3.5 (44)
5820 US-98, Pensacola, FL 32507
(888) 513-4164
pensacola.tricare.mil
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Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
P. Annette Coats
2024-04
Great refill pharmacy. Available the day after drop off/call in. For military and retired/disabled military.
Dawna Brown-Homes By Dawna
2023-05
So nice to just drive thru..waiting in my car is so Preferred than sitting in a waiting room. Sometimes the meds don't always make it from hospital to station, but that's not stations fault. At least I believe it isn't. Those working the drive thru window are always pleasant and that's appreciated!
Erik Spear
2022-05
Line was extremely long. Probably ~ 20 cars at 1425! The setup needs to change as well, another review mentioned there is no way to get out of line one you enter it, and that is true and a good point. Need to open up for walk ins again.
John Warrick
2020-05
The drive through needs to be redesigned. Too many times the line is long and folks decide to wait anyway. You reach a point of no return in that once you get to a certain point in line there no getting out of line. It’s a one lane road around the building. If one were to have an emergency or even just an urgent need to get out of line, you’re stuck. There’s no where to drive except through the drive through. Fix this!
Kenneth Sienko
2023-05
The Navy really did a disservice to its community by making this annex a drive through only.Today there must be 60 vehicles in line…the same amount I saw an hour earlier.And while I know the personnel in the annex are doing everything they can to speed up the process they are just overwhelmed by the volume of customers using this facility.I for one would rather park my gas guzzler and walk in or wait outside to pick up my refills.
laura childress
2022-05
Staff is great and helpful. Only issue I have is with the line through the drive thru. People act like their cars need to comply with the 6ft apart rule and will actually leave a good car length or two in between each other and I find that to be the case almost every time I pick up my meds. if the drivers would just scoot up 2or 3 cars will fit in the line. It’s just a pet peeve of mine and I’m sure others feel the same way.
Tye Moore
2022-05
Drive thru only. Today, there are 18 cars in line and moving very slow. Pretty typical. Biggest problem is once you get close to the building you have to commit to staying in line as there is no way out. It turns into a single, curbed lane. Twice after waiting in the line, I was told the meds were at the main pharmacy. The first time, I went to the main pharmacy just to find out the tech at the satellite didnt look in the refrigerator. Had to wait in the long line twice that day…
Bill Conroy
2023-05
Normally they're very fast and dependable. However the new system is slower than molasses in winter. Average wait is approx 1hr,15minutes.
Edwin Banacia
2021-05
Great service, but since Coronavirus, the drive thru line is very long, average time to get medications perhaps an hour or more, the command can correct this problem, if the management is aware of this fact! Hoping & praying that the concerned of everyone, esp seniors will be heard! Thanks!
Sarah K
2019-05
Followed the directions on the kiosk to get a ticket and wait but was sure to put my phone number in so I’d be texted when it was ready. My husband and I had to wait outside due to how busy it was and as a result wasted half an hour before peeking back in and seeing our ticket number had been called who knows when! No text was received. As a result we had to wait another half hour. If you’re not going to use the phone numbers to alert the customer when their prescription is ready, don’t offer it as an option!! Colossal waste of time.
Tim Anderson
2023-05
Activating new prescriptions:An earlier review mentioned "can't get through to activate prescription new prescription". They have an app "NH Pensacola" in the app store that will create an email (among other things) formatted with the right info to send to the pharmacy to activate prescriptions. The next time, you can go to your sent mail and copy paste to a new email for new prescriptions. Took me a lot of digging to find this info.
Brock Luedeke
2020-05
The pharmacy system in Pensacola seems to be a little bit of a disaster. So I got my prescription on Thursday. The signs at NASP hospital say you can pick them up next day at satellite pharmacy. So after standing in line for 42 minutes at the hospital just to show my id to start this process. I then informed it will be Saturday. So I show up on Monday morning at the pharmacy to get my prescriptions after standing outside for ten minutes, five of which is after the opening time. I am informed that I have to wait in the drive thru line to get my prescriptions which is currently 12 vehicles deep. There has to be a better way. I can go to wallgreens/target/etc and have none of this. Let’s follow their model. Oh and the kick in the pants part of my prescriptions were not available.
Grady Rhodes
2023-05
Just found out that the hours have changed to opening at 8 am and a online message stating that calls were made two weeks ago. Who got the calls???? I guess the military has gone to civilian business hours.
Charles Browning
2023-05
Last two call in did not work. At pickup time told not in system hadto have tech punch it in again.
Angie B
2024-02
The lady that help me was very helpful.
Brad Fludgate
2022-05
Cant get through to activate a prescription that my doctor called in. Not sure why they have to be activated when called in. Once you get to the pharmacy all of the folks that work there are great. management needs to rework the the system it’s horrible.
Ron Kruse
2021-05
Great considering the changes they are going through. 100 times better than the first hospital for everything era. Will for sure be near perfect when finished with the upgrade.
Amy Barnhardt
2019-05
Ever since they moved to this ticket system things go at a snails pace. Expect to wait at least an hour or more even if you've called in prescriptions.
Dick Padlo
2023-05
30 cars in line @ 3-5 mins each. Terrible waste of time and fuel.
B E B
2021-05
Long waits. Drive thru only. Used to have walk-in too, but before covid they were mostly shutdown
Phil Ivey
2022-05
Drive thru only very long line but they were polite
Cecilia Rogers
2017-05
I'm usually in and out pretty quickly. The longest I've ever waited was 15 minutes.
Marolyn Cantrell
2023-05
Don't know what has happened. But the drive through is horrible!!!
Mark Gillispie
2017-05
Tried for hours to talk to a actual person, after going thru all the recordings the phone just hangs up.
Eileen Gery
2017-05
Hours have changed. They don't open until 9:00 a.m. now.
Paula Long
2018-05
Clean, friendly and quick. Everything I look for in customer service. Thank you.
David B. Mitchell
2017-05
Great service, fast and efficient operations.
Thomas Hestle (Tom)
2022-05
Wait but convenient.
Dianna L
2021-05
They get it right!
Angelita Berrios (Angie)
2017-05
Line way to long
Monday | 8 AM-5 PM |
---|---|
Tuesday | 8 AM-5 PM |
Wednesday | 8 AM-5 PM |
Thursday | 8 AM-5 PM |
Friday | 8 AM-5 PM |
Saturday | Closed |
Sunday | Closed |
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