CVS

brandon hopkins

2024-05

Good experience when I go there, Ruth was very pleasant, checking me out and helping me with my coupons, but she was the only one in the front, I suppose that store is short staff? I felt sorry for her due to her taking 3 customers at the same time and answering the phone, i would suggest Cvs Corporate give the employees more hours and give that lady a raise, because she goes above and beyond for the company, you can tell she cares for the customers! More hours and more raises for the hard working people there!

Victoria LaSasso

2024-05

Hands down the ABSOLUTE WORST pharmacy ever! If you’re looking to waste easy 20 + min behind ONE person and then wait another 10 when you’re at the window - this is the place for you! They screw up my meds on a regular. I’ve expressed my need to have my cardiac meds on auto refill at the same time every month, that’s how it’s prescribed from my drs and ONLY they could screw that up, CVS! Unfortunately, this is where my ins is accepted, I miss Walgreens on Martin Downs terribly!

Janice Robson

2024-03

Should have trusted the current star rating.They misled & greatly inconvenienced me, put my health at risk, and topped it off with appalling rude customer service.My wonderful local Publix pharmacy had doubled the price of my medication this month, so I called around and found CVS (in same plaza) had it in stock and at the regular price, and could fill it immediately. Wonderful. I just had to provide my personal information and they’d take care of the transfer.The transfer from Publix Pharmacy was completed with 30 minutes.I was then told that they wouldn’t be able to fill it until the following morning, but it would definitely be ready for pick up at 10am. Ok, no problem.I arrived at CVs at 11am and told they don’t even have it in stock and no idea when we will be getting it!Also they said something about insurance not covering it and so it will be $600 if and when we get it. I self pay anyway.Confused. I repeated what I was told on the phone yesterday, they reacted in disbelief and asked for the name of the person I spoke to. But I hadn’t thought to ask during that call.I requested the prescription be sent back over to Publix Pharmacy then - who had had it ready for pick up the day prior. I’d suck up the extra cost.They said NO, the rules mean I personally have to now contact my (notoriously difficult to get hold of) doctor and re-request the prescription and that it be called into Publix.I did that and went to Publix Pharmacy to explain what had happened. In the meantime, they had sold out of my medication.They are now waiting for a new prescription from my doctor (which I’m told could be hours to days), and then the new supply to come in.This has made for an unpleasant morning and now I’m facing the prospect of several extremely unpleasant days with risk to my health.Terrible, just terrible CVS - why on earth would you have done that? Is there some staff bonus for prescription transfers or something motivating this?

Jennifer Long

2024-05

This pharmacy is excellent with an exemplary team! They are extremely busy but tirelessly strive for excellence. Today, they went above a beyond to get me my Rx that has been out of stock but additionally went even further to get the price to the absolute lowest possible. I am very grateful! Ruth, Amanda, Kimn and Kujamah are truly the best!

Tara Jacobs

2024-05

I’m DONE being bullied into using a self checkout machine. I don’t shop at Walmart for this same reason. I suppose I’ll be heading back to Walgreens for my needs from now on.

linda M

2024-04

The Palm City CVS is the nicest one I have visited! The store is clean and meticulously stocked The staff is genuinely helpful and accommodating It’s a rare gem I highly recommend

Brooks Varnum

2023-12

Customer service is hands down the worst I have ever seen! Was trying to get a prescription moved to this pharmacy as we were closer to it and the team would just hang up on you. When you call back they would pick up the phone and say “30 min wait time” then send you to a voicemail to start the whole process over again. I wish I could give negative stars

5 Mulcs

2024-04

We say thank you but you give a dead pan stare and no response. Maybe if you're employer would replace your terrible intercom system you could do your job without treating people so miserably.

moe Joey

2023-07

The pharmacy here sucks. I waited in line for 9 minutes and not one person said they would be right with us. One I reached the Asian woman, I asked her to check the price for meds seeing that I don’t have insurance. She gave me the price. She never offered the RX discount card. I had to TELL HER to offer me the RX discount. She told me to go and look it up myself I then told her no she was to look it up in her computer and to provide with with the discount that CVS provide for there customers without insurance. I also asked her if she was too busy to help me. It’s like pulling teeth for good customer service.Love CVS in West Palm Beach. This one in Palm city sucks

Jimmy Beck

2023-10

I have never had worse service when calling a pharmacy. They were rude and unhelpful. They told me that they couldn't verify my identity over the phone and hung up on me. Every other pharmacy that I have ever spoken with has asked me hippa questions to verify my identity and then offered to help. I didn't remember all of the medications that I take and just wanted to know the names of the medications I was prescribed.

L West

2023-09

This pharmacy is ridiculously awful. Beyond description terrible. They have zero care, zero empathy. They do not order meds when they are supposed to. They lie about it when questioned. They do not apologize they just shrug. Zero communication, zero care. There was a time when they would say “be well” when you left, now it is basically a big F you. I would be happy to discuss my experience with anyone who wants to know.

Noreen Molinari

2023-05

The CVS in Palm City is clean and very friendly. It was easy to find what I needed, and I was able to check out quickly as I was headed into work. The sales associate up front was very helpful and explained the new rewards system so that I understood, going forward. Every store is different, but this one is exceptional!

