Vetco Total Care Animal Hospital

Maria Caballero

2024-01

I have my own vet but I recently bought a puppy and was far from my local vet my wife suggested Vetco and to my surprise Dr.Hines & Stephanie at petco were remarkable in there understanding of my needs and questions about our new puppy.They Both are an asset to the Vetco company truly outstanding people!!!! To be commended!!!!!!!

Mike Dumas

2024-05

Everyone was so friendly and helpful. My old man puppy was in rough shape. He can be aggressive, but they took their time with him and made him feel good. Thank you

Quynh Vu

2024-01

This company doesn’t just provide bad service but its inhumane.We spent $800 in one visit because they kept going in and out of the office tried to see if they can add more and more tests. Then the vet said she isn’t sure so she needs another consult but if we want it done same day, another $40. Then she said it will take 1.5 hour. I went next door shopping for 10 minutes she called back to pretty much tell me my cat is dying. Even though I said I’m next door and can come right back, she kept telling me how the result is bad but yet couldn’t wait for me to come back to talk. When I asked for solution, she pretty much said they can’t help further, I need to take the cat else where. Then why did you ask me to pay all these tests and said there’s a treatment plan same day? Your website says it’s preventative care only. I wish I saw that before. Why was there a treatment plan promise if your office is incapable? Then I came back to pick up my cat, the tech (not the vet) had the quality of life talk in the lobby, not even in a private room for such a sensitive conversation. I guess it isn’t sensitive to them since money is done here. Also, learn from my lesson, these tests are trash when you go to an actual vet. Don’t ever take your fur babies here. Even just for shots, there are so many options out there.

Malia Gandy

2024-04

It was my first time ever taking my dog and everyone was so sweet and pretty quick with everything. I really loved Joey and how he had no problem with explaining the vaccines to me, letting me know what each one was for.

Caitlin Mariano

2024-03

After having a not as great experience last year with a vet from this same Vetco location, I had another appointment yesterday with Dr. Neelu (not exactly sure how it’s spelled) who we received great service and advice from. I am more than satisfied with my visit with Dr. Neelu, she was able to talk step by step very thoroughly my pet’s diagnosis and the treatment/care plan needed to follow-up without seeming rushed to get to the next pet’s appointment. She also answered follow-up questions very kindly and in a way that is easy to understand. I highly recommend this doctor!

Cesar Escobar

2023-12

Took my dog here to get vaccines updated. Receptionist was nice and got me checked in smoothly. Took less than a couple minutes for the vet tech to bring me into a room to get everything set up. Joey and Dr. Larive were so kind answering all my questions and making sure I got the best deal possible since I’m on a budget. Thanks again!

Jessica Castillo

2023-12

I would highly recommend vetco total health to anyone looking for great services and the best bang for your buck! My vet tech joey was extremely professional and knowledgeable, making my first puppy visit a breeze. And Dr rodgrigez was always quick to respond to any questions or concerns, and she went above and beyond to ensure we were happy with the quality care they were providing, all the way to check out where i was given great advice about how to save some money on puppy vaccines with pals rewards and a very convenient membership We will be seeing everyone again in the future!”

Elle Hatton

2022-05

Thrive made things really easy and definitely affordable. I checked in online, arrived, went to my room with my dog. We spoke with the receptionist, vet tech and the vet, who were all very friendly and knowledgeable. We didn't have to wait around in a line to check out either. I received an invoice via text while still in the room. They also sent the visit summary and additional information via text as well. Very happy I went there!

Alexander Morales

2023-12

I do not recommend this clinic. The staff is not empathetic with patients. They do not take into consideration the circumstances of the owners or the well-being of the pets. Their main priority is to order unnecessary tests with the excuse that they cannot give any type of diagnosis if all the unnecessary tests are not performed. I suggested to Dr. Estela Rodriguez Lopez of Victoria if she could begin treatment for my dog, and modify it later, if necessary, after getting the results. She responded in a very rude tone that she could not make any diagnosis without the test results. Any veterinary doctor with adequate training and experience is capable of making a preliminary diagnosis and modifying it depending on the test results. I was very worried since I was leaving for vacation and I did not want to leave my pet without treatment or delay it. I took my pet to another vet clinic and with only one preliminary in office test that was later sent to an external laboratory for confirmation, they were able to begin the treatment right away.

