Pet Supermarket

susan

2023-12

Went there Monday night to get crickets for Bob my lizard. Walked in front door and noticed two people playing with a Farrett and one cheer leader. Turns out one was an employee. I saw the employee toss, yes toss the Ferrett like a bowling ball down the aisle toward the other "player". Slipping and sliding across the floor trying to maintain balance and footing. I honestly thought my eyes were playing tricks on me. The 2nd player coaxed the Ferrett down the aisle, picked it up and tossed it back. I proceeded to walk to the back of the store, trying to make sense of what I had just witnessed. My brain just couldn't seem to process it. As I stood in the back, waiting for someone, anyone to assist me with crickets. I finally asked my husband to go find help. He asked a girl cleaning fish tanks if anyone worked there. She promptly stated "yes" and went back to cleaning the tank. He then went up to the people bowling with the Ferrett. And was told they were out of crickets. Come to find out they were employees as well. They put the Farrett back in a cage as we were leaving. As soon as I got home I wrote to the store and in my letter told them if no action was taken, and a response back to me in writing about what they were going to do about it. I was going to post it on social media. Guess what? I will never set foot in that store again. Feel free to share this post, if you believe the employees were engaging in animal cruelty. I sure do. Not to mention customer no-service. Social media is a powerful tool, if this post does nothing else than bring awareness to the community, and convince people not to shop there, I have obtained my goal.

Sharon Romine

2024-03

Very large place. They had the specialty dog food we needed. Their dog wash was awesome. 3 different sizes for different sized dogs. They were deeper than others we've used and we like the deeper well. We would return.

Hentai Jesus

2023-12

Everyone is helpful and hard working. Always see people working on the animals or putting supplies on the shelf. It’s nice seeing the animals getting human interaction like they would at a home. Really helps the process in raising an animal. Really sucks to see some people tell half well more like 1/6th truths in comments or maybe they just have no idea how anything works as do most people. Don’t ever go looking for problems at a business when you go then only type negatives and only things that make YOU look good

Aubree Fedor

2024-04

Customer service was horrible. She dropped the fish multiple times to the point that the badged rolled on the counter and ripped out the underwater moss to the point they had no roots attached. We don't expect the fish or the moss to last more than a few days, and this was after seeing dead fish in all but maybe 3 of their tanks.

Leandra Espino

2024-01

We asked to apply to adopt a cat. They told us that someone had an application in already but I could leave my phone number in case they didn't pick him up. Later on I did get a call saying that the other applicant found a different cat elsewhere and wasn't coming to get this one. Within 20 minutes we were at the store and explained what happened and asked to put in our application. The girl pointed to someone standing at the cage and said they just came in to get him. Whether it was the original applicant or someone who got lucky in 15 minutes, the way it happened was quite unfair. Either let us put in an application from the start to be right behind the other, or give us a few minutes to actually get to the store after calling us. And if it was the original applicant picking up after they canceled, that's also not fair to others.

Terri White

2024-01

Well I ordered online, I was sent a message that my order was ready. I arrived and they sent someone back there just to come back up to let me know they didn't have the dog food. Mind you I spent a lot for a large bag of food and treats and they put a hold on my account for the amount for days. Person at front counter gave me the response that their inventory was off. If I didn't have enough money to buy at another store, what would I have done?I won't be going their again.I definitely had better service and help at PetSmart after I left Pet Supermarket.

Sam Hubbard

2023-05

Got a valentine friend for my yellow parakeet! They already get along so well and have not separated since we introduced them. Katie helped us pick out a boy and all of the staff were great help!

Catherine Elder

2024-01

They had a really nice selection of bird toys and treats. Everything was easy to find, and the checkout process was easy. I would recommend this store for out-of-the-way specialty items for your pets.

The Duality Of Man

2023-12

Was at Pet Supermarket to get fish for a large aquarium we had purchased elsewhere. Staff was knowledgeable and very helpful during our visit, regarding fish species that they sell and for general care.

Susan Southworth

2024-02

Friendly and professional employees willing to talk to you about caring for your pet or about the pets in store for sale: gerbils, rabbits, guinea pigs/skinny pigs, birds (parakeets and more), and cats.