Scott Rowley

2023-08

This pharmacy is completely incompetent. The staff is rude and condescending. We have been with this pharmacy since it was an Eckerd's. Moving all prescriptions out of this horrible business. They don't have common products in stock and their prices are the highest in town. The lines are always long and help is not usually available. Went for a prescription yesterday that was called in by the surgeon 2 days prior. My spouse had surgery and needed the pain medication she hoped to not need. They said it wasn't in stock. No call or warning, just too bad we cannot fill. I asked the pharmacist to transfer prescription, no can't do Class 2. Call the doctor, it is not our problem, it was a Saturday! They should shut it down, it's dangerous to use this pharmacy for patient health. Avoid this place at all costs.

Kaitlyn Isham

2023-06

Pharmacist were so rude. Told me I had a co pay when I had insurance. I asked to please run my insurance she rolled her eyes and told me to go to the back of the line (i was at the drive through) So i did. I went back through and they said my insurance thinks I had another insurance so have to figure that out or pay out of pocket. I said i would pay out of pocket. Told me to go back to the end of the line again when there where no cars behind me because I was holding up the line. I told her there where no cars and I would wait. By the time she came back with my prescription there were cars behind me and tried to make me go to the back of the line instead of just taking my credit card. That's when I had a breakdown and started crying. I'm 37 weeks pregnant and it took me crying and hyperventilating to treat me as a human being. I will be switching pharmacy's.

Amanda McConnell

2023-05

Donna, a CVS employee had excellent customer service; she greeted me kindly, was helpful, had great eye contact, and helped me to quickly check out. I really felt blessed to see her.

Jenna Gutierrez

2022-05

Literally worst pharmacy I’ve ever been to. The girl in training gabby has terrible people skills and instead of asking someone more qualified for help she just says she can’t help and to come back another time. After going back and forth with the girl in training and calling my health care provider to try and talk her through it so I wouldn’t have to pay 220$. She still refused to ask for help just telling me and the provider it wasn’t possible and we were wrong. I had to speak with the manager and she helped me in 30 seconds and my prescription was actually free.

Michael

2023-09

The slowest pharmacy in the universe. Do not get prescriptions filled here. If you have more than one car in front of you in the pharmacy lane, it will take at least 20 minutes. Unbelievably disorganized staff.

Sam Claunch

2023-05

Literally the worst pharmacy in town! I’ve been going to then the past three months for my prescription but I’ll be switching this month. Every month I’m told my prescription is ready by my doctor so I call to make sure and spend at least 20-30 mins on hold just to be told they don’t have my prescription or that it’s ray just for me to get there and then they tell me it’ll be another hour before it’s ready. I’m fed up with the cluelessness that goeson there.

George Hough

2022-05

My significant other was waiting on pain medication today at the CVS Pharmacy in Palm City, FL for an abscessed tooth. I felt the counter assistant was lazy and uncaring, and although a simple medication, the pharmacist made us wait over an hour for the medication. I felt like they were punishing us for waiting!!!

Tasha Sapp

2018-05

Pharmacy personnel is rude for one and my Doctor called in a medication for me and I couldn’t get it for just about 2 days!! When you go to pick up in the drive through they make you wait so long before they even walk to the window. They have absolutely NO customer service training and definitely no personality. I never give bad ratings to places but maybe this will help them learn from their mistakes. Oh and by the way it’s courtesy to say good bye instead of just hanging up on your customer!

Maureen Ryan

2019-05

The pharmacy staff is the best! Unfortunately, I have had to use them often during this past year and they have always been professional and helpful. My daughter has had the same experience. Of special note is Andrew Yong, the pharmacist. He is genuine, caring, and professional. He is a great asset to the CVS team!

Whitley N

2022-05

Worse experience possible. Saw an employee completely discriminate against a customer because she was speaking spanish. If you don’t have the patience for a language barrier than maybe you shouldn’t be in customer service DONNA.

Shawn Hobbs

2020-05

I love coming here, they've always been so helpful to me and I dont bring my prescriptions anywhere else, unless absolutely necessary.

Cindy Fryer

2019-05

Worst service ever! Pharmacist was rude and the super young girl that i'm guessing is his assistant was totally clueless and condescending. Take your scripts to Walgreens!

Carol Karl

2023-06

This pharmacy is a bunch of rude people who know nothing about customer service and are very incompetent.

Mike Fulton

2019-05

There's always 1 cashier no matter how busy it is but even with 3 customers you'll be waiting in line for 20 minutes because of the coupon'ers that flock to CVS.

Richard P

2023-05

They close the pharmacy for 30 minutes at 130pm to 2pm (for lunch)....are you kidding me....horrible for customers

N M

2021-05

Drive though needs to be for quick pick up, not sure why cars take forever in their drive through. Almost ready to switch pharmacies

Robert Smith

2022-05

Aside from the store's items being overpriced, the pharmacy itself is just fine.

Paisley K

2023-10

Best pharmacy, caring technicians.