Brandon Ford

2023-11

After bringing my dog here for a visit, I asked the front desk if they could send me the vet's medical notes for my pet insurance. They told me it could take up to 24hrs to get them emailed. Fine. A week went by, nothing. I called them and the clueless lady who answered told me she'd put in another request that could take 24hrs. Another week goes by, nothing. I called 2 more times and still nothing. All I was asking for was a simple email of a pdf. Why that would even take 24 hours is beyond me. Still haven't gotten it to this day. I won't be bringing my dog back to this place. My advice- stay away from these big corporate vets and go to a locally run vet.

Wojtek Darski

2023-05

They've always taken great care of our dogs. Prices are really affordable and the service and attention to detail is that of a higher priced veterinarian. Great place!

Nicholas Arbia

2023-09

Brought my dog in because she was peeing blood, but otherwise fine. When taking samples from her as soon as they saw the urine they started with the serious "This is not good" talk.Without seeing any test results the doctor made me feel as though my dog was really sick and I needed to take immediate action. My bill went from under 200 dollars to over 700 with all the testing they wanted to do. There was no way I could afford all that and I didn't want my dog to suffer, so I asked about euthanasia. They were happy to give me a quote on how much it would cost.As we continued to talk they made me feel more and more like that was the best option. And I almost left without my dog. But I decided to think about it some more and left with an antibiotic instead.Turns out she had a UTI.They we willing to murder my otherwise healthy dog for an extra buck.They even called the next day to try the sales pitch again.Don't go to Vetco.Don't shop at Petco.They don't care about you, or your pet. They only want your money.

Laurie Nelson

2023-06

My experience was fine. My dog for he vaccines and he was good to go, they gave him his examí and he's all good %100 healthy. I've never have any doubt bringing him for all hies needs. The people are wonderful, very caring. Now it's time for his grooming there also. One stop shopping, who doesn't love that

Jeffrey Quinones

2023-11

Everything went smooth and staff were extremely gentle with my puppy. Dr came into room and explained procedures and next steps to take. Much love for this place!

Elizabeth Ruelke

2020-05

This is my Forever Vet! I've been going here for over a year. Dr. Hoggarth, our vet, is very thorough and the services are affordable. Brandon, the Manager, is exceptional and making sure all your pet's needs are met. A healthy pup is a Happy pup. Must check them out!

Melody Spence

2023-05

I really liked the staff and the cleanliness, and I especially appreciated that they are upfront with their pricing and don’t pressure you. My only issue is that the tech took my dog into the back to give him his shots and for the vet to check him out. I have no way of knowing how they treated my dog, or if they gave him anything I was charged for, or if the vet herself even looked at him. Obviously they deserve the benefit of the doubt, but I think it’s super unusual and have never seen that anywhere else.

Daniela Mujica

2023-07

The staff here has always been so great with my Lilly. They love her so much and always provide the best care for me and my fur baby. They always provide the best care and best answers when we don’t know what is going on with her and worked with me to help my babe feel better quickly.

LaToni Thomas

2020-05

Amazing care! I took my new Golden Retriever puppy here to establish care, and Dr. Tina Hoggart has been more than upstanding! Appointments are on time, the office is clean, and I’m always in an out in less than 30 minutes. My puppy also got sick overnight, and I was able to see them the next morning right at 8:00 am as soon they opened. Vanesa was great handling my puppy as well, and they even decorated a little bag for Cloud telling him to get well soon! Will be bringing other pets here!