Dianna Good

2023-05

Claire in the grooming department has been Suki Lou's groomer since she was 10 weeks. She is almost 19 months old now and just loves how attentive and caring the whole staff is.

Matthew Greer

2023-12

The place is clean and easy to find what you need. Also the staff is very helpful and polite. Also, the dog wash area is nice and easy to bathe your animals.

Jasmine Lopez

2022-05

Pancho and Daisy love Clair. We go here for their nail buffs. She is also so kind and sweet. Thank you for keeping my babies nails done.

Cylee Bevers

2024-02

Good variety of stuff and fair prices. We get our fish and aquarium supplies here.

chris flathers

2023-12

The younger staff barely interact while the older staff are quite nice.Always have what I need tho

Amy Rector

2023-05

Visiting PC and needed some food for our furbaby. She is on a special diet due to sensitivity issues. The young man that helped us (can't remember his name) but he was quick to help us find a substitute for what we usually buy. The young lady at the check out was super sweet as well. I'd highly recommend this pet store. They seem to truly know what they're carrying and what to help customers with on such matters as this with our baby. Thank you Pet Supermarket.

Sara Bedell

2024-01

The staff didn't seem to know a lot, also the prices were pretty high

PirateGurl

2023-08

I love this place, because the employees love being there. They listen to ur stories about ur babies. They’re knowledgable. If one cant answer ur question? Another one can! Great w/ returns-exchanges. A bit pricey, but well stocked, so will have something to fit what ur looking for.

Stacey Mortensen

2023-05

I do agree selection is better than most.I like the size, dog wash area. But, most times employees do seem miserable and unfriendly. I usually ask enough times to get most things I’m looking for. They’re far from being mean, which I’ve experienced elsewhere.I agree with many others, they certainly could be more pleasant, assisting and greeting. It’s always easier to pop in a familiar spot and want to go because nice people are there, Especially in times like these, and those of us who were here before hurricane Michael. And still trying to recover for that matter, there’s still many of us forgotten about out here struggling. The store is new and nicer. It was impacted by the Hurricane so new comers, give them a.break. You missed the horrible parts.

laura kent

2022-05

Love the pet bath option for ten bucks! Especially when they provide the shampoo conditioner towels everything!

Silver Minor DeMuro

2023-12

Great place service was excellent. Everything you need for your pet...

Mario Medina

2024-04

Good prices and friendly staff

Shelley Potts

2024-05

The manager was helpful and friendly.

Carol Waltermate

2023-07

Employees are young and don't know anything about their store or products, there are never any buggys or baskets to put products to purchase in, Employees are always standing aroung talking , never greet customers, and when you ask for help they act like its killing them to stop talking and help, the private label I always purchase is always out of stock and stocked in the wrong position on the shelf, when I asked why the clerks responds was that is how corporate wanted them to stock their private label, makes no sense to do this, this store has gone down hill, I've started purchasing new product at the pet store across the street, Pet Supplies Plus great customer service, variety of products no rude employees and always in stock, this is were my business went too.

Michael Lane

2021-05

Good Pet store and in a good location. I especially appreciate their dog bath station. The staff is always nice. I have a Great Dane and I appreciate the elevated bathing stations and so does my back. Excellent value for $10. Their live animals always look healthy and happy. Their fish are always in good condition and look well taken care of. Their fish supplies are a little limited or sold out most of the time but the ones they have are good brands at good prices. They have a large selection of dog and cat supplies and a rewards program. I will continue to go to this store its one of the best in the area.

Felicia Day

2022-05

I get my Yorkie groomed there Clair does a great job and Marco loves to go

Amanda Brattin

2023-05

They have a great selection and at a comparable price to other reputable pet supply stores. The manager is very knowledgeable about nutrition, and that's invaluable with your four-legged family member.

Heather Tome

2023-09

I love this place! Super helpful, pleasant and knowledgeable staff. The animals seem to be well cared for.

Jesus

2024-03

Staff are clueless and apathetic. They don't know and they don't care.

Kim Anderson

2022-05

Our dog, Marley, tried their grooming service for the first time and we couldn't have been happier. Clair did an amazing job & most importantly, she was terrific with our dog. She was so professional, knowledgeable & caring. We highly recommend & will absolutely be returning! Keep up the great work!