folks here are always friendly and helpful, they always have what I need. I walk out satisfied every trip. Tell Ruby I said pspsps

06seabee

2024-04

This place seems to have everything you need for your small DIY projects. Very convenient location as well.

Shirley Madison

2023-05

This is a great store, packed full of all your basic hardware needs, plus so many fun things, too! 😊

Jimmy Gross

2024-04

Can't imagine anyone being disappointed in the folks at innerarity ACE they go out there wayNegative post: go try running a small business

Lori Jones

2023-05

I am just leaving Innerarity Ace Hardware. I was looking for two simple items, a refrigerator bulb and a hole saw. I wasn’t 100% sure on the refrigerator bulb so after several minutes of looking at different bulbs, I went up front and asked the two women standing behind the counter if someone could help me find the correct bulb. They looked at each other, but didn’t respond. I walked back to the bulb aisle and waited but when I looked back up there they were still standing behind the counter talking to each other. I finally gave up and walked around to find someone else and asked him to help me, which he did. My next item was the hole saw. I was looking for it for a long time and the women at the counter could see me going back and forth in the aisle. Neither offered assistance. Finally another woman walked by and I stopped her, asked her where hole saws where located, and she slid a panel sideways, pointed, and walked off. When I checked out, there were three women behind the counter, and after I paid, she handed me my receipt and my change and didn’t say thank you, or anything else. They were super friendly to all the men that were walking through the door so I don’t know if that was the issue but it was the strangest experience. I’m used to the excellent service I get at Ace Hardware on 98 in west Pensacola and in Elberta. They always greet me as I walk in and ask if they can help me as soon as I walk through the door, which is what I expected here as well. I shouldn’t have had to take 15 minutes for two small items when they could’ve helped me, in and out, in five.

Scott Apel

2023-08

Always a good place to go a get hardware.

Janet Ruffin

2023-10

Great Ace location in Perdido Key! It’s not as big as Home Depot but sure is handy for smaller items. Friendly and very helpful!

Nancy Smith

2023-05

I love this store. Great selection, local owners, close to home. The lumber and rental guys are fabulous. What I do not love are the snotty condescending clerks that cash you out. So many times. Today the dark haired younger woman with the top knot was so not friendly and her snotty have a nice day was just not required. If you do not like dealing with people please do everyone a favor and get a different job. You did not ask if I was a rewards member, I told you I had a reward available and did you even acknowledge that I spoke? Nope. Just “have a nice day”. You too ma’am. Have a nice day. Perhaps I was too old, too hot, too sweaty from working outside to be treated with any sort of respect. Not sure. But There is another ACE that has the most amazing employees and the manager is over the top. , Dog Track and 98. I was in a hurry so went to inerarity, but will not make that mistake again.

Pat McCarver

2023-05

Jonathan was very helpful. Went above & beyond to answer our questions and educate us on Ace’s paint products. Will definitely buy our renovation products here. Thanks so much!!

Robert Livingstone

2024-01

Everyone there is always so nice and helpful.

Timmy Wilkerson

2023-05

All the employees here are very attentive, helpful and friendly. Everyone here really tries and does their best to save you time, money, energy, and stress.You can tell rite away Innerarity Ace Hardware is not a big corporate run franchise that treats their employees and customers as a number.I have always felt that Innerarity Ace Hardware never has put profits ahead of customer safety and satisfaction like so many other hardware stores often do...I highly recommend Innerarity Ace Hardware to any and everybody looking to get the most value, affordability, customer support, and quality out of their hardware, lumber, and building supplies purchases.

Thomas Green

2022-05

I needed a replacement gas regulator while on spring break. Called up 5 minutes before closing time and they said they would stay open for us. They had the part and saved my shrimp boil. Very friendly and great service! Thanks!