Robert Mundyschein

2021-05

Extremely affordable. Wonderful experience. I was referred by a friend of ours. I absolutely love this vet. Very friendly staff. I love that I am able to schedule an appointment via their website. I definitely recommend this vet. Great experience. Gunther is looking forward to his next vet appointment.

Mary Lewis

2019-05

Dr. Hines is a highly knowledgeable, caring vet who works with you to ensure your cat gets the very best care possible. The vet techs are also kind and friendly. The prices are affordable and I highly recommend Thrive.

clavel 0810

2022-05

Excellent service, fast and professional.the staff very friendly and always with a lot of love for my puppy. there is no stress for him when he goes.you are the best

Kendall Herndon

2023-05

I have not had a bad experience at this facility. All of the staff and doctors are kind, patient, & answer all questions thoroughly. I also appreciate the transparency about costs prior to seeing the doctor. I also was out of town recently and my pet was with a family member, and ended up needing an emergency visit in which my family member could not drive to Vetco. Instead, took my pet to the closest vet to them. I was not pleased with the information provided by that alternate facility, and as soon as I got back in town, took my pet to Vetco and got all questions answered and a plan in place for next steps and prevention. This team is fantastic!

Jenny L Miller

2023-05

The process of booking was easy other than a few glitches with the confirmation texts and pre check in. Upon arrival, the process was swift and simple. And I was able to go back for my pup’s examination quickly. The staff were all friendly and very professional. They listened to my concerns and answered all my questions. Also gave me new insights on products that might be a better fit than what I was using. Everything from the exam, medications, to lab work were all transparent and explained upfront with what would happen and what was found. As well as the prices. They were all broken down individually so you knew exactly what you were paying for and could decide if it was feasible for you to do at the time or if you needed to wait.

POOL SERVICE ORLANDO INC

2023-06

I have been a customer of that store for 5 years, since the previous brand Thrive, this was the first time that I received the worst treatment by the person at the computer, the assistant. She was a rude and zero polite lady, she doesn’t know anything about nothing and it is really a rude lady. The worst expórtenle I have had with my dog. The doctor and the other team pretty good as always. You need to take care of this issues, people like her is the first contact for all customers when visit the vet.ThanksMiguel Medrano

corbin byers

2023-06

I unfortunately had to put my pet down and they handled it with the utmost professionalism and sympathy. I couldn't ever do what vets do and appreciate everyone there who helped with Boots. I'll miss her forever but am very glad to have had Joey and his emotional support as well as professional opinion. 😿🐾

Angel Perez

2022-05

Great in assisting my dog Mini. Staff was helpful and the Vet Doc was very easy to understand when it came to maintaining my frenchies health.

Stephanie Cunningham

2022-05

We love our experience every time we go into Thrive! The monthly membership is SO SO worth it. The vets and techs at this location always take lots of time with us and show us things we can do at home with our dog to save us time and trips to them. They have also saved us lots of money by telling us solutions to problems like allergies to try at home, and told us when they thought we didn't need (dental) procedures yet. They're patient with out anxious pet and I appreciate that they never push him past his comfort level and want him to have good memories associated with them, not bad.

Corby Stewart

2023-07

Rudest staff ever! Have been waiting for my dogs medication prescriptions for 3 days, they can't get their act together. Rebecca would not let me speak in regards to my dog, who is dying of cancer, but refused to send my dogs prescription ls to the pharmacy! Hung up on me when I asked for a manager! Will never return!

Rhonda Donovan

2023-10

Dr. Megan Larive did a fantastic job with our puppy.

ana canales

2022-05

Excellent service! I brought my dog here with severe skin allergies that were spreading to her belly and tail. Unfortunately, after spending much money, time, and energy at my previous veterinarian, my pet showed no signs of improvement. It took a third visit to realized something was wrong and that my pet was not receiving the proper treatment. So, I decided to try this place. The vet here provided the best care and treatment plan for my dog. I saw improvement within the first week, and now her skin condition is under control. I'm really happy I tried this place!