Elizabeth Wyse

2023-05

I had to see this place for myself to believe what my husband told me. Typically he's the one who goes to the hardware store but he was in the middle of a fence project and asked me to pick up some cable ties and a new grill. First and foremost, this store is so well-organized and has so much stuff that it was a little overwhelming and yet a lot of fun to walk each aisle. When I couldn't quickly put my hands on the cable ties I returned to the front counter where a delightful young woman directed me instantly to the correct aisle. The only reason I missed them the first time I went down that aisle is because there's a sliding panel which I didn't bother to move and they were behind that panel. Again, so well organized.Next I showed that same girl a picture of a grill I wanted to replace and she walked me to where the grills were. There wasn't one and said she thought they may have one in the warehouse. After a couple radio calls between her and someone in the warehouse they located the one grill they had left. Within minutes I had paid and was instructed to drive around to pick up the grill. Again, I was greeted with friendly employees who quickly loaded the grill for me.

Mark Myers

2023-05

I've been going to this ACE for years. Lately, however, the past three visits, within the past month have all been extremely disappointing. The nucleus of the disappointment stems from customer service. Or lack thereof. The unprofessionalism from the outdoor pickup young men to the most recent incident with an arrogant, sarcastic and unprofessional woman at the checkout line on Saturday 1 April 2023 at ~1000 A.M. To that young woman, I suggest you work elsewhere in the store, or another line of work, as your customer service was (is) horrible. I will not step foot into this ACE ever again, and I will most definitely suggest the same to my friends, family and neighbors.If the management from Innerarity Ace Hardware reads these google reviews, I'd enjoy speaking with you about my experience.I will be shopping at the ACE off Hwy 98 from now on.

Allison Wasden

2023-05

We've been going here a long time. They always have what we need. The staff is always super friendly and helpful. A+

Darren Norgren

2023-06

Went in to grab a few last minute items for the job site. They had everything we needed. It's the closest hardware store to perido bay.

Tony Short

2024-04

Very friendly helpful staff

Nicholas Hoffman

2023-05

Awesome store, they have almost everything you can need, staff has great sense of humor and makes visits enjoyable. Parking can be tricky...

Jacob Knight

2022-05

Rental department is the worst within 100 miles! Rented a 45' lift. It came back in that morning and was only charged for about 30 mins. The big guy even said it should be good to go. I'll work with you if need to. The unit was showing half charged after 20 minutes of use. It completely died on us and cost us 3 hours of time on jobs. Had to keep over night and charged it up. Last us the next morning no problem and was still on green full charge after few more hours of use. The guy wanted another $226 full day rental. They cost us time and money on jobs and wouldn't stand behind there word! Screw this place. I'll be sure to spread the word.

Jana Lynn Brantley

2023-11

Busy place, with so much to offer!Everything from bied houses to house paint!

Fix It

2023-05

They have the best selection of power tools. And there mechanic is the best ever. Well it's me LOL 😆 GREAT STORE PERIOD

Ernesto Toranzo

2023-11

Awesome staff ! Lots of products! Wonderfully priced !

Nick Miskell

2023-05

Located in the beautiful Perdido key. Has everything you need in a hardware store with a very friendly and helpful staff. Always a good experience.

Li Le

2022-05

Today I rode my bike to your store to purchase a hanger. On the way there I stopped to get shelter from the rain. After about 30 minutes the rain stopped and I continued my ride to your store.Concerned that my wife would worry that I was taking more time then usual for this ride, I wanted to call her and tell her why I would be late getting back home.I explained to the gentleman at the register that I would like to use the store phone for a quick call to the wife and explain my whereabouts. He said that I could when one of two young ladies at the other register was off the phone. So, when there call was over I made the same request to use the phone. They responded by saying no, not allowed for public use.I went out to the warehouse where I parked my bike, I did another quick explanation to one of the guys working in the warehouse asking for his phone. He said sure and handed me his phone to make the call.Obviously I am angry that poor judgement was made by both the two ladies working the counter. A one minute call was not to much to ask for!In summary, I have made countess purchases from this store and unless I have an emergency situation, I will not be back!Byron Leighton

Sue Goodman

2023-10

If they don't have it, they can order it OR you don't need it.Helpful and knowledgeable staff.

Patrick O'Dell

2023-05

They have anything or can order anything you may want. They could definitely benefit from some/any customer service training. Put a smile on your face, practice talking to people.

Marcus

2022-05

The helpful place. They had what I needed and they helped me locate it right away. Thanks so much, Ace!Also, they have a very good selection of hardware for most of the diy tasks you'd need to do around the house or condo, without having to travel very